S&M S1 not showing up in games list

[lersveen]

So, I just bought Sam & Max Season 1 and though I got a confirmation email and it shows up in my list of orders linked to the account, the games are not in my games list.

Right after checking out, I did get taken to a page with download links for all the episodes, but the serials were just weird symbols and when I looked in my list of games they weren't there.

Am I supposed to wait for the payment to get through or something? I think I remember other games popping up there instantly.

[Black_Hand]

same here

[namibo]

Same here, too...

[Wezxo]

and here

[DjNDB]

As a quick workaround until it is fixed you could try if activating the games with your TTG Account works. Here are the download links:
Sam & Max 101: Culture Shock (http://www.telltalegames.com/download/cultureshock)
Sam & Max 102: Situation: Comedy (http://www.telltalegames.com/download/situationcomedy)
Sam & Max 103: The Mole, the Mob, and the Meatball (http://www.telltalegames.com/download/meatball)
Sam & Max 104: Abe Lincoln Must Die! (http://www.telltalegames.com/download/lincolnmustdie)
Sam & Max 105: Reality 2.0 (http://www.telltalegames.com/download/reality2.0)
Sam & Max 106: Bright Side of the Moon (http://www.telltalegames.com/download/brightside)

[Phinor]

Not much help but same issue here. Might I add that in the e-mail I received the cd-key part is simply blank. During the order the cd-keys were, as mentioned in the first post, weird symbols/characters.

[Gilead]

I also have this exact problem after buying the season today. The only Sam & Max episode showing up in my Games list is Ice Station Santa, which I used a coupon to get back in December.

[Clord]

Same problem here too.

[Tomtomtomtom]

Same here!!

[lersveen]

As a quick workaround until it is fixed you could try if activating the games with your TTG Account works. Here are the download links:
Sam & Max 101: Culture Shock (http://www.telltalegames.com/download/cultureshock)
Sam & Max 102: Situation: Comedy (http://www.telltalegames.com/download/situationcomedy)
Sam & Max 103: The Mole, the Mob, and the Meatball (http://www.telltalegames.com/download/meatball)
Sam & Max 104: Abe Lincoln Must Die! (http://www.telltalegames.com/download/lincolnmustdie)
Sam & Max 105: Reality 2.0 (http://www.telltalegames.com/download/reality2.0)
Sam & Max 106: Bright Side of the Moon (http://www.telltalegames.com/download/brightside)

That's not helping for me, as I'm playing the games through Crossover for mac and it seems the only way to activate the games there is entering the serial numbers.

[drunkmonkee6]

I'm having the same problem. I just purchased it and downloaded the first 3 episodes and then accidentally closed the window before I finished downloading the rest. I tried to go back in to download it and it shows my invoice, but there's no link to download the games. Also the email invoice I received has a blank spot where the serial key is supposed to be. Help please!

[ZuluWarrior]

Oh dear, seems Max has gotten into the SamnMax store and has caused merry havok with the system!

I'm absolutely sure that TellTale will sort you all out quickly thought and you'll get your games. Just give them a chance to get there coffee, and in a few hours when its (am there they'll be along to fix you all up!

On a side note, if any of you are thinking about ordering the game disk too, can you let us know if this Samandmax2010 offer does include the disk once you get sorted? Its not clear if it does or not!!

[KingBroly]

Ditto here on this problem. When I got my confirmation email, it didn't give me a serial number, either.

[Hippoman]

Waiting answer from support team.

Same kind of problems like you guys are having: no serial number on email and no download links on "your purchases". Tho, S&M Season One has appeared on my account page!

[stupidanacrox]

same here :eek:

[Aferral]

Yup, having the same problem. Emailed support.

[elmuerte]

Got the same issue, the order does show up in the "Stuff you bought" list, but no games

[Metenamina]

Same here.

The purchase appears on my account, but the games don't show up, meaning something really screwed up there, but since the purchase has been done and it shows up on the account, it means it's just a minor screw up that will be fixed in due time.

Also, even by downloading a demo, logging in with my account says the game is not associated with mine. Looks like a database error to me.

Now I'll go grab a coffee and wait till it's sorted out.

[Kgummy]

I'm having the same problems.

[biggdog]

Having same issue as everyone else. Placed an order, shows an invoice, but no games, also no serial numbers on web page or the confirmation email.

[GinnyN]

Well, I think Telltale already knows we have an issue. Today the site has some little problems, so, I guess this is part of the Issue.

By the way, I asked my Season 1 purchase as a Gift. It doesn't appear either.

