The Great "I did not receive a response to my ticket" Thread

[nikasaur]

So you didn't hear back from us? That's kinda weird. Sometimes responses fall through the cracks or get snagged by Spam filters, so we'll make sure you get the support you need.

Post here with your ticket number and we'll take a look at it ASAP.

Didn't get an automatic response? Tell us here and we'll search your username for ticket history.

[der_ketzer]

I sent two followup-requests for my issue to Telltales support by responding to the email from bonnie but never got any responses (no response from bonnie, no automated response; I thought it's because there was already an issue-number in the bottom of the email)

It's about [issue-28372]. I recieved a code for my Strong Bad Season Upgrade + DVD but the code does not work. It does not reduce the price nor does it produce any error message stating that the code is not valid.
I am not going to post the code here but will send it via PM to a mod by request of course.

[David E]

Hey der_ketzer, sorry you didn't get a response to your follow-ups. I did a little bit of digging, and it looks like you probably don't need a special code for Strong Bad at all. One of your episodes was flagged incorrectly in our system (preventing you from upgrading correctly), but I fixed the issue.

Check out this page again: http://www.telltalegames.com/store/sbcg4ap-disc, and the price should reflect that you qualify for the free disc.

[der_ketzer]

thanks a lot. I just ordered.

[rubberchickenwithapulley]

So, still not knowing what´s stalling my order.

Please lemme know so I can get the thing out of my shoppingchart and into my Danish mailbox before deploying.

Regards
Rubberchicken

[David E]

Hey Rubberchicken,

Your ticket was answered; I'll PM you the response in just a sec.

[Winifred]

Hiya gang, I sent in a support request on March 26. Here's the gist of it again:

I have a coupon code from pre-ordering Monkey
Island. (I think I have another one floating around from one of my
other S&M season orders too...) Anyway, that coupon code was good for
either one free episode, or to quote the email from y'all: "We're
writing because it looks like you received a coupon code for a free
episode during the pre-order special for Tales of Monkey Island, but
you haven't used it yet! Well, we're sweetening this offer by giving
you the option to get any full season for just $19.95, too! That's $15
off the normal season price!"

I was about to order the new season of S&M, but the above code doesn't
seem to work. Is the new season not eligible for this coupon? I
haven't been able to use the code because I think I've already
purchased every other game you've made that I wanted...so the free
game codes seem to go to waste. :)

When you get a chance, can you tell me if this code can be
re-activated somehow, or if the new S&M pre-order isn't eligible?

Thanks for your help!

[Hassat Hunter]

No need for support to answer that, we can as well.
And yeah, it's only valid for seasons older than ToMI, so not S&M3.

[Winifred]

No need for support to answer that, we can as well.
And yeah, it's only valid for seasons older than ToMI, so not S&M3.

Bummer. I already own all the older content. :)

[tcnuk]

I sent an email back in February that I'd forgotten all about, but I haven't had a reply and it doesn't seem to have been acted on. It's "issue-26680". :) Reply by email if possible, please.

[tcnuk]

I've still not heard anything. :-(

[Derrick]

I am still trying to Support to reply to me. It has been a week and 3 e-mails, with no help/response, except for nikasaur giving me the private forum access.

I will post my email here and hope TTG finally does something.

---

I finally received the order confirmation.

Unfortunately there was no info on how to access the secret forum, which is OK because nikasaur gave me access already.

But there is also no code for the free game.

Also now on my game page, S&M S3 shows up at the bottom in the invoice section, but the 5 episodes are no longer anywhere to be found on the page. There were there Thursday, April 15, as I used that link to download the game.

Help.
Thanks,
Derrick

[bonnie]

Hi Derrick,
I checked your ticket status and there was a couple replies that may have been eaten by a hungry spam/junk folder. Please check your pm's.

Cheers,
bonnie

[Derrick]

I do not have a spam filter.

We are getting close now. 2 of the 3 issues have been resolved.

1.) private forum access. (FIXED)

2.) free game code (FIXED)

BUT, this has still not been addressed:

3.) Sam and Max Season 3 episodes do not show up in "Your Games." (NOT FIXED)

They were there up to Thursday April 15. I downloaded episode 1 from the link there. From Friday to today, the episodes are no longer there.

HELP
Thanks

[bonnie]

I do not have a spam filter.

We are getting close now. 2 of the 3 issues have been resolved.

1.) private forum access. (FIXED)

2.) free game code (FIXED)

BUT, this has still not been addressed:

3.) Sam and Max Season 3 episodes do not show up in "Your Games." (NOT FIXED)

They were there up to Thursday April 15. I downloaded episode 1 from the link there. From Friday to today, the episodes are no longer there.

HELP
Thanks

Ok, that's weird. The transaction went through but a serial was not assigned at purchase. I have assigned one to you and you can now view the game in your account. Try again and confirm back.

Cheers,
bonnie

[Derrick]

3 for 3.

Sam & Max 3 has been returned to my games.

Thanks

[calamar]

I sent a support issue on April, 14th and I haven't received any answer yet.

It was about my last order on Telltale Games Shop. It's been a month since I made the order and I haven't received any info about the status since payment was charged in my bank account on March, 17th.

Thanks!

[asgeirm]

Hello there, its about "issue-29881". I haven't had any response from it. Basicly I was wondering if I could add the new Max Imp T-Shirt to my shipment (and pay for it) without having to pay for the shipping again. OR if that is not possible I would rather have the new type insted of the Max & Crossbones T-Shirt I had ordered and paid for.

[David E]

I sent a support issue on April, 14th and I haven't received any answer yet.

It was about my last order on Telltale Games Shop. It's been a month since I made the order and I haven't received any info about the status since payment was charged in my bank account on March, 17th.

Thanks!

Hi calamar,

We responded, but it looks like you didn't get the email. Sorry you didn't get it! I'll send you a PM with the email contents.

Hello there, its about "issue-29881". I haven't had any response from it. Basicly I was wondering if I could add the new Max Imp T-Shirt to my shipment (and pay for it) without having to pay for the shipping again. OR if that is not possible I would rather have the new type insted of the Max & Crossbones T-Shirt I had ordered and paid for.

Hey asgerim,

Adding items + charges to existing orders and combining shipments are not things our system supports. Sorry :(

Hi, I sent an email requesting to get a manual unlock code a couple of days ago and I haven't heard back yet... the support code is "issue-30102".
I get that you're probably really busy, what with the new season of Sam & Max just coming out, but I'm getting impatient to play ;) Thanks!

This ticket got an answer, but apparently it was destroyed when it impacted a nearby satellite. I'll send you the code via PM in just a sec!

[calamar]

Thanks for the answer David_E ;)

[emozilla]

Haven't heard anything regarding "issue-30211". Please lemme know!

[bvigec]

Why is my order of ToMI backordered? issue-30459

[Didero]

Why is my order of ToMI backordered? issue-30459
Because the ToMI DVD isn't finished yet. It's backordered for everybody who bought it. It'll be sent some time this month.

