The game's out!

[Jake]

Just so newcomers don't get confused by the first few pages of the "Hey it's Nov 1st!" thread, this is here to let everyone know that Sam & Max is in fact released!

Some handy links:

Telltale's Sam & Max webpage. (http://www.telltalegames.com/samandmax/) (more crazy stuff coming to this page soon)
Season 1 Collection page (http://www.telltalegames.com/store/samandmax-season1/) with some explanatory text about the collection.
Culture Shock order page (http://www.telltalegames.com/store/samandmax-season1/) in the store.

If you're looking for the demo, most of the pages above contain a handy link!

Oh, and if something goes wrong, there's always the support forum (http://www.telltalegames.com/forums/forumdisplay.php?f=26).

Enjoy and discuss :)

[Derwin]

Thank you Telltale.

[Llamaentity]

Thank you :}D

[mothra]

waiting patiently for my email and activation code......:eek:

[abdallah]

I kiss you

[JK1985]

LOVE YOOOUU!! Downloading now.... And waiting for an e-mail :P

[Mischa]

very very nice! i will have to wait for my email, or is there any chance to download the game via telltale homepage (perhaps via "past purchases" on the options page?).

[Duate]

Thanks guys :)

[Jake]

If you already pre-ordered and have your order number and order password handy, you can activate the game by downloading the demo and clicking the "I already purchased this" link on the opening screen.

[Synthesthesia]

Um when can we expect our activation codes? Still don't have mine.

[Dale]

That doesn't seem to work Jake. At least, not if I use my preorder order number and password.

[Mischa]

If you already pre-ordered and have your order number and order password handy, you can activate the game by downloading the demo and clicking the "I already purchased this" link on the opening screen.

ok, thanks! i will do this! i hope it works...
i pre-ordered it yesterday (in my country it was already the 1st of Nov...), paid via VISA.

[phantom1584]

If you already pre-ordered and have your order number and order password handy, you can activate the game by downloading the demo and clicking the "I already purchased this" link on the opening screen.

Well that's fine and dandy, but guess what, it doesn't work!

[Duate]

If you already pre-ordered and have your order number and order password handy, you can activate the game by downloading the demo and clicking the "I already purchased this" link on the opening screen.The error everybody's getting from doing that is

"Your purchase is not complete. Please reattempt payment. (ARM1014)"

using the order number from the email confirmation of game purchase, and our personal passwords.

[Nemisi]

Hello,

I already preordered the game (complete 6 episodes) a few days ago. Now I can't find any download link and the button for the demo doesn't work aswell. What's wrong?

Edit: I also got no letter with any kind of activation codes or something.

[Beertiger]

If you already pre-ordered and have your order number and order password handy, you can activate the game by downloading the demo and clicking the "I already purchased this" link on the opening screen.
No, we can't. It comes up with

"Your purchase is not complete. Please reattempt payment (ARM1014)"

We can't play it until Telltale add it to our purchase history.

[Incognito]

I havent got my orderpassword! Just the ordernr. :(

[tabacco]

Emails are queued and sending right now.

[WannabeArtist]

If you already pre-ordered and have your order number and order password handy, you can activate the game by downloading the demo and clicking the "I already purchased this" link on the opening screen.

When I try that it just tells me: "Your purchase is not complete. Please reattempt payment."
On my account status page it tells me "You haven't purchased any games!", yet right below that it lists my order number and the game.... hmmmm.... :confused:
Ah well, waiting till your mail queue is out before I get nervous about this. :D

[Stefan]

Emails are queued and sending right now.

I hope they don't send in alphabetical order, my email starts with s ;(

[Dale]

Emails are queued and sending right now.
Go techie! ;)

[Jake]

and our personal passwords.

Just to be clear, you're using the password you entered in the shopping cart checkout page, right?

[Emily]

Okay - everyone take a deep breath!

Thank you for letting us know about the error. We have people working on it right now.

In the meantime, here's what to do:

1) Click Activation Support
2) Email your hardware fingerprint code to support@telltalegames.com
3) I will send back an activation key for you to activate the game manually

If you already posted here or somewhere on the forum, don't assume I saw your post. I only have two eyes and most of the time they only point in one direction. :D Send your hardware fingerprint to support@telltalegames.com and I will get your game unlocked for you ASAP.

[Beertiger]

I know I was. It's saying we haven't bought the game. Now that people are getting confirmation e-mails and those codes aren't working I think we're all doomed!

That or maybe Telltale could add it to our purchase history so the system knows we've paid for it.

[Stefan]

I got the mail but it still says I havn't paid.

[Incognito]

And a hardware fingerprint code is.....?

[Duate]

Just to be clear, you're using the password you entered in the shopping cart checkout page, right?That is correct.

[chkltcow]

Just to be clear, you're using the password you entered in the shopping cart checkout page, right?

Yes, and it gives me the same error.

[Emily]

And a hardware fingerprint code is.....?

Click Activation Support on the same screen where you tried clicking "I've already purchased this". Your hardware fingerprint will be displayed.

