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400 Days: has stopped working

posted by Mikifull on - last edited - Viewed by 1.5K users

I was so excited when I found out about the dlc, so I bought it right away when it was available on Steam.
Sadly, when I tried to launch it after it finished downloading, I get a black screen for 1/2 seconds before it says "thewalkingdead101.exe has stopped working". Season 1 worked perfectly, so I'm a bit bummed that this happened with the DLC. I tried compatibility modes, running as administator, going offline on Steam and the steam_appid.txt. Nothing worked.
I would really appreciate some help. :)

15 Comments - Linear Discussion: Classic Style
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    MattP Telltale Alumni

    Please make sure you restart Steam after installing the new content. Since you've already tried to play 400 Days, please remove the episode's game content, restart Steam, then reinstall 400 Days and try again.

  • This is probably a very dumb question, but which files are the ones that belong to 400 days?

  • User Avatar Image
    MattP Telltale Alumni

    It looks like the only option is to delete local content for the whole game and then reinstall. My mistake, I apologize for the confusion.

    Before doing this you can also try repairing your Steam Client by navigating to 'Control Panel', then Programs, then Programs and Features. Once the list has populated find Steam and then select 'Repair'.

  • I did everything you suggested (I deleted the local content, reinstalled it, verified the game cache just in case, restarted my computer and Steam) but it still keeps giving me the error. (Although I do have to add, it took half a second longer to appear.) Is there anything else I could try or should I just try downloading it to another pc and see if it'll work on there?

  • User Avatar Image
    DjNDB Moderator

    I can look into that a bit deeper.

    Please check if the game crash creates an entry in the
    event viewer in the "Windows Logs/Application" section.
    If so, right click the entry, select "copy the details as text", and paste them in a new reply.

  • Not one, but twelve entries. I hope it's of use.

    _____________

    Beschrijving:
    0000000020: 2013-07-05 16:43:09:193 iDEMDeviceDFP2Settings.GetDFP2DVIAlternateModeInfo failed with status 7
    Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP::PrivateRefresh processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=2.0.3708.31715, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ------------------------------------------------------------------------------------------------------------------------

    Gebeurtenis-XML:
    0400x8000000000000043498ACEEventLogLana-PC0000000020: 2013-07-05 16:43:09:193 iDEMDeviceDFP2Settings.GetDFP2DVIAlternateModeInfo failed with status 7
    Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP::PrivateRefresh processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=2.0.3708.31715, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ------------------------------------------------------------------------------------------------------------------------


    Logboeknaam: ACEEventLog
    Bron: ACEEventLogSource
    Datum: 5-7-2013 16:43:09
    Gebeurtenis-id:0
    Taakcategorie: Geen
    Niveau: Informatie
    Trefwoorden: Klassiek
    Gebruiker: n.v.t.
    Computer: Lana-PC
    Beschrijving:
    0000000028: 2013-07-05 16:43:09:563 FAILED: ADL.ADL.ADL_DFP_AllowOnlyCETimings_Get
    Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP::PrivateRefresh processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=2.0.3708.31715, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ------------------------------------------------------------------------------------------------------------------------

    Gebeurtenis-XML:
    0400x8000000000000043505ACEEventLogLana-PC0000000028: 2013-07-05 16:43:09:563 FAILED: ADL.ADL.ADL_DFP_AllowOnlyCETimings_Get
    Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP::PrivateRefresh processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=2.0.3708.31715, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ------------------------------------------------------------------------------------------------------------------------


    Logboeknaam: ACEEventLog
    Bron: ACEEventLogSource
    Datum: 5-7-2013 16:43:09
    Gebeurtenis-id:0
    Taakcategorie: Geen
    Niveau: Informatie
    Trefwoorden: Klassiek
    Gebruiker: n.v.t.
    Computer: Lana-PC
    Beschrijving:
    0000000028: 2013-07-05 16:43:09:563 FAILED: ADL.ADL.ADL_DFP_AllowOnlyCETimings_Get
    Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP::PrivateRefresh processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=2.0.3708.31715, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ------------------------------------------------------------------------------------------------------------------------

    Gebeurtenis-XML:
    0400x8000000000000043505ACEEventLogLana-PC0000000028: 2013-07-05 16:43:09:563 FAILED: ADL.ADL.ADL_DFP_AllowOnlyCETimings_Get
    Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP::PrivateRefresh processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=2.0.3708.31715, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ------------------------------------------------------------------------------------------------------------------------