[CISC]

Actually, I think there was (or maybe still is) some sort of problem with your mail-outs. I have never received a direct response to support mails (just the automatic ticket reply), all my issues had to go through to the excellent bonnie (you rock! ;) ) here in the forums, and no; they were not eaten by a spam-filter at my end.

I suggest you check if there could be anything wrong in your SMTP setup that would cause these apparent freak occurrences of trans-dimensional mail delivery.


- CISC

[ice_man01]

Been afew days and no response. issue-30469. Thank you!

[tcnuk]

I sent an email back in February that I'd forgotten all about, but I haven't had a reply and it doesn't seem to have been acted on. It's "issue-26680". :) Reply by email if possible, please.
Still haven't heard on this. This is the third time I've chased this up. Anybody know what's going on?

[semmler]

Didn't get a reply regarding issue-30596

Usually I'd wait longer, but this is regarding the shipping costs of the Monkey Island: Special Edition offer which expires soon. Thanks in advance.

[lagoon_rich]

Hi.

I haven't received a response about 'issue-27480' (customs charge on order shipped to the UK). Thanks!

Richard

[ice_man01]

Got an email 6 days ago saying "Your order was accidentally overlooked. The distribution center has been beaten severely and has shipped out your case file in another order. You should have it soon." but I've still not received my item and the item status still says "Your order has been submitted to our warehouse and will ship soon. Please check back later for shipping info."
Just wondering what is going on.
Thank you!

[lagoon_rich]

Hi,

I still haven't received a response to my message, see above.

Cheers!

Richard

[Tjibbbe]

Hey there,

I send an e-mail to support two times now, but I didn't get an automatic response or any other kind of response to either of them. I have sent several e-mails to support in the past and I never had any trouble with sending or receiving e-mail from you guys. There's nothing in my spam-filter either.

For the record, my last e-mail was sent on May 12, and that was a copy of the e-mail I sent on May 8. The dates may vary a bit for you because I'm on the other side of the ocean.

[carolaatje]

Hi,

I'm waiting since last Sunday (May 9th 2010) for you to help me with my question I've posted. I did receive the email that my support issue had been received (hence the issue number). However up till now I did now receive any answer at all! There is no mail in my spam box. Can someone please help me????

My problem is about Secrets of Monkey Island. I've double checked but I seem to have all system requirements (also played MI5 (or TOMI - all chapters on this computer and I had no problem with that at all).

When I double click on my MI I get a white window and then it gives me the following message: Monkey island 1 has encountered a problem and needs to close. We're sorry for the inconvenience.

HELP !!!!

A desperate MI fan!

[Blacklin]

Hello!

I've been waiting an answer to my question since 03/29/2010. My issue number is [issue-28373] and there is a thread concerning this question here (http://www.telltalegames.com/forums/showthread.php?p=298407).

[thebassics917]

Sent my second email to support on May 15th (the first email was on May 2nd). The response email gave me the code "issue-31065". Hopefully this method will actually work. Please respond back by email. Thanks.

[The Highway]

Got an email 6 days ago saying "Your order was accidentally overlooked. The distribution center has been beaten severely and has shipped out your case file in another order. You should have it soon." but I've still not received my item and the item status still says "Your order has been submitted to our warehouse and will ship soon. Please check back later for shipping info."
Just wondering what is going on.
Thank you!

I hope that was a joke from Telltale!

[Elvenmonk]

Uh, I didn't get an automatic response, twice. I made a thread (sorry read the title and assumed it was only for not getting your ticket answered) http://www.telltalegames.com/forums/showthread.php?t=16992
That's the thread I made and says my problems.

[MrFredrik]

Hi!
I am still awaiting a response on ticket issue-31031. The email address registered with this ticket is correct so, please, respond to it!
/Fredrik

[psuch]

I haven't got a response to my ticket issue-31520. It's a bit urgent, cause it's for a birthday present.

[Drakken]

Hi,

I'm waiting for a response for issue-31641. Sent it on Friday. I bought S&M Season 1 back in January (order ID #600047164979858), but it doesn't show up in the "Your Games" section so I can't download it.

I don't mean to be impatient, but I'd like an update. Thanks!

[ICM]

...

[Armageddon104]

Not sure if this is the right thread, but I e-mailed you to refund puzzle agent last week and haven't gotten a response. I thought you would e-mail me a coupon for puzzle agent but I found out you had to buy it with the things you want 50% off.

[NeatNit]

They're super-busy with too many support requests and 303, I think... I'm afraid the best tip is to wait it out.

[Sir Primalform Magnifico]

Haven't yet received a response to issue 31630. It's kind of urgent, I'm hoping to get a response before my order is shipped.

[Phobius]

issue-31745
I would like the shipping address changed. You will see it in the emails I have sent.
Thank you.

[ICM]

...

[Kareema]

Hello,
I'm sent three emails regarding my difficulty in ordering the ToMI CD and haven't received any responses. I bought ToMI for my father, and he hasn't been able to get the downloaded version to work. I want to get the CD for him now that it's available, but my order number doesn't work for a coupon. What do I need to do?

[Jeffmister]

issue-32159 hasn't been responded to yet and I've sent two emails about it - it's kind of urgent, so a response would be great thanks!

[Sir Primalform Magnifico]

I've now been waiting nearly 3 weeks for a reply. I really need someone to get back to me before they ship my order thanks.

[hosstyle]

Hello,

Issue - 31963

I pre-ordered Puzzle Agent and I messed up and didn't realize that I had to add other games to get the 50% off at that time. This is the only reason I pre-ordered the game, or I would have just waited awhile.

The text about the 50% off is confusing because it says you'll receive a coupon, and I thought I'd get one after I made my order or something.

Is there anyway I can either still receive the 50% off or cancel my order and re order? I see the offer has been extended, can you guys work with me here?

Thanks!

[NeatNit]

make a second purchase now. When support sees your email they'll refund.
(I think)

[dloeke]

issue-31720

Hi. I have yet to receive a reply to my mail, regarding switching a XL-sized t-shirt in my order to Large. Any chance? :)

Never mind. I just reviewed the order, and noticed that the issue had been taken care of. Thanks a lot! :)

[TParis]

issue-32345

Please check that, it seems that my order is not shipping even though I received a confirmation.

Edit: It has arrived today, so the issue can be closed. Still wondering what the USPS information site is for if it never changes.

[MRN]

issue-32589

I sent an e-mail on the 21st...

[psuch]

Hey!

Sorry, but I'm getting really disappointed right now. I wrote two support mails to you, guys!

I paid my (second - for a gift [issue #1]) ToMI by credit card on 26.05.10. The money is booked off from the bank account. So the money should be there! I wanted to give away the game as a gift, but in the order process I didn't get any option to do so. Of course I checked the checkbox (the gift-option).
First I had two keys per episode in my game list. But now, there is only one key left. where are the others? Is my purchased game now - lost - or something like that? I mean I wrote to you again on 09.06.10 (issue-32031) but I didn't receive anything back from your side.

