17$ shipping for Europe is crazy [Archive]

viper1701

03/11/2010, 10:42 pm

Hi Telltale,

I'm an old customer who bought almost every single game since you started...

However I must say I'm very disappointed with the shipping cost for one freaking DVD sent to Europe (France in my case)

17$ for one DVD ? really ?

For comparison Amazon is charging 6$ for a dvd and very little more if you add one or two more.

I mean USPS is not even that good, it took weeks to receive Wallace & Gromit.

I'm sure there are less expensive shipping method, specially for telltale customers who receive this DVD as a "gift" and who probably don't mind waiting for a few weeks to receive their games (considering they can always download the digital version).

I hope you will be able to change this because this 17$ fee is really transforming the gift into a curse...

xChri5x

03/11/2010, 10:52 pm

It's coming up as $18 for Canada...

OzzieMonkey

03/11/2010, 11:06 pm

You know, you can get postage free if you spend more than 50 dollars at the telltale store (S&M Devil's Playhouse included).

xChri5x

03/11/2010, 11:30 pm

Yeah, if I add an extra $50 worth of stuff to my order....

harlequ1n

03/11/2010, 11:30 pm

You know, you can get postage free if you spend more than 50 dollars at the telltale store (S&M Devil's Playhouse included).

Will that free shipping also cover Europe then?

Laserschwert

03/12/2010, 12:09 am

Is that an error in the system? I have ordered from the Store so many times, and there was always a shipping option (to Germany) for less than $10.

OzzieMonkey

03/12/2010, 12:27 am

Is that an error in the system? I have ordered from the Store so many times, and there was always a shipping option (to Germany) for less than $10.

This is just for promotion of the Tales of Monkey Island DVD and Sam and Max:The Devil's Playhouse.

dementia13

03/12/2010, 05:06 am

I've always been under the impression that TellTale was on the gamer's side - near as I can tell, this increase in shipping is a scam - shall we say "incentive" - to get us to pony up for $50 worth of swag.

For the Sam & Max games I believe they had regular US Post ground shipping to Canada, and that came to something like $7. Forcing us to pay $18 for a "free" copy of something we've already purchased is not cool. I live in Canada and don't see why I should have to pay such an exorbant shipping price, especially when we got by perfectly well without it twice before.

Telltale, legitimately upset customers here, can we get a response please?

(Appologies for the re-post in other threads, but I really want to get my pre-purchased "free" copy of this game and don't want to pay twenty bucks for it. You can understand that, right?)

corruptbiggins

03/12/2010, 06:17 am

shipping prices have gone up yes, but not because of Telltale but because of the people they use for shipping (USPS I believe). They are well aware of the problem for international customers which is why they're trying stuff like this free shipping for orders of $50. They've even made it very easy to get to that total by just allowing you to get the TOMI Deluxe DVD package & pre-order the new season of Sam & Max - two things that most people on these forums want. Obviously not everyone wants them or can afford them but at least they are trying.

viper1701

03/12/2010, 11:58 am

Obviously not everyone wants them or can afford them but at least they are trying.

I'm sorry, but making shipping free if you spend 50$ is not trying anything except to make you buy more stuff

Since TellTale exist I bought
Bones
Sam'n Max (all 3 seasons)
Wallace & Gromit
Monkey Island
+ some merchandising stuffs.

So excuse me if I don't want to spend 50 more dollars to deserve an honest price on shipping.

Also you're saying it's not their fault, it's USPS'. Well they always can change can't they ?

I am actually quite used to online shopping, ordering a lot in the US and in ASIA and believe me, 17$ for a DVD is unique. Even private seller on eBay would not ask as much.

Falanca

03/12/2010, 12:14 pm

Also you're saying it's not their fault, it's USPS'. Well they always can change can't they ?

I wonder if it's that easy, changing their distributor at one spesific moment. Agreements are done and stuff.

And by the way, I've read about others' complaints a while ago and I've seen that Telltale staff theirselves DO KNOW about this "problem".