[Synthesthesia]

My hardware fingerprint isn't displayed when i click activation support

[Jake]

When I try that it just tells me: "Your purchase is not complete. Please reattempt payment."
On my account status page it tells me "You haven't purchased any games!", yet right below that it lists my order number and the game.... hmmmm.... :confused:
Ah well, waiting till your mail queue is out before I get nervous about this. :D

If your problem is remotely permanent and doesn't sort itself out on its own in the near future (we're climbing all over the order system right now to try and figure out why people are seeing these "reattempt payment" errors), don't worry - we'll be sure to get you set up with a working copy no matter what.

The ordering system works fine, so don't worry that you've paid but somehow we don't know it - we know everyone who has bought a copy of the game, that info is confirmed and sent back to the office through multiple sources. It's solid. We just don't know why some people are having trouble getting their copies to activate, and it will be sorted soon.

[Twoflower]

Where's the "I've already purchased this" link? When i run the game I see the links for free trial and $8.95 (which takes me to an order screen) but not that...

EDIT: Scratch that, found it. But, same error message as everybody else.

[Derwin]

Twoflower, it is underneath those. It is just a text link.

[mothra]

87% !!!!! i hope i dont have this error

------

got the error.
sending fingerprint :)
do not despair, no problem having a few launchtime-troubles :)

[Batteryboy]

To Jake & Emily,.

Full marks for the online support at launch.

No doubt when My **** DSL line finally downloads the program at least I will know that someone out there cares enough to help activate it.

Best Regards and good luck and fortunes.

Batteryboy

P.S. they are only pissed because they love what you do.

[chkltcow]

If your problem is remotely permanent and doesn't sort itself out on its own in the near future (we're climbing all over the order system right now to try and figure out why people are seeing these "reattempt payment" errors), don't worry - we'll be sure to get you set up with a working copy no matter what.


From what I can gather from the other thread, we're seeing it because your order system is throwing our full orders into some random category down below "Your Purchased Games" but seems to be treating a sigle game purchase as it should, and putting it in "Your purchased games." They can play the game, those of us who bought the full series can't.

Your Purchased Games Order ID Download
You haven't purchased any games!

Order #xxxxxxxxxx | Placed November 1, 2006
Sam & Max Season 1 Collection
Bundle

[odnorf]

I have pre-ordered Bone games & S&M complete season.
When I go at "my purchases" at the telltale website all I get is a "You haven't purchased any games!" message.

And I can't activate S&M and I still haven't got any e-mail.

[Stefan]

From what I can gather from the other thread, we're seeing it because your order system is throwing our full orders into some random category down below "Your Purchased Games" but seems to be treating a sigle game purchase as it should, and putting it in "Your purchased games." They can play the game, those of us who bought the full series can't.

Yup... I hope i receive my support mail soon. And it's Lost on tv in 15 minutes...

[Winckle]

Yup... I hope i receive my support mail soon. And it's Lost on tv in 15 minutes...

Me, it's the first season of Prison Break!

[opitzs]

I have pre-ordered Bone games & S&M complete season.
When I go at "my purchases" at the telltale website all I get is a "You haven't purchased any games!" message.

And I can't activate S&M and I still haven't got any e-mail.

Be patient with the mail, my purchases show also as non existant, yet I got my mail, not that it is doing me any good, but that is looked into right now, so just be a bit patient.

Sven

[axelkothe]

I had exactly the same problem with the first Bone game. Cow Race did work fine though.

[odnorf]

ok, I got the e-mail now. But the activation still doesn't work, like with everyone that has preordered the complete season. Maybe the problem has something to do with what I posted earlier, that the telltale servers doesn't list the purchases.

[Plan3]

YES!!! Thank you Emily, my game is activated and ready to play! I love you! I love you all at Telltale games!!!

*playtime* ^^

[opitzs]

ok, I got the e-mail now. But the activation still doesn't work, like with everyone that has preordered the complete season. Maybe the problem has something to do with what I posted earlier, that the telltale servers doesn't list the purchases.

For some it even says they purchased it, below the no games bought message...
I have according to the page bought no games, yet I bought S&M and the Bone games...
It is a bit strange...

[ken830]

does the downloader support a proxy connection? I haven't even gotten as far as the error message everyone else is getting... I'm getting this one immediately after running the download client:

'Problem encountered with Internet connection. (ARM1055,407)"

[pinaldo]

I'm al so another one who got this "Your purchase is not complete. Please reattempt payment." , So I sent an email to the support team already, hope I will get something to activate it soon

[demonscars1]

I can't activate, getting the same error as everyone else. I sent off my e-mail a few minutes ago. I hope it doesn't take another day to get an answer to that one.

[Markusdragon]

I hope this problem gets fixed before my download finishes.

[opitzs]

I hope this problem gets fixed before my download finishes.

Feel like playing lthe lottery? ;)

[Beertiger]

I'm al so another one who got this "Your purchase is not complete. Please reattempt payment." , So I sent an email to the support team already, hope I will get something to activate it soon
Don't count on it. I sent my e-mail to support 31 minutes ago and have yet to hear back. November 1st 8pm and I still haven't played the game I pre-ordered.