What is going on now? What am I supposed to do? As I wrote in the board and in the support mail, the game was planned to become a birthday present :mad: In the end of May!

Don't get me wrong! I love your games. So I want to support you in all the way I can. Ordering the games, ordering tons of merch etc. But, in this case im feeling really beeing taken in by you. And this makes my kind of disappointed and angry. I don't see another choice that writing this here, cause you seem like not replying to emails right now. Perhaps you are reading this here in the forum.

Thank you!

(PS: For prevention: No, I do NOT have a spamfilter or a lousy firewall working.)

[psuch]

Sorry, double posting is not that cool... :/

[NeatNit]

http://www.telltalegames.com/mytelltale
take a closer look

[svandor]

Sorry to bother you again but I still haven't got any of your E-mails including my registration, letter of my order, answer for my questions etc.
I want to know if this problem relates to your system or mine so please contact me as soon as possible to make it clear!
Please reply to both of my E-mail addresses!
Tell me at least by a forum PM what the response time of the support letters are cos it is much more than annoying now!
Thank you.

[psuch]

http://www.telltalegames.com/mytelltale
take a closer look

There are only my old keys. My "newly" purchased keys are gone...

Or is there a way to activate the key, which is inside my order mail?

[NeatNit]

take a closer look somewhere else

[iznigoe]

Contacted you guys on 10th of june, so far no answer.
Concerning: Address change: [issue 32085]
No replies except automail response.

Forum thread i made about it:
http://www.telltalegames.com/forums/showthread.php?t=17693

[svandor]

Still no answer. Issues: [issue-32468] and [issue-32210].

[Koomazaz]

Hey! I am incredibly impressed with the great stuff your company is doing. I do need to make sure I get a response to [issue-32409], which was sent from koomazaz [at] hotmail *dot* com on Wednesday. I need to make sure I get my problem fixed before the pre-order offer on Puzzle Agent ends. Thanks!

[NeatNit]

Koomazaz, if you want a previous order cancelled so that you can get things for cheaper, you can just order what you want now and you can still cancel your previous order. :)

I'm telling you this because support is swamped and I don't think you will get an answer in time, unfortunately.

[Sira Raven]

Oh! If stuff is shipping, then I really would like a response to my ticket! My number is issue-32765. I had expected things to start shipping in May/early June, so gave my home address as my mailing address. Now, though, I'm spending the rest of my summer at a new address, and I'd like my package to be shipped to my current address. Is there any way this can still happen, or is it too late?

[psuch]

take a closer look somewhere else

What do you mean!?

[NeatNit]

Well, the only time I bought a gift, it showed up right at the top of the page.

If it's not there, then there was a bug. Or maybe you didn't really check the gift checkbox, but you said you did so I'll take your word for it.


Sorry I was a bit rude earlier, I was hoping you'd see it! (but of course if it's not there you can't see it)

[Koomazaz]

Hey!

Just sending one more reminder since I haven't heard back from anyone yet... Please check my account so that I can purchase the ToMI Deluxe Edition Upgrade for $7.50 after the Puzzle Agent 50% off discount. I understand you're swamped with work, but please try to have one of the tech guys force the Deluxe Edition into my cart today.

The issue number is 32409.

Thanks so much!
Koomazaz

[psuch]

@ NeatNit: You're welcome!

No, there is really nothing on any Telltale page, what tells me about a gift. And I'm 1000% sure, that I checked the gift box.

I recieved an email with a complete season key for ToMI. Is there a possibility, that my friend can create an account an activate the key inside his account? Thats the only resolution, I can see right now.

[CaptnDan]

Oh! If stuff is shipping, then I really would like a response to my ticket! My number is issue-32765. I had expected things to start shipping in May/early June, so gave my home address as my mailing address. Now, though, I'm spending the rest of my summer at a new address, and I'd like my package to be shipped to my current address. Is there any way this can still happen, or is it too late?

I have the same issue!

Would be really grateful if this could be sorted before the products ship!

Issue-32677

Cheers guys.

[mszulman]

I sent a support request about a purchase I made 3 months ago and was supposed to ship on june 7, and still didn't get a reply.

code 'issue-32757'

Thanks,

Matias

[mdowning3]

I sent in a request about 5 days ago plus a followup a few days later and I still have not heard back from Telltale. My ticket is issue-32761. I have checked my spam folder fairly often so I am sure I have not received a response.

Thanks

[rekkies]

I have not received any response regarding [issue-32847] (sent last week) that requests a cancellation of one of my orders. Now I've received an email stating that the order has shipped! Please advise ASAP

[NeatNit]

I have not received any response regarding [issue-32847] (sent last week) that requests a cancellation of one of my orders. Now I've received an email stating that the order has shipped! Please advise ASAPI am very sorry... There's no turning back after it has shipped.
Obviously this is not your fault, but in my opinion it's not Telltale's fault either - they're just too swamped :(

You have every right to be mad about this, but since you're still going to get what you ordered I think you can try to forgive... :)


* Note: I do not work for telltale and I may be wrong about this.. but I don't think so :/

[rekkies]

I am very sorry... There's no turning back after it has shipped.
Obviously this is not your fault, but in my opinion it's not Telltale's fault either - they're just too swamped :(

You have every right to be mad about this, but since you're still going to get what you ordered I think you can try to forgive... :)


* Note: I do not work for telltale and I may be wrong about this.. but I don't think so :/

I agree that I should have checked my order better before clicking confirm, but it would have been nice if they had the decency to reply. Paying $15 shipping, with an exchange rate of 1 to 10, it's very expensive! Oh well, I'll be the only kid on the block then!

[NeatNit]

What did you order, and why did you want to cancel it?


Telltale really has no control over the shipping price.

[Kayte27]

Hello!

I am still waiting on a reply to issue-32945

Thanks in advance for your time and assistance!

[Swani]

Just another one of those joyful "I can't add the DVDs of Sam and Max Season 1 and 2 from the Collectors Bundle" issues. Since it's been the proscribed two days, I'm following the email and posting it on here. :)

[JordiRoig]

Hi!

Issue-33075

Still no answer. It's a shame that after three months waiting for an order you don't give even an answer =(

Thanks

[meetali]

I have not received a response to my complaint. My issue number is issue-33086

[raduk]

I placed an order on June 13, 2010 which was indeed for the CD/DVD media of the game Tales of Monkey Island I'd previously purchased digitally?

Instead I have now received 2 x activation codes per chapter, please can you rectify & remove one code per chapter & supply me with the media as intended.


Your assistance with this issue is much appreciated.

[Marr252]

Hey, I sent an email about a week ago and haven't heard anything. My issue number is issue-33357. Thanks guys!

