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Poker Night 2 won't start

posted by Reloc on - last edited - Viewed by 4.8K users

Hi there. I bought Poker Night 2 a while back and have since never been able to play it. I've tried everything that I have seen that supposedly fixes the problem yet I'm still unable to play. Turning on/off compatibility mode, unplugging usb devices, installing dirext x again, yadda yadda yadda.

If its any help to anyone who wants to help me whenever I try and play the game it goes something like this...

Clicked play
Black screen
Crash
Windows Crash Message

However one time (before I even tried to do anything and was just clicking play every once in a while to see if it would boot up) I got to see "Loading" at the bottom right of my screen for a split second. How exciting!

Thanks to anyone who helps.

EDIT
Also Poker Night at the Inventory apparently has a mind of its own. when I first bought it I played it instantly and could any time that I wanted. After I downloaded Poker Night 2, PNI has like a 80% chance to crash and 20% to actually play (this is estimated of course derp e durr durr). I don't get why its doing this. For either game. :(

12 Comments - Linear Discussion: Classic Style
  • I got the same problem, as many other people do :/

  • User Avatar Image
    DjNDB Moderator

    @Reloc said:
    If its any help to anyone who wants to help me whenever I try and play the game it goes something like this...

    Clicked play
    Black screen
    Crash
    Windows Crash Message

    What windows version do you have?

    Please also open the Steam client. In the menu select "help/system information".
    Right click on the information it shows and select "select all".
    Right click again and select "copy".
    Finally paste the results into a reply message in this thread by pressing CTRL-V.
    It contains a section "Installed software", which might have sensitive entries, so feel free to redact them.

  • Windows 7

    Processor Information:
    Vendor: AuthenticAMD
    Speed: 3194 Mhz
    4 logical processors
    2 physical processors
    HyperThreading: Supported
    FCMOV: Supported
    SSE2: Supported
    SSE3: Supported
    SSSE3: Supported
    SSE4a: Supported
    SSE41: Supported
    SSE42: Supported

    Network Information:
    Network Speed:

    Operating System Version:
    Windows Vista (64 bit)
    NTFS: Supported
    Crypto Provider Codes: Supported 311 0x0 0x0 0x0

    Video Card:
    Driver: AMD Radeon HD 7560D

    DirectX Driver Name: aticfx32.dll
    Driver Version: 8.940.0.0
    DirectX Driver Version: 8.17.10.1116
    Driver Date: 20 Jan 2012
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 60 Hz
    DirectX Card: AMD Radeon HD 7560D
    VendorID: 0x1002
    DeviceID: 0x9904
    Number of Monitors: 1
    Number of Logical Video Cards: 1
    No SLI or Crossfire Detected
    Primary Display Resolution: 1920 x 1080
    Desktop Resolution: 1920 x 1080
    Primary Display Size: 26.65" x 15.00" (30.55" diag)
    67.7cm x 38.1cm (77.6cm diag)
    Primary Bus Type Not Detected
    Primary VRAM: 512 MB
    Supported MSAA Modes: 2x 4x 8x

    Sound card:
    Audio device: Speakers / Headphones (IDT High

    Memory:
    RAM: 7606 Mb

    Miscellaneous:
    UI Language: English
    Microphone: Not set
    Media Type: DVD
    Total Hard Disk Space Available: 953639 Mb
    Largest Free Hard Disk Block: 695942 Mb
    OS Install Date: Dec 31 1969
    Game Controller: None detected