[Nemisi]

Waiting for the activation code aswell...

[WannabeArtist]

If your problem is remotely permanent and doesn't sort itself out on its own in the near future (we're climbing all over the order system right now to try and figure out why people are seeing these "reattempt payment" errors), don't worry - we'll be sure to get you set up with a working copy no matter what.

I'm not worrying, I got enough to do on my hands in the meantime anyway, and I complete feel for you, getting all excited (probably?) about pushing the game to the masses, yet some nasty bug throws a log between your legs. Same goes for us customers, but we can't do anything but wait. That, and complain, but that is only good till someone gets annoyed enough to fix the problem, which is already happening, so no complaints here. Bugs do happen, no matter how much we wish they wouldn't, so good hunting! :D

[Ramases Niblick]

getting the same payment not complete message, have emailed support so im keeping my fingers crossed.

[HeinzHarald]

Bought the full season and got the same error as everyone else who did. I would not like to be the one going through Telltale's support inbox right now. :eek:

[demonscars1]

Has anyone who's sent a support e-mail heard back yet?

[DaEvilZombiePirateLeChuck]

sent mine support e-mail 40min ago... nothing yet

[Duate]

Ok, I'm getting the same error message even with the new code you guys sent me after I sent you the hardware fingerprint. :(


Don't count on it. I sent my e-mail to support 31 minutes ago and have yet to hear back. November 1st 8pm and I still haven't played the game I pre-ordered.Mine was in my junk mailbox

[abdallah]

I think Plan3 got lucky and recieved his fix right away.

[Naughty Cat]

I hope this problem gets fixed before my download finishes.

Yep, the same here, and PLEASE add MORE download locations! I got 8.1mbit/s ADSL connection and my download speed is about 1-2 kbps!!!!! + I Already got few disconections from the server and THERE IS NO Continue your download BUTTON.

[opitzs]

Has anyone who's sent a support e-mail heard back yet?

I have heard of some in another thread.

[bashar]

I hope they don't send in alphabetical order, my email starts with s ;(

Sorry to say at those hard time, but you manage to make me LOL even now :)
next time lets use names like AAA instead ;)

Anyways, most likely they will do it by history, as to who paid first and I will be one of the lasts :(

[Legolas813]

Yep, the same here, and PLEASE add MORE download locations! I got 8.1mbit/s ADSL connection and my download speed is about 1-2 kbps!!!!! + I Already got few disconections from the server and THERE IS NO Continue your download BUTTON.

It seems GameSpot is also hosting the download:

http://www.gamespot.com/pc/adventure/sammaxep1/download.html?sid=6160842

[bashar]

Guys, do you feel nervous like you are following stocks or penalty shootout or what? :D

[Duate]

I'm going to try reinstalling and then try my new key.

[opitzs]

Guys, do you feel nervous like you are following stocks or penalty shootout or what? :D

The question is, will the game be better than the wait? ;)

[Plan3]

I think Plan3 got lucky and recieved his fix right away.

It took 33 mins from I sent it before I got the fix ;-)
Just hang in there =)

[scamp]

Ok, I've just ordered the whole season and downloaded the first episode - and no activation at all was needed, it just worked. That's great - however, is it possible to install and run the game on a second PC now? I'd like to play it on the Notebook in the bed. How would I activate it (if activation on two different PCs is allowed at all), I didn't receive any kind of code or anything by mail yet...?

[abdallah]

It took 33 mins from I sent it before I got the fix ;-)
Just hang in there =)

yeah.. what are you doing here now anyway you lucky bastard? :p

[opitzs]

It took 33 mins from I sent it before I got the fix ;-)
Just hang in there =)

I can see a poor soul with a pocket calculator in the light of a candle calculating the activation codes ;)

[Viz79]

Yesterday I posted about how important it was for Telltale to release the game early but people kept arguing with me (and by release it need not affect the legal issues.. they can still get keys and things out and only open up server downloads at the RIGHT time).

It is now 8:13 pm here, I am watching my email folder for my key that they are sending by HAND. All i asked is they start all of this earlier but they left it late and then this happens. Honestly... if they really want to make all of this a success, is upsetting the same customers that are trying to make this whole process come alive the best thing? Im sure they are trying hard but...

'Failing to plan is PLANNING to fail'. Just how much of this was checked in advance? I am truly upset at whats happened.. I hope Telltale realise that honestly it is way beyond a joke now.

This would be the point where Max stops standing there maknig funny remarks and jumps forward to pretty much rip things up.

[Markusdragon]

Whilst waiting for this game, I've eaten 3 packets of biscuits, completed the first one and a half cases on Phoenix Wright 2, watched my flatmate pick 37 red kidney beans out of his stew and gained a taste for tea without milk or sugar.

[stevefraser]

... however, is it possible to install and run the game on a second PC now? I'd like to play it on the Notebook in the bed.

I sure hope it can be installed onto a second PC (or to allow you to install to another PC after uninstalling it from the original PC), because I'm about to do a major upgrade to the computer I'm currently using to run this game :)

I had to restart my download because during the install, it said "corrupt installer" :( Oh well, I just hope I don't get the "Please reattempt payment" error :)

[Duate]

when SWG came out, nobody could play it for like 3 days.