It's a very rude and an unfair attitude, trying to make Telltale look bad by even saying 'they can change their distributor so it's their fault!'. Heck, they don't even get any dime from the shipping money. And Telltale would really like having a easy solution to that problem. I believe it's not as easy as you think.

bonnie

03/12/2010, 12:32 pm

Yes, ttg is very aware of shipping charges. Falanca is correct, there are contracts with the current distributor. We're looking into many different options but that takes some time. And, moving from one distributor to the next takes a whole lot of money. Moving inventory around is painful and costly. One option to consider is having a European distributor but I can't say that's in the works yet but certainly being thought about. The bug is in the ear of decision makers over here.

USPS IS the shipper of choice with our current distributor. Unfortunately, we don't get a whole lot of say in what shipping prices are and we only push back the shipping costs back to customers, we do not profit in shipping costs. Our profits are in selling more games and gear.

To make a long story short, we here at ttg hear you loud and clear about shipping prices being too high. All I can say is we are working on it.

Cheers,
bonnie

Laserschwert

03/12/2010, 12:39 pm

THANK YOU! Finally a thorough statement.

Now I can go and buy stuff for more than 50 bucks :D

Macfly77

03/12/2010, 12:45 pm

USPS is the United States Postal Service and is the cheapest international shipping option (from the USA).
As my family lives in Belgium, I tried to see how much shipping would cost if I lived in San Rafael (like Telltale) and shipped a package to my brother in Brussels.
The cheapest UPS option (if the package is dropped off at a UPS shipping center and packed in a flat rate UPS envelope) comes to $69.34.
The cheapest FedEx option (if the package is dropped off at a FedEx shipping center and packed in a flat rate FedEx envelope) is $48.48 (oddly enough for their Priority service; their Economy service will set you back $69.66).
As for USPS, their flat-rate Priority envelope (or small box) is $13.45 if the package is taken to the post office ($12.78 if paid online), whereas using your own envelope would be $7.12 for 1/2 pound.
UPS and FedEx include a tracking number and the contents are insured (for free) for up to $100.
No insurance is included with USPS but it might be available for purchase at an additional cost (I'm not positive and can't find it on the USPS website (http://www.usps.com/); also, keep in mind that any insurance would let the customs know the value of the contents)
As for tracking a package shipped via USPS, registered mail will add $11.50 to your total.
None of these costs include handling.
Shipping did go up (I live in California and since I moved there in late 2002, stamps have gone up in price 3 times - and had apparently gone up shortly before I moved there) and there's not much that Telltale can do about it, except being their usual awesome selves and offer free shipping over a certain amount.
Sure some other companies may offer cheaper international shipping, but those companies do a lot more volume (saleswise) than Telltale and can afford to eat part of the shipping costs.
Plus, Telltale is so nice that they give you easy ways to reach $50 (Monkey Island swag, Sam & Max Season 3).
So, of course I wish shipping were cheaper but, I am sure, so does Telltale! ;)

Avistew

03/12/2010, 01:32 pm

This is not directed at telltale at all, but I feel like ranting.
I used to live in France. I ordered stuff from the US and it cost a lot to ship. I ordered stuff from Europe and it didn't cost much to ship.
I moved to Canada.
If I order stuff from the US it costs exactly the same to ship as it does to ship to France.
If I order stuff from Europe it costs much more to ship than it did when I lived in France.

I thought "okay, I'm moving to Canada, I won't need to spend much on shipping from the US". Think again. It didn't change anything. There are even times when it costs more for some reason.

It's annoying.
[/rant]

nachtritter

03/12/2010, 03:29 pm

viper1701

03/12/2010, 03:40 pm

To make a long story short, we here at ttg hear you loud and clear about shipping prices being too high. All I can say is we are working on it.

Bonnie, thanx for your answer.

I hope TellTale will be able to find a solution to satisfy his European (and apparently Canadian) customers.

In the the meantime I will continue to buy everything you produce like I always did.

Amitiés,

Romain

Adrianr

03/12/2010, 03:58 pm

I agree, I'm appalled at this new shipping rate. They want to charge me $18US to ship to Australia.. I've ordered both seasons of Sam & Max, Wallace & Gromit, Strong Bad and each time the postage was only a few $.

I order games from so many overseas sites and the most I have ever been charged is only $4.95 for postage where do they get off charging $18!

From what I understand it's because of USPS or w/e service they are using but thats just BS prices... I can send stuff to America, England, France with the weight of 300g for $4.15AU.. 1/5 of their asking price.. They cant say it costs 5 times more to go the other way. For $18 I would expect it to be flown into Australia and hand delivered to me by the postal company.

