S&M Bundle (1,2, & 3) collectible discs

[bonnie]

I've heard from quite a few of you wondering how one gets their season discs with the purchase of this S&M bundle.

To answer the first question of, "are we eligible for the end of season collectible discs if we buy the S&M bundle?" Yes!

Unfortunately, our systems have a hard time recognizing the purchase of a season with bundle purchases like this S&M one. Here's what we can do. I can put season one and two in your cart now and you can complete the order for the cost of shipping and come back to me (several months from now) when season three is available for preorder. I'll have to put season three in your cart for you so don't forget to come back. Or you can wait until season three is complete and the disc available to preorder, and request all three discs at once to save on shipping. Either way, I will need to put the discs in your shopping cart each time.

btw- I'm unable to add discs to existing orders. Sorry.

Please send me your S&M bundle order number with your request for your collector discs to support@telltalegames.com

[NeatNit]

Oh, I was under the impression that eventually you'd fix the store page, and it will recognise. Either way I was going to wait and get them all at once. (besides, I didn't get the pack yet!)

Kind of weird that you can't fix it to work as intended...


And, just in case you see this first... http://www.telltalegames.com/forums/showthread.php?t=17041
I don't mean to sound impatient but I really need an answer soon - the discount is for a limited time only and... stuff.

[Toast_Burner]

So how does this work exactly (I'm not very smart)
I order the bundle, then I said you an email with my order number, and you will then charge me for the shipping and send me the DVD's?
Sounds simple enough

[NeatNit]

Not as simple as entering the order number here (http://www.telltalegames.com/store/samandmax-season1-disc) and here (http://www.telltalegames.com/store/samandmax-season2-disc). I still don't understand why they can't make it work.

[Toast_Burner]

Not as simple as entering the order number here (http://www.telltalegames.com/store/samandmax-season1-disc) and here (http://www.telltalegames.com/store/samandmax-season2-disc). I still don't understand why they can't make it work.

I think the Bundle has its own Order number since it only counts as one purchase.
Doing it the way you said involves using your season 1 order number to get the season 1 DVD, so If you buy the bundle you wont have a season 1 order number.

[NeatNit]

All they have to do is make it also accept an order which includes the bundle. It's that simple.

[Elvenmonk]

Not only that but after buying the bundle it cancles out all S&M orders. I bought Sam and Max Season 2 before I bought the bundle and both order #'s didn't work. I had to have them manually enter the items in my cart.

[toa1995]

quick question any idea how much shipping is normally?

or is there anywhere i can see how much it will cost

[Macfly77]

quick question any idea how much shipping is normally?

or is there anywhere i can see how much it will cost
Go to the Store (http://www.telltalegames.com/store/). Put whatever you'd like to buy in your shopping cart and proceed to checkout.
Enter a shipping address and the next screen (where you have to enter the payment method) will have the shipping costs.

[Mark_M]

Thanks a lot Bonnie,

I got my DVDs ordered now and it only cost me Shipping and handling.

[FlashHero]

Thanks a lot Bonnie,

I got my DVDs ordered now and it only cost me Shipping and handling.

How much was it..the store won't show me the cost of Shipping and Handling and i need to know it...im coming from steam and i like to have back-up discs when ever i get games that aren't from there.

[SunnyGuy]

It does show you, just do as if you were actually shopping until it gets to that part.

[FlashHero]

It does show you, just do as if you were actually shopping until it gets to that part.

But the next button is Submit Order...and the cost stays the same at $19.95.

..I have everything entered including credit card number.

[SunnyGuy]

It should be showing at checkout in the same screen as you input your credit card info if it's something physical.

[Macfly77]

But the next button is Submit Order...and the cost stays the same at $19.95.

..I have everything entered including credit card number.

What you have in your cart is most likely just the downloadable versions. To know how much shipping would be for the DVD's, put the three DVD's in your cart and proceed to the final screen before confirming the order; you will then see the shipping costs to wherever you live.
For example, to Northern California (where I live), first class mail for all three discs is $5.64, Priority Mail is $7.50, FedEx 3 Day Saver is $9.54, FedEx Ground is $9.68 and FedEx 2 Day is $10.53.

