Could not initialize direct3D and error message

[samwize]

Hi,

i brought cultureshock a few days ago by downloading the demo and unlocking the full game, but when i go on launch game it comes up with an error message saying 'ithis program has caused an error in USER.EXE. or KERNL.EXE.' Then after doing this it says it could not initialise direct3D but i have installed directX and Nvidia. Please could you help me i've waited a decade to play this game.

p.s. i have windowsME not XP

[Emily]

WindowsME may be the problem. :( The game is only supported on XP.

[samwize]

so their is no way of getting the game on windowsME, because i have tried to install XP for my Pc many times but it hasnt worked!

[Emily]

It may run on ME, but it's not an operating system we've tested with the game.

What kind of video card do you have?

[samwize]

its a NVIDIA GeForce2 MX 100/200 software version 4.0

[Emily]

I have a GeForce2 card (on an XP machine) and have received the "Could not initialize 3D" error when I installed new drivers. Rolling back to older drivers helped me in that situation, so you could try that. But I still think the error in USER.EXE or KERNL.EXE is due to your operating system.

[samwize]

ok thanks alot this has really helped, ill keep u posted if i get it to work.

[mdugan]

I'm having the same problem -- "could not initialize direct3D."

I have Windows XP.

I have a GEForce Video card. Direct3D version 9c is running. dx whatever that is says it is working fine on versions 7, 8, and 9, and I see the spinning cube just fine.

I don't know how to "roll back to old drivers."

Help???

[Emily]

Do you know what type of Geforce video card it is? To find out: right-click on your desktop, go to Properties, go to the Settings tab, click Advanced, and then the video card should have its own tab that tells you what type of Geforce card it is.

Also, on the Settings tab, make sure your Color Quality is set for 32 bit, not 16 bit.

And also make sure the game is NOT in compatibility mode (right-click the game .exe, select Properties, and go to the Compatibility tab).

[mdugan]

Oh, excellent, changing color quality to 32 worked!

By the way - My video card is GEForce4 MX 440 with AGP8X. And, I'm probably doing something wrong, but when I go to the game .exe, and right-click it, and select Properties, there is no Compatibility tab. I have Windows XP Home - could it be that this tab is available only on Professional version?

Thank you so much for solving this!:p

[Emily]

I'm glad that fixed it!

I'm not sure why you wouldn't see the Compatibility tab. I have XP Home myself and it's there. Anyway, probably not something to worry about... if you ever do need to use compatibility mode, there are other ways to do it.

[mat79]

I'm now having the same error!
The game worked before (Ep. 1 worked fine too) but now I get the Direct3D error.

Running WinXP SP2, Geforce 6600GT, latest DirectX & drivers :(

Edit: nevermind, a reboot fixed it

[Glenwing]

Mine says 'could not initialize direct 3D. You may want to check that the latest version of DirectX is currently installed on your system. Also make sure that this program as compiled with header files that match the installed DirectX DLLs.'

-I installed DirectX 9 and 10.

-I have no idea what the last part means.

-I switched graphics quality to 32 bit

-Game is not in compatibility mode

-Video card: GEForce 2 MX 100/200

-Operating System: Windows XP Pro

Please offer some suggestions.

[Will]

Have you tried updating your graphics card driver? You should be able to get it here: http://www.nvidia.com/object/winxp_2k_93.71_2.html

[Seg]

Glenwing:

Your video card, the GeForce 2 MX (http://en.wikipedia.org/wiki/GeForce_2), is a DirectX 7 class of graphics card and doesn't meet the minimum requirements of DirectX 8 class or better. I'm afraid there isn't much we can do for you with that hardware configuration.

[Glenwing]

Ah. Well, thanks for the help.

[Sherm]

I'm getting the same error message. All the above stuff has been checked and I'm good for all of it. I have XP and an Intel Graphics Media Accelerator X3100. Any idea what the problem is?

[Will]

Did you try updating DirectX even if it looks like it is up to date? DX is extremely deceptive and it's always worth updating it again. Plus, so many programs modify it that it gets easily corrupted.

[Sherm]

I tried, but it just keeps saying that a newer or equivalent version of DirectX is already installed. I can't find it to uninstall so I can reinstall either.

[Emily]

My guess is that your Intel Graphics Media Accelerator X3100 will not run the game. In general, integrated graphics are not supported for our games (although the games will sometimes run with them).

Sorry. :(

[JesWH]

Hi,

I can't run Sam and Max ep. 202.