Macfly77

03/12/2010, 04:11 pm

A little under 300 g (300 g would be about 10.6 oz) from the USA to Australia via USPS (cheapest international shipping service in the USA). (http://ircalc.usps.gov/MailServices.aspx?country=10013&m=6&p=0&o=10)

Adrianr

03/12/2010, 04:24 pm

Yup 1st class mail $9 how can they justify $18... its absurd..

Hassat Hunter

03/12/2010, 05:15 pm

Tracking, insurrance, handling etc.
Stuff adds up. But then again; I too am going to profit from free shipping.

And accusing TTG uses this to make us "buy swag" is nonsense. What profit do they have from that if they have to pay the $18,- shipping costs then themselves? Well? They might as well just give it away free (and in a way, they do)...

Macfly77

03/13/2010, 12:13 am

Yup 1st class mail $9 how can they justify $18... its absurd..

The problem is that you are looking at first-class mail when the service you are paying for when you order from Telltale is Priority Mail, which is $13.45.
Never having received anything from Telltale in a country other than the USA, I can't be sure how it's packaged, but for International Priority, the postal service offers boxes and envelopes for free (thus reducing the handling fee, but games and other stuff still need to be packed and protected).
For first-class, there is no such thing as a free box from the postal service, which adds the price of a box or (padded) envelope to the handling fee.
So, of course $18 is a bit steep, but like I posted earlier, Telltale does not have the volume of sale of an Amazon.com or the benefit of a cheap mail carrier (or distributor, apparently).
One last thing.
Over the years, I've ordered a few DVD boxsets from a company called Family Box Office (located in Australia).
I have never ordered more than one at a time (I usually ordered them as they were released), shipping has always been around 25 AUD (which would be about 23 USD at today's exchange rate) excluding insurance (which cost me between $5 and $9.50) and it always took well over a week for me to get my package.

slohoho

03/13/2010, 01:16 am

I agree here. I too live in Belgium and was surprised of the shipping cost. I didn't download monkey island as I still prefer to have a dvd, so I didn't play it yet. The game cost me 34.95USD at time of ordering.

I dug up the shipping costs of the sam and max dvd:
Thank you for ordering from Telltale Games on September 2, 2007.
samandmax-s1 Sam & Max Sea 9.95USD

Shipping a dvd in 2010 now costs 16.75USD. That's a lot in those 2 years and a half. So with this extra charge, this games costs me actually 51.70USD, half of which is just shipping :o
Wish I had known that at time of ordering... :(
I'm also wondering what it would have cost to just buy the game from amazon.co.uk in a few months.

Hassat Hunter

03/13/2010, 07:10 am

Yeah. Same here (Holland).
10 euro for season 1 (2008)
11 euro for season 2 (still 2008)
16 euro for W&G and Animated series (1 month ago)
Haven't really checked for MI since I am going to go for free shipping anyway.

I'm also wondering what it would have cost to just buy the game from amazon.co.uk in a few months.
Yeah, that would just wield you the games, and not all the extra's our TTG disk provides. So in the end, I think it would be a worse deal, even if shipping costs less.

dementia13

03/13/2010, 11:01 am

Bonnie, thank you for the response.

I understand that shipping costs are not TellTale's responsibility, nor does TTG make money off of it. But I do think that it is TTG's responsibility to be informed about what the consequences of your "contract partners" is.

In other words, yes, it's a shame that the shipping is a rip off from USPS, but the fact that this is clearly a very poor choice is TTG's fault. It's easy to pass the blame onto the shipping company, but at the end of the day it's your valued customers who are getting screwed.

Again, thank you for the response. Hopefully you guys can get your shipping sorted out ASAP. Might I request that an email be sent out to international people so that we know when the shipping problem has been fixed?

In the meantime, I'm going to try to decide what I'll do about Sam & Max 3. Not being gouged on shipping for the discs is a serious factor in my decision.

Cheers.

Hassat Hunter

03/13/2010, 11:29 am

Considering another thread mentioned shipping types, I checked again, and yes, the 10/11 euro S&M shippings are with First-Class-Mail, while the 16 euro W&G was with Priority-Mail (and indeed arrived much sooner).
So there is already a large portion of the increase there, due to the changed shipping type, a faster, more expansive one (apparantly due to first-class-mail not allowing tracking I heard other members say).

razzberry

03/13/2010, 03:05 pm

I'm noticing some strange behaviour in the shipping costs.
Yesterday, the DVD alone cost $18 in shipping.
Today, it lists the DVD alone as $16.75 in shipping.
If I add any other digital purchase item to my cart along with the DVD, the shipping price drops to $15.75.