[raduk]

/bump

I placed an order on June 13, 2010 which was indeed for the CD/DVD media of the game Tales of Monkey Island I'd previously purchased digitally?

Instead I have now received 2 x activation codes per chapter, please can you rectify & remove one code per chapter & supply me with the media as intended.


Your assistance with this issue is much appreciated.

[Vainamoinen]

I applied for forum moderator as soon as the Universal cooperation was announced. Haven't received an answer, not even a friendly "We don't make drug addicts pharmacists, you know". :D

Lost the issue number! ;) ;)

[atm153]

Well, it's been 2 days, hope I'm not jumping the gun :)
'issue-33533'

[jtcramp1983]

Order #600056228427780 | Placed March 19, 2010

The order has now been shipped to an address which has been empty for almost a month.

I have tried three times over the past three months to email Telltale about changing the delivery address, each time I have received an auto-responce with a reference number (issue-31591, issue-33041, issue-33503) stating that I will receive a reply soon.

So far I have not received any replies from Telltale support, neither has my spam filter picked up any email replies.

Please can I have a guarantee that I will receive my items?
Is it too late to have the delivery address changed, can the courier still be informed?

If my item is returned as undeliverable, will it be resent to my new address free of charge given that Telltale have failed in their promise to respond to my efforts to inform them of my address change?

Any help or advice would be much appreciated.

James

[whirly]

Hi guys,

I've had no response to ticket 33464 that I posted at the weekend.

Cheers,

whirly

[raduk]

I placed an order on June 13, 2010 which was indeed for the CD/DVD media of the game Tales of Monkey Island I'd previously purchased digitally?

Instead I have now received 2 x activation codes per chapter, please can you rectify & remove one code per chapter & supply me with the media as intended.


Your assistance with this issue is much appreciated.


I have still not received any feedback whatsoever based on my logged ticket #33259. Please can you update me asap!

Reid

[raduk]

I have still not received any feedback whatsoever based on my logged ticket #33259. Please can you update me asap!

Reid

Ok this is getting beyond a joke now.....for an establishment to have mainstream licenses but not be able to support the customer base is appauling.

I've had no feedback in over 2 weeks whatsoever other than an automated response with a ticket ref No (#33259) I must admit despite looking forward to future games from Telltale like JP / BTTF I am having serious reservations as from reading multiple posts I'm far from alone!

[sourpuzz]

Request was sent July 17.

Thanks,

Sourpuzz

[limones]

Hi there,
I have sent many e-mails to the support but i never received any response so I suppose you never received them. The last mail I sent, is [issue-33842]. Please let me know what happened with my order.
Thank you,

[pluizig]

Hi,

I haven't had a response to the email I sent on July 29, other than a confirmation e-mail. The issue number is issue-34136, regarding order number 24830 (alternate 60005730149660).

Thanks.

[BoneFreak]

I sent an email regarding shipping costs and have received absolutely nothing yet for 4 days (not counting the day I sent it, Sunday). It's issue-34211. Thanks!

[Tilan]

I sent an e-mail on July 29 and I didn't receive a reply. Reference is issue-34142.
(before that on July 21, I had made a thread in these forums with the same question, and didn't get an answer either).
Thanks.

[RoadRunner]

I requested help in getting access to the private forum areas for Tales of Monkey Island and The Devil's Playground on Monday. Today is Friday, and (other than the automated response) I still haven't heard anything from a real, live person (or even an animated person).

I pre-ordered both series (and provided the dates and order numbers for both). Is there anything else I need to do to get a response?

The issue number from the automated response is [issue-34364].

[Macfly77]

I requested help in getting access to the private forum areas for Tales of Monkey Island and The Devil's Playground... I pre-ordered both series (and provided the dates and order numbers for both).

Any chance that you still have the pre-order confirmation e-mails for either game (they contained the links that allowed you to get to the private forums)?

[Blooglspash]

I requested help in getting access to the private forum areas for Tales of Monkey Island and The Devil's Playground on Monday. Today is Friday, and (other than the automated response) I still haven't heard anything from a real, live person (or even an animated person).

I pre-ordered both series (and provided the dates and order numbers for both). Is there anything else I need to do to get a response?

The issue number from the automated response is [issue-34364].

Well, the TOMI private forum isn't private anymore, (it's closed for posting)

[RoadRunner]

Any chance that you still have the pre-order confirmation e-mails for either game (they contained the links that allowed you to get to the private forums)?

No, which is why I'm requesting help from TellTale (but I don't think they actually read this forum).:(

[RoadRunner]

Well, the TOMI private forum isn't private anymore, (it's closed for posting)

I would just like to read the messages. I'm not a big poster, anyway. :(

[Macfly77]

I would just like to read the messages. I'm not a big poster, anyway. :(

What Blooglspash means is that you (and anyone at all for that matter, even those who did not pre-order or order the game) can access the TOMI private forum.
It's right here (http://www.telltalegames.com/forums/forumdisplay.php?f=41).

[bjorklundern]

issue-33637. I got the automated response, but nothing more.

[Ertai]

issue-33712, still haven't received my package, any ideas?

[knechtodawas]

issue-34454, no answer yet!

[Pinchpenny]

Issue-33677 sent on the 16th of July. Received the automated reply and no more. I've never had any troubles receiving support replies from Telltale in the past and I have absolutely no spam filtering from my ISP or my email client.

[Javi-Wan Kenobi]

issue-34382 (http://www.telltalegames.com/forums/showthread.php?t=18815)

[Chiverus]

hey i got the auto responce email back but no responce after that and its been a couple of days. issue-34516. didnt recive an item thats be on order for 2 months
*thx for the resonse

[limones]

issue-33842
Hi there, the items I bought three (3!!!!) months ago never arrived, nor you answered my e-mails.
Please
Let me Know
something
Bye

[Macfly77]

issue-33842
Hi there, the items I bought three (3!!!!) months ago never arrived, nor you answered my e-mails.
Please
Let me Know
something
Bye
See my reply to your similar post in another thread here (http://www.telltalegames.com/forums/showthread.php?p=364704#post364704).

[JarnoF]

It's been a week since I created the support ticket (issue-34479). Any news?

Also, see: http://www.telltalegames.com/forums/showthread.php?t=18815

[Ertai]

issue-33712, still haven't received my package, any ideas?

Still, NADA.

It's been almost 2 months since the package, in theory, was shipped.

T_T

[frizzled-frog]

hey, so far i didn't get an email, regarding to my problem. Issue-34660

[Santino]

Still, NADA.

It's been almost 2 months since the package, in theory, was shipped.

T_T

NADA por aca también.

Little over a month and still waiting, funny how a 5 pound shipment from the UK get's here faster (10 days!) than a 10 dollar one from the US.

[knechtodawas]

Sorry, but I just get a little bit impatient. I got an answer to issue-34454 indeed, but it just solved the smaller of my two problems. Then ajohnson took care of the bigger problem but he was not able to solve it either. His last statement "I assure you, we will get you taken care of." was sent one week ago. Afterwards he stopped answering me, although I wrote several small reminders to him and Bonnie. If my problem is so difficult to solve (what I do not really believe), I would be happy about hearing at least something like "We need some days."