    Installed software:
    Ace of Spades
    Adobe AIR
    Adobe Flash Player 11 ActiveX (x64)
    Adobe Flash Player 11 Plugin
    AMD Accelerated Video Transcoding
    AMD APP SDK Runtime
    AMD Catalyst Install Manager
    AMD Media Foundation Decoders
    AMD Steady Video Plug-In
    AMD VISION Engine Control Center
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ARMA 2
    ARMA 2: British Armed Forces
    ARMA 2: British Armed Forces - Data cache removal
    Arma 2: DayZ Mod
    ARMA 2: Operation Arrowhead
    ARMA 2: Private Military Company
    ARMA 2: Private Military Company - Data cache removal
    Arma 3 Alpha
    BattlEye for OA Uninstall
    BattlEye Uninstall
    Bejeweled 3
    BitTorrent
    Blackhawk Striker 2
    Bonjour
    Broadcom 802.11 Wireless LAN Adapter
    Broadcom Wireless Utility
    Bubble Wrap
    Catalyst Control Center - Branding
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    ccc-utility64
    Chuzzle Deluxe
    Counter-Strike: Global Offensive
    Cradle of Rome 2
    D3DX10
    DayZ Commander
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    DirectX for Managed Code Update (Summer 2004)
    Don't Starve
    Dora's World Adventure
    Farm Frenzy
    Farmscapes
    FATE
    Final Drive Fury
    Flotilla
    Google Chrome
    Google Update Helper
    Hewlett-Packard ACLM.NET v1.2.1.1
    Hoyle Card Games
    HP Application Assistant
    HP Auto
    HP Calendar
    HP Client Services
    HP Clock
    HP Customer Experience Enhancements
    HP Games
    HP LinkUp
    HP Magic Canvas
    HP Magic Canvas Tutorials
    HP Notes
    HP Odometer
    HP RSS
    HP Setup
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    HP Support Assistant
    HP Support Information
    HP TouchSmart Background - Beats
    HP TouchSmart RecipeBox
    HP Update
    HP Vision Hardware Diagnostics
    HP Weather
    iCloud
    IDT Audio
    iTunes
    Jagged Alliance Online - Steam Edition
    Java 7 Update 21
    Java Auto Updater
    Jewel Match 3
    Jewel Quest Mysteries: The Seventh Gate Collector's Edition
    John Deere Drive Green
    Kaspersky Internet Security 2013
    Kobo
    LabelPrint
    Left 4 Dead
    Letters from Nowhere 2
    Luxor HD
    Mah Jong Medley
    Metric Converter
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Extended
    Microsoft Application Error Reporting
    Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170)
    Microsoft Mathematics
    Microsoft Office 2010
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office Access MUI (English) 2010
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Microsoft Office Excel MUI (English) 2010
    Microsoft Office Home and Student 2010
    Microsoft Office Office 64-bit Components 2010
    Microsoft Office OneNote MUI (English) 2010
    Microsoft Office Outlook MUI (English) 2010
    Microsoft Office PowerPoint MUI (English) 2010
    Microsoft Office Proof (English) 2010
    Microsoft Office Proof (French) 2010
    Microsoft Office Proof (Spanish) 2010
    Microsoft Office Proofing (English) 2010
    Microsoft Office Publisher MUI (English) 2010
    Microsoft Office Shared 64-bit MUI (English) 2010
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
    Microsoft Office Shared MUI (English) 2010
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Microsoft Office Single Image 2010
    Microsoft Office Word MUI (English) 2010
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft WSE 3.0 Runtime
    Microsoft XNA Framework Redistributable 3.1
    Mount & Blade
    Mount & Blade: Warband
    Mount & Blade: With Fire and Sword
    MSVCRT
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    NVIDIA PhysX
    OpenAL
    opensource
    Organ Trail: Director's Cut
    Osmos
    Painkiller Hell & Damnation
    PDF Complete Special Edition
    Penguins!
    PlanetSide 2
    Plants vs. Zombies - Game of the Year
    Play withSIX
    PlayReady PC Runtime amd64
    PlayReady PC Runtime x86
    Poker Night 2
    Poker Night at the Inventory
    Poker Superstars III
    Polar Bowler
    Polar Golfer
    Power2Go
    PressReader
    PunkBuster Services
    Python 2.4.1
    Realm of the Mad God
    Recovery Manager
    Red Orchestra 2: Heroes of Stalingrad
    Red Orchestra 2: Heroes of Stalingrad - Single Player
    Remote Graphics Receiver
    Rising Storm Beta
    RollerCoaster Tycoon 3: Platinum
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
    Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
    Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
    Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
    Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
    Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
    Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553091)
    Security Update for Microsoft Office 2010 (KB2553096)
    Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition
    Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
    Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
    Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
    Sid Meier's Civilization V
    Skype™ 6.5
    Skype Click to Call
    Spot
    Steam
    Team Fortress 2
    The Banner Saga: Factions
    The Binding of Isaac
    The Treasures of Mystery Island: The Ghost Ship
    Torchlight
    TSHostedAppLauncher
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft .NET Framework 4 Extended (KB2468871)
    Update for Microsoft .NET Framework 4 Extended (KB2533523)
    Update for Microsoft .NET Framework 4 Extended (KB2600217)
    Update for Microsoft Office 2010 (KB2553065)
    Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2566458)
    Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
    Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
    Update Installer for WildTangent Games App
    Virtual Villagers 4 - The Tree of Life
    WildTangent Games App (HP Games)
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Language Selector
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Zinio Reader 4
    Zombie Panic Source
    Zuma's Revenge

