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Hardware Fingerprint Question

posted by Anonymous on - last edited - Viewed by 2.5K users

I'm curious, I've heard that the full version generates a key based on your hardware configuration for piracy reasons. My question is that does this mean once you pay $20 the game is only licensed to that PC only? If I were to buy a brand new PC I can't play this game without buying a new key?

Please, let me know. :D

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    Anonymous

    Hi there,

    YOU are licensed the game, not your PC. :D

    If you need to relicense your download, or manage your purchase otherwise, you can find out how to do in this FAQ

    Cheers,

    Troy

  • To be fair, that digitalriver FAQ is pretty vague at best. It's not obvious which question would answer how to relicense your download

    Any chance of hosting your own Bone-specific FAQ on this site (mentioning things like the easily overlooked red CUSTOMER SERVICE link on the splash page etc?

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    Anonymous

    So....what happens in years when your company might not be there to relicense the game? This hypothetical of course, but lets say you went out of business tomorrow and I needed to relicense. That leaves me with a game I can't play.

    Am I correct? In order to install an another machine beyond the one that I bought it for I need to relicense online with your website. However if the website does not exist that might be hard.

    This is speaking in the future terms, mind you. I happen to play game long after they are dead (I wouldn't be playing adventures if they weren't old ;) ) so this concerns me greatly.

    Please let me know. ;)



    EDIT - BTW this should be in the Bone section :))

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    Anonymous

    The question of, what happens if company X folds will become more and more common as everyone starts adopting this form of distribution.

    The defauilt answer is :" you aren't going to be able to play the game anymore.

    However also likely answers are:
    1. The games will be bought and managed by someone new.
    2. Before folding, the company will release a patch that will unlock keys for people who wish to continue playing
    3. Hackers will solve the problem.

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    Anonymous

    [quote]The question of, what happens if company X folds will become more and more common as everyone starts adopting this form of distribution.

    The default answer is :" you aren't going to be able to play the game anymore.

    However also likely answers are:
    1. The games will be bought and managed by someone new.
    2. Before folding, the company will release a patch that will unlock keys for people who wish to continue playing
    3. Hackers will solve the problem.[/quote]

    Well I guess that answers my question then.
    No wonder it took so long for me to get a straight answer.

    1. I have plenty of old games that weren't bought or managed by anyone. If I have tech problems I'm on my own. In fact the majority of my old games are like this.
    2. I've never heard of any company releasing a patch to remove key restrictions when they're on the verge of bankruptcy.
    3. Hackers will probably solve the problem shortly after the game is released. But I don't want to depend on hackers for a solution.

    So I won't be buying - not unless this "hardware restriction" is eliminated.

    I don't mind downloading a game. And I don't mind it being on the short side. But if I pay money for a game I want to be able to back it up to something more permanent than a computer hard drive. And I'm certainly not gambling on any game company being around in a few years.

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    Anonymous

    I've already run into this problem. It still hasn't been resolved yet, even though I got to play at least to the hot springs in the game.

    I upgraded my motherboard and videocard yesterday, and switch to XP64. The demo doesn't allow me to unlock it with my order#/password. It complains about the hardware key.

    boneerror.jpg

    This was after having initial trouble having it recognize it in the first place. I did email them, but got a form letter back, I sent them the new hardware fingerprint or whatever but have not heard back yet.

    There needs to be a better way to do this. As much as I dislike Valve software's steam, they handle something similar a bit better. At least I can transfer it using that. With this it's become way too big a hassle for $20.

    On the other hand, they need to figure this out. I liked what I played so far. And hope we will get more. But man, the activation scheme has made it lose much of its luster so far.
    Hopefully the feedback is helpful to them. I think they can work this out. Honestly the system they use right now for this is just bad.

    Yes if you change your hardware you're out of the game for a while. :(

  • User Avatar Image
    Anonymous

    Atricks,

    Among the issues we've been working to resolve during this launch is an inappropriate limitation to the default number of times the game can be activated. That problem has been rectified; however, it appears that keys issued before the change are still being affected. We will resolve this by tomorrow. In the meantime, please do the following:

    1) In the reminder screen that pops up after double clicking on the game icon, click on "Enter Key Manually" in the upper left corner.
    2) In the resulting dialog box, copy and send the "hardware fingerprint" to support@telltalegames.com, along with your order number.
    3) Enter the name and key sent back to you in the same dialog box.

    This should unlock your game.

    Please accept our apologies for this inconvenience.

    Troy

  • [quote] So I won't be buying - not unless this "hardware restriction" is eliminated.

    I don't mind downloading a game. And I don't mind it being on the short side. But if I pay money for a game I want to be able to back it up to something more permanent than a computer hard drive. And I'm certainly not gambling on any game company being around in a few years.[/quote]

    I guess you and everyone else who is afraid of change is going to be missing out on the future of digital entertainment if you're so against its delivery and anti-piracy methods.

    Have fun reading books. [>:)] ;)

  • User Avatar Image
    Anonymous

    [quote]
    I guess you and everyone else who is afraid of change is going to be missing out on the future of digital entertainment if you're so against its delivery and anti-piracy methods.[/quote]

    If not being able to replay my games because of some attempt at "anti-piracy" is "change," you can keep it.
    If you want to pay for your games all over again every time you buy a new computer, you go right ahead. I don't feel like wasting my money that way.

  • > If you want to pay for your games all over again every time you buy a new computer,

    You do not need to do that. It's addressed earlier in this thread.

    > 2. I've never heard of any company releasing a patch to remove key restrictions when they're on the verge of bankruptcy.

    Telltale have said on these forums that if they go under they will release patches to ensure all their products will continue to function on future computers you may own.

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