Seems odd that it changes since there is only one physical item shipping in either scenario.

theKryz

03/14/2010, 12:03 am

I'd like to add weight to the discussion since I think for us Europeans (Germany in my case) there's a lot of music in this.

I was trying to save shipping, so after having bought ToMI, Wallace&Gromit and Strong Bad I waited until all of the DVDs became available for shipping and thought that $10 shipping for all of them would be alright (better than paying $10 for each of them). So today I throw them all into my virtual shopping cart and am really confused! $33.05 for shipping??! Don't you put them all into one small package? That is crazy!!! I don't want to preorder the new Sam&Max Season (especially not if I have to pay extra crazy shipping for that one again) andy buy extra stuff for free shipping and I am really irritated!!

Please Telltale, do something about this.
I will not buy anything at Telltale until this issue is resolved!

Bruno83

03/14/2010, 12:30 am

They are well aware of the problem for international customers which is why they're trying stuff like this free shipping for orders of $50. They've even made it very easy to get to that total by just allowing you to get the TOMI Deluxe DVD package & pre-order the new season of Sam & Max

correct me if I'm wrong, but if I buy the deluxe edition I'll be charged 14,99$
the new sam and max season is 34,95$

that's 49,94$ in total. so there are 6 cents missing for free shipping.

would be OK, if they had something for 6 cents in store...

Steltek

03/14/2010, 12:48 am

Please add me to the list of complainers. No other store I know of forces me to use the expensive priority mail. Snail mail is fine for me and 16$ just for shipping a single DVD is simply too much.

Macfly77

03/14/2010, 01:40 am

correct me if I'm wrong, but if I buy the deluxe edition I'll be charged 14,99$
the new sam and max season is 34,95$

that's 49,94$ in total. so there are 6 cents missing for free shipping.

would be OK, if they had something for 6 cents in store...
You're wrong! ;)
Actually, the deluxe edition is $14.95, so you should be 10 cents short.
However, other forumers have reported that Telltale is awesome and grants you free shipping as of $49.90 (can't check it as I already ordered my special edition but feel free to try).

DjNDB

03/14/2010, 01:59 am

However, other forumers have reported that Telltale is awesome and grants you free shipping as of $49.90 (can't check it as I already ordered my special edition but feel free to try).

Confirmed:
http://img686.imageshack.us/img686/5491/youqualify.png

Bruno83

03/14/2010, 03:25 am

OK then.
sounds good.

Leak

03/14/2010, 03:29 am

I was trying to save shipping, so after having bought ToMI, Wallace&Gromit and Strong Bad I waited until all of the DVDs became available for shipping and thought that $10 shipping for all of them would be alright (better than paying $10 for each of them). So today I throw them all into my virtual shopping cart and am really confused! $33.05 for shipping??! Don't you put them all into one small package? That is crazy!!!
Considering that ALL USPS shipping methods cost depending on the weight (and just have a certain limit on the size and maximum weight of the shipped goods) what made you think shipping one versus three DVDs wouldn't make a difference?

Sorry, but that's quite normal - I take it you don't often order from overseas?

np: Danny Lohner ft. Telefon Tel Aviv - Where Is Everybody (Version) (Nine Inch Nails - Things Falling Apart)

theKryz

03/14/2010, 04:35 am

Yeah, actually, I don't -_-

Hassat Hunter

03/14/2010, 06:40 am

Still, $33.05 for 3 DVD's sound too much. I got somewhat the equivelant (Animated Series weight counts for 2, easily) and it's still just $16 combined with another DVD, not 33.

Shim

03/16/2010, 03:12 am

OK, I just took the Monkey Island Deluxe set out of my shopping cart after seeing the outrageous shipping charge!
No way, I'll pay this much for a DVD. I have ordered many, many things from the States (I'm in Germany) and never had to pay more than 6$ shipping charges for anything and here I have to pay roughly 3 times the amount!!

I'll skip this fine set :(

Very disappointed.