[Monkey Tigerrider]

Hi,
It's been almost a month since I emailed you and although I did get an automated reply as well as, upon two reminder emails later from me, got a second automated reply; this does not really answer my original question.

Please?
Thank you.

issue-34697

[Tarand]

I posted a question that I sent to support, never received a ticket:

http://www.telltalegames.com/forums/showthread.php?t=19156

Received my Paypal receipt: Sep 2, 2010 08:00:12 PDT

Thanks!

[guil13st]

'issue-34941'
I want to activate the product on steam but I cant.

[Wyn]

If you've had the issue for nearly a year when the DVD has only been available for pre-order for less than 6 months, you probably only bought the downloads and not the physical copies.
Does your invoice mention a DVD (or maybe say standard edition or Deluxe Edition) or does it just say "Tales of Monkey Island"?
Do you have two sets of serial numbers for the episodes on your My Telltale (http://www.telltalegames.com/mytelltale/purchases) page?
If so, the issue is different and you should write to support again to get a new ticket number.
Additionally, you can post your ticket number in this thread (http://www.telltalegames.com/forums/showthread.php?t=15945), which Telltale monitors more closely than others.
good luck!

I preordered the game last year and paid for two copies of the dvd to be sent out at a total of $69.90, dated 20/6/2009. The invoice states that I bought two copies.

Two confirmations came through following this invoice. The first was sent on the 13/03/2010 to inform me a payment for TOMI had been taken of a further $16.90 (postage costs?) and stating it was for two copies of the game. The second was sent, 07/06/2010, confirming my order had been shipped.

Throughout, I made allowances for delays and waited patiently. I ordered two dvd copies to be sent, the orders state payment is for two copies and I have two serial numbers for the order. I received only one dvd and have not even taken the wrapping off that game because the order was wrong.

original posts:

Originally Posted by Wyn
I've had the same issue with my order for ToMI and have sent several emails about the problem but never had a reply.

I have the order number and confirmation email, which does list me as having ordered two copies. Please can you sort this out for me.

I've written to you several times now and I've been to the forums and
listed my problems here also. Not once have you replied to my queries
or addressed the issue.

Please can you address these issues immediately. I've been trying to
sort this issue out for nearly a year now and it's beginning to annoy me.

As things stand, I will never buy another game from telltale games, you don't take care of issues. I've wasted time trying to get the issue resolved and lost money buying two copies of a game

[havok978]

issue-35048: I have a question about the "Sam & Max The Devil's Playhouse" $20 gift cards sold at PAX this weekend. The $20 cards simply overwrite the current $15 dollar discount instead of paying for the current $19.95 price. If they weren't meant to stack with the discount, why were they seemingly being sold at Telltale's booth as such? I wouldn't have bought it if I was essentially only going to save $5 additional dollars.

[heathermwhitaker]

i have sent 2 emails, received confirmation response but nothing addressing the problem. i've checked my spam folder as well. nada.

i've recently purchased the 2010 adventure bundle, and entirely forgot to double check the compatibility for my mac. i have no internet at my house, so i'm going to the local cafe to use it, and rather than waste time downloading for something that's not going to run on my computer, i'd like to know how we can trade me for something that is mac compatible, or if i'm due a refund.

please email me a.s.a.p. at heathermwhitaker@gmail.com, as i'm waiting in the cafe as we speak.

-heather

[Agrippa]

It's been two weeks since I sent you a message about the game launcher not displaying the activation tabs, and therefore my being unable to play the games I bought.

Still no reply about issue-34683.

[SaTaN SHaRK]

Missing items in my shipped order [issue-34438]



Hi there, expecially Bonnie for replying me in middle august.

Are there any clue or any good news about my order?

I'll resume the situation.
On 17th April I've placed an order of 4 Items, 2 games and 2 gadgets.
The order number is: #600060389914240 with this items ordered:
- Tales of Monkey Island Deluxe Edition
- Tales of Monkey Island Drinking Vessel
- Sam & Max Season Two Collector's DVD
- Sam & Max Crossbone T-Shirt

Actually on 14th July was shipped to me the package that arrived the 13th of August.
Unfortunately was shipped only the T-Shirt but not the other items. So I've contacted the customer service for some help and explanations.
On the package envelope and on the shipping sheet inside it there's written that has been shipped only the T-Shirt. If needed I should scan the envelope and the shipping sheet.

I hope that it's all ok. But I'm almost concerned for any problem happened.
Please give me a clue of this all and inform me on when the other items are planned to be shipped.
Thank You All!


This was the content of 2 mails sent to the Customer Service that have never recived an answer. I hope this is due to the Junk Filter.

Please help. I'm so preoccupated right now for my order status.

[SmellyPirate]

i had 2 days off and bought Sam and Max about 24 hours ago. I could not unlock my game and sent in an email with no follow up reply except for a ticket (issue 35271)

Come on guys....shouldnt there be a department on standby to handle this as its quite a priority issue/first line of customer support. Purchasing something which cant be used should be number 1 to be resolved. Seeing all these others folks with non replies for months just scares me!

Strange thing is, i bought all 3 seasons of Sam and Max and i could unlock episode 2 and 3 etc...as well as the Wallance and Gromit season which i bought together with it. Looks like for me its just an issue with Episode 1 of Season 1 Sam and Max thus im pretty sure its nothing to do with my connection at my end and more of a bug with episode 1.

Sadly being episode 1 denies me the chance to play the other episodes i unlocked. 2 days off burnt i guess. And I thought buying the game this late since its release would rarely see such a bug like an activation bug.

[slake jones]

Hi, I emailed support a few days ago and recieved an automatic email with issue-35225. I still have not recieved any feedback yet. I (stupedly :eek:) purchased the wrong thing and would like to know what to do before the Adventure Bundle Deal ends.

[Logtck]

Hi, emailed support on 12th of September (issue-35234) and no reply: I oredered Tales of Monkey Island on 24th of August and the next day I received a mail telling me that it was shipped but, till now, I received nothing.
Any info?
Thanks!

[SaTaN SHaRK]

Hi, emailed support on 12th of September (issue-35234) and no reply: I oredered Tales of Monkey Island on 24th of August and the next day I received a mail telling me that it was shipped but, till now, I received nothing.
Any info?
Thanks!
Mine was never Shipped (ordered in April)...and still no answers in a month.
Bonnie Help!!

[Macfly77]

Hi, emailed support on 12th of September (issue-35234) and no reply: I oredered Tales of Monkey Island on 24th of August and the next day I received a mail telling me that it was shipped but, till now, I received nothing.
Any info?
Thanks!

It can take up to 8 weeks to Europe, so it could be a while longer before you receive your package.

[Monkey Tigerrider]

‏

Hello...?