When I first tried to run the game, the program crashed. The error report told me that there was a problem with d3d8.dll. When I tried to launch the game again, I was told that Direct3D couldn't be initialized.

- All the games from Season 1 + ep. 201 run perfectly well on my computer!
- I use 32-bit colors and don't use the compatibility mode.
- I've tried to delete the prefs.prop file as well as reinstalling the game.
- I use Windows XP Professional on an IBM Thinkpad T43 with an ATI Mobility Radeon X300 graphics card (apparently same setup as this guy: http://www.telltalegames.com/forums/showthread.php?t=3844).
- I've updated DirectX and the drivers for my graphics card.
- I've tried to disable my antivirus software as well as other resident programs without any luck.

Do you have any idea why I only encounter this problem with ep. 202?

And do you have any further ideas/suggestions? Thanks!

[Sherm]

Thanks anyway guys.:(

[Will]

Hey Jes,
One thing you could try is rolling back to an older graphics card driver. I'm not sure I entirely trust the drivers on those things, based on what I have heard.

Another thing you could try, and I have no idea if this will work, but try moving d3d8.dll to another folder and then try updating DirectX again. Just in case the file is corrupted and isn't getting fixed by updating.

[JesWH]

Thanks, Will! I finally made the game work by uninstalling the display drivers and installing them again from scratch. Apparently, driver updating doesn't work.

[LordErok]

Where could I find the display drivers for vista? I have the same problem

[LordErok]

onlky my problem is wiith all the episodes

[LordErok]

WHen I try to launch Sam& MAx (any episode) It comes up with this error:Direct3d could not be initialized.
THen: unfortunately this error cannot be recovered. I am running Windows Vista and my graphics card is a intel 82945G express chipset family.

Please help! :(

[Will]

Hey Erok, that really depends on what type of video card you have. If you don't know which one you have, go to the start menus then go to "Run." In the Run window, type "dxdiag" (minus quotes) and hit enter. This should bring up a window with all of your various computer settings. If you go to the tab that says "Display," you should see a video card name in the Device box on the upper left. That's your video card.

[LordErok]

MY graphics card is an Intel 82945G EXpress Chipset Family

[fpostma]

MY graphics card is an Intel 82945G EXpress Chipset Family

Well that's easy then, on the intel website :)

Here they are: http://downloadcenter.intel.com/Product_Filter.aspx?ProductID=2102

You could try re-installing DirectX as well (esp. after a driver update/rollback), directX installer download here: http://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&DisplayLang=en

[LordErok]

Tried to reinstall Directx, just got a fatal system error and told me to dheck the error logs.

[Will]

Hmm, if that happens again, you might have larger issues. I would suggest being on the safe side and running some antivirus software.

[LordErok]

like norton?

[Will]

So long as it is up to date, that would work.

[LordErok]

cool,i'm using the one that came with my computer.

[LordErok]

Yes, it's up to date and it said there were no viruses and it still won't work

[LordErok]

should I try another scan or what should I do?

[LordErok]

maybe i could put direct3d manually where the game looks for it. does anyone know where it looks fo it?

[LordErok]

Wait, the above install error was a n internal system error, not a fatal one. Does that change anything?
Sorry about all of the posts, I'm just really worried. give me all the things i could try

[fpostma]

Wait, the above install error was a n internal system error, not a fatal one. Does that change anything?
Sorry about all of the posts, I'm just really worried. give me all the things i could try

Internal errors are usually bad, it's a way of saying 'something unexpected went wrong somewhere'. Internal errors usually ARE fatal btw :)

DirectX lives on top of your drivers (which live on top of your video hardware basically), so if directX fails to even install I would suspect the drivers. Re-installing those might help, link posted a couple of messages back.

[LordErok]

Internal errors are usually bad, it's a way of saying 'something unexpected went wrong somewhere'. Internal errors usually ARE fatal btw :)

DirectX lives on top of your drivers (which live on top of your video hardware basically), so if directX fails to even install I would suspect the drivers. Re-installing those might help, link posted a couple of messages back.
I reinstalled the drivers and no dice Now what?

[Will]

Unfortunately you may just be out of luck. The intel chipset is on the low end and it may just not support the game. Send an email into support and we can get you a refund.

[Emily]

Yep, the Intel video you have is on this list (http://www.intel.com/support/graphics/sb/cs-011910.htm?iid=graphics+845main&), and integrated video on this list usually won't work with our games. Sorry. :(

[LordErok]

good thing i can just use 3danalyze!
How could I get the game to launch directly, without the launcher?
If I could do that, I could run the game fine.
or maybe i could get new AGP chipsets?