Sir Primalform Magnifico

03/16/2010, 04:58 am

I'm pretty disappointed too. I don't even care about priority mail, can't you give the option for first class?

NunoCardoso

03/16/2010, 10:30 am

Chalk another one for snail mail, and really annoyed by the shipping rates.
I've bought the season, played on a choppy PC, but now I was eager to play it on my Mac (I downloaded the Mac files, but I want the DVD), but for 18 USD, I rather buy a Wii game in a UK store with free shipping!

Hope TTG realizes that people are waiting for the result of your contacts, so see if you extend the free shipping offer deadline, as I'm still waiting to see if you can get a snail mail rate.

GinnyN

03/16/2010, 11:24 am

I do believe the actual problem is, there was a cheaper option before, but was way too unrealiable. I mean, for example, out of 3 orders, the postal office lost one of them. At the same time, here appear all the time Damaged Goods and more lost packages. Telltale always replace the damaged goods and send new ones out of trust us, but, apparently they were losing too much money in replacing damaged or lost items, and when it wasn't their fault.

I read somewhere they are searching for a new solution for the shipping, but they disable the cheaper one because is was unbeareble.

I THINK is that.

dementia13

03/16/2010, 03:17 pm

^ If this is true then I can see how this is a sticky situation from TellTale's perspective.

I recall when they shipped me Sam & Max S1 and S2, it was in a regular manilla bubble envelope and looked like it had been sent by a secretary in an office. No problems there. But I can see how it would suck if people keep bugging them for replacements.

If this is the case, what's wrong with offering the option of regular ground shipping. I'd rather take my chances and pay $7 (it's always been fine thus far), then pay $18 and risk getting hit by customs (which is another very costly and annoying factor - not TTG's fault, but on my end the prospect of paying up to $40 for a "free" DVD of a game I already bought is ridiculous).

guitarsareboring

03/16/2010, 03:50 pm

I do believe the actual problem is, there was a cheaper option before, but was way too unrealiable. I mean, for example, out of 3 orders, the postal office lost one of them.

This is true, my partner bought me the Sam & Max animated series for my birthday last year and it had to be resent because the first one was lost.

tony_linux

04/11/2010, 06:53 am

Irishmile

04/11/2010, 06:57 am

I got $11 in the US...

der_ketzer

04/11/2010, 07:01 am

I'm also very disappointed and feel a bit scammed about the "free DVD". I think TTG should either cover a part of the shipping costs or clearly state what "free DVD" really means before you have bought the whole season.

-Tony

it alwasy says that you pay the shipping cost. It is up to you to inform yourself how much the shipping is since it is different for every country.
And nobody forces you to order now. I am sure the next "free shipping if you buy a downloadable game"-Deal will come. Then it will be 8,90$ Shipping (cost of the game) or you can save up so you can get 2 DVDs at once.

tony_linux

04/11/2010, 12:25 pm

der_ketzler: Sure it's up to me to inform myself. However, I believe that I'm not terribly wrong saying that in this case the shipping costs should have been informed before the purchase.

Thanks for the ordering tips.

-Tony

slohoho

04/17/2010, 08:33 am

To heat things up, it's now over a month I placed the 'OK for the 17$ shipping costs' and I haven't received any DVD but someone did already take my money for the shipping costs (also a month ago). I also kind of thought that money would only get deducted at time of shipping. Guess it's indeed all up to me to inform myself :/

Hassat Hunter

04/17/2010, 08:46 am

The DVD's are not done yet, so it's no surprise they aren't shipped yet...

Eendje-X

04/19/2010, 02:42 am

Hm, weird... I placed an order for ~ $110, but I was still charged $35 for shipping... did I miss something?

I'm from Belgium (EU).

Macfly77

04/19/2010, 07:20 am

Hm, weird... I placed an order for ~ $110, but I was still charged $35 for shipping... did I miss something?

I'm from Belgium (EU).
Free shipping (for orders over $50) ended a few weeks ago.

Sir Primalform Magnifico

04/19/2010, 08:38 am

RogerXY

04/20/2010, 03:11 am

Well, until the ridiculously expensive shipping cost-problem is solved there will be no orders made by me from the TTG Store, I just simply can't afford to spend the same amount (or more) on shipping as on the actual items :(

air

04/20/2010, 06:15 am

The shipping costs is the only thing that stopped me from ordering the "free" dvd. I would be ready to pay as much as 10$ for shipping, but everything above that is just too much. I order a lot from stores in the US, Canada or Australia and never had to pay more than that, mostly its around 5-6$.