I've been extremely patient but now is the time for you to act! [I]Today.
I want some information! Please! Failing that I simply want my order shipped to me or my money back.
Please. Thank you in advance. Please. Great. Cheers.
[issue-34697]‏
Please?

[Viech]

[issue-35296]
only got the autoresponder... still waiting.. don't have a spamfolder i know of

[RingmasterJ5]

Sent on Sunday. 'issue-35708'

[SaTaN SHaRK]

Missing items in my shipped order [issue-34438]

Hi there, expecially Bonnie for replying me in middle august.

Are there any clue or any good news about my order?

I'll resume the situation.
On 17th April I've placed an order of 4 Items, 2 games and 2 gadgets.
The order number is: #600060389914240 with this items ordered:
- Tales of Monkey Island Deluxe Edition
- Tales of Monkey Island Drinking Vessel
- Sam & Max Season Two Collector's DVD
- Sam & Max Crossbone T-Shirt

Actually on 14th July was shipped to me the package that arrived the 13th of August.
Unfortunately was shipped only the T-Shirt but not the other items. So I've contacted the customer service for some help and explanations.
On the package envelope and on the shipping sheet inside it there's written that has been shipped only the T-Shirt. If needed I should scan the envelope and the shipping sheet.

I hope that it's all ok. But I'm almost concerned for any problem happened.
Please give me a clue of this all and inform me on when the other items are planned to be shipped.
Thank You All!

This was the content of 2 mails sent to the Customer Service that have never recived an answer. I hope this is due to the Junk Filter.

Please help. I'm so preoccupated right now for my order status.
Still no Answers...:mad: :mad: :mad:

[shymog]

Hello,
I have not received a response to [issue-35736], regarding the Tales of Monkey Island digital purchase. I have keys, but no download links, which makes it a little worthless! Please help!

Thanks!

[pumpkinhead76]

Please respond.

[igarciap7]

Hiya! I ordered the ToMI and a t-shirt last saturday and I sent a question and have no answer yet, issue-35721. Answer please, thanks

[crushcoder]

Oh my gosh, theres a special thread for this...

I requested an Unlock Codes:
issue-35742

And requested support for the general unlock problem:
issue-35762

no answer since monday.

[putso]

Hi; I have been waiting since Sep 18 to hear back from y'all on issue-35590. (I posted this in another post also - I am not sure where to post it!) I need the activation codes for monkey island (I bought all 5 games) & instructions how to get the game bundle running.

I sure hope to hear friom y'all sooner or later!

[Vexorg]

I received an initial response on issue 35020, but never received a response to my followup question:

I am trying to use a $20 Telltale gift card from PAX to purchase Sam and Max season 3. When I put the item into the cart, it comes up with a price of $19.95 ($34.95 with a $15 discount applied.) If I then attempt to enter the code off the gift card, it removes the built-in $15 discount and applies the $20 gift card code in its place to the original $34.95 price, showing that I still owe $15. Is there something else I need to do to order this?

[SaTaN SHaRK]

I received an initial response on issue 35020, but never received a response to my followup question:

I am trying to use a $20 Telltale gift card from PAX to purchase Sam and Max season 3. When I put the item into the cart, it comes up with a price of $19.95 ($34.95 with a $15 discount applied.) If I then attempt to enter the code off the gift card, it removes the built-in $15 discount and applies the $20 gift card code in its place to the original $34.95 price, showing that I still owe $15. Is there something else I need to do to order this?
I think that the 20$ Gift are not cumulative with other offers, in this case the 15$ Discount. All the offers in all shops (expecially not-online shops) works in this matter.

[Viech]

[issue-35296] I am still waiting for my Monkey Island #1 Badges.

Getting no respond really annoys me...
Do you guys have any customer-support-team at all?

[PublicBenemy]

On September 19th, I informed Telltale Support that I'd like to put a $100 order -- if only the loose shop would let me do so. Please let me know, Telltale, if I should save my nerves waiting for your answer and give the $100 someone else who appreciates my money.

[issue-35656]

[putso]

My windows computer runs XP SP2 & has NO antivirus,
NO firewall. (Also has NO internet access!) If you can help on any of the below, please
do. Please don't wait till it is all resolved.

I need the manual unlock codes for Tales of Monkey Island!

DELETED DETAILS! PER YOUR FORUM INSTRUCTIONS!

[putso]

My windows computer runs XP SP2 & has NO antivirus,
NO firewall. (Also has NO internet access!) If you can help on any of the below, please
do. Please don't wait till it is all resolved.

I need the manual unlock codes for Tales of Monkey Island!

DELETED DETAILS PER YOUR FORUM INSTRUCTIONS.

Please send my manual unlock code for all. My windows computer has no internet
connection.

Thank you.

[hiperbou]

I have sent two mails to request the collector discs, and I haven't got any response in two weeks :(
'issue-35788'

[puttesnutte]

Hello
I bought the full TOMI season some time ago and was planning on getting the Deluxe DVD later, but then it disappeared from the shop. So I ordered the standard DVD instead, along with some other stuff (order Id 600072191793648).
But now that the Deluxe edition is back I want that one instead! And since the above mentioned order has not shipped yet, I sent an e-mail on 1st September (issue-34845) to support, asking if the order could be changed.
18th September I sent another one (issue-35596). Still no answer to any of them.
Now I am a bit worried that the order will ship with the standard DVD, and that I will have to buy the whole season again to get the Deluxe DVD.

[lark188613]

Hello,
I sent an e-mail about 5 days ago and was given the number 'issue-35951' in an automated response. I haven't heard back since. I bought a series that I was going to give as a gift to my brother (I already bought the entire series myself) but when I was checking out I didn't see any box for marking it as a gift. I didn't realize it just gets attached to your account and now I have double of all my games and no way to give it to my brother. Is there a way to fix this. I don't need two copies of everything this was supposed to be a birthday gift.

Thank you for your help

[victorcreed]

Hi there, I have received a mail on the 9th of Yuly saying my order for TOMI special edition had been shipped, but as today 4th of October, it's still not here.
I've sent you a mail for support but I've not been answered. Don't know if you have a problem delivering to Italy.
My Order ID: 600057430403820
please help.
Thanks in advance.

[Vexorg]

I think that the 20$ Gift are not cumulative with other offers, in this case the 15$ Discount. All the offers in all shops (expecially not-online shops) works in this matter.

I was under the impression that this would function as a gift card (since I actually paid $20 for the code) rather than a coupon, which apparently isn't the case. As is, it basically makes the whole thing useless, since I could have just paid $20 in the first place and gotten the games without the hassle.

Still haven't received a response on this issue, by the way.

[rockgeek]

Hey there Telltale, you guys were really quick getting me the manual unlock codes for Sam & Max Season 1 when I bought it, then again with S&M Season 2 later on. However, I emailed you on the 2nd about getting the unlock codes for Season 3 and I still haven't heard anything. Have I slipped through the cracks??