[tabacco]

The launcher is part of the game engine, they can't be separated. It also means that getting rid of it wouldn't do you any good anyway, since D3D is being initialized for the game's renderer, not the launcher.

Your best courses of action at this point are a new video card if you can, or we can refund your game for you, as Will said.

[DeadlyPersona]

I purchased the CSI: Hard Evidence for my PC. I'm running Windows XP Pro. I'm getting the error message: could not initialize direct3d. I go to my Direct Diagnostic Tool and this is the information I have.

Operating System: Windows XP Professional
System Manufacturer: HP Pavilion
Processor: AMD Athlon(tm) XP 2800+, MMX, 3DNow, 2.1GHz
Direct X Version: DirectX 9.0c

I click the Test Direct3D button on the Display tab and I get the following error message:

Test failed at Step 8 (Creating 3d Device): HRESULT = 0080004005 (Generic Failure)

Can someone please assist me? I can't take the software back to the store and I can't find my receipt to request a refunt from UBISOFT.

[tabacco]

What video card do you have?

[DeadlyPersona]

Thanks for the quick response!

I just went to my Device Manager and looked under Display Adapters and I only found the following items:

All-In-Wonder 9600 Series

So, does that mean I don't have a Video Card on my computer? I know it came with one. How can I check to see if the PC is just not recognizing the Video Card?

[fpostma]

Thanks for the quick response!

I just went to my Device Manager and looked under Display Adapters and I only found the following items:

All-In-Wonder 9600 Series

So, does that mean I don't have a Video Card on my computer? I know it came with one. How can I check to see if the PC is just not recognizing the Video Card?

That IS videocard actually, a combined one with TV-out, look: http://ati.amd.com/products/radeon9600/aiw9600/index.html

Since it's an Ati/Amd card I'd be inclined to blame the catalyst drivers but I'm not sure such an old card is supported by the game at all? New drivers can be found here: http://game.amd.com/us-en/drivers_catalyst.aspx?p=xp/aiwradeonx-xp

[DeadlyPersona]

So, if I'm to understand correctly, I follow the link you provided and choose to dowload the Catalyst Software Suite?

I want to be sure beause I don't want to download anything that is not needed. I noticed another link that says ATI Multimedia Software, am I to download that as well?

[fpostma]

Yeah the 'Catalyst Software Suite' is enough for sure, I just can't be sure it will help you fix the problem. Don't know if your card is supported by the game at all, so you might want to wait a couple of hours and ask TT support about that.

If you're going to install new drivers, be sure to also run the dxsetup/directx install again. It is most likely included on the game disk. (order of tasks; install drivers, reboot, install directx)

[DeadlyPersona]

How do I contact TT Support? I'm really new to this website.

[fpostma]

How do I contact TT Support? I'm really new to this website.

This page covers all that: http://www.telltalegames.com/support/

[DeadlyPersona]

I followed the link you provided. Whenever I click on one of the bulleted links a space appears below it but there isn't anything there. It's blank. I'm sure I'm supposed to be seeing an answer or another link or something.:confused:

[Will]

I'm TT Support. We actually do read and post on this forum, but apparently those of us who regularly read it were all on vacation at the same time. Whoops! For future reference, anyone with a little ttg logo next to their name is a Telltale employee.

The Catalyst Software Suite is your most likely solution, but if that doesn't work, you can also try updating your Direct X (http://www.microsoft.com/downloads/details.aspx?FamilyId=2DA43D38-DB71-4C1B-BC6A-9B6652CD92A3&displaylang=en).

[DeadlyPersona]

THANK YOU FPOSTMA! THANK YOU WILL!

The Catalyst Software Suite worked great. I ran into an issue that stated "the file tsbyuv.dll is needed", I was able to locate it to finish the installation. And now I know to look for the logo to search for TT Tech Support guys.

Again a big THANKS to both of you!

[tabacco]

For the future, the best way to get support quickly is to email support@telltalegames.com -- that way the first available person will get to it, rather than PM'ing a specific person on the forums.

[DeadlyPersona]

Well, I was told that the first place to look for an answer was within the forums. I did email TT Support and I'm actually still awaiting a response.

[Will]

If you have been waiting for more than 24 hours (with the possible exception of during a holiday weekend), we have probably already sent a reply. It would be a good idea to check your spam filter to make sure our email didn't get blocked.

