problem with ankh

[joey343]

i recently purchased this game downloaded it and set it up..only to find out my that i can only play for 30 min and it says my demo expired i sent u guys emails with my purchase number and have not received a reply...I have actually purchased the game twice......i would like a refund on my credit card as i am not able to play the game at all.....my e-mail is joeymas343226@msn.com ill snd my order number if u need..thanx for the help

[Emily]

Hi Joey,

I just checked our support inbox and do not see any emails from you. Maybe they're not reaching us for some reason.

I'm going to look up your order, and I'll send you an email in a couple of minutes with more information.

[joey343]

did u find my order numbers?

[Emily]

Yes, I sent you an email a few minutes after I posted here. Did you get it?

[joey343]

yes i got the email and i emailed u back so what is the latest update can i use this game now did u guys fix the problem with ankh?

[Emily]

Not yet, but we're hoping to have the fix ready today or tomorrow. I'll send you an email when it's fixed.

[Emily]

For everyone who was having this problem, it should now be fixed. If your demo has expired, look for "I've already purchased this" and "Activation Support" links on the left side of the screen.

[joey343]

i entered my codes and screenname and stil didnt work what gives?

[joey343]

i keep getting a message there are no more codes for this product and to contact customer service

[Emily]

Okay, this should be fixed now.

If it still doesn't work, click Activation Support and send us your hardware fingerprint so we can send back a manual key.

[Mimekiller]

I just purchased the game, and it wont accept my order number and order password. is it better to just let the demo run out and than put in the password? do I need to send you guys stuff? bleh

[Emily]

I just checked your order, and it looks like the credit card transaction hasn't happened yet, which could be why you're having the problem. (Out of curiosity, did you download using the button at the end of the check-out process?)

Please click Activation Support and send me a PM with your hardware fingerprint. I will send back an activation key that will hopefully resolve the problem.

[Mimekiller]

okay cool, im 99.99 percent sure my card has money on it, unless something really weird happned than yea it should be fine. I have to go to work now but I will figure out all this hardware fingerprint stuff later.

[joey343]

i just sent my fingerprint id number please resend me the name and new ativation number this is getting frustrating

[Emily]

this is getting frustrating

Agreed!

Okay, check your email. *crosses fingers*

[Mimekiller]

okay I sent you my hardware fingerprint, awaiting a code that works!!!

[joey343]

thanx emily it finally worked

[Emily]

Woo! *throws confetti*

Thanks for being so patient. I hope the game is worth it. :D

[joey343]

yeah it was worth it so far great game ..will there be other games like this to follow maybe a western? or a space one......or something medievil..????

[Emily]

Deck13 (the company that made Ankh) is working on a sequel right now. They're also doing a game called Jack Keane (http://www.adventuregamers.com/article/id,644) that takes place in the British colony of Cape Town.

[Mamen]

I have a problem as well. Sam & Max worked, however I can't seem to activate ankh (it is another computer though). I use the exact same order number in the e-mail, even tried with and without #-sign. But it doesn't work. The same password and orderid works at www.findmyorder.com

Any idea why?

[Emily]

I just took a look at your order. The activations for Ankh had gone down to 0 (our fault, because the game went out with fewer activations than it was supposed to). I increased it, so please try again. If that still doesn't work, click Activation Support and send me the hardware fingerprint so I can send you an activation key.

[Mamen]

Thanks for great support, but it still doesn't work. :(

[Emily]

See the PM I just sent you. :)