'issue-36091'

[puttesnutte]

Still no reply to my issue-35596! :mad:

[limones]

Issue 33842.
I have bought TOMI+dvd on june. It never arrived. I have sent many e-mails. i have sent many messages in this forum. But I'm still waiting for my pack. what is going on?

[chobits1]

Username: Chobits1
I had a question about using Jack Keane, I have no response or a ticket generated, this is what I got from email in response to the email I sent to support@telltalegames.
I am stuck currently in the game as Amanda (girl pirate) and when I try to go back into the jungle I get an error code EnterIActor_Village_Jungle_leaveto_cliff_descname. I am guessing this is some coding and its not allowing me to proceed further. :confused:

[chobits1]

greaaaaaaaaaaaaaat. no response. via email or on here. I have read receipt so I know @ least they red the receipt. they did fix the code for the season 2 freebie for S&M so that was good. othewise Jack Keane sits alone and not played...

[Macfly77]

Username: Chobits1
I had a question about using Jack Keane, I have no response or a ticket generated, this is what I got from email in response to the email I sent to support@telltalegames.
I am stuck currently in the game as Amanda (girl pirate) and when I try to go back into the jungle I get an error code EnterIActor_Village_Jungle_leaveto_cliff_descname. I am guessing this is some coding and its not allowing me to proceed further. :confused:
Did you check the Deck13 forum (http://www.deck13.com/cgi-bin/yabb2/YaBB.pl?board=ankh_int)? After all, Deck13 made the game, not Telltale...

[chobits1]

Did you check the Deck13 forum (http://www.deck13.com/cgi-bin/yabb2/YaBB.pl?board=ankh_int)? After all, Deck13 made the game, not Telltale...

um, its all in german....

[flesk]

It first showed up as English for me, but I found out that I could switch to German here:

http://www.deck13.com/cgi-bin/yabb2/YaBB.pl?action=register

without having to do anything but change the value in the drop down menu. It doesn't seem to want to let me switch back to English though, so maybe you have to register to be able to do that.

[PublicBenemy]

On September 19th, I informed Telltale Support that I'd like to put a $100 order -- if only the loose shop would let me do so. Please let me know, Telltale, if I should save my nerves waiting for your answer and give the $100 someone else who appreciates my money.

[issue-35656]

Welcome aboard, Amy! Thank you so much for your efforts. The Telltale online shop just accepted my order. I really do appreciate your help.

2 thumbs up!

[Voodoo Lord]

Issue-36561:
I have some complaints with the condition of the product, sent the mail a week ago, and received no answer.

[Amy Lukima]

Issue-36561:
I have some complaints with the condition of the product, sent the mail a week ago, and received no answer.

Check your spam folder, I sent a reply October 15, 2010 8:27 pm.

[Voodoo Lord]

Already did and done it again now, I haven't received anything. Maybe it has to do with gmail?

[Amy Lukima]

Already did and done it again now, I haven't received anything. Maybe it has to do with gmail?

I'll just PM you what I sent you.

[orderoftheflame]

issue-36748

Regarding the Sam & Max Deluxe Pack. My order says it's discontinued, will orders that were made be fulfilled?

Thanks. :)

[Amy Lukima]

issue-36748

Regarding the Sam & Max Deluxe Pack. My order says it's discontinued, will orders that were made be fulfilled?

Thanks. :)

I got your email but I am waiting on stock information. Sorry it's taking so long.

[orderoftheflame]

I got your email but I am waiting on stock information. Sorry it's taking so long.

Thanks for the reply. :)

Any rough estimate of when the information will be coming your way?

[Solice13]

It's been a while, but I never received feedback on an order I placed but didn't receive completely (and short of frustratedly emailing many times, didn't exactly know what to do, and became lazy after a while). The issue number assigned is [issue-33884]. This was after an initial issue [issue-28543] was also left unanswered (with many followup emails from my side requesting information).

Am really loving the games, but why have an email support if there are never any replies. Hope to hear soon about my issue. Would like my faith restored a bit, because I'm really looking forward to ordering BttF as well.

[Amy Lukima]

It's been a while, but I never received feedback on an order I placed but didn't receive completely (and short of frustratedly emailing many times, didn't exactly know what to do, and became lazy after a while). The issue number assigned is [issue-33884]. This was after an initial issue [issue-28543] was also left unanswered (with many followup emails from my side requesting information).

Am really loving the games, but why have an email support if there are never any replies. Hope to hear soon about my issue. Would like my faith restored a bit, because I'm really looking forward to ordering BttF as well.

You should check your spam folder, Bonnie did reply to you on July 28, 2010 5:04 pm. I'll resend it but it may end up in the trash again.

[Solice13]

Hi thanks for the quick reply. I do check my spam regularly, but it is of course entirely possible that I missed something. It do have @telltalegames.com marked as safe though, and get all the order-confirmations and newsletters and stuff without problems.

Maybe a quirk in the spam-filter algorithms somewhere? I'll pay close attention to the spam folder in the coming few days to make sure I don't miss it again (it isn't in there yet though, but maybe now I'm just too impatient).

[Pablo]

Hi, Amy (or anyone there)!
Probably soon to ask but as the mail i received said the answer would come in one-two days, i thought i may start crying around here a bit =)
Checked spam-folder everyday, nothing there...

issue-36830, waiting for answer since some days (a week already?).
Thank you!

[Amy Lukima]

Hi, Amy (or anyone there)!
Probably soon to ask but as the mail i received said the answer would come in one-two days, i thought i may start crying around here a bit =)
Checked spam-folder everyday, nothing there...

issue-36830, waiting for answer since some days (a week already?).
Thank you!

I replied to that one October 25, 2010 3:19 pm. I'll PM you what I sent!

[Pablo]

Tnahks Amy, i answered to your PM, waiting for answer... If you prefer i can send it by mail.
i never received the mail, that's weird :S

[Tomo21]

Can I change teh shiping address? I tried to write an email but it bounces.

[hiperbou]

Still waiting for a response for 'issue-37162'
Nothing on my spam folder, and @telltalegames.com in the safe list..

[Amy Lukima]

Still waiting for a response for 'issue-37162'
Nothing on my spam folder, and @telltalegames.com in the safe list..

Reply was sent October 27, 2010 10:45 am Pming the copy to you.

[Pablo]

plz amy check my pm =)

[bbc]

Hi,
waiting for a response for 'issue-37117'. It's been almost a week.

Thanks in advance!

[Amy Lukima]

Hi,
waiting for a response for 'issue-37117'. It's been almost a week.

Thanks in advance!

I did reply to you, is it still not showing in your account?

[bbc]

Just popped up on my account. Thanks a lot! :)

[Pablo]

pm received amy, thx, but i still dont see the game anywhere and when try to get the dvd price is still there...

