View Full Version : Never received order
12/15/2006, 03:44 am
I ordered a Sam and Max T-shirt a few days before the game was released, I was told it was shipped on the 30th of October, but I never recieved it. I couldnt find any contact email addresses to contact about it so I replied to the order email.
Who should I talk to ?
My Order ID is: 4673556100
12/15/2006, 07:10 am
If you replied to the order confirmation, your email should have come in to our support address, but I don't see it. When did you send that email?
Your order shipped on 11/3. We have had reports of orders taking a very long time to get to Europe and Australia by regular mail. I'll have a replacement sent out but I don't know how quickly it'll get to you. :(
12/15/2006, 07:28 pm
I sent the reply on the 23rd of November (australian date, so it might have been the 22nd in North America)
Thank you for your assistance.
12/18/2006, 09:45 am
I heard back from DR that you'll need to cancel the first order and place a new one. They are going to walk you through this process. Have you heard from them yet?
Please keep me updated on what happens with this. Thanks.
12/19/2006, 01:39 am
They didnt ask me for anything, just said they are proccessing a refund.
So I guess I will reorder it.
12/19/2006, 06:33 am
Can you please forward any emails you received from them regarding this issue to me? The email address is emily -at- telltalegames.com.
12/19/2006, 11:49 am
Has anything else happened since you got that email? Did you place another t-shirt order? Please let me know.
12/19/2006, 03:05 pm
I forwarded the emails they sent me.
I reordered it and the Order ID is: 4764576800
12/19/2006, 04:17 pm
I got the emails, thanks. Did anyone ever contact you to walk you through the order, or did you just do it on your own?
12/20/2006, 02:09 am
No one contacted me. I just did it myself.
12/20/2006, 06:39 am
I'm very sorry about that. They were supposed to contact you to explain what was going on. :(
Thanks for placing the new order. Please post here and let me know when you get it.
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