[FlashHero]

What you have in your cart is most likely just the downloadable versions. To know how much shipping would be for the DVD's, put the three DVD's in your cart and proceed to the final screen before confirming the order; you will then see the shipping costs to wherever you live.
For example, to Northern California (where I live), first class mail for all three discs is $5.64, Priority Mail is $7.50, FedEx 3 Day Saver is $9.54, FedEx Ground is $9.68 and FedEx 2 Day is $10.53.

Yeah adding the individual dvds added the shipping costs..it is only $5.79 for all 3...So i buy the Package for $15.95...then after that it will say the dvds are free and i only have to pay shipping?

[Macfly77]

Yeah adding the individual dvds added the shipping costs..it is only $5.79 for all 3...So i buy the Package for $19.95...then after that it will say the dvds are free and i only have to pay shipping?
You might have to contact Telltale support (as per the first post (http://www.telltalegames.com/forums/showpost.php?p=314417&postcount=1) of this thread), but yes, once you've bought the package, you'll only have to pay shipping to get the DVD's!

[FlashHero]

You might have to contact Telltale support (as per the first post (http://www.telltalegames.com/forums/showpost.php?p=314417&postcount=1) of this thread), but yes, once you've bought the package, you'll only have to pay shipping to get the DVD's!

Cool...still 13 days left till sale is over so imma wait till next pay-day. But thanks for the info. :)

[Origami]

Arrrghh my order number doesn't work. =(

[Amy Lukima]

Arrrghh my order number doesn't work. =(

Can you PM me your info? I can get it fixed for you.

[FlashHero]

Can you PM me your info? I can get it fixed for you.

My order number isn't working either should i just PM it to you as well?

[Amy Lukima]

My order number isn't working either should i just PM it to you as well?

Please do.

[Origami]

Dear Amy.

The problem still hasn't been fixed for me.
I have sent you 2 emails regarding this without a reply, the first one having been sent on 28-10.
At first I figured it might've been because of busy hours so I gave it some time.
Now I am starting to think they never arrived.

It never had any priority until now and that's why I ask it within this thread(I hope you don't mind).
We, BttF pre-orderers, have received an exclusive 50% off coupon for the set of Sam And Max S3 posters. I want to get these before the coupon expires but because of shipping costs I want to combine this purchase with the DVD's of S1 and 2.

I hope you understand. The coupon doesn't expire until monday next week. So I hope the problem can be fixed before that time.

Thank you in advance.

[Amy Lukima]

Dear Amy.

The problem still hasn't been fixed for me.
I have sent you 2 emails regarding this without a reply, the first one having been sent on 28-10.
At first I figured it might've been because of busy hours so I gave it some time.
Now I am starting to think they never arrived.

It never had any priority until now and that's why I ask it within this thread(I hope you don't mind).
We, BttF pre-orderers, have received an exclusive 50% off coupon for the set of Sam And Max S3 posters. I want to get these before the coupon expires but because of shipping costs I want to combine this purchase with the DVD's of S1 and 2.

I hope you understand. The coupon doesn't expire until monday next week. So I hope the problem can be fixed before that time.

Thank you in advance.

What do you mean you didn't get a reply? You responded to me asking for more free stuff. Please do not abuse these forums as they are for people who have genuine issues. Unless you had a second issue you failed to mention this has been solved.

[Origami]

1. I never asked for free stuff. I asked you a question about how many copies a person is eligible to get. The same question I asked later on the board. This is the email I sent you:

And how many copies of the dvd's is a person eligible to order.
I might consider wanting to have a second copy. One to use and one to.......look at. >.>

SECONDLY
I made this post prior to the problem being solved. In this post I asked for the problem to be fixed regarding the upgrade. I sent you 2 or 3 emails regarding this and you never replied to it, that's why I put it here.
I then thought I might get your attention by posting in the "The Great "I did not receive a response to my ticket" Thread !" since you replied to everyone there.
And as proof check out the time of my above post and your post in the other topic where you say you added the items to my cart.