[Sal Zeta]

Hi :)

I've sent you a question regarding a double/mismatched shipment I've received some days ago (issue-37453).
I've yet not opened none of the two packages, and still I've no idea how to handle this weird situation (i.e. Should I send one backto you? send it to the other address printed...well, in both packages? )

thanks!

[Vampireking]

Hello I have a problem I have opened a ticket 37296 because I have ordered the sam and max collection and want the bonus dvds.
The dvds were put in my cart but then I have removed one by mistake, so I have replyed and have become another ticket number 37317.
So here another problem after this I have see the removed s&m 3 bonus dvd in my cart but not the dvds from season 1 & 2.
Replyed again ticket number 37321, but after this I become no reaction from the support no items in my cart, no answer.
After I have become no answers or reactions I have replyed again ticket 37425, but still nothing.
After this I have buyed a another game from telltale SBCG4AP because the meet the players sale have ended at the 01.November. I have put the SBCG4AP dvd in my cart but removed later because the cart would be deleted when the S&M dvds are put in.
I have already write Amy Lukima two pns but become no answer jet.
I hope you can help me soon because I want to buy Merchandise and buy Poker Night at the Inventory to become discount and I only want to pay once shipping.

[cathryn]

Im trying to unlock The Siege of Spinner Cay (2.0.0.20) This is my Request code: T688C2480193333ANW9PR41J
For the first episode someone got back to me in a few hours, not so lucky this time.... It has been two days - im not sure if this is an average time but juts in case anyone can help!
Cathryn

[cathryn]

I keep sending the email, i didn't get a confirmation reply for the email on the 3rd or the ones earlier today. I don't really understand what to do. I did get a confirmation for one i sent on the 2nd but i had sent the wrong name as i needed the code for chapter 2 not chapter 1 - and so nobody replied.
On the 3rd i got a Delivery Status Notification for one of my emails, but i sent another which seemed to go through.
I'm sending these emails to support@telltalegames.com i checked to make sure i was using the right email... so i think i am.
Help.
Cathryn

I've posted more recent posts but it looks as if i could be next in line with this post. Ignore my other posts now i just need the code for chapter 2 Monkey Island my issue code 37595.
Thanks Cathryn

[Siscoth]

Hello,

I still did not receive a response on 'issue-37560' and would like to get a response as soon as possible since I am leaving soon and would like to make the purchase in question before I leave.

Thank you for your time!

[cathryn]

So i finally got an email through - i had to use a different email address, im not sure if ive been blocked? but i still haven't received a response for an unlock code - issue 37595. It has only been a day since this one got through but i've been waiting for a week now for responses on others.

[Siscoth]

Still did not receive anything, would it be possible to get help some how?

issue-37560

Thanks!

[chirinea]

Hi, I still haven't got any reply for issue-37227. Thanks in advance.

[madmatt42]

I purchased the Adventure Bundle and received an email for the free Sam and Max Season 2 DVD. I placed my order but when I tried to pay with PayPal an error occurred which prevented PayPal from completing the transaction. I tried to reorder the S&M DVD but now my code is invalid.

my order number is 600075594122293
code 'issue-36585'

[Amy Lukima]

Hi :)

I've sent you a question regarding a double/mismatched shipment I've received some days ago (issue-37453).
I've yet not opened none of the two packages, and still I've no idea how to handle this weird situation (i.e. Should I send one backto you? send it to the other address printed...well, in both packages? )

thanks!


I sent you a reply same day. I'll PM you the reply and please add us to your email safe list.

[Amy Lukima]

Can I change teh shiping address? I tried to write an email but it bounces.

Just send me a PM with your information, I'll see if there is anything we can do.

[Amy Lukima]

Hello I have a problem I have opened a ticket 37296 because I have ordered the sam and max collection and want the bonus dvds.
The dvds were put in my cart but then I have removed one by mistake, so I have replyed and have become another ticket number 37317.
So here another problem after this I have see the removed s&m 3 bonus dvd in my cart but not the dvds from season 1 & 2.
Replyed again ticket number 37321, but after this I become no reaction from the support no items in my cart, no answer.
After I have become no answers or reactions I have replyed again ticket 37425, but still nothing.
After this I have buyed a another game from telltale SBCG4AP because the meet the players sale have ended at the 01.November. I have put the SBCG4AP dvd in my cart but removed later because the cart would be deleted when the S&M dvds are put in.
I have already write Amy Lukima two pns but become no answer jet.
I hope you can help me soon because I want to buy Merchandise and buy Poker Night at the Inventory to become discount and I only want to pay once shipping.


I have replied to you every single time. You already ordered disc 1 & 2 which is why only three is in your cart.

[cathryn]

So i still haven't had an email response or a response here.... What should i do? I want to play the game, it's been over a week.
Issue code 37595

[Pablo]

hi again Amy, sorry i still cant see the free dvd or anything like that...

[Vampireking]

I have replied to you every single time. You already ordered disc 1 & 2 which is why only three is in your cart.
I have only recived the automated answer and I haven't ordered any Bonus disk yet. Can you check it?

[Siscoth]

Hello,

Would it be possible to get some help on issue-37560? A week has pass and I really need an awnser.

Thanks!

[Origami]

I have sent Amy 3 e-mails over the course of almost 2 weeks.
I haven't received a reply. I think something went wrong.

[Alan Johnson]

Check your spam filters guys! Amy is VERY good about getting to everybody that sends something in.

[Origami]

How do I access my spam mail?

[Vampireking]

I have checked my emails (including spam folder) again but I still found only the automated answer

[Origami]

Somebody please help me out here. This problem must be solved before weeks end so I can order the discounted Sam and Max posters together with games' DVD's!!!

[Amy Lukima]

Vampire, I have replied to you using this forum, PM and emails. Disc 3 is in your cart and an order was already placed for the other two discs on Oct. 25th.

[Origami]

How about me Amy? =(

[Amy Lukima]

How about me Amy? =(

What was your ticket number?

[Origami]

I'll PM you again.

[Blooglspash]

I'm here about Issue-37763, I'm sure you responded but I just didn't get the E-mail, I checked my spam folder. Could you please PM me the response?

Thanks,
Blooglspash

[Vampireking]

Vampire, I have replied to you using this forum, PM and emails. Disc 3 is in your cart and an order was already placed for the other two discs on Oct. 25th.

Thats not true i have buyed the sam and max complete package at the 27. October, and I have recived no PN, no email answer from you!
My first purchase at Telltale was the BTTF Free Episode 1 at 26. October.

[Amy Lukima]

Thats not true i have buyed the sam and max complete package at the 27. October, and I have recived no PN, no email answer from you!
My first purchase at Telltale was the BTTF Free Episode 1 at 26. October.

I cancelled your first order and put all three into your cart now.

[Pablo]

Amy i still cant see anything in my cart, sorry

[Amy Lukima]

Amy i still cant see anything in my cart, sorry

Please PM me the items you wanted as well as your shipping address. I'm not sure what's going on with your cart.