[bonnie]

Hi all,
We had a little issue with S&M serials. Please send me a support@telltalegames.com ticket and we'll clean it up so you can see your games, including the serials.

Thanks,
bonnie

ps- be sure to include the order number in your support ticket. It's a little faster that way.

[Kgummy]

Wait, is sending a ticket different than just sending an e-mail?

I always get confused with these support things.

[bonnie]

Hi Kgummy,
Don't worry about it, check your account again, you should now see your serial and games should be able to play. Yay!

I'm going down the list of forum peeps on this thread. Everyone effected should be receiving a pm from me when your serials have been activated.

Sorry for the trouble.

Cheers,
bonnie

[CheekyBoinc]

Hi!

Ive send you an Email, 3 hours ago, but no reply :(
Can you fix it please? :)

[Tomtomtomtom]

Hi bonnie, i sent an email this morning without the order number.( at Paris time), should i send another mail, with my order number?

[Pestilence]

Hi!

Ive send you an Email, 3 hours ago, but no reply :(
Can you fix it please? :)

Ye same here. I'm sure you'll fix this asap, but just for the sake of completeness ;)

[apicici]

same problem here, already sent the email

[jocee]

same problem here, no response to mail :(

[SirJay]

Hi Bonnie......It looks like my account and Order is messed up.

I origianlly registered early this morning to get the S&M 1 sale going on....and it never asked me for a handle for the forum. So I'm coming on under a different email. My order number is . Please help.

I did send an email.

[bonnie]

Ack! Sorry guys, I'm not getting your tickets. Most of you guys that wrote into this thread should be up and running. Still going through this list, looking up your account and assigning serials. Shouldn't be much longer, I promise.

Cheers,
bonnie

[Gratwick]

Hi Bonnie, can you sort me out too? I just sent an email to Telltale Support, but only just got round to checking the forums out for problems - seems I should have, of course, done this first...but good to know I'm not the only one!

Cheers from Scotland :-)

[Siimai]

Sent an email couple of hours ago, but still not working. Could you please fix my order too.

[khr1988]

I got my order and the serial number but it says it isn't valid.

Hope everything is going ok. Thanks for all the hard work the whole team does to produce such great games.

[Tomtomtomtom]

I got my order and the serial number but it says it isn't valid.

Hope everything is going ok. Thanks for all the hard work the whole team does to produce such great games.

Same. Thanks bonnie for the serials, but the launcher now says: SERVOR_ERROR_LICENSE_NOT_FOUND

[Kgummy]

Yeah, same here. Fix one problem and another just rears its ugly head, it seems. Thank you for the quick response, in any case. Now, if only I remembered where I put my old copy of the original Sam and Max game, I could replay that while I wait.

[myadidas1981]

I am in the same boat as everyone else. Still don't see download links in my account, nor do i see serial #s. Help?

[Hippoman]

Thanks for the serials and links :)

Now I have the same problem like these guys above: it says my serial# is not valid.

[SirJay]

Me too.......Misery loves Company :D

[bonnie]

Ok, sorry guys. We just got the support email issue fixed so all the emails that I was not getting were hung up but now they're here. Yay! I checked most of the serials that I just assigned and they appear, at least on my end, to be active and working. Can you all do a hard refresh or log in again for me and see if that works? I will look in this further to see if I accidentally missed anything.

If you don't hear from me on the forums or support replies by the end of the day, go ahead and pm me. I definitely receive those mails, no problem.

Appreciate your patience. It's just little ol' me in support right now so going as fast as my little fingers can type. ;)

Does anyone else feel like this Friday is really a Monday?

xoxxo,
bonnie

[Anise]

Just bought the first season with the 5 dollar extravaganza.

Alas, the SEVER_ERROR_LICENSE_NOT_FOUND error code emerges every time I try to unlock the game.

The games and serial numbers show up fine, though. Entering it manually brings up the same error.

[CheekyBoinc]

Ive just got the Email:

"Your Telltale support issue has been received [issue-26343]"

But no fix yet :/

[Pestilence]

Just bought the first season with the 5 dollar extravaganza.

Alas, the SEVER_ERROR_LICENSE_NOT_FOUND error code emerges every time I try to unlock the game.

The games and serial numbers show up fine, though. Entering it manually brings up the same error.

Jep same here. :(

[Shazyzang]

Not working for me either.

[bonnie]

Ok, think we found the problem. We have to smack SecruROM around a little and all should be well in a few moments. Sam & Max are on a big time out for mucking this up...

Sorry for the delays.

[bonnie]

Commence refresh, serials fixed!

xoxox,
bonnie

[soupcan58]

Just bought the first season with the 5 dollar extravaganza.