    Logboeknaam: ACEEventLog
    Bron: ACEEventLogSource
    Datum: 5-7-2013 16:43:09
    Gebeurtenis-id:0
    Taakcategorie: Geen
    Niveau: Informatie
    Trefwoorden: Klassiek
    Gebruiker: n.v.t.
    Computer: Lana-PC
    Beschrijving:
    0000000028: 2013-07-05 16:43:09:563 FAILED: ADL.ADL.ADL_DFP_AllowOnlyCETimings_Get
    Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP::PrivateRefresh processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=2.0.3708.31715, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ------------------------------------------------------------------------------------------------------------------------

    Gebeurtenis-XML:
    0400x8000000000000043505ACEEventLogLana-PC0000000028: 2013-07-05 16:43:09:563 FAILED: ADL.ADL.ADL_DFP_AllowOnlyCETimings_Get
    Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP::PrivateRefresh processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=2.0.3708.31715, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ------------------------------------------------------------------------------------------------------------------------


    Logboeknaam: ACEEventLog
    Bron: ACEEventLogSource
    Datum: 5-7-2013 16:43:09
    Gebeurtenis-id:0
    Taakcategorie: Geen
    Niveau: Informatie
    Trefwoorden: Klassiek
    Gebruiker: n.v.t.
    Computer: Lana-PC
    Beschrijving:
    0000000025: 2013-07-05 16:43:09:301 Unable to obtain Color Correction information, dem status: -2
    Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP::Parse processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=2.0.3708.31715, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ------------------------------------------------------------------------------------------------------------------------

    Gebeurtenis-XML:
    0400x8000000000000043502ACEEventLogLana-PC0000000025: 2013-07-05 16:43:09:301 Unable to obtain Color Correction information, dem status: -2
    Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP::Parse processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=2.0.3708.31715, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ------------------------------------------------------------------------------------------------------------------------


    Logboeknaam: ACEEventLog
    Bron: ACEEventLogSource
    Datum: 5-7-2013 16:43:09
    Gebeurtenis-id:0
    Taakcategorie: Geen
    Niveau: Informatie
    Trefwoorden: Klassiek
    Gebruiker: n.v.t.
    Computer: Lana-PC
    Beschrijving:
    0000000024: 2013-07-05 16:43:09:299 Exception: Poging tot het lezen of schrijven van beveiligd geheugen. Dit duidt er vaak op dat ander geheugen is beschadigd.
    Exception Called by: ATI.ACE.CLI.Caste.Graphics.Runtime.RT_GraphicsAdapter_N::RefreshDisplaysManagerAdapter processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Caste.Graphics.Runtime, Version=2.0.3708.31649, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ************************************************************************************************************************

    Gebeurtenis-XML:
    0400x8000000000000043501ACEEventLogLana-PC0000000024: 2013-07-05 16:43:09:299 Exception: Poging tot het lezen of schrijven van beveiligd geheugen. Dit duidt er vaak op dat ander geheugen is beschadigd.
    Exception Called by: ATI.ACE.CLI.Caste.Graphics.Runtime.RT_GraphicsAdapter_N::RefreshDisplaysManagerAdapter processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Caste.Graphics.Runtime, Version=2.0.3708.31649, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ************************************************************************************************************************


    Logboeknaam: ACEEventLog
    Bron: ACEEventLogSource
    Datum: 5-7-2013 16:43:09
    Gebeurtenis-id:0
    Taakcategorie: Geen
    Niveau: Informatie
    Trefwoorden: Klassiek
    Gebruiker: n.v.t.
    Computer: Lana-PC
    Beschrijving:
    0000000023: 2013-07-05 16:43:09:256 FAILED: ADL.ADL.ADL_DFP_AllowOnlyCETimings_Get
    Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP::PrivateRefresh processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=2.0.3708.31715, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ------------------------------------------------------------------------------------------------------------------------

    Gebeurtenis-XML:
    0400x8000000000000043500ACEEventLogLana-PC0000000023: 2013-07-05 16:43:09:256 FAILED: ADL.ADL.ADL_DFP_AllowOnlyCETimings_Get
    Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP::PrivateRefresh processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=2.0.3708.31715, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ------------------------------------------------------------------------------------------------------------------------


    Logboeknaam: ACEEventLog
    Bron: ACEEventLogSource
    Datum: 5-7-2013 16:43:09
    Gebeurtenis-id:0
    Taakcategorie: Geen
    Niveau: Informatie
    Trefwoorden: Klassiek
    Gebruiker: n.v.t.
    Computer: Lana-PC
    Beschrijving:
    0000000022: 2013-07-05 16:43:09:245 iDEMDeviceDFP2Settings.GetDFP2DVIReduceBlankingInfo failed with status 7
    Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP::PrivateRefresh processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=2.0.3708.31715, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ------------------------------------------------------------------------------------------------------------------------

