Never received order

[Dangermouse]

Hi,

I ordered a Sam and Max T-shirt a few days before the game was released, I was told it was shipped on the 30th of October, but I never recieved it. I couldnt find any contact email addresses to contact about it so I replied to the order email.

Who should I talk to ?

My Order ID is: 4673556100

[Emily]

If you replied to the order confirmation, your email should have come in to our support address, but I don't see it. When did you send that email?

Your order shipped on 11/3. We have had reports of orders taking a very long time to get to Europe and Australia by regular mail. I'll have a replacement sent out but I don't know how quickly it'll get to you. :(

[Dangermouse]

I sent the reply on the 23rd of November (australian date, so it might have been the 22nd in North America)

Thank you for your assistance.

[Emily]

I heard back from DR that you'll need to cancel the first order and place a new one. They are going to walk you through this process. Have you heard from them yet?

Please keep me updated on what happens with this. Thanks.

[Dangermouse]

They didnt ask me for anything, just said they are proccessing a refund.

So I guess I will reorder it.

[Emily]

Can you please forward any emails you received from them regarding this issue to me? The email address is emily -at- telltalegames.com.

Thanks.

[Emily]

Has anything else happened since you got that email? Did you place another t-shirt order? Please let me know.

[Dangermouse]

I forwarded the emails they sent me.

I reordered it and the Order ID is: 4764576800

[Emily]

I got the emails, thanks. Did anyone ever contact you to walk you through the order, or did you just do it on your own?

[Dangermouse]

No one contacted me. I just did it myself.

[Emily]

I'm very sorry about that. They were supposed to contact you to explain what was going on. :(

Thanks for placing the new order. Please post here and let me know when you get it.