[LLeg3nd]

Is there a release date of the 3rd sam & max DVD?

[Amy Lukima]

Is there a release date of the 3rd sam & max DVD?

We hope for it to ship this month.

[Origami]

Dear Amy,

Somehow the Sam and Max discs have been removed from my cart. I wanted to make the order just now because of the cool exclusive discount code BttF pre-orderers received.

Could you please re-add them as I have not made any order yet.

[Paul]

I don't wish to be rude, but whatever happened to the S&M S3 disks shipping in October ?

I've got an order [Removed Order ID] containing the S3 disk and the Symbiotes figures which I was hoping to give as an Xmas present but the delays to this order caused by the S3 disk is making me think it won't be getting to the UK in time :(

[Origami]

Please Amy. Could you re-add the 3 S&M seasons to my cart?
I have this 25 dollar shipping discount that ends on Sunday.

[olijack]

Hey Amy just sent you a PM asking for the bundle DVD's to be added to my cart with order number if I need to do something else/sort it another way could you please let me know.

Thanks

[Alan Johnson]

FYI: One disc per copy of the game on your account. That's it.

[Origami]

I know Alan, but as I have stated on multiple occasions I never ordered them.
They got removed somehow before I could.
And I really want to order them this week with the exclusive code you provided us.

[Amy Lukima]

I know Alan, but as I have stated on multiple occasions I never ordered them.
They got removed somehow before I could.
And I really want to order them this week with the exclusive code you provided us.

Do you not see order [Removed Order ID] on your account under invoices, that order what not canceled on our side.

[Amy Lukima]

I know Alan, but as I have stated on multiple occasions I never ordered them.
They got removed somehow before I could.
And I really want to order them this week with the exclusive code you provided us.

I am going to cancel it again and add them now.

[Origami]

Thank you very much Amy.
I don't know why they were not in my cart anymore.
I just noticed at least one other person having the same problem.
In all honesty I don't recall myself removing the items and I don't know why I would wanted to either.

There is not something like a cart reset after a couple of days? It would seem logical with coupons expiring and to prevent people from buying games for a different price then they expect.

[ShiroShishi22]

So I just bought the Collection of S&M and my order number is not working for the DVDs

I did read the first post (but me being paranoid not to ruin anything), so I just need to give you guys my order number?

EDIT: Do the serial numbers have anything to do with this?

SUPER edit: I ended up sending Amy Lukima a PM about this. Hope you get it! :)

[olijack]

Hey there

Amy very kindly sorted me out by putting DVD's into my Cart unfortunately Sam and Max Season 2 isn't in there and wallace and grommit is in it's place. I have pm'd Amy but not heard anything could someone please sort the cart out for me as I want to make sure I order these before the Back to the future weekly offer finishes.

[SunnyGuy]

Hi Amy, or whoever is in charge of this. I was wondering if you guys could add the DVDs for the S&M Complete Collection to my cart, I had already asked for this once to get them when Monkey Island was on sale, but I couldn't buy that after all and the DVDs simply disappeared from my cart. The order was [Removed Order ID]. I was also really hoping that this could be done before Sunday so that I can use it with the Poker Night pre-order bonus and the BTTF Insider code for this week to get the animated series and comic too.

Also, I was wondering if I could order 2 of the season 3 DVDs since I pretty much bought it twice, once by itself and then in the complete collection. It could make a nice gift to introduce other people to the series or even just for collection.

[olijack]

Well sunnyguy looks like both you and me are out of luck as no one was working at telltale yesterday no response here and Amy never responded to my PM sent Thursday Evening (European Time) and now that code has expired good way of saving on published code i guess :(

[Zetta]

Could you re-add the season 3 disk to my cart too?
It vanished for me as well.