    Gebeurtenis-XML:
    0400x8000000000000043499ACEEventLogLana-PC0000000022: 2013-07-05 16:43:09:245 iDEMDeviceDFP2Settings.GetDFP2DVIReduceBlankingInfo failed with status 7
    Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP::PrivateRefresh processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=2.0.3708.31715, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ------------------------------------------------------------------------------------------------------------------------


    Logboeknaam: ACEEventLog
    Bron: ACEEventLogSource
    Datum: 5-7-2013 16:43:09
    Gebeurtenis-id:0
    Taakcategorie: Geen
    Niveau: Informatie
    Trefwoorden: Klassiek
    Gebruiker: n.v.t.
    Computer: Lana-PC
    Beschrijving:
    0000000020: 2013-07-05 16:43:09:193 iDEMDeviceDFP2Settings.GetDFP2DVIAlternateModeInfo failed with status 7
    Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP::PrivateRefresh processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=2.0.3708.31715, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ------------------------------------------------------------------------------------------------------------------------

    Gebeurtenis-XML:
    0400x8000000000000043498ACEEventLogLana-PC0000000020: 2013-07-05 16:43:09:193 iDEMDeviceDFP2Settings.GetDFP2DVIAlternateModeInfo failed with status 7
    Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP::PrivateRefresh processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=2.0.3708.31715, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ------------------------------------------------------------------------------------------------------------------------


    Logboeknaam: ACEEventLog
    Bron: ACEEventLogSource
    Datum: 5-7-2013 16:43:09
    Gebeurtenis-id:0
    Taakcategorie: Geen
    Niveau: Informatie
    Trefwoorden: Klassiek
    Gebruiker: n.v.t.
    Computer: Lana-PC
    Beschrijving:
    0000000021: 2013-07-05 16:43:09:231 FAILED:ADL_Display_SLSMapIndex_Get and return value is: -1
    Error Called by: ATI.ACE.CLI.Caste.Graphics.Runtime.RT_GraphicsAdapter_N::RefreshSLSInfo processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Caste.Graphics.Runtime, Version=2.0.3708.31649, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ------------------------------------------------------------------------------------------------------------------------

    Gebeurtenis-XML:
    0400x8000000000000043497ACEEventLogLana-PC0000000021: 2013-07-05 16:43:09:231 FAILED:ADL_Display_SLSMapIndex_Get and return value is: -1
    Error Called by: ATI.ACE.CLI.Caste.Graphics.Runtime.RT_GraphicsAdapter_N::RefreshSLSInfo processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Caste.Graphics.Runtime, Version=2.0.3708.31649, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ------------------------------------------------------------------------------------------------------------------------


    Logboeknaam: ACEEventLog
    Bron: ACEEventLogSource
    Datum: 5-7-2013 16:43:06
    Gebeurtenis-id:0
    Taakcategorie: Geen
    Niveau: Informatie
    Trefwoorden: Klassiek
    Gebruiker: n.v.t.
    Computer: Lana-PC
    Beschrijving:
    0000000019: 2013-07-05 16:43:06:692 Exception: Poging tot het lezen of schrijven van beveiligd geheugen. Dit duidt er vaak op dat ander geheugen is beschadigd.
    Exception Called by: ATI.ACE.CLI.Caste.Graphics.Runtime.RT_GraphicsAdapter_N::RefreshDisplaysManagerAdapter processID:05676 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Caste.Graphics.Runtime, Version=2.0.3708.31649, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
    ************************************************************************************************************************

    Gebeurtenis-XML:
    0400x8000000000000043496ACEEventLogLana-PC0000000019: 2013-07-05 16:43:06:692 Exception: Poging tot het lezen of schrijven van beveiligd geheugen. Dit

  • User Avatar Image
    DjNDB Moderator

    They are all not explicitly caused by the game. Did they show up exactly when the game crashes?

    They are all graphics related though, which might make sense.
    Some more information would be helpful. Please follow the instructions to run the Support Tool and attach the resulting "support_data_pc.zip" to your next reply in this thread.

  • Yes, they all showed up when the game crashed.

    Also, here's the zip file.

  • User Avatar Image
    DjNDB Moderator

    Card name: ATI Radeon HD 5570
    Driver Date/Size: 2/25/2010 11:11:16, 28160 bytes

    Your graphics driver is really old. Please install the latest graphics driver, and try if it works.

  • I'm afraid the only thing that changed after installation and restarting the computer is that it takes a lot longer for the error message to show up.

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