    Sorry I took forever to reply

  • User Avatar Image
    DjNDB Moderator

    @Reloc said: Windows 7


    Operating System Version:
    Windows Vista (64 bit)

    Your Steam client is running in Vista compatibility mode, which is known to cause crashes.

    Please check the properties of the Steam.exe, your Steam icons, and the games .exe files, and disable any compatibility mode settings.
    Sometimes compatibility mode is checked, but is grayed out. Then you have to click on "Change settings for all users" at the bottom to disable the checkbox.
    Afterwards check if the steam client now shows "Operating System Version: Windows 7" in "help/system information" and try if the game works.

  • It still shows "Windows Vista (64 bit)"

  • For some reason it now says "Windows 7 (64 bit)". I didnt do anything to it. And I still cant play.

  • User Avatar Image
    DjNDB Moderator

    That's odd. Let's look at something else.

    Please check if the game crash creates an entry in the
    event viewer in the "Windows Logs/Application" section.
    If so, right click the entry, select "copy the details as text", and paste them in a new reply.

  • Error

    Log Name: Application
    Source: Application Error
    Date: 6/29/2013 1:34:17 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Kelli-HP
    Description:
    Faulting application name: PokerNight2.exe, version: 2013.4.24.22527, time stamp: 0x51788caf
    Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
    Exception code: 0xc0000374
    Fault offset: 0x000ce6c3
    Faulting process id: 0xbb8
    Faulting application start time: 0x01ce74f741a9f5fd
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Poker Night 2\PokerNight2.exe
    Faulting module path: C:\windows\SysWOW64\ntdll.dll
    Report Id: 80bab99d-e0ea-11e2-a38c-446d5756440b
    Event Xml:
    100021000x8000000000000026939ApplicationKelli-HPPokerNight2.exe2013.4.24.2252751788cafntdll.dll6.1.7601.177254ec49b8fc0000374000ce6c3bb801ce74f741a9f5fdC:\Program Files (x86)\Steam\steamapps\common\Poker Night 2\PokerNight2.exeC:\windows\SysWOW64\ntdll.dll80bab99d-e0ea-11e2-a38c-446d5756440b

    Information

    Log Name: Application
    Source: Windows Error Reporting
    Date: 6/29/2013 1:34:19 PM
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: Kelli-HP
    Description:
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: PokerNight2.exe
    P2: 2013.4.24.22527
    P3: 51788caf
    P4: StackHash_cb38
    P5: 6.1.7601.17725
    P6: 4ec49b8f
    P7: c0000374
    P8: 000ce6c3
    P9:
    P10:

    Attached files:
    C:\Users\Kelli\AppData\Local\Temp\WERED5B.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PokerNight2.exe_9109945e25cd3c9ff53a391964608425e7478_185df4cb

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 80bab99d-e0ea-11e2-a38c-446d5756440b
    Report Status: 1
    Event Xml:
    1001400x8000000000000026940ApplicationKelli-HP0APPCRASHNot available0PokerNight2.exe2013.4.24.2252751788cafStackHash_cb386.1.7601.177254ec49b8fc0000374000ce6c3
    C:\Users\Kelli\AppData\Local\Temp\WERED5B.tmp.WERInternalMetadata.xmlC:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PokerNight2.exe_9109945e25cd3c9ff53a391964608425e7478_185df4cb080bab99d-e0ea-11e2-a38c-446d5756440b1

  • User Avatar Image
    DjNDB Moderator

    @Reloc said:
    Faulting application name: PokerNight2.exe, version: 2013.4.24.22527, time stamp: 0x51788caf
    Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
    Exception code: 0xc0000374
    Fault offset: 0x000ce6c3

    That report fits perfectly with the "compatibility mode" issues, but since we already checked that, i have no idea what else to try.

  • Well thanks for trying to help. Maybe one day this game will get a patch or fix.

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