TOMI-dont lauching!!!

[guille]

^^^ the game just dont lauch it dont even make an error i open it it apper in file manager but dont start i have the same problem in wallace and gromit episode 1,2,3 and sam and max season 2 so it isnt a problem of only one game it all telltale games i have.
all other games work fine
DXdiag:
NVIDIA 8400 GS geforce 512 ram
and 2048 GB ram
dac:integrated RAMDAC
display:1024*1280 (32 bit) (60 Hz)
win XP pro sp3

[DjNDB]

Could you also tell us those from dxdiag?
Main Driver:
Version:
Date:

Also take a look at his thread (http://www.telltalegames.com/forums/showthread.php?t=9662) and this one (http://www.telltalegames.com/forums/showthread.php?t=9771) for possible solutions.

[guille]

i tried some solutions in that theard but dont work for me
more information:
main driver:nv4_disp.dll
version:6.14.0011.8618
date:06:30:00 10/06/2009

[DjNDB]

i tried some solutions in that theard but dont work for me
more information:
main driver:nv4_disp.dll
version:6.14.0011.8618
date:06:30:00 10/06/2009

Okay, i don't see anything wrong in there.
What solutions did you try already?

[guille]

i tried: deleting the nvidia drivers and reinstalling
tried lauch with other resolutions
and hzs
tried check the dxdiag
no found the old tablet drivers i think i instal them
reseting
updating drivers (2.7.09)
put the prop files of the telltale member will
all my other games works fine (they are of the year 2009 with good grafics)
so the problem is only with Telltale games
i played a year ago sam and max season 2 perfecly
sience that i upgraded my computer and formated it
i have the same instalation now it dont work
nothing works so far

[DjNDB]

i tried: deleting the nvidia drivers and reinstalling
tried lauch with other resolutions
and hzs
tried check the dxdiag
no found the old tablet drivers i think i instal them
reseting
updating drivers (2.7.09)
put the prop files of the telltale member will
all my other games works fine (they are of the year 2009 with good grafics)
so the problem is only with Telltale games
i played a year ago sam and max season 2 perfecly
sience that i upgraded my computer and formated it
i have the same instalation now it dont work
nothing works so far

Has Sam & Max also stopped working?

I don't think it makes much sense in this case, but since you tried pretty much every solution i've seen so far you could try checking your memory (http://www.telltalegames.com/forums/showpost.php?p=164629&postcount=15) or even your processor (http://files.extremeoverclocking.com/file.php?f=103).
About the processor test: You should monitor your processors temperature while running the processor test. You can do that with core temp (http://www.alcpu.com/CoreTemp/). Let the Test run for 5 minutes. If the temperature reaches 60°C before that, abort it. To stop it use "Test/Stop" in the Menu. Just closing the window would keep it running in the systray.
If there are no Errors listed until then, your processor should be okay.

[guille]

when i say upgrade i mean i changed prossesor and memory sience sam and max season 2 worked i dont try all i will do the memory check
if it the memories it can repair it?

[DjNDB]

if it the memories it can repair it?

If it is, all you can do is exchanging it.

Have you tried running Sam&Max since then or the Wallace&Gromit demo?

[guille]

i tried sam and max season 2 it dont work i dont play it a full year i instaled it before 3 days for checking if it work and a month ago i tried W&G that dont work too in W&G i though it just was the game becouse the demo doesnt work
in short:

i still have them in my computer
and tried to open it

[DjNDB]

i tried sam and max season 2 it dont work i dont play it a full year i instaled it before 3 days for checking if it work and a month ago i tried W&G that dont work too in W&G i though it just was the game becouse the demo doesnt work
in short:

i still have them in my computer
and tried to open it

If I understand you correctly Sam&Max Season 2 stopped working after you exchanged Memory and CPU?

Did you also exchange the Graphics Card and Mainboard since then?

Have you tried the Memory and Processor tests yet?

