monkey island dvd shipping problem [issue-32337]‏

[danivempire]

Hello all,

on the 7th june, I received an email telling me that my order (Tales of Monkey Island DVD with Steve Purcell slipcase) was shipped, and with the mail a UPS tracking number came. This tracking number never never worked, always the same Delivery status information is not available for your item via this web site.

I sent an email to the support the 16th june, got a automatic response to tell me that I will get an answer soon, nothing yet...

so, how can I know where the hell my dvd is? I live in belgium so I could understand it would be long. Even that sometimes I order things in China and it comes within a week, but if only the ups tracking would work???

ps: it's the second time I contact support and that I had NEVER had an answer... :confused:

[Irishmile]

I had a package once that the tracking number never updated with... package just ended up coming .... in fact I think the tracking thing still has not updated.

I would bet you get it sometime next week... it takes nearly a week for stuff to get from California to Wisconsin.

[Macfly77]

First of all, are you sure that the tracking number is a UPS and not a USPS one?
UPS (http://www.ups.com/) tracking numbers start with 1Z, USPS (http://www.usps.com/) ones are (at least for domestic shipments) all numbers.
Secondly, people in Europe started receiving their packages yesterday (in this thread (http://www.telltalegames.com/forums/showthread.php?t=16647&page=58), someone from the UK mentions having received their package yesterday when it shipped on June 7 and another person from the Netherlands also received theirs yesterday).
As far as the tracking information goes, Irishmile is right.
The USPS tracking numbers are mostly just a delivery confirmation and often do not get updated until after the delivery.
Finally, according to USPS' website (http://ircalc.usps.gov/MailServices.aspx?country=10033&m=13&p=0&o=1&mt=13), shipping to Belgium with International Priority (the cheapest international service that Telltale currently offers) takes 6 to 10 business days (which is still just an estimate and can also depend on weather conditions and mail volume).
Hope this helps!

[bonnie]

Hi danivempire,
My reply must have been eaten somewhere? Please check your pm's. Order shipped on 6/7 with USPS Priority Mail International. Normally, International shipments can take between 4-6 weeks.

Cheers,
bonnie

[bonnie]

Hi Irishmile,
I tracked your package, and show USPS delivered yesterday. Did you receive it yet?

Cheers,
bonnie

[zinzan]

Got email saying my order had shipped on 9th June, still no tracking information on USPS site yet.

Incidentally,



Normally, International shipments can take between 4-6 weeks.



$18 dollars to wait 4-6 weeks for shipping is ridiculous.

[Macfly77]

Got email saying my order had shipped on 9th June, still no tracking information on USPS site yet.
Like I posted above, there will most likely not be any tracking information on the USPS website until AFTER delivery, as the so-called tracking number is more of a delivery confirmation.
My brother's package shipped on June 12 (by the way, I was sort of wrong as USPS "tracking" numbers for international packages DO have letters and look something like LN** **** ***U S) and he has not received it yet, but I'm not too worried as it usually takes 1-3 weeks for him to get packages from the US (he lives in Tervuren, Belgium).
Unlike UPS or FedEx which have a time guarantee for delivery (and are way more expensive), USPS can be quite erratic, no matter which service you choose (I used to order frequently from Deepdiscount.com and I once received a package a week before another one that had been shipped a week earlier... and that's within the USA!).
However, I have yet to encounter a non-delivery problem.