To the comments, saying that it's not Telltale's fault. I disagree with that. They made the contracts with the shipping company and should be able to see that costs that high for a single item are just not really explainable to customers.

The free shipping when ordering for 50$ isn't much of an option either, if you do not want that much stuff (or in my case rather buy a Sam&Max Wii release on disc).

youmaycallmemurray

04/22/2010, 07:15 am

hmm yeah this sucks.. i was expecting about 10$ but now I'm not so sure I'm gonna get that dvd.

Falanca

04/22/2010, 08:54 am

Turkey.

Shipping: $32.80

I refuse.

backslash

05/07/2010, 04:47 am

I agree, I'm appalled at this new shipping rate. They want to charge me $18US to ship to Australia.. I've ordered both seasons of Sam & Max, Wallace & Gromit, Strong Bad and each time the postage was only a few $
I've got the same problem & I live in Australia too, I want my special pre-order fancy cover Monkey Island but I don't want to pay $20 for shipping :( Even when considering the extras it doesn't seem worth it & makes me consider sticking with my digital copies instead. I know it sounds like I'm being cheap but I'd rather choose a slower shipping method to save $10

Might buy a plane ticket & swing by Telltale Studios so I can grab my copy personally, thus saving $20! (after spending $2000) :p

Didero

05/07/2010, 04:59 am

You could wait until the next 'Free Shipping' deal. That's what I did with my DVDs for the Sam & Max, Strong Bad and Wallace & Gromit seasons.
That'll probably be around the time the Sam & Max Season 3 DVD will be available for preorder though, so it'll be a long wait.

backslash

05/07/2010, 05:20 am

The current 50% off sale if you buy Puzzle Agent & bundle it with other stuff is pretty cool. I tried ordering it with Wallace & Gromit DVD (I don't own any episodes yet) & the p&h costs goes down to US$15.90 yet Monkey Island DVD is still in the cart as well? *scratches head* I have no idea how that makes any sense but I might go with that

slohoho

05/25/2010, 12:44 pm

Pretty outrageous Telltale is spamming me with 'order sam & max now' when it's almost over a year that I ordered Tales of Monkey Island and still haven't played that game.

Macfly77

05/25/2010, 01:12 pm

Pretty outrageous Telltale is spamming me with 'order sam & max now' when it's almost over a year that I ordered Tales of Monkey Island and still haven't played that game.

Not even the downloadable version (the first episode has been available for over 10 months, the others, pretty much every month after that)?

lagoon_rich

05/25/2010, 03:16 pm

Agree that the shipping costs are high.

UK people (and others?) should also be aware that they may get an additional customs charge on a larger package. I made an order, making use of a few offers, and getting my "free" W&G DVD in one go. I got charged ~$15 customs charge and had to pick it up from the post office. I had no idea that I would have to pay this!

Not so good! I won't be buying any more physical products from Telltale until this is sorted. (I would also like a refund of my $15...).

DjNDB

05/26/2010, 04:27 am

I got charged ~$15 customs charge and had to pick it up from the post office. I had no idea that I would have to pay this!

Not so good! I won't be buying any more physical products from Telltale until this is sorted. (I would also like a refund of my $15...).

Before you make international orders it is your responsibility to inform yourself about the national laws.
In your case you could have gotten the information from the HMRC (http://www.hmrc.gov.uk/customs/post/buying.htm#3) before ordering. There is a List on Wikipedia (http://en.wikipedia.org/wiki/Customs#Customs_services_by_country) with names of the responsible customs services for other countries, as a first starting point.

The internet has made it easy to make transactions that are more complicated than just buying in a local store. Therefore it is necessary to be aware of possible legal issues of any kind.

You can check if the HMRC claimed the 15$ wrongfully to get them back from them, but i think it's rather that you just didn't know.