I updated the post about the tests with some more information about the processor test.

[guille]

i am dont sure meybe it a program becouse i dont played S&M S2 a year i upgraded some 4 months ago so i am dont so sure it the upgrade
i think the problem is the same in all Telltale games
i dont tried the test yet

[DjNDB]

i am dont sure meybe it a program becouse i dont played S&M S2 a year i upgraded some 4 months ago so i am dont so sure it the upgrade
i think the problem is the same in all Telltale games
i dont tried the test yet

If you run the tests you can at least rule out some aspects of the upgrade.

If you don't want to do the tests, you should write to support@telltalegames.com and send them a link to this thread, so you don't have to explain everything again.

[guille]

the prosseor temperature dont reach the 50 it reaches the 47 after 5 minutes and the most of the time it was in 41
it E5200 prossesor

[DjNDB]

the prosseor temperature dont reach the 50 it reaches the 47 after 5 minutes and the most of the time it was in 41
it E5200 prossesor

That's a good sign. At least your system doesn't overheat, even if it runs under maximum CPU Load.

Did the program show any error messages in the text windows?
Sorry, i should have mentioned that earlier, because that's what it's all about. The temperature monitoring was just a safety measure to prevent hardware damage by overheating.

It would look like the red Worker Thread in this Picture.
http://www.overclockingwiki.org/images/b/b9/P95ss9.gif

[guille]

so what i need to do i prefer a simpler solution

[DjNDB]

Try Will's msconfig solution (http://www.telltalegames.com/forums/showthread.php?p=165339#post165339). If that works, we can take a closer look as of why.

[guille]

dont worked, have another idea?

[DjNDB]

dont worked, have another idea?

If msconfig and the processor test didn't help I would do the memory test if i was in your position. You just have to burn the program to a cd and run it. But do it when you don't need your system for maybe an hour. I don't exactly know how long 1 pass might take, but in many cases errors show up pretty early anyway. If you see the first sign of red you can abort the test and come back here to report.

[DjNDB]

I did not notice it between all the things you tried. Did you update DirectX to the latest Version (http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3) already?

[guille]

tried updating
dont work

[DjNDB]

Okay, then tell me when you are done with the memory test.

[guille]

I conected an other computer i had amd old and there IT WORKS!!!!!!!!
BUT...
two more small problems
in that computer i dont have sound
need to lachuch on worse resolution quality 2
TOMI WORKS
that game is good
the problem is why this games dont support advance sistems?
(this computer is totally formated)
the sound problem i can fix
sam and max i will try later
but if someone finds the solution of the problem it was better
thx :)

[DjNDB]

I conected an other computer i had amd old and there IT WORKS!!!!!!!!
BUT...
two more small problems
in that computer i dont have sound
need to lachuch on worse resolution quality 2
TOMI WORKS
that game is good
the problem is why this games dont support advance sistems?
(this computer is totally formated)
the sound problem i can fix
sam and max i will try later
but if someone finds the solution of the problem it was better
thx :)

I assume you still haven't done the memory test?

Just to clear this up. You tried it on another computer where it works, but sound is missing?
That is probably because of a missing driver, because you said it was freshly installed.

Because you pretty much tried everything that comes to my mind, you should send an E-Mail to support@telltalegames.com and send them a link to this thread.

You could also send a private Message to Will (http://www.telltalegames.com/forums/member.php?u=7705), who works for Telltalegames and officially does support here in the Forum.

Maybe they have further ideas.

[guille]

I assume you still haven't done the memory test?

Just to clear this up. You tried it on another computer where it works, but sound is missing?
That is probably because of a missing driver, because you said it was freshly installed.

Because you pretty much tried everything that comes to my mind, you should send an E-Mail to support@telltalegames.com and send them a link to this thread.

You could also send a private Message to Will (http://www.telltalegames.com/forums/member.php?u=7705), who works for Telltalegames and officially does support here in the Forum.