A few hours for sam and max won't be that big of a deal.

[opitzs]

Yesterday I posted about how important it was for Telltale to release the game early but people kept arguing with me (and by release it need not affect the legal issues.. they can still get keys and things out and only open up server downloads at the RIGHT time).
...

How could they give you your key without the hardware fingerprint? Just a question.

[kjetass]

Whilst waiting for this game, I've eaten 3 packets of biscuits, completed the first one and a half cases on Phoenix Wright 2, watched my flatmate pick 37 red kidney beans out of his stew and gained a taste for tea without milk or sugar.

Whilst waiting for this game, I played through the demo ;)

[Markusdragon]

Whilst waiting for this game, I played through the demo ;)

I haven't got that far yet :/

[Mischa]

has anyone who pre ordered got the game running?

i have the same problem as the most here.

i asked for an activation key about an hour ago, but no response till now...


i am a little bit upset...

[Viz79]

How could they give you your key without the hardware fingerprint? Just a question.

Actually thats a good question. Either way though Ill sit here and wait a few hours for my key. A good technical hitch this.

[Mepper]

I had the same error everyone esle is getting. I sent an email to support, and 5 seconds later the game started working, all on it's own! Great service!

[Nemisi]

Whilst waiting for this game, I played through the demo ;)

Same here. Really want my activation thingy now :(

[Duate]

Guys check your junkmail folders too.

[abdallah]

oh my god im so full now. i knew i shouldnt have ordered the baked in pizza with spaghetti. im feeling sick and dizzy.

[HeinzHarald]

The regular activation with order number and such is online verification. With the hardware fingerprint thingy I'm sure they generate a key at their place that can be used to activate the game offline, thus sidestepping the current server issue.

[Mepper]

I take it back... It looked like it was working, but it must have just launched into the demo. :-( I guess I'll play that while I'm waiting.

[Viz79]

Well email went out at 7.53 pm here. Its now 8.30 pm here.

No its not in the junk folder and Im using 'two' email different email addresses to ensure I get it. Mmm...

[Beertiger]

Mine was in my junk mailbox
Lucky you. I haven't received a sausage since I sent the e-mail to support 58 minutes ago. If this is the future of shopping then retail stores have nothing to worry about.

The only time I had bought a game over the internet previously was Half-Life 2: Episode 1. They let the whole world download it so that it would unlock at a certain time around the world. They even let us know the time that it would unlock. Imagine that.

I was really hoping this would be as painless, even if it was to be handled in a different way. If I could only play it before it ticks over to 2nd November I'm sure I'd soon forget the problems.

[Nemisi]

My email was sent over an hour ago. I re-send one now.

[Spartacuz]

It's now 45 minutes since I mailed support@telltalegames.com. Still haven't heard a thing. This is starting to get frustrating! (Yup, I prepayed for the entire season).

[Igl85]

I just send my info for an activation key. Got the same damn error. Hopefully, they will answer soon. I've got an early start tomorrow, and its 21.31 here already.

Got the whole season as well. Well, I believe there were a lot of pre-orders, and it seems, there is something wrong with most of them, so it takes a while to process all the e-mails.

[hansolocg]

Yeargh, i want to play this game!! :)
posted to support at 8:48pm, it's now 9:31 here :(

[paulstach]

Just registered for these boards. Count me in as someone having the same issues as you guys.

[Duate]

Oh ok yeah I just got my REAL activation code from the hardware fingerprint. It's a much different code and my name.

Thanks Jake!

[DJT]

yes 40 minutes of waiting are ower i got a reply for my activition request

[Viz79]

I certainly hope no one at Telltale games has a smile on their face. The same people that preordered the game and the series are suffering because of their mistakes. I hope they realise that people 'once bitten are twice shy'. Im pretty sure an apology will be expected as soon as they can spare one and if it happens agani next month.. good luck Telltale in future endeavours.

I cant state how much I appreciated the fact these guys had the creativty and drive to work on Sam & max and these classic games and provide them in this format. I want to support them. But if it continues like this.. simply.. no.

[baardhimself]

i sent an support email 20 mins ago, cant wait to play

[Beertiger]

Finally got my code too. Took an hour and ten minutes but all of that is in the past now. Wooooo!

Thank you!

[hansolocg]

You have 1 new message. SPAM!!! argh :( I hate spam!
Don't know what makes me more angry, waiting until i get my answer to the support request, or spammers getting my hopes up :)

[Linque]

Bit of a plunder indeed. Well hopefully this is a lesson learned for them.

[X201]

At least you've got it downloaded. I'm still chugging away at 16kbps with 18% still to download.

[NoMonkey]

For the people getting fed up with Telltale's delay, take into consideration the customer service you are recieving. You have someone working to manually send each one of you a code so you don't have to wait for the development team to fix the issue properly. Also realize that most game companies would mostly leave you in the dark until they had the issue resolved.