[SunnyGuy]

*sigh* I'm here. Again. Needing the 3 Sam and Max DVDs to be added to my cart. Again. Because they disappeared. Again. If I leave them there untouched for a while how long should they stay there? I'm waiting until the S3 DVD starts shipping to see if there are any other interesting sales meanwhile and order everything together.

Sorry to bother you.

[Alan Johnson]

@SunnyGuy: Just hold off on asking for them to be put into your cart until the Season 3 disc ships. Otherwise you'll likely have to get them re-added again since the cart can be a little weird sometimes.

[SunnyGuy]

The problem with that is that what if a sale I HAVE to buy happens before then and I miss it? I could ask then to have them added, but it's not certain that they'll get added in time. Worse case scenario the S3 DVDs don't ship until after Christmas for god knows what reason (lets hope not though) and I missed the free shipping.

It's quite an annoying dilemma and I'm sure it's annoying for you guys too to be asked to do the same thing repeatedly by the same person ^_^;

[IcarusPenn]

I ordered the bundle, and sent the email to signify I did so I could get the DVDs free. I got an email saying the discs had been added to my cart, and to log in and check out, but they weren't present when I went to my cart. What's going on there?

[puttesnutte]

So I got the three S&M DVDs added to my cart, and when I go to checkout I notice I can select free shipping although I have not bought for $50 or more.
That seemed a little strange, but I tried it anyway. However, I still got redirected to PayPal which wouldn't let me make a payment of $0.00, so I tried to return to checkout but now the DVDs where gone...

So are you supposed to get free shipping even if you haven't ordered for $50 or more, or is it an error in the system? And if so, what happens when I place an order below $50 and select free shipping? Will the order still ship? Are you going to bill me afterwards for the shipping?

Anyway, I need you to re-add the S&M DVDs to my cart.

[Kaldire]

same happened to me and i paid 0.01 and paypal accepted it

penny? oh hell yea!
I know I somehow found a bug and ripped off telltale of shipping, its why I asked about DONATIONS

like the heart thing..
paypal will never let you spend 0.00(INSERT MONEY HERE)

[Zetta]

Why don't you just make another shop page of Sam & Max: The Complete Collection DVD edition? Then you could have a page made for all the people who bought the collection where you can tick off which of the 3 DVDs you want! Then you can avoid a whole load of people asking you the same question!

[Amy Lukima]

Why don't you just make another shop page of Sam & Max: The Complete Collection DVD edition? Then you could have a page made for all the people who bought the collection where you can tick off which of the 3 DVDs you want! Then you can avoid a whole load of people asking you the same question!

I wish it was that easy. :( The only fix for this is for me to manually add them.

[V_Ben]

I have a slightly different fix. I bought all season 2 episodes separately, so I can't get the disc for free. Would it be possible to get the season 2 disc added to my cart? Pretty please? :(

Edit: It appeared in my cart. Love you guys so much, time to finally get DVD's of all my telltale stuff! :D

[Siterath]

Hey guys

I picked up the S&M bundle today as part of the 30 days of Telltale deal. I sent off an email to the support address listed regarding the DVDs.

Issue # 39490

Thanks all for the hard work

[Jagji56]

Ok, so I just e-mailed the support with my order # and account name. Hope it works...

[Jagji56]

Ok, so I just e-mailed the support with my order # and account name. Hope it works...

issue-39582

:)

[Amy Lukima]

issue-39582

:)


It's taking me 24-72 hours to get back to support tickets right now, judging by the number yours is a little younger than that. I will do ASAP and email you! I promise.

[Neard]

Is there any sort of cut-off time before ordering the disks?

For instance, can I wait until BTTF is fully out, then order my S&M & SBCGFAP disks when the BTTF one is ready? (I ordered the games on the 4th and 8th of this month)

Thanks. (And sorry if this isn't the right place, and it's been asked before)

[Macfly77]

Is there any sort of cut-off time before ordering the disks?
There hasn't been in the past, so there shouldn't be (unless we're talking limited edition like the TOMI Deluxe Edition once was and probably once more will be in the future).
If you ever have any problem ordering the free DVD of a season you already purchased, you can always e-mail support at support@telltalegames.com and they will take care of you.