Maybe they have further ideas.

the problem of sound is that i dont have a speaker dont a driver it dont so expensive i can buy one but
i still can enjoy it
i try for now only TOMI it very fun
that all but if you find the ULTIMATE solution or any other idea tell me here or in private message it better to play on my main computer and it will help
any way i (meybe) upgrade my computer soon:):):):D
spoiler aheadvvv
:cool:








spoiler<<<< when you use the map of the animal you need to hear the soundb of animals<<<<spoiler

[DjNDB]

Here is an overview of what you should try, before asking further questions:

Testing your memory:
Bad memory is often the reason for random crashes. In order to test your memory download http://www.memtest86.com/ and make a bootable cd or disk. Start your system from that medium to run the memory test.

It is probably enough to run it for one pass. Look at the lower table that looks like this after one pass is finished:


Test Pass Errors
---- ---- ------
Std 1 0


If there are errors they are showed in red as in this example:
http://i573.photobucket.com/albums/ss180/9VARZ/th_Photo024.jpg (http://media.photobucket.com/image/memtest86/9VARZ/Photo024.jpg?o=14)

Testing your graphics card:

Open your PC and make sure the graphics card cooler is dust free and look whether the fan runs when the PC is running.

Download FurMark (http://www.techpowerup.com/downloads/1446/mirrors.php) to stress test your graphics card. Start it, select "Stability Test" and "Xtreme Burning Mode" and press "Go!".
While running you should monitor the temperature at the bottom of the screen. Run it for 10 minutes or until the temperature seems to be stable for some minutes. If the temperature exceeds 80°C, abort with Escape.rature seems to be stable for some minutes. If the temperature exceeds 80°C, abort with Escape.

[guille]

the main problem:
i finished tales of monkey island 101 but the problem is when 102 comes out
it was really hard withuont sound there were 2 part with sound puzzles and i got to use walkthough
:( i know it a noob thing to use walkthough but i couldnt prossed <spoiler
i dont get why an old computer even starts TellTale games and my good computer dont

still it even cannot lauch the laucher still dont know why
i will try the memory test tommorow

the secundary problem:
i have a problem with SAM and MAX season 2
the computer resets when i get to some spots i tried to low resolution and grafic it dont work alot
but if it work in my gaming pc i think it will dont have such problem (like in 202 in the "hidden" cave when i enter it the seamonkeys shows up and i finish the conversation when i should allow me play it resets) <my english it dont so good i know

if i solve the main problem it will solve the secundary one

the bright side is that i beat TOMI 101 that was fun i am waiting for 102 i hope it will work in my good computer .
anyway i still want to solve the problem

[guille]

i have done memory test one pass no errors i think the problem is in software not hardware some programs that block it what it can be :confused::confused::confused::confused::confused: :confused::confused::confused::confused::confused: :confused::confused::confused::confused::confused: :confused::confused::confused::confused::confused: :confused:
i want to solve the problem now i tried all:confused: i am very :confused: about it (confused) :(

[DjNDB]

I just saw that there's something important we have not tried yet, because i thought it was in your list of things you did and wasn't.

Msconfig for Windows XP:
To Boot Clean in Windows XP

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart
8. After reboot, run game to see if it works.

After performing the necessary steps, restore your system by doing the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click OK
4. Click YES, when asked to restart your computer

Based on Will's post (http://www.telltalegames.com/forums/showthread.php?p=165339#post165339)

[guille]

wait i dont tried 8 in firts part

[DjNDB]

wait i dont tried 8 in firts part

But that's what it's all about ^^

[guille]

i tried dont work 5 minutes ago
have another idea in the old computer it shut down always in the same spot in S&M S2 but that computer is totally formated only the basic
but the main computer is full of programs
and beter hardward (grafic card , memories etc) beter in all why it work in the old one and in the new dont????????