Imagine being on the other end of this. You can't seriously think that they never tested any of this and just released it with their fingers crossed, can you? Something obviously unforseen has happened and they are working diligently to get it resolved. Having a thousand people breathing down your neck definitely doesn't help in situations like this so take a break and go watch the grass grow so they can do their job without any more pressure than there already is.

[Viz79]

Oh so it took 80 mins to get your email? Jeez.. so Im at the 60 minute mark myself. :mad:

[Crid]

Personally I'm happy to cut Telltale some slack. I've waited 13 years for a new Sam & Max game so 1 more day isn't going to kill me. I'm sure they're working as hard as they can to resolve the problem.

[opitzs]

I certainly hope no one at Telltale games has a smile on their face. The same people that preordered the game and the series are suffering because of their mistakes. I hope they realise that people 'once bitten are twice shy'. Im pretty sure an apology will be expected as soon as they can spare one and if it happens agani next month.. good luck Telltale in future endeavours.

I cant state how much I appreciated the fact these guys had the creativty and drive to work on Sam & max and these classic games and provide them in this format. I want to support them. But if it continues like this.. simply.. no.

You do realize, that this could be just a minor technical glitch? You rave on here, as though they did it on purpose just to insult you...
I am waiting for my activation key, too, but my life doesn't depend on it arriving here this instant!
I was a fan of part 1, I waited patiently, getting my hopes up and then down again, some more hours won't kill me.
It is users that can't stop ranting that kill me.

[Erwin]

I agree 100%.

(Now where did I leave my pitchfork?) :D

--Erwin

[abdallah]

Finally got it! Thanks for the very quick help Jake and Telltale!

Heres what they said about the problem for those still waiting:

Many people have been receiving that same error as you, and we're
trying to track it down. It's not a problem with your payment, it's
something to do with the electronic unlocking system. We think it's
related to some screw-up with the company we contract to do order
activation. Regardless, the name and activation key below should
unlock your game no problem. Click "Activation Support" in the bottom
right corner of the Sam & Max game launcher screen, and enter this
name and Activation Key in the two text fields:

[Viz79]

Got my key - hour waiting for it but the developer apologised for it. Doesnt make it better but I appreciate the words and hope this is all resolved next time.

Im going to get my rabby-thing goodness guys. Good luck to you all!

[Igl85]

I'm at the 13 minute mark :) Cut telltale some slack. They're at least helping us. A lot of other companies would just say to wait for the fix/patch

[GiantHaystax]

Got the same problem myself pre ordered the other day. No hassle though. I'm sure I can wait a while longer for them to get it working.

[XdarXideX]

Admins,

I have the very same problem as most people on this thread regarding activation codes and what not. I've noticed that in my 'options' page on this website, under 'Past Purchases' the Sam and Max season 1 Collection is listed as "Pre-Ordered" and not "Purchased". I'm guessing this is why I'm getting the activation error.

Another thing, this password that I used "when proceeding through the checkout".. is that the password for my Registration for the site? I don't remember having to put in a seperate password for my order. If it means the one linked to my registration for the site, then I may have some trouble. The site wouldn't recognise my password when I tried signing in earlier, so I had to change it via the "forgotten my password" link. (How) Will this affect my product Activation?

Thanks for any help you can provide.

[Chrissj]

I've waited 60mins and counting for my code:(

[Duate]

For the people getting fed up with Telltale's delay, take into consideration the customer service you are recieving. You have someone working to manually send each one of you a code so you don't have to wait for the development team to fix the issue properly. Also realize that most game companies would mostly leave you in the dark until they had the issue resolved.

Imagine being on the other end of this. You can't seriously think that they never tested any of this and just released it with their fingers crossed, can you? Something obviously unforseen has happened and they are working diligently to get it resolved. Having a thousand people breathing down your neck definitely doesn't help in situations like this so take a break and go watch the grass grow so they can do their job without any more pressure than there already is.Seriously, this is nothing compared to the botched launches of most MMO's. I am still a telltale fan, since they are really focusing on customer service during this snag that is both upsetting to us and to them.

People need to go do something else for an hour like play with their kids/dogs or turn on a movie, or something that is not just sitting in front of their computers hitting F5.

[Linque]

Imagine being on the other end of this. You can't seriously think that they never tested any of this and just released it with their fingers crossed, can you? Something obviously unforseen has happened and they are working diligently to get it resolved. Having a thousand people breathing down your neck definitely doesn't help in situations like this so take a break and go watch the grass grow so they can do their job without any more pressure than there already is.

I feel for TellTale one hundred per cent. However, that doens't mean I'm happy about the situation. This shouldn't have happened, especially to those who ordered the whole season.

It's not like I hold a grudge or anything after this is all over - but even worse would be for the reaction for this to be mild allowing for TellTale to think these sort of situations are acceptable.
That said, I'll finish by saying that I'm sorry for the whole situation - for all parties included.

[Emily]

We are working through a very long list of emails. I promise you we will respond to each one as quickly as possible. We have four people who are doing nothing but this right now.