[Locoweed]

So wait, I purchased the complete bundle, and so now I can't get the DVDs because I didn't know I couldn't register for the DVDs? :(

Is there anything I can do?

[Macfly77]

So wait, I purchased the complete bundle, and so now I can't get the DVDs because I didn't know I couldn't register for the DVDs? :(

Is there anything I can do?
Yes. Follow the instructions from the first post (http://www.telltalegames.com/forums/showpost.php?p=314417&postcount=1) of this very thread. ;)

[samson291]

Hey

I picked up the S&M bundle last week as part of the 30 days of Telltale deal. I sent off an email to the support address listed regarding the DVDs.

Issue # 39721

[DancingOnTheTardis]

I have a similar problem but with the Tales of Monkey Collector's disc.

I own the downloads of all Monkey Island games.
When I go to the Monkey Island page, the screen SAYS 'Place order for collector's DVD you only pay for shipping' but I can't work out how you actually DO it.

I tried putting the dvd in my trolley and going to checkout but it is still trying to charge me full price. WHAT DO I DO?

[Amy Lukima]

I have a similar problem but with the Tales of Monkey Collector's disc.

I own the downloads of all Monkey Island games.
When I go to the Monkey Island page, the screen SAYS 'Place order for collector's DVD you only pay for shipping' but I can't work out how you actually DO it.

I tried putting the dvd in my trolley and going to checkout but it is still trying to charge me full price. WHAT DO I DO?

Use your order number in the coupon code area. If that doesn't work send an email to support@telltalegames.com

[DinoBirdy]

Hi,

I'd like some clarification and help with today's sale, please.
Does every game in the bundle come as a separate download?
Would I be eligible for the DVDs at only shipping costs? If yes, do I add them into this order or do I have to place this order first and claim them later?

I also noticed a strange thing. At the first page in my cart, it tells me to get something of $0.05 to get free shipping. It seems to do the calculation based on the original cost of the bundle ($49.95) and not on today's sale ($19.95).
Is this correct?

Sorry if this stuff has been asked before, but reading through the threads here, I got more confused.

THX.

[Macfly77]

Hi DinoBirdy.

I'll help clarify the offer with what I know.

1) AFAIK, every episode comes up as a separate download (no Great Adventure Bundle-type launcher from which to download the games here) with its own launcher.

2) You will be eligible for the end-of-season DVD's (as stated in the terms of sale on this page (http://www.telltalegames.com/30daysoftelltale#)). You will probably have to follow these instructions (http://www.telltalegames.com/forums/showpost.php?p=314417&postcount=1), though.

3) You will most likely have to place a separate order for the DVD's as the ordering system will not recognize you as owning the downloadable versions until that order is processed. I will refer you to this post (http://www.telltalegames.com/forums/showpost.php?p=314417&postcount=1) one more time.
Note about this post (http://www.telltalegames.com/forums/showpost.php?p=314417&postcount=1): the Season 3 DVD of Sam & Max is now available and can be added to your cart by Amy at the same time as the other two.

As for your last question, I will say that I honestly don't know.
Since you will not have anything "shippable" at the time of the bundle order, it will not make a difference, but if you need to buy something else (a physical item that is not the Sam & Max DVD's, since as stated above, you will have to place a separate order to get those for free), you can always try to add it to the order and see if you get charged shipping before completing checkout.

Hope this helps!

[burninglink5]

How long does it usually take to have my discs added to my cart? I emailed my order number for the Sam and Max complete bundle to support@telltalegames.com the other day, and I still haven't received a reply.

[spetter]

Sent email to support@telltale.games.com as requested in first post. Hoping they reply asap :)
Ordered Sam & Max: Complete Collection myself, but system won't recognize when trying to order the DVD's.

edit: issue-41310

[puttesnutte]

I would like to have the 3 S&M DVDs added to my cart.

Sent e-mail to support 16th December. Got code 'issue-40040'
No further reply.