[DjNDB]

i tried dont work 5 minutes ago
have another idea in the old computer it shut down always in the same spot in S&M S2

okay... :(
Which Episode of S&M S2?
DVD or download version?

[guille]

all episodes i have a dvd i dont think it the problem the same dvd worked a year ago
and it the same problem in W&G and TOMI

[DjNDB]

I am running out of ideas. It's best if you write an E-Mail to the Telltale Support as mentioned above. Maybe they can sort this out.

[guille]

already wrote a week ago

[DjNDB]

already wrote a week ago

You should try it again. Maybe it got lost somehow. They had issues with their support system (http://www.telltalegames.com/forums/showthread.php?t=10442) just a week ago.

[guille]

i dont tried to do the grafic card scan but becouse the game worked in that grafic card a year ago i dont think it will help
i send other message
meybe it becouse i installed motherboard vga driver i anyway dont sure if i installed it i dont know how to find if there is a driver

[guille]

the same dvd of S&M S2 works on the old computer

[Shauntron]

Hey Guille,

Sorry you haven't been receiving our support replies, I think your spam filter might be capturing them. I recommend adding support@telltalegames.com to your safe list.

DjNDB has walked you through everything we would try and the situation with your computer is frankly stumping us. Your newer computer should definitely be compatible, but we're out of new things to try. I'm afraid I can only apologize and offer you a refund at this point.

[DjNDB]

I just had another idea of which i don't know if it makes much sense, but since the error doesn't either it might fit :D

Let's start with a more detailed dxdiag output.

Start dxdiag:
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Copy and paste it's contents into a new message.

More detailed:
Open the file. Select all text that is shown in that file and copy it here into the forum.
You can do that by pressing CTRL-A followed by CTRL-C in the open file to copy the data, and then write a message here and press CTRL-V.

[guille]

meybe i will buy another computer and that all any way i wanted upgrade my computer meybe it was the mainboard i think it will work there

[DjNDB]

meybe i will buy another computer and that all any way i wanted upgrade my computer meybe it was the mainboard i think it will work there

Just wait a second.

If you still have your old processor and memory you could just try to install them again. If that works, you know nothing is wrong with your Windows Installation.

Otherwise I would keep the old hardware for now, reinstall Windows XP and only SP3, other Windows updates and the most recent drivers for your Graphics Card, Chipset and DirectX. You can't have a cleaner System than that.
Then install the game and test it.

It should work then because it's the same hardware that worked earlier. If it doesn't work either something must be really strangely broken.

[guille]

no i wont upgrade my pc soon

[DjNDB]

no i wont upgrade my pc soon

I think you missunderstood me. I was talking about putting your old processor and memory back into you pc, just for a test. It's the last thing i could come up with in your situation, and it does make sense to test it.

[qvist]

^^^ the game just dont lauch it dont even make an error i open it it apper in file manager but dont start i have the same problem in wallace and gromit episode 1,2,3 and sam and max season 2 so it isnt a problem of only one game it all telltale games i have.
all other games work fine
DXdiag:
NVIDIA 8400 GS geforce 512 ram
and 2048 GB ram
dac:integrated RAMDAC
display:1024*1280 (32 bit) (60 Hz)
win XP pro sp3

I have the same problem too, I am suspecting that it does not have to do with the hardware, as I have been able to play the demo version. It rather seems that it has to do with copy protection/registration. As soon as I input the email and password, the game cannot launch, as if the software fails to get an acknowledge back on correct email/password and unlock itself. If I disconnect connection to internet, I get the screen were I can manually put in the email/password, serialnumber or manual unlock key, which again indicates that the software has not been unlocked. Frustrating... Seen a cracked version on piratebay, maybe I should go for this version... but it doesn't seem fair to have payed for the game but forced to install a "pirated" version of TOMI :-(

regards Peter

[DjNDB]

I have the same problem too

Let me link to your other thread (http://www.telltalegames.com/forums/showthread.php?t=10769), so that everyone who reads here sees that one as well.