Thank you for being patient. While you're waiting, go watch that video on the blog of guys blowing up a pumpkin. :D

[Mooner]

For the people getting fed up with Telltale's delay, take into consideration the customer service you are recieving. You have someone working to manually send each one of you a code so you don't have to wait for the development team to fix the issue properly. Also realize that most game companies would mostly leave you in the dark until they had the issue resolved.

Imagine being on the other end of this. You can't seriously think that they never tested any of this and just released it with their fingers crossed, can you? Something obviously unforseen has happened and they are working diligently to get it resolved. Having a thousand people breathing down your neck definitely doesn't help in situations like this so take a break and go watch the grass grow so they can do their job without any more pressure than there already is.

Well said, NoMonkey! All of you who keep complaining look at administrators Jake and Emily's postings. Something's gone wrong and they are working hard to fix it, and to help you to get the game going.

[Erwin]

Admins,

I have the very same problem as most people on this thread regarding activation codes and what not. I've noticed that in my 'options' page on this website, under 'Past Purchases' the Sam and Max season 1 Collection is listed as "Pre-Ordered" and not "Purchased". I'm guessing this is why I'm getting the activation error.

Another thing, this password that I used "when proceeding through the checkout".. is that the password for my Registration for the site? I don't remember having to put in a seperate password for my order. If it means the one linked to my registration for the site, then I may have some trouble. The site wouldn't recognise my password when I tried signing in earlier, so I had to change it via the "forgotten my password" link. (How) Will this affect my product Activation?

Thanks for any help you can provide.

The password has nothing to do with your website/forum account. When ordering the game, you entered a new password just as you entered your email address.

--Erwin

[Tiger]

Is it possible that everyone who prepaid the game has the activation problems?:(
I send the 'fingerprint' mail to the support team and hope I can start the first episode as soon as possible...:cool:

Ciao
Tiger

[grip]

Yes, bought whole season and just received new activating code that WORKS (took 66 minutes). Played through demo while waiting. Mail was there as finished. Thanks tabacco/telltale, perfect timing :)

[chkltcow]

Is it possible that everyone who prepaid the game has the activation problems?:(
I send the 'fingerprint' mail to the support team and hope I can start the first episode as soon as possible...:cool:

Ciao
Tiger

That seems to be the case. When you look at your purchase history, paying for the whole game shows up under a different category... not under "Your Purchased Games".

HUGE oversight on someone's part there.

[opitzs]

Is it possible that everyone who prepaid the game has the activation problems?:(
I send the 'fingerprint' mail to the support team and hope I can start the first episode as soon as possible...:cool:

Ciao
Tiger

Get a cup of coffee and a good book, it will take a while, as you are right, everyone who preordered has the problem and send a activation key request, too...

[Synthesthesia]

Right, i emailed them- and got a reply after sending the Hardware fingerprint code. I got a Name, and an activation code.

Guess what? Didn't work. What's going on with that?

[ClémentXVII]

Get a cup of coffee and a good book (...)

You could start "The Hitchhiker's Guide to the Galaxy", if you have time to kill ^^

[Erwin]

Right, i emailed them- and got a reply after sending the Hardware fingerprint code. I got a Name, and an activation code.

Guess what? Didn't work. What's going on with that?

You do know where to enter the new information, I hope? Because it's not in the ordernumber / password fields when you click on "I've already purchased this" link.

--Erwin

[GunstarHero]

Guys if I download the demo, can I then enter an activation key, when I get it, to unlock the full game without having to download again?

[Guybrush]

THX to the Support Team got an activation code and the game works just fine now.

[Markusdragon]

I wish I hadn't
Preordered this game early;
quicker to just buy.

[Linque]

Guys if I download the demo, can I then enter an activation key, when I get it, to unlock the full game without having to download again?

Yes.

You can.

[Stefan]

I waited 90 minutes... This is the kind of stuff that always happen to me.

[Ramases Niblick]

right thats me sorted, got my email and the activation code works :D

[GunstarHero]

Cool, thanks for the quick response Linque! :D

[hansolocg]

72 min now since support request, and the forums are getting really slow right now ... i'm bored :)

[Chrissj]

80 minutes here :( Am I ever going to get to play it?:(

[opitzs]

You could start "The Hitchhiker's Guide to the Galaxy", if you have time to kill ^^

Good Idea, the activation code is 42, but don't forget your towel when starting the game ;)

[PinkPanther]

Seems I won´t be able to play today, anymore.

[listereo]

I'd love find out how many accounts were made today just to comment on this unfolding drama. I have to say I'm impressed with how admirably Telltale's support and networking are handling this snag. I'm still waiting, but at least I'm waiting for something.

[Mooner]

I waited 90 minutes... This is the kind of stuff that always happen to me.

Yeah, I know the feeling.

[Legolas813]

I don't know if this will help anyone, but here are some alternate places to download:

http://www.strategyinformer.com/pc/sammax/demo/9483.html

http://www.gamespot.com/pc/adventure/sammaxep1/download.html?sid=6160842

[HeinzHarald]

Took me 45 minutes to get my code. Now that's awesome response time if you ask me.

[Chrissj]

HeinzHarald: When did you send your request?