[Blazers6777]

i seem to be having the same problem with CSI: HE


I have the intel corporation 810 graphics controller hub,

but when i try to run the game it says that it "could not initialize Direct3D. Make sure you have current video Drivers and close other applications that might be running."

I ran the multiple test for Direct3d, the spinning box ect.. and they all passed.
i really dont know why its not working. If i could get some help it would be much appreciated

[Burhan123]

same problem -- "could not initialize direct3D."

I have Windows XP.

I have a GEForce Video card. Direct3D version 9c is running. dx whatever that is says it is working fine on versions 7, 8, and 9, and I see the spinning cube just fine.

I don't know how to "roll back to old drivers.

[fpostma]

"Geforce card" isn't very specific, what type/number is it? (e.g. 9900GT or such).

Nvidia/Gforce drivers rollback is simple, just install the older ones :) However on nvidia/gforce cards that's not always a solution. Did you (re)install directX after your latest driver upgrade/install?

[LordErok]

I got a new graphics card, a nVidia geforce 9800, with all up to date drivers, and I still get the same error message. Now what?

[fpostma]

Re-install directX ? (i.e. run dxsetup or the webbased installer)

[LordErok]

Re-install directX ? (i.e. run dxsetup or the webbased installer)

Done that, it reinstalled, but still no dice.

[DjNDB]

Done that, it reinstalled, but still no dice.

I took a look at it from the beginning. So basically you have exchanged your graphics card and still get the same error message.

Did you reinstall DirectX using the web installer or the full version (100MB)?
If you are not sure, download and install the full version from here (http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0cf368e5-5ce1-4032-a207-c693d210f616).

Meanwhile you could give us some information.
Please start dxdiag:
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.


Now you have two options to make it accessible to us. Pick the one that works best for you:

If you know how, you can zip the file and attach it to a message.

You can upload it to Rapidshare (http://www.rapidshare.com/) and copy the link to the file into a new message.

[LordErok]

I took a look at it from the beginning. So basically you have exchanged your graphics card and still get the same error message.

Did you reinstall DirectX using the web installer or the full version (100MB)?
If you are not sure, download and install the full version from here (http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0cf368e5-5ce1-4032-a207-c693d210f616).

Meanwhile you could give us some information.
Please start dxdiag:
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.


Now you have two options to make it accessible to us. Pick the one that works best for you:

If you know how, you can zip the file and attach it to a message.

You can upload it to Rapidshare (http://www.rapidshare.com/) and copy the link to the file into a new message.

Where should I extract the full version to?
http://rapidshare.com/files/271070882/DxDiag.txt.html
It can only be downloaded 10 times, but here it is.

[DjNDB]

Where should I extract the full version to?
http://rapidshare.com/files/271070882/DxDiag.txt.html
It can only be downloaded 10 times, but here it is.

Just install it by running the setup. If it asks for a location to unpack first, just confirm what it proposes. That doesn't matter much and you can delete the folder afterwards.

[LordErok]

Just install it by running the setup. If it asks for a location to unpack first, just confirm what it proposes. That doesn't matter much and you can delete the folder afterwards.

Well I reinstalled from the link, and it still doesnt work. Does the documentation tell you anything?

[DjNDB]

Well I reinstalled from the link, and it still doesnt work. Does the documentation tell you anything?

That's sad. Some drivers are a bit older. Here are some more things you could try.:

Disable/Uninstall Daemon Tools if installed
Make sure your onboard graphic chip is deactivated (Probably in the BIOS).
Install the latest Nvidia Drivers (http://www.nvidia.com/object/win7_winvista_32bit_190.62_whql.html)
Install the latest Audio Drivers (http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&Inst=Yes&ProductID=2063&DwnldID=13706&strOSs=164&OSFullName=Windows%20Vista%2032*&lang=eng)



If that doesn't help try starting the game after a clean boot like this.

Msconfig for Windows Vista:
To Boot Clean in Windows Vista

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Load Startup Items
4. Select the Services tab
5. Check Hide all Microsoft services
6. Click Disable all
7. Click on OK
8. Click Restart.
9. After reboot, run game to see if it works.