[qvist]

I can now confirm that I have the ToMI running on an other computer (borrowed), same login as above, therefore it cannot be anything with my account, but rather the laptop configuration. What puzzels me is that the behavior is different between those two laptops, as if there is a memory leak or internal crash in the program without any UI error message. The taskmanager states that monkeyisland101.exe is running, and launching ToMI again (and again) reveals several monkeyislands101.exe running with about 16Kb mem usage. This behavior is not there on the other laptop where ToMI is running. The question is if there is some software installed on the laptop (running) that interfers with ToMI?
Just for the record, ToMI demo version is running fine on both laptops, which leads me to think that the hardware itself is ok.

rgds Peter

[DjNDB]

The question is if there is some software installed on the laptop (running) that interfers with ToMI?

There are some things i'd like you to do in that order:

Start dxdiag:
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.


Now you have two options to make it accessible for us. Pick the one that works best for you:

If you know how, you can zip the file and attach it to a message.

You can upload it to Rapidshare (http://www.rapidshare.com/) and copy the link to the file into a new message.




Msconfig for Windows XP:
To Boot Clean in Windows XP

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart
8. After reboot, run the game to see if it works.

After performing the necessary steps, restore your system by doing the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click OK
4. Click YES, when asked to restart your computer

Based on Will's post (http://www.telltalegames.com/forums/showthread.php?p=165339#post165339)

If it doesn't work by now:

Fresh Download
Uninstall the game and choose not to delete your save games.
Then make a clean download as described below, and install it.

Deleting temporary internet files:

Before downloading it again it is generally recommended that you
delete your browsers cache/temporary internet files so that it is not loaded from there:

In recent Firefox and Internet Explorer you can delete the cache/temporary internet files with CTRL-Shift-Del.

In Firefox you would only select "Cache".

In Internet Explorer only select "Temporary Internet Files".
Uncheck all other boxes in each case.

After installation check if the error still occurs.

[qvist]

Hi DjNDB, thanks for your effort!

Attached the dxdiag.txt, (zip file) and tried to re-install (un-install first with delete save games), with a new fresh downloaded setup file, (cleaned the browser cache).
Have even tried to clear out registery references to ToMI, which resulted in being able to register again through the splash screen, (this is only possible if I disable wireless, otherwise)

Did the steps with msconfig, and did a minimal boot, but no luck... (have tried it before, though).

Think I have tried all suggestions in the forum (including the props file from Will)

Kind regards Peter

[DjNDB]

It rather seems that it has to do with copy protection/registration. As soon as I input the email and password, the game cannot launch, as if the software fails to get an acknowledge back on correct email/password and unlock itself. If I disconnect connection to internet, I get the screen were I can manually put in the email/password, serialnumber or manual unlock key, which again indicates that the software has not been unlocked. Frustrating... Seen a cracked version on piratebay, maybe I should go for this version... but it doesn't seem fair to have payed for the game but forced to install a "pirated" version of TOMI :-(

regards Peter

If you think it could be securom related you could try deleting the files in your temp folder:
C:\Users\$YourUsername$\AppData\Local\Temp
I don't know if that can help, but the launcher downloads files there.

You could also try the Manual unlock mechanism. You enter your serial, send it and the code you get to support@telltalegames.com and get the unlock key. I hope i named them kind of correctly, otherwise you will find out.




Hi DjNDB, thanks for your effort!

Attached the dxdiag.txt, (zip file) and tried to re-install (un-install first with delete save games), with a new fresh downloaded setup file, (cleaned the browser cache).
Have even tried to clear out registery references to ToMI, which resulted in being able to register again through the splash screen, (this is only possible if I disable wireless, otherwise)

Did the steps with msconfig, and did a minimal boot, but no luck... (have tried it before, though).

Think I have tried all suggestions in the forum (including the props file from Will)

Kind regards Peter

Okay, sad it didn't work.