[chkltcow]

I wish I hadn't
Preordered this game early;
quicker to just buy.

A+! Great form!

[Emily]

Right, i emailed them- and got a reply after sending the Hardware fingerprint code. I got a Name, and an activation code.

Guess what? Didn't work. What's going on with that?

What happened when you tried it?

Please make sure you are in the right spot (the "Activation Support" box) and that you entered your name and the key exactly as they appeared in the email.

Thanks everyone for being patient with us.

[axelkothe]

Took me 45 minutes to get my code. Now that's awesome response time if you ask me.

Lucky guy. 85 minutes now and still waiting. And I need to get up early tomorrow...

[X201]

Took me 45 minutes to get my code. Now that's awesome response time if you ask me.

When I had a problem with Just Cause, Securom answered within 3 hours which is quick.

[HeinzHarald]

HeinzHarald: When did you send your request?

At 20:51 CET (GMT+1).

edit: or in other words one hour and fifteen minutes ago.

[XdarXideX]

I hope I can install this at work (after installing it at home) and get it to work.

[Stefan]

At 20:51 CET (GMT+1).

I sent my 20:23 GMT+1 and I still haven't got it. :(

[Chrissj]

Yeaay! I got my activation code:D

[Markusdragon]

rather than moaning we should be telling jokes, writing haikus and generally having fun.

[mikdog]

Hey, I didn't pay and I STALL can't play the game!

What's up with that? Gawsh...reminds me of the STEAM activiation error things. I HATE online activation SOOOOO much. ALWAYS SCREWS UP!

GOSH!

[Mishakun]

rather than moaning we should be telling jokes, writing haikus and generally having fun.

ha ha... that's a good joke. :p

;)

[Jake]

Hey guys, the problem with preorder activation has been identified and we're working on a fix. More here (http://www.telltalegames.com/forums/showthread.php?t=1186). Sorry for the horribleness :( ... :)

[PinkPanther]

I just resended the mail.. I forgot the name. Well, a response if something is missing would be nice.

[hansolocg]

So it seems they don't work it down by time sent (i sent my request at 20:48GMT+1), or it just takes longer for people in different timezones, because their mail programs complain about "mails from the future" :) Well guess i'll have to be patient ...
.
.
.
being patient sucks :)
.
.
.
scatch that, just got my mail, woohoo :)

[Markusdragon]

Hey guys, the problem with preorder activation has been identified and we're working on a fix. More here (http://www.telltalegames.com/forums/showthread.php?t=1186). Sorry for the horribleness :( ... :)

It happens :P.

But then, this is what happens when you outsource your distribution. You should be running around the world in a courier van delivering the game personally to each customer.

[Stefan]

Soon I'm starting to cry..

[Mooner]

rather than moaning we should be telling jokes, writing haikus and generally having fun.

Good idea! Got any jokes in store? I've just finished my bowl of potatochips and are now going to get something to drink. Need some jokes to go with that drink :)

Hopefully I'll be getting an activiationcode soon cause I have to go to bed soon... another day at work tomorrow.

[Plan3]

I just want to say, good job Telltale games!
You screwed things a lil bit up, and then you fixed it =) Hopefully everyone that pre-ordered the game will be playing it soon. And I'm sure most of this will be forgotten as soon as people got their games activated and running ^^
The second I started the game I forgot that I have been waiting all day for it to happen =p

So Emily, Jake, and the rest of the Telltale Game crew, thanks a bunch!
You made this possible ^^

[dk101]

Hey, i get "Error decompressing data! Corrupted installer?" at 25% of data.ttarch. grrrrr.

anyone else had this?

[chkltcow]

Hey guys, the problem with preorder activation has been identified and we're working on a fix. More here (http://www.telltalegames.com/forums/showthread.php?t=1186). Sorry for the horribleness :( ... :)

You guys have a service agreement with your vendor to guarantee that they don't suck?

[Maize]

Yeah, for those waiting for your e-mail reply from activation support, be sure to check your junk mail folders. Mine wound up in there, too. After retrieval and swatting my spam filter on the nose with a rolled-up newspaper, Sam & Max is all activated and good to go!

[Mooner]

YEEEESSSSSS!!!!!!! Got the activationcode :) Now I get about 10 minutes of gametime before sleepingtime :)

[Markusdragon]

Yeah, for those waiting for your e-mail reply from activation support, be sure to check your junk mail folders. Mine wound up in there, too. After retrieval and swatting my spam filter on the nose with a rolled-up newspaper, Sam & Max is all activated and good to go!

All I have in my junk mail folders is offers of cheap viagra :(.

[shaunwil]

I think i'll just wait till the morning now ! At least it isn't like steam when halflife 2 was released, their server fell to bits and i didn't get to play game for 2 days even though pro-order, pre-download months before release.

The demo was cool and will be a great taster for tommorow !

Cheers

Shaun

[antikewl]

Hey, i get "Error decompressing data! Corrupted installer?" at 25% of data.ttarch. grrrrr.

anyone else had this?

Yup. Downloading it again now. Wish me luck! :)

[axelkothe]

110 minutes...