After performing the necessary steps, restore your system by doing the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click Ok
4. Click Yes, when asked to restart your computer

Based on Will's post (http://www.telltalegames.com/forums/showthread.php?p=156449#post156449)

[LordErok]

That's sad. Some drivers are a bit older. Here are some more things you could try.:

Disable/Uninstall Daemon Tools if installed
Make sure your onboard graphic chip is deactivated (Probably in the BIOS).
Install the latest Nvidia Drivers (http://www.nvidia.com/object/win7_winvista_32bit_190.62_whql.html)
Install the latest Audio Drivers (http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&Inst=Yes&ProductID=2063&DwnldID=13706&strOSs=164&OSFullName=Windows%20Vista%2032*&lang=eng)



If that doesn't help try starting the game after a clean boot like this.

Msconfig for Windows Vista:
To Boot Clean in Windows Vista

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Load Startup Items
4. Select the Services tab
5. Check Hide all Microsoft services
6. Click Disable all
7. Click on OK
8. Click Restart.
9. After reboot, run game to see if it works.

After performing the necessary steps, restore your system by doing the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click Ok
4. Click Yes, when asked to restart your computer

Based on Will's post (http://www.telltalegames.com/forums/showthread.php?p=156449#post156449)

I tried to disable my old graphics card using BIOs, and Windows Vista won't start. Can you help please? I'm afraid i may have to reinstall Vista.

[DjNDB]

I tried to disable my old graphics card using BIOs, and Windows Vista won't start. Can you help please? I'm afraid i may have to reinstall Vista.

That is unexpected.
Does it work again if you set it to its previous value?

What exactly did you do (name of the BIOS option and its setting) and what do you see when windows does not start? Any error message?

[tamago]

Hey i'm getting the same problem as well and its really annoying. i have a ATI Radeon HD 3800 series video card. Any suggestions. i've tried all the suggestions but nothing has worked so far

[DjNDB]

Hey i'm getting the same problem as well and its really annoying. i have a ATI Radeon HD 3800 series video card. Any suggestions. i've tried all the suggestions but nothing has worked so far

Hi there. Please list the things you already tried and give us the dxdiag info:

Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.


Now you have two options to make it accessible to us. Pick the one that works best for you:

If you know how, you can zip the file and attach it to a message.

You can upload it to Rapidshare (http://www.rapidshare.com/) and copy the link to the file into a new message.

[LordErok]

That is unexpected.
Does it work again if you set it to its previous value?

What exactly did you do (name of the BIOS option and its setting) and what do you see when windows does not start? Any error message?

I get a version of the BSOD
I get this message:
STOP c00021`A fatal system error
The initial session process or system process terminated with a status of 0x0000000(0xc0000001 0x001004b0)
The system has been shut down. Please help.

[DjNDB]

I get a version of the BSOD
I get this message:
STOP c00021`A fatal system error
The initial session process or system process terminated with a status of 0x0000000(0xc0000001 0x001004b0)
The system has been shut down. Please help.

I feel bad now having "caused this". Would you please answer my other questions about the setting you changed? And what happens if you set it to the previous value?

[LordErok]

I feel bad now having "caused this". Would you please answer my other questions about the setting you changed? And what happens if you set it to the previous value?

Don't feel bad,but it unfortunately doesn't work if set back to default and i don't remember what settings I changed, so its mostly my fault.

[DjNDB]

Don't feel bad,but it unfortunately doesn't work if set back to default and i don't remember what settings I changed, so its mostly my fault.

Oh, you changed multiple settings? It should have been just one for the graphics chip.

You can try going back into the BIOS and loading the default values. Can't be worse.
You might as well try pressing F8 during boot and starting Windows in safe mode. If you get there uninstall the graphics drivers.

[LordErok]

Don't worry, I just realized there is nothing on my computer I can't get back. I'll just reinstall Vista

[DjNDB]

Don't worry, I just realized there is nothing on my computer I can't get back. I'll just reinstall Vista

I am relieved.
Let's hope that the game works too then.

[LordErok]

I am relieved.
Let's hope that the game works too then.
I hope so too..

[DjNDB]

I hope so too..

I would like to see an update on that when you tried it :)

[LordErok]

I would like to see an update on that when you tried it :)

well right now i'm having trouble getting a modem driver

[DjNDB]

well right now i'm having trouble getting a modem driver

Those from gateway (http://support.gateway.com/s/PC/R/1009459/1009459nv.shtml) not good enough?

[LordErok]

Those from gateway (http://support.gateway.com/s/PC/R/1009459/1009459nv.shtml) not good enough?

Crap, now Xp won't install, it can't tell if my hard drive is there

[DjNDB]

Crap, now Xp won't install, it can't tell if my hard drive is there

No reason to panic.