I'll take a look at your dxdiag soon.

[DjNDB]

This is strange:
DirectX Files Tab: The file d3d9d.dll is a debug version, which will run slower than the retail version.

You should install the most recent DirectX version (http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0cf368e5-5ce1-4032-a207-c693d210f616) and see if that goes away. Just the first thing i noticed. Wanted to let you know asap. I'll continue reading it now.

[qvist]

Have also tried to enter the serial number, without luck, requested a manual unlock key yesterday from support@telltalegames.com, but they say it might take a couple of days before they respond, so I will wait patiently.

The debug version of the dll, is probably because I installed a DirectX SDK kit, as suggested somewhere else in this forum, no luck though, I will revert back to the retail version, and let you know if there is any changes.

I will do a new download/install (and delete the temp directory) after uninstall of SDK directX, (just for fun :) )

[DjNDB]

I will do a new download/install (and delete the temp directory) after uninstall of SDK directX, (just for fun :) )
That's the right attitude ;)

[DjNDB]

I'll continue reading it now.

I didn't find anything else :(

[qvist]

unistalled the SDK and ToMI, cleared out all telltale references in registery
cleared IE cache, and temp directory under localsettings, downloaded setup file again, run setup, registered with email and password, no luck:(

attached new dxdiag, but I don't think you will get any more information, the one dll file marked "problem" is gone.

I'll wait for the manual unlock key, and get back if this solves my problem.
thanks again
Peter

[DjNDB]

attached new dxdiag, but I don't think you will get any more information, the one dll file marked "problem" is gone.

I'll wait for the manual unlock key, and get back if this solves my problem.
thanks again
Peter
I ran a diff on them. Nothing important has changed.

Waiting for the key is your best option atm. We'll see whether it works when the disconnect bug is fixed.

[guille]

seem that i dont the only with that anoing harder problem than in nothing happen theard

[DjNDB]

seem that i dont the only with that anoing harder problem than in nothing happen theard

Hmm, Have i already asked you what version of internet explorer you have installed?

Have you ever tried starting the games while you are not connected to the internet?

[guille]

IT WORKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!
i formated my newer pc to windows 7 and now it works
i dont formated espessialy for this game
only know that it dont hardware problem

[DjNDB]

IT WORKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!
i formated my newer pc to windows 7 and now it works
i dont formated espessialy for this game
only know that it dont hardware problem

I'm glad to hear that :) Finally that chapter is closed :rolleyes: Was a really hard one.

[guille]

I'm glad to hear that :) Finally that chapter is closed :rolleyes: Was a really hard one.
yeah sadly i had to formate my computer for it work
ok the chapter is close

[qvist]

Weird!!, mine also started working today. Tried to register with the serial number (just because i only tried that 10 times, instead of email/password a zillion times) and it worked??!!, I am sure i did not do anything or change my laptop configuration, maybe they have done something on the telltale register service???

Still have a problem that i have to reboot my laptop every time i want to relaunch the game, but that I can live with.

regard Peter

[DjNDB]

Weird!!, mine also started working today. Tried to register with the serial number (just because i only tried that 10 times, instead of email/password a zillion times) and it worked??!!, I am sure i did not do anything or change my laptop configuration, maybe they have done something on the telltale register service???

Still have a problem that i have to reboot my laptop every time i want to relaunch the game, but that I can live with.

regard Peter

That's strange. If it was on telltales side the reboot wouldn't make sense, unless there are independent issues.
If you try to start the second time, does it look the same way as before when it was not working?

[qvist]

Yes, this was an issue before also, I could not start the monkeyisland101.exe twice, without rebooting. So I think it is "independent" issues.
I will update this thread next chapter, and reinstall both,.. also the first chapter to see if I can find any common sense in the behavior. Sorry that my observations cannot sched light on the this issue:-(

Has anyone heard the release date for the next chapter? 1 chapter +1 month?

regards Peter