It is also not a Telltale issue, but rather something you always have to keep in mind when ordering from a different country, especially when it's non-EU.
I usually try to precalculate the customs and VAT before i decide to make a physical order from abroad.
Luckily Germany is relatively generous and we only have to pay customs duty (http://www.zoll.de/c0_reise_und_post/b0_postverkehr/a5_beispiele_zollsaetze/index.html) for goods above 150€ and 19% or 7% VAT above 22€

slohoho

05/26/2010, 10:09 am

Not even the downloadable version (the first episode has been available for over 10 months, the others, pretty much every month after that)?

No, I wanted a disc, I payed for a disc, but I don't have a disc. Why would I download a game which is coming on a disc to me? Maybe if I had known when I ordered the game that I had to pay almost the same amount for the shipping, I wouldn't have gotten the disc... arr those scurvy sea dogs.

lagoon_rich

05/29/2010, 11:42 am

DjNDB,

Thanks for the info.

IronCladChicken

05/31/2010, 03:14 pm

I don't think the 'free P&P for order $50 or over' offer is available outside the US - I recently ordered $54 worth of stuff & I was still charged the 16.99+ if I added game DVD's into the order.

Macfly77

05/31/2010, 03:18 pm

I don't think the 'free P&P for order $50 or over' offer is available outside the US - I recently ordered $54 worth of stuff & I was still charged the 16.99+ if I added game DVD's into the order.

Free shipping for orders over $50- (excluding prints) was available outside the US but ended a while back (on March 28, I believe).

The Highway

06/01/2010, 03:44 am

I don't think the 'free P&P for order $50 or over' offer is available outside the US - I recently ordered $54 worth of stuff & I was still charged the 16.99+ if I added game DVD's into the order.

Not anymore, only for a limited time. But it is outside the US. Anyway, i wish I only had to pay $17 for shipping. Even the W&G dvd costs me more than that, in shipping

IronCladChicken

06/03/2010, 02:10 am

It's kinda odd - When I added the first DVD it charged me $16.50.
With the second DVD, the price went up to $16.99
Then when I added the third DVD it went up to around $32 :)

(Although currently, its not letting me buy 'just' the DVD's - whenever I go to the purchase page (for whatever game) it charges me for the games as well, even though I already own them :) )

NeatNit

06/03/2010, 11:29 am

Toast_Burner

06/03/2010, 12:13 pm

IronCladChicken

06/03/2010, 01:14 pm

BEFORE you add the DVDs to the cart, enter the order number in the DVD's page where it tells you to.

Sorry NeatNit Man, I'm not quite sure where the DVD page is?

Thing is, before I made my last order, I could go to the games 'shop' page (the page where you can select the episode/series to add to your cart) and the price for the season & DVD was always displayed as $0.00... After I made the order it always displays the seasons full price (even after adding to the shopping cart).

IronCladChicken

06/03/2010, 01:31 pm

You only need to pay for customs if the order is over £120

Import VAT for the UK is £18 or above...

'Import VAT is charged at the same rate that applies to similar goods sold in the UK and applies to commercial goods over £18 (http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?_nfpb=true&_pageLabel=pageVAT_ShowContent&propertyType=document&id=HMCE_CL_000014)'

Toast_Burner

06/03/2010, 02:52 pm

Import VAT for the UK is £18 or above...

'Import VAT is charged at the same rate that applies to similar goods sold in the UK and applies to commercial goods over £18 (http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?_nfpb=true&_pageLabel=pageVAT_ShowContent&propertyType=document&id=HMCE_CL_000014)'
Import VAT is different to Customs.
Now that I think about it, it probably was the VAT because i forgot to exchange the curencies in my previous calculations
If he paid £58 (including shipping) then the VAT (17.5%) would be £10 ($15)

Elvenmonk

06/03/2010, 11:21 pm

No, I wanted a disc, I payed for a disc, but I don't have a disc. Why would I download a game which is coming on a disc to me? Maybe if I had known when I ordered the game that I had to pay almost the same amount for the shipping, I wouldn't have gotten the disc... arr those scurvy sea dogs.

You can still download the games via your game tab while waiting.

Toast_Burner

06/04/2010, 01:59 am

Sorry NeatNit Man, I'm not quite sure where the DVD page is?

Thing is, before I made my last order, I could go to the games 'shop' page (the page where you can select the episode/series to add to your cart) and the price for the season & DVD was always displayed as $0.00... After I made the order it always displays the seasons full price (even after adding to the shopping cart).