Not vista this time?
Make sure that your hard drive is visible in the BIOS or POST.

If it is a S-ATA drive you will have to point XP to the S-ATA drivers of your mainboard.

[LordErok]

No reason to panic.

Not vista this time?
Make sure that your hard drive is visible in the BIOS or POST.

If it is a S-ATA drive you will have to point XP to the S-ATA drivers of your mainboard.

i just changed the hard drive from RAID to the other one, I-something, and it installed. Now i just need to know how to install SATA drivers and make my internet work.

Also, I can confirm Sam & Max now work!

[tamago]

Hi there. Please list the things you already tried and give us the dxdiag info:

Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.


Now you have two options to make it accessible to us. Pick the one that works best for you:

If you know how, you can zip the file and attach it to a message.

You can upload it to Rapidshare (http://www.rapidshare.com/) and copy the link to the file into a new message.


this is the file could you check it out

[DjNDB]

this is the file could you check it out

Please install the latest DirectX (http://www.microsoft.com/downloads/details.aspx?FamilyID=0cf368e5-5ce1-4032-a207-c693d210f616&DisplayLang=de). Looks like yours is quite old and that should fix the problem.

You might also want to install the latest Sound drivers (http://majorgeeks.com/Realtek_High_Definition_Audio_for_2KXP03_d4902.htm l).

[cwo.alex1]

error initailizing direct3D divice is not avalible what does this mean when i try to play a game on steam this happens

[Kilborndj]

Please help me! I purched ToMI at PAX 2010 booth and now I'm getting this!
******************************************
* Could not initialize Direct3D *
* Make sure you have current video drivers and *
* close any other applications that might be running. *
******************************************
...is the error I keep receiving when I am on my laptop and I try to start the Tales of Monkey Island. I have no other programs running at the time and in fact, I have rebooted several times and reloaded the updated drivers for my display card 2x now. I see that Direct3D is enabled on the card (at lease the acceleration is, so that should be okay.) I have not yet tried to install this on my desktop yet, only because I have not gotten home yet from PAX! System specs below. DXdiag results, up to "DISPLAY" since it seems I am having a display issue. This is not an integrated card. I upgraded this graphics card upon purchase of the system. I've done everything I can think of, and now I am just flat stuck!

--------------------------------------------------------------------------
System Information
--------------------------------------------------------------------------
Time of this report: 9/4/2010, 23:50:37
Machine name: CRUISER
Operating System: Windows 7 Professional 32-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Latitude D630
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A15
Processor: Intel(R) Core(TM)2 Duo CPU T7250 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 2048MB RAM
Available OS Memory: 2046MB RAM
Page File: 889MB used, 3202MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA Quadro NVS 135M
Manufacturer: NVIDIA
Chip type: Quadro NVS 135M
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_042B&SUBSYS_01F91028&REV_A1
Display Memory: 882 MB
Dedicated Memory: 115 MB
Shared Memory: 766 MB
Current Mode: 1280 x 800 (16 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3157
Native Mode: 1280 x 800(p) (59.978Hz)
Output Type: Internal
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver File Version: 8.17.0012.5896 (English)
Driver Version: 8.17.12.5896
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/9/2010 15:37:00, 9818728 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-476B-11CF-9064-F5211FC2C535}
Vendor ID: 0x10DE
Device ID: 0x042B
SubSys ID: 0x01F91028
Revision ID: 0x00A1
Driver Strong Name: oem23.inf:NVIDIA_SetA_Devices.NTx86.6.1:Section008 :8.17.12.5896ci\ven_10de&dev_042b&subsys_01f9102 8
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

[Kilborndj]

So, something that I also noticed.
Episodes 2-5 do not have the same Direct3D failure,
but all of them crash -- HARD!!!

Picture of the error is below.

[DjNDB]

Card name: NVIDIA Quadro NVS 135M
Current Mode: 1280 x 800 (16 bit) (60Hz)

Set your display color depth to 32 bit and it should work.

[Kilborndj]

Set your display color depth to 32 bit and it should work.

That worked, thank you so very much! I did not know that was set that way. I was at my wits end when i was trying to play the game. Thanks for putting my sanity back in track!

~Kilborn~

[Boomshadow]

Just downloaded the Adventure Bundle, and am getting the classic "The program can't start because d3dx9_41.dll is missing from your computer. Try reinstalling the program to fix this problem." error. I have a Shuttle SG31 running an Nvidia Geforce 8600 GTS accelerator card, and have DirectX 11 installed on Windows 7 64-bit. dxdiag reports both 32 and 64-bit versions of DirectX 11 are working fine.