Alas, the SEVER_ERROR_LICENSE_NOT_FOUND error code emerges every time I try to unlock the game.

The games and serial numbers show up fine, though. Entering it manually brings up the same error.

Tha'd be me too. To a "T".

EDIT: Even after the refresh, my serial's not seeming to work

[F3R]

Hi bonnie, same here ... nothings happens with refresh, the issue number [issue-26413]

Thanks!!!

[Metenamina]

I'm afraid the serials aren't working for me too...

That's what happens when you guys make such a wonderful sale, haha!

Good luck with the repairs!

[Hippoman]

Unfortunately it still says that my serial is not valid :)

[Anise]

Yeah :\

still not working.

Still, I appreciate the effort and whatnot.

I'll patiently stand by until things are working again.

[SirJ]

Yeah My account is fine now......but I do the folowing:

Download the Game

Select Play now

Game says logging you in
and I see an error in the login tab:

Your logged in Great! But.,.. we don;t see this game in your account.

So I Then go to the Serial Number Unlock Tab
enter the serial and get unlock unsuccessful error code SERVER_LICENSE_NOT_FOUND.

[Viktormoros]

I just bought Sam and Max Season 1, and I am having the same problem with activation as everyone else. I sent a support email with my order number in it.

Thanks! :)

[SirEel]

Same as everyone else, I've posted a ticket, to no avail, so far >_<

I'd hate to be responsible for fixing this! don't work to hard, support team ;)

[dkmarino]

Finally got the links for download and I downloaded all 6 episodes but when trying to play game it says it is not a valid serial number. Hope that everything works out soon.

[AlmostApollo]

Same here. I can't unlock my games either. Ah well. For a deal like that, I'd wait a week to actually play.

[Formedras]

Um... hello.
I'm getting the same problem — SERVER_ERROR_LICENSE_NOT_FOUND.
"This serial number does not seem to be valid. Did you mistype it? Please check your serial number and try again." Despite doing a copy and paste on the serial number.

As did most of the other people having the same problem, I bought Season 1 as part of the $4.95 deal. I have serial numbers (they're the same for each of the five episodes, in case that's a problem). I've activated other games before, and this is the first problem with activation.

Unlike what everyone is saying, though, I've had an error in the billing. Telltale actually billed me absolutely nothing. ($4.95 - $25.00 discount.) I doubt that the two problems are related, but if they are, Telltale needs to know. If they aren't, Telltale deserves to know anyway. (In case someone is thinking "they just haven't billed you yet," it's about three hours since I ordered the season now, and my invoice says $0.00 as well.)

[GinnyN]

Try to unlock it loggin it with your account. That if you are not using a Windows Emulator, that it.

[bonnie]

Ok, in the next few minutes I would like Lersveen, Black_Hand, namibo, Wezxo, Phinor, Gilead, Clord, and Tomtomtomtom to check their account. Let me know if the new serials I give you work without the 'SERVER_ERROR_LICENSE_NOT_FOUND' error. I'm trying a little experiment and if it works, it will be the new fix for all of the rest of you. Cross your fingers!

[bonnie]

Forgot to mention to all that are receiving new serials, I'll need you to clear out all your login data from the game launcher/wrapper. To do that, hit ctrl shift + followed by ctrl shift -

Now try to log in again.

Let me know what happens.

[apicici]

I have the games now, but i've got the same problem as everyone else: SERVER_ERROR_LICENSE_NOT_FOUND. :(

[Tomtomtomtom]

I erased my login info as you said bonnie, but there is still the same error, with the new serials! No luck! Still, Thanks for helping us!

[crashboy765]

Same Here. I'm going insane cuz I need my Sam and Max otherwise I go crazy.

Now, Random Time

DANCE!!!
:guybrush:

[geoff.taylor]

Same here. Have serials but it won't accept them or any of the other registration methods.

[Stevebutabi]

No serial number for me also. The confirmation e-mail was blank where the serial number should have been and my "purchased games" page is not showing it either.

[fatass425]

Same here. no serials and games not showing up under "your games".

[bonnie]

Ok, this is turning into a bigger issue that is beyond me. I've grabbed a few of the ttg boys on other projects and they are working on it. We hope to have you playing the games soon.

Truly sorry for the serial issues/delay. Appreciate your patience and understanding. You guys have been great through this whole daymare.

Stay tuned for a fix...
bonnie

[Tomtomtomtom]

Hey don't forget to rest!

[khr1988]

Don't stress yourself out guys, take as long as you need

:)

[bonnie]

Tested and Fixed! Go ahead and try the serials now. Big Thanks to The Seg for figuring this out. He's my hero.

