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Issues with save

posted by erenr on - last edited - Viewed by 777 users

Hello,

I never had any issues with my game save before, but after I downloaded 400 Days, it seems to think I've only just completed Episode 2. I went ahead and just played 400 Days because I was excited (hopefully this didn't mess things up, haha), but I noticed that it seems to think I saved Doug when I actually saved Carley. When I look on the stats page for episode 2, it says I saved Carley. I attempted to start Episode 3 (a popup about save data came up, I think, that I just clicked cancel on), but the screen was black and I exited quickly because I was worried about messing something up.

I'm using Windows 7 and I run the game on Steam.

20 Comments - Linear Discussion: Classic Style
  • I'm playing on mac and my saves got wiped completely somehow so I started over, and now when continuing with the second episode Kenny is pissed with me for putting Duck in danger when I helped him every chance I got. It did get it right that I saved Carly instead of Doug, though.

    Edit: I don't know what's going on now. I went to restart episode 2 because the sound disappeared on me but when I came back to the episode select-screen the 'continue' button wasn't there, but still when I pressed 'play' I continued from where I left off. This time I have different ambient sounds but still no voices.

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    DjNDB Moderator

    Both of you, please follow the instructions to run the Support Tool and attach the resulting "support_data_pc.zip" or "support_data_mac.zip" to your next reply in this thread.

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    DjNDB Moderator

    The initial problem was caused by having multiple prefs.prop files.

    please rename the prefs.prop in
    C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default
    to prefs.prop.bak

    The remaining problem is, that you continued playing, so your original savegames are probably not accessible anymore.

    If you are lucky though, you can restore a previous version of the savegame folder.
    You will of course lose the some progress, but at least you should have consistent savegames with your originial choices

    Please disable steam cloud for TWD (In Steam, right click TWD and select "properties". Open the tab "updates" and remove the checkbox from "Enable Steam cloud synchronization for TWD").

    Then try the "restore previous version" feature (right click, "properties", "restore previous version") on the the savegame folder ( %USERPROFILE%\Documents\Telltale Games\The Walking Dead ).

  • Hmm, I did everything you said, but I don't see the "restore previous version" option anywhere.

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    DjNDB Moderator

    @erenr said: Hmm, I did everything you said, but I don't see the "restore previous version" option anywhere.



    Then system restore is probably not enabled. That's bad news, because then there's no way to restore the data, unless you have a backup.

  • Ack. So I'll have to just go ahead and replay?

    Will renaming the prefs.prop file prevent this from happening in the future?

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    DjNDB Moderator

    @erenr said: Ack. So I'll have to just go ahead and replay?

    Will renaming the prefs.prop file prevent this from happening in the future?



    It should prevent it, but if anything happens again, just post here, and don't continue playing.

    If you plan to start over, i suggest you delete the prefs.prop and all .save files, just to minimize the risk of something getting mixed up.

  • Oh wait, I went to look at my game, and now it's saying I have Episode 5 completed in one save slot and 400 Days is in another. All the stats seem to be intact. Did the prefs.prop rename from before fix it?

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    DjNDB Moderator

    That is surprising but possible. Give it a try.

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