Guys, it's 2010. Should we not be past this by now?

[DjNDB]

I have a Shuttle SG31 running an Nvidia Geforce 8600 GTS accelerator card, and have DirectX 11 installed on Windows 7 64-bit. dxdiag reports both 32 and 64-bit versions of DirectX 11 are working fine.

Did you run the DirectX Updater (http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3) lately?
The game is not asking for DirectX 11, but for a DirectX 9 component. Sadly Windows 7 doesn't ship with all previous DirectX versions up to date.

[Boomshadow]

Did you run the DirectX Updater (http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3) lately?
The game is not asking for DirectX 11, but for a DirectX 9 component. Sadly Windows 7 doesn't ship with all previous DirectX versions up to date.

Thanks for the tip, but oy. We. should. be. past. this. by. now.

The PC platform is decades old. Things should just WORK. :mad:

Again, thanks.

[Boomshadow]

Did you run the DirectX Updater (http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3) lately?
The game is not asking for DirectX 11, but for a DirectX 9 component. Sadly Windows 7 doesn't ship with all previous DirectX versions up to date.

I'm now downloading the games in the bundle. Thanks again, particularly for posting the link right to the updater!

So this is directed a little bit less at Telltale and a whole lot more at Microsoft (okay, so maybe they don't browse these forums, but still): Make DirectX work more smoothly, dagnabbit! It's not an <expletive deleted> standard if it never works the same way twice! Users shouldn't have to kludge here, download there, and install this, that, and the other to "try to make things work." THEY SHOULD JUST WORK already! People buy consoles for just that reason: as a rule, things JUST WORK.

[Seg]

So this is directed a little bit less at Telltale and a whole lot more at Microsoft (okay, so maybe they don't browse these forums, but still): Make DirectX work more smoothly, dagnabbit!

Perching to the choir. (http://segonmedia.com/2009/01/11/the-problem-of-directx/) (Note: That link is of my own personal meandering thoughts and do not reflect the views of Telltale.)

[TimeShift]

hey there

I was also getting this "Could not initialize Direct3D" error message whilst running Windows 7 Ultimate 64Bit with the most recent AMD drivers. After doing some more experimenting, ending all programs that might have caused errors and such I found out an attached USB-Monitor with its current DisplayLink-drivers caused this error.

The error occured with "The Penal Zone" for the first time - not with any of the episodes before. Guess there's something wrong with the graphic engine. Maybe it doesn't like multi-monitor-solutions.

This should be taken in regard though

[strong-Bad]

Hey, evre time i try to play Monkey island and Strong Bad i get a "Cant initialize Direct3D". pleas help

[DjNDB]

Hey, evre time i try to play Monkey island and Strong Bad i get a "Cant initialize Direct3D". pleas help

Make sure your display color depth is set to 32 bit, and that you have run the DirectX updater (http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3).

If that fails please post a dxdiag log.

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Then zip the file (http://www.howtozip.com/indexsubmenu.asp?submenu=windows_-_compressed_folder_1) and attach it to a reply in this Thread.

[strong-Bad]

Make sure your display color depth is set to 32 bit, and that you have run the DirectX updater (http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3).

If that fails please post a dxdiag log.

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Then zip the file (http://www.howtozip.com/indexsubmenu.asp?submenu=windows_-_compressed_folder_1) and attach it to a reply in this Thread.

hey i did this and it didn't work, but i tried it on my laptop and it DID work! Thanks!

[DjNDB]

hey i did this and it didn't work, but i tried it on my laptop and it DID work! Thanks!

That's great. If you need help with your other pc anyway, i could still check the dxdiag log.

[strong-Bad]

Make sure your display color depth is set to 32 bit, and that you have run the DirectX updater (http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3).

If that fails please post a dxdiag log.

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Then zip the file (http://www.howtozip.com/indexsubmenu.asp?submenu=windows_-_compressed_folder_1) and attach it to a reply in this Thread.

here u go

[DjNDB]

Oh well, that doesn't look promising:

Display Tab 1: Hardware-accelerated Direct3D 9 is not available because the display driver does not support it. You may be able to get a newer driver from the hardware manufacturer.