Edit: got it!!!

[Stefan]

130 minutes...

[X201]

I think i'll just wait till the morning now ! At least it isn't like steam when halflife 2 was released, their server fell to bits and i didn't get to play game for 2 days even though pro-order, pre-download months before release.

I had no trouble whatsoever with HL2 and Steam. It unlocked exactly when it said it would and was playable after a few minutes of encryption.

[Real World]

Think yourself lucky. I already had an email from support... asking me to send them my hardware id which at the time i didnt know I had to get. Now I have to start waiting allll over again :(

[opitzs]

105 Minutes and the check button in my Mail program is looking a bit worn...
I guess my mail server is thinking about creating a mail on its own, just to give me something. I guess that would look like that though:

Father dead
left 25 Million in bank
get it out there for me and you get 30% ;)

[PinkPanther]

I got the key...
Everything is forgotten.. I love you all. *big-smack*

This will be a hard day in my office tomorrow, but who cares customers ? except your great staff.

P.S.: sorry for sending you 2 mails, i just forgot including all infos in it, sometimes im just too stupid

[Viewtiful Jim]

Think yourself lucky. I already had an email from support... asking me to send them my hardware id which at the time i didnt know I had to get. Now I have to start waiting allll over again :(

I did exactly the same thing. DOH!:eek:

[Trixie]

45mins for me! this is bugging me a bit now but.... oh well

[Stefan]

This is getting frustrating.. I waited longer than most people that already got their keys...

[Igl85]

70 minutes and counting :(

[Markusdragon]

70 minutes so far :(

[opitzs]

45mins for me! this is bugging me a bit now but.... oh well

Take it like a man:
Go out in the woods, where noone can here you
Scream as loud as you can
Get back home
Then moan all they about your sore throat ;)

[elsenator]

Normal activation now worked for me! Try it out guys!

Thanks again Telltale! I'm off playing! Woohoo!

[Markusdragon]

Normal activation now worked for me! Try it out guys!

Thanks again Telltale! I'm off playing! Woohoo!

Yegods! It's true!

[Igl85]

nope, normal still doesnt work for me :(

[fuegerstef]

All I have in my junk mail folders is offers of cheap viagra :(.

Use it wisely until you get your activation code. :p

[Igl85]

i got a recepit that my message was read. Soon now, soooon :D

[Incognito]

Received my activation code now. Many thanx for the excellent support, even though I hope this doesnt happen with episode two. ;)

[GiantHaystax]

Yep Normal activation is working for me too now!

[Igl85]

LOL, just when i got a recepit, normal activation worked. So, I waited the same amount of time :) Well, i'm going to play now for a while and gonna suffer in the morning. God, I hate 6 o'clock alarma clocks ....

[Plan3]

All I have in my junk mail folders is offers of cheap viagra :(.

Cheap viagra? Where? Tell me? I've been looking for that for ages =p
No luck at all, all I found so far is a caterpillar, a pool with a no smoking sign and a microwave oven dated to the age of vikings... and I don't really need that...
Or maybe the caterpillar, could come in handy... I could put it next to my can of martians in peas.

(I'm way tired, and I've been sitting in front of this square they name screen, but I name it "Odd" which is a commonly used norwegian name.
Which is kinda odd ^^)

[Archannon]

Tee hee, I'm on the point where I find this funny. It seems my normal activation key works now..

Invalid password (ARM1016)

Hehe. I know it's the right password, I tried typing it and copying it from the mail.

Anyway, I'm not worried, the dev's seem to be working very hard to get everything solved, stuff like this was to be expected on release day. I can say the demo has me screaming for more though. :D

[Tiger]

Wow...
after 90 minutes I've got the key - it works!
There where 8 minutes between the 'read-mail-message' and the sended key.;)
A great job, the support-team is doing - thank you very much!:)

kind regards from germany

Tiger

[S@bre]

Rather ironically an email from Amazon.co.uk has arrived while I'm waiting, advertising: ... Sam and Max Hit the Road and the rest of the LucasArts Classic Line! The Internet is teasing me!

[Davejhj]

It's 10am and i'm at work until 6pm! the waits going to kill me!! :(

[mikdog]

Downloaded the demo, and man, how could I resist.

Paid for the game, somehow got it working in 3 minutes?

Anyway, you got the thumbs up from me about the backend system.

Nachos

[Marty]

downloading sooo sloooowly :D

[mikdog]

Just finished the game.

Excellent.

Very very satisfying. Well worth $9.00.

Looking forward to the other 5 EPISODES. Might actually just wait till they're ALL done and play through them from start to finish without any continuity breaks.

Whew. It's nearly 5AM in South Africa here. Well, there goes my sleeping patterns out the window for the next week.

[Maize]

I'm enjoying the game quite a bit. I wanted to poke back in to this thread to say that I really appreciate the efforts that the support folk went to yesterday. I think that most companies would have simply said, "We're working on a fix for the normal registration. Hold tight." That Telltale was sending people manual activation codes to get us all up and running as soon as possible even while fixing the normal registration as well is awesome.