[crashblast23]

Sent email to support@telltale.games.com as requested in first post. Hoping they reply asap :)
Ordered Sam & Max: Complete Collection myself, but system won't recognize when trying to order the DVD's.

edit: issue-41310

I did the exact same thing you did, and have the exact same problem.

Help us out telltale?

[burninglink5]

Its been a week now, and I still haven't received a reply regarding the discs being added to my cart.

[nightshadezero]

Sent in my email just now. Hoping the silence was due to someone being on vacation.
issue-41719

Also, does anyone know where exactly they ship from?

[spetter]

Telltale replied with a Coupen code to get the DVD's for free. But, that Coupon code did not work in my case. Emailed them back. Same issue-41310 number as before.

Will edit if system automatically sends me new issue number.

Edit2: the Second Coupon code telltale gave me worked ok :)

and yes one thing backordered for me too. Well yeah, important thing is that order will be processed.

I used Coupon code inside shopping chart yes of course.

[nightshadezero]

I also got a coupon code, and it worked just fine for me. Only problem now is that the Season One DVD is backordered. Oh, well. You win some, you lose some.

Anyway, you used the coupon code in your shopping cart rather than in a page for an individual DVD, right?

[Oet]

I now have this message about my newly placed order:
Sam & Max Season One + Bonus Disc
Sam & Max Season Two + Collector's DVD
Sam & Max: The Devil's Playhouse + Collector's DVD
One or more items are backordered. Your order will ship when all items are in stock.

I found all DVDs in the STORE page (season 3 DVD could be tricky to find at the Devil's Playhouse own page :)). After collecting each individual DVD in the cart I used the coupon there. It also showed no shipping costs with FedEx free shipping (I live in the Netherlands). However, like with you guys... it's backordered (season 1).

[tabstis]

Please could I get the DVD for the third season added to my basket? I bought it as part of this bundle and have already ordered the other two...

[Macfly77]

Please could I get the DVD for the third season added to my basket? I bought it as part of this bundle and have already ordered the other two...

You should follow the instructions from the first post (http://www.telltalegames.com/forums/showpost.php?p=314417&postcount=1) and e-mail your bundle order number to support@telltalegames.com.

[Zetta]

I have emailed to have it added 3 times, the first 2 times it got added but the cart removed it by itself before I could order it and the 3rd time it never got added at all!
Hoping 4th time lucky...
[issue-43219]


EDIT: Okay, I just got an e-mail from Amy saying that she has shipped it now. Thanks!

[Final Fall 0]

I wanted to wait until the S3 bonus disc was out before going through all the trouble and order them all at once.

So, I just wanted to ask if all three bonus discs are now available? To save on shipping, of course =)

[Jake]

All three discs are definitely available.

Season One DVD: http://www.telltalegames.com/store/samandmax-season1-disc
Season Two DVD: http://www.telltalegames.com/store/samandmax-season2-disc
Seaspm Three DVD: http://www.telltalegames.com/store/tdp-disc


For the earlier season's discs, you may need to go to your purchases page (http://www.telltalegames.com/mytelltale/purchases), scroll to the bottom, and find your old order numbers from when you bought the games, or the Store will have trouble giving you a discount.

[nOmArch]

Just emailed support to get the S&M DVD's added to my basket (order code did not work when I tried ordering them direct from the store)

[nOmArch]

Many thanks for sending me the code Amy! I have one question though, since I've ordered the DVD's there's a new serial code under each S&M episode so it's like I've bought each episode twice.

Would I actually be able to use these new codes to say, gift a friend a copy of the seasons or is it just a glitch in the cart.

If not, then no worries I just wanted to check it out before i mentioned it to someone.

thanks

[Traktor]

I had written a request for add DVD's to my cart, but nobody answered me.
My issue number: issue-46470
Maybe there can you answer me?

[BetsyT88]

I also purchased the Sam & Max bundle & would like to get the DVDs. The auto-response email code was 'issue-42517'. Thanks.