Card name: SiS 650_651_740
Driver Date/Size: 7/18/2002 14:18:56, 334848 bytes

Description: YAMAHA AC-XG WDM Audio
Date and Size: 7/19/2002 12:25:58, 202880 bytes

That's some pretty old hardware with old drivers.
It might start, if you update the drivers, but it would sure run horrible on that integrated graphics chip.
If you want to give it a try, here you'll find the latest, but still old, graphics drivers (http://www.sis.com/download/download_step2.php?id=155931&country=USA&Image791.x=59&Image791.y=7) and sound drivers (http://www.sis.com/download/download_step2.php?id=155808&country=USA&Image791.x=56&Image791.y=10).

Unless you want to upgrade or replace the system you're better off playing on the laptop.

[strong-Bad]

Make sure your display color depth is set to 32 bit, and that you have run the DirectX updater (http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3).

If that fails please post a dxdiag log.

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Then zip the file (http://www.howtozip.com/indexsubmenu.asp?submenu=windows_-_compressed_folder_1) and attach it to a reply in this Thread.

Oh well, that doesn't look promising:


That's some pretty old hardware with old drivers.
It might start, if you update the drivers, but it would sure run horrible on that integrated graphics chip.
If you want to give it a try, here you'll find the latest, but still old, graphics drivers (http://www.sis.com/download/download_step2.php?id=155931&country=USA&Image791.x=59&Image791.y=7) and sound drivers (http://www.sis.com/download/download_step2.php?id=155808&country=USA&Image791.x=56&Image791.y=10).

Unless you want to upgrade or replace the system you're better off playing on the laptop.

ok im lost on what to download and what to do when i do download it. plz help

[DjNDB]

You follow one of the links, then you have to agree to SIS Terms of Service. Once you've done that you'll see a Page where you can select what to download. Ignore that. Instead follow both links again, this time you should see the files to download. You'll have to input a captcha (Type the code shown) before you can start downloading.
Then you unzip the files, and install the drivers.

[strong-Bad]

You follow one of the links, then you have to agree to SIS Terms of Service. Once you've done that you'll see a Page where you can select what to download. Ignore that. Instead follow both links again, this time you should see the files to download. You'll have to input a captcha (Type the code shown) before you can start downloading.
Then you unzip the files, and install the drivers.

evre time i do this i get an error

[DjNDB]

evre time i do this i get an error

Please elaborate.

[strong-Bad]

Please elaborate.

oh my bad. i get an error when i run the files. the adio one sez " 53670397" then another one pops up and sez " Fail to install audio driver. setup will now exit"

[DjNDB]

oh my bad. i get an error when i run the files. the adio one sez " 53670397" then another one pops up and sez " Fail to install audio driver. setup will now exit"

It's probably a lost cause anyway with that legacy hardware. I would not waste too much time trying to get it to work on that PC, unless you know what to do.

One thing came to my mind though.
Did you actually extract the zip files before you started the drivers setup?
There are those "Zip folders" too in some Windows versions, which might cause problems with only the executable being extracted, not finding the other files. Just a wild guess though.

What about the graphics driver?

[strong-Bad]

It's probably a lost cause anyway with that legacy hardware. I would not waste too much time trying to get it to work on that PC, unless you know what to do.

One thing came to my mind though.
Did you actually extract the zip files before you started the drivers setup?
There are those "Zip folders" too in some Windows versions, which might cause problems with only the executable being extracted, not finding the other files. Just a wild guess though.

What about the graphics driver?

i did extract them.
and the same

[DrBiffMcFly]

My game has an error message that says:
"Could not initialize Direct3D. Make sure you have current video drivers and close any other applications that might be running. You will need a video card that supports Pixel Shader 1.4."

My video card supports PS 3.0, and I can't run the game properly.
Every time I start the game, there goes that error message of death.
RAAAAAAHHH!! :confused:

I DON'T KNOW WHAT TO DO!!!! CAN YOU HELP???

I really want to play the game and I'm also an avid fan of BTTF....
So please reply quickly!!!!! :D

[DjNDB]

My game has an error message that says:
"Could not initialize Direct3D. Make sure you have current video drivers and close any other applications that might be running. You will need a video card that supports Pixel Shader 1.4."

Is your display color depth set to 32-bit?
Do you have multiple displays activated?

Otherwise, please post a dxdiag log as described above.

[master minded]

i just bought anew game prototype 2 bt couldn't start it it's showing
error unable to intialize direct 3d how can start it ?
i have windows XP

i have intel(R) G33/G31 express chpest family
i have direct 11x version
please help me