TTG Forum Peeps are the Greatest! Thanks again for all your patience.

Happy Gaming Everyone!

[Gilead]

Works fine for me now. Thanks Telltale. :)

[Metenamina]

It's working! Good job Telltale!

Now I'll do my part of the job and enjoy your marvellous games!

[Kgummy]

Out of pure curiosity, what was the problem, anyways?

[khr1988]

Works for me now too.

Thanks Bonnie, you're a real star!

And thank you Telltale for giving us such a great offer.

[Tomtomtomtom]

It works! Congratulations! I can have my sam&max fix!

[Hippoman]

Hey, it really worked! I'm happily on the action :D

Thanks Bonnie, and guys background, I appriciate your hard work on this issue.

Cheers!

[geoff.taylor]

Yes! Thank you!

[myadidas1981]

This has not fixed anything for me. In My games, it only says "Sam & Max Season 1" under Stuff I Bought, but there's still nothing under Your Games!, and I never even got serials. Wassupwiddat?

[F3R]

This has not fixed anything for me. In My games, it only says "Sam & Max Season 1" under Stuff I Bought, but there's still nothing under Your Games!, and I never even got serials. Wassupwiddat?

Same Here ... :(

[David E]

This has not fixed anything for me. In My games, it only says "Sam & Max Season 1" under Stuff I Bought, but there's still nothing under Your Games!, and I never even got serials. Wassupwiddat?

Same Here ... :(

Hi guys, take a look at your games list now; you should see 'em.

[stupidanacrox]

work fine for me thank you so much :D

[CheekyBoinc]

Thanks for fixing it :)
Will buy all games in your store :P

[Shazyzang]

Hi guys, take a look at your games list now; you should see 'em.

I can't see them...

[Pestilence]

Thanks for the hotfix, works like a charm now :)

[Qlqri]

Can't see my S&M S1 either :/

[Agemndon]

So, I just bought Sam & Max Season 1 and though I got a confirmation email and it shows up in my list of orders linked to the account, the games are not in my games list.

Right after checking out, I did get taken to a page with download links for all the episodes, but the serials were just weird symbols and when I looked in my list of games they weren't there.

Am I supposed to wait for the payment to get through or something? I think I remember other games popping up there instantly.

Same here. I will send a email too, just to be sure ;)

[undeadpool]

Yeah, I'm in the same boat for the moment--blank serial and no games :(

[SlimGedi]

I seem to have the same problem. Bought season 1 of Sam and Max, but I haven't received any download links or serial numbers.

Thanks a lot in advance for your help!

[F3R]

Ok now the seasson 1 appears into my games, but now i have another problem.

http://www.telltalegames.com/forums/attachment.php?attachmentid=1123&stc=1&d=1264871955

No matter if i use telltale Log In or Serial Number Unlock, i always get the same error.

I have no problems with my connection, is there any especific port i must open? (Im think not but ...) im conecting through a modem router, or is just a problem in TTG?

Ok thanks a lot for for the support!

PD Sorry about my English ... its rusty.
Greetings from Argentina!!

PD i also send a Manual Unlock Request to TTG Support.

[jolieo]

Just wanted to say a huge thank you for getting the serial numbers to work. :)

[DjNDB]

I have no problems with my connection, is there any especific port i must open? (Im think not but ...) im conecting through a modem router, or is just a problem in TTG?

Do you have the latest Internet Explorer installed (The launcher depends on it) and is it able to open http://www.telltalegames.com ?

[undeadpool]

Mine's all fixed up!! Thank you so much!

[F3R]

Do you have the latest Internet Explorer installed (The launcher depends on it) and is it able to open http://www.telltalegames.com ?

Yeap ... so strange ... i also send a request for Manual Unlock code, so i wait till TTG send me that code ...

Tanks anyway for your time bro ...

ajaj again (just in case) sorry about my english. :)

Saludos!!!!

[Ozfan]

I am having the same problem no links and no serial numbers.

Have had one response, thanks Bonnie, but it didn't fix the problem.

I have lodged back under the issue number but have not even had an automated response to confirm receipt of my continuing problem.

Would love to get playing but unfortunately not happening.

[urnamma]

I also have the here discussed problem with sam&max season1

[Agemndon]

Well, now it works!
Thank you!

[Digi7alS3lf]

I sent an email with my order number, but never got a response.
Are you still working on it? It's not like i´m gonna download it NOW. But i wanna have it fixed in case i really wanna play.

[Digi7alS3lf]

Just got an email from bonnie, and all the games appear in my account.

Keep up the good work guys!