Go on to the store page, then click on "Games" on the box on the left, Then you will have a full list of every game they sell (or just follow this link (http://www.telltalegames.com/store/games)) and just look for the DVD version of what you want.
On the DVD versions page bellow the price is a box to enter your order number in.

Elvenmonk

06/04/2010, 05:16 am

For me for the ToTMI DVD bundles don't have an enter your order number here part.

Toast_Burner

06/04/2010, 05:34 am

For me for the ToTMI DVD bundles don't have an enter your order number here part.

ToMI doesnt seem to have it. Telltale should get that fixed.

Elvenmonk

06/05/2010, 04:27 am

Can you get a discount for the Delux edition?

NeatNit

06/05/2010, 05:52 am

It seems ToMI detects automatically.

The Deluxe edition should cost $50 (I think). If it costs $15, that means you already have the discount.

Elvenmonk

06/05/2010, 10:37 am

If I add either of them I still get charged their full prices.

Thello

06/08/2010, 10:18 pm

Still waiting for reasonable shipping prices to Canada. I only preordered Tales of Monkey Island digitally because I thought I could get a physical copy for the cost of shipping a DVD (which should not exceed $6; $16 is outrageous). If it's the case that reasonable shipping options are going to remain unavailable, I can't justify buying any more Telltale Games.

NeatNit

06/09/2010, 12:54 am

For the last time, telltale are not in charge of setting the price!!
If it bothers you that much, wait until there's a free shipping deal and order it then.

IronCladChicken

06/09/2010, 12:06 pm

Go on to the store page, then click on "Games" on the box on the left, Then you will have a full list of every game they sell (or just follow this link (http://www.telltalegames.com/store/games)) and just look for the DVD version of what you want.
On the DVD versions page bellow the price is a box to enter your order number in.

Thanks for helping man! - Though unfortunatly, it's still showing the full price for the DVD's (I am logged in too - honest!) :)

Thello

06/14/2010, 01:29 am

For the last time, telltale are not in charge of setting the price!!
If it bothers you that much, wait until there's a free shipping deal and order it then.
This does not mean they are incapable of seeking an alternative. And thus far, the free shipping deals require the purchase of something else, which entirely defeats the purpose of receiving the DVD for "JUST THE SHIPPING COST!" in the first place.

NeatNit

06/14/2010, 09:36 am

Well, you're kind of right, but it's either get $50 worth of other stuff and nothing else, or pay $17(-ish) and get nothing else.
So, if we round $17 up to $20, you can either pay $30 more and get $50 worth of stuff (and a DVD of course!), or save $30 and pay just for shipping.
If you're a big fan, then the $50 solution might be good, however at some point you're gonne run out of stuff to buy.

I still don't think Telltale has that much to do with it. Keep in mind, it's a relatively small company and they're just trying to earn their money. If they offer too many awesome deals, they could lose a lot of money. And with shipping, much worse.

Master of U

06/14/2010, 11:52 am

I'm feeling dumb but I just can't figure out how this $50 free shipment works. To make sure I'm not buying any items that do not qualify for the discount I chose 3xT-shirt (about $53 total) and it still asks me to pay $30 for shipment to Poland. Do some country restrictions apply or is it something else?

DjNDB

06/14/2010, 11:57 am

Master of U

06/14/2010, 12:29 pm

Ah, all right, thanks, just thought it's still valid seeing as everyone seemed to talk about it in present tense.

NeatNit

06/15/2010, 09:37 am

Sorry for being unclear, it is only valid about every time they make a DVD or a new and important piece of merchendise. I can almost guarantee that it will be available again when the Season 3 DVD can be purchased.

Optimaximal

07/08/2010, 11:09 am

I'm sorry, but I can't buy the 'Telltale are a small company' anymore... They're one of the largest developerss of episodic gaming out there with several huge licenses under their belt and, I'd suspect, a significant turnover to show for it at the end of the tax year, else they wouldn't still be alive and well in this dire economic climate.

There's no justifiable reason that they 'cannot investigate alternative shipping arrangements' or 'negotiate contracts'. I work for a small UK e-tailer and we're constantly pushing our existing contract holders to offer discounts by threatening to move to other highly competitive providers.

Hell, offer land/sea shipping for people on the provision that they can't complain if it gets lost or damaged. Just don't ask me for $16 for something others can do for a fraction of the price.