Sam + Max Situation: Comedy - Crash after Credits! (Access Violation error)

[MarkoH01]

Hello,

I have waited patiently for the release of the new Episode. What a surprise: I downloaded, launched, looked at the credits and listened to the music...after displaying the game title there was a window saying "Acces violation at 0xA0113F78 (tried to read from 0xA0113F78), Program terminated" - That's it!

I have a SB Live Sound Card and a Geforce 6800GT - AMD CPU. No problems with Episode 1 (just installed it again to test). What can I do?

BTW: I have already tried to delete the prop file - still the same. :(

[Kettenbach2]

Same problem here. Quite frustrating after six hours of waiting for that damn e-mail with the download link to arrive...

[Welshy]

Exactly the same error here! Damn, waited all day to play this

[Kevin]

Is this before seeing Sam & Max in the office, or after the opening cutscene?

[Welshy]

For me it crashes a few seconds after the opening cutscene, while in the office

[Kettenbach2]

In my case, it's right after the intro, when the words "Situation: Comedy" appear on the screen. I've not seen any opening cutscene yet :-(.

[Kevin]

Welshy: Sounds like it's crashing when saving the game. If you don't have the latest video drivers, please try updating them.

Kettenbach2: I'm still looking into that part of the game...

[Welshy]

Thanks for such a quick reply =)

Unfortunately i've downloaded my latest drivers and its still crashing, the game loads up and im actually able to play it for about 1-3 minutes each time before it crashes. I tried saving when i get the chance and it doesnt seem to be causing the problem.

Edit: I get exactly the same error message as above, and episode 1 worked perfectly on this machine

[MarkoH01]

For me it crashes right while displaying "Situation: Comedy" with a black screen as background.

I just tested again: I start Sam + Max using the Launch button in the Window and then I can press Space to Skip Intro - that's exactly the moment the error message appears. I have newest NVidia Driver and also tried to disable all my audio codecs. :(

[Kevin]

Please try running in a window (Alt+ENTER) and turning the graphics quality down.

[Welshy]

Please try running in a window (Alt+ENTER) and turning the graphics quality down.

Still crashing for me im afraid, i've also tried right clicking on the .exe and changing the compatibility options but still nothing.


I feel like a right pest now :confused:

[Kettenbach2]

Same thing here. Changing the compatibility options didn't help and I can't turn down the graphics quality because the game crashes before I get access to the menu that lets me do that.

[Kevin]

If you haven't already, please try deleting your 'prefs.prop' file in your install directory and trying again.

[Kettenbach2]

Nope, didn't work. :-(

[Welshy]

Didnt work for me either, sorry
also tried rolling back to older drivers as well as new ones

"Error Access violation at 0x006EOFEB (tried to write to 0x00000000) program terminated"

[MarkoH01]

Still no success - Window, deleteing prop file, turning off Audio codecs - game crashes after Credits.

[floatstarpx]

having the same problem here. episode 1 ran fine also.
machine is AMD Athlon XP, Geforce 6800 (latest drivers), 512MB Ram, XP SP2 incase any of that is helpful!

crashes with that error every 3-5 minutes, so we can play a bit - but then have to start up again. it seems to be at a different point each time when it crashes out.

:)

[MarkoH01]

Hey - that's interesting. At least two people with a GeForce 6800 (newest drivers) and an AMD CPU. Maybe here's the problem?

[MarkoH01]

Now I reinstalled older NVidia drivers and still no success. It is 4:43am here in Germany and no Sam + Max today - so sad :(

[weak]

Yup same problem here.

Game crashes after the black screen saying 'situation: comedy'.

Tried it in a window and deleted prefs.prop.

Still crashes. :/

Episode 1 ran without any problems.

screenshot of the error message: http://www.pwnage.dk/samandmax.jpg

[Kevin]

Do you all have AMD machines?

[weak]

nope, pentium 4 1,8 ghz here

[MarkoH01]

AMD 2800+, GeForce 6800GT, 1GB RAM. WinXP Sp1, SB Live.

[MarkoH01]

Still no solution?

[Drezic]

Yo! Another "acces violation" victim... For me; I was able to play the game, but just a little. It ran rather slow, so I shut down my computer for a while and tried again. Then, I got the same message. I haven't been able to play the game since...

I'm crying right now...:(

[Drezic]

Update:

I reinstalled the game, and I was able to play it. Yet, when I quit and try to load a saved game the game crashes again. I suppose there's something wrong with the savegames; there are more threads on this forum that have problems with savegames.

I haven't read any recent reply of any telltale employer; are you guys still working on it? PLEAAAAAAAAAAAAASE!

[pun1sh0r]

Got the same problem here. It crashes when "Situation: Comedy" is on the screen. I got a Athlon2400XP and a GeForce6600.
Hope you fix it soon...

[dr_debil]

i've got the same problem. game runs fine the first time i start it after installation. when i try to launch it again it shows me the access violation too.
hardware: athlon venice 3000+, geforce 6800....:mad: :mad: :mad:

[Kettenbach2]

It might have something to do with the "prefs.prop" file. I tried to use the one that was created by "Culture Shock" and the game crashed right away with that same "access violation" error. It wouldn't even start the intro.

My Hardware: Athlon 64 3200+ , GeForce 7800 GS (w/ latest forceware drivers)

[MarkoH01]

It might have something to do with the "prefs.prop" file. I tried to use the one that was created by "Culture Shock" and the game crashed right away with that same "access violation" error. It wouldn't even start the intro.

My Hardware: Athlon 64 3200+ , GeForce 7800 GS (w/ latest forceware drivers)

Tried the same and it did the same - is here anybody who hasn't a GeForce and has the same problems? It seems that all users in this thread are heaving a GeForce Card.

Is Telltale still working on it?

[MarkoH01]

Update:

I reinstalled the game, and I was able to play it. Yet, when I quit and try to load a saved game the game crashes again. I suppose there's something wrong with the savegames; there are more threads on this forum that have problems with savegames.

I haven't read any recent reply of any telltale employer; are you guys still working on it? PLEAAAAAAAAAAAAASE!

I must have reinstalled the game a dozent times - no success - yet! :(

[Kettenbach2]

C'mon! There's got to be a solution! I want to play the game!!

Kevin? Have you found out anything yet?

[MarkoH01]

Everyone here seems to have a GeForce - I am quite sure that here is the problem.

Now I uninstalled my Antivirus Program and my Firewall - No success - Damn! :(

[Kevin]

I'm going to find a GeForce 6800 or better and look into it some more...

[abdallah]

Same problem here. And now I also get an error when I try to download the install file from your website again (I tried uninstalling), so im stuck.

I have a Geforce card as well by the way, a 6200.

[weak]

i got a geforce 4 ti 4200 and a pentium 4 1,8 ghz as stated above.

[Evil Penguin]

Just for the record (regarding the Geforce idea), the game played nicely and crash free on my Geforce 6600GT.

[MarkoH01]

I just tried the demo version - CRASH!

I am so unhaaaapppyyyyy :(

[Drezic]

I've got a geforce as well; Geforce3 ti 200.

Not a very new one but I had no real problems running the last episode.

By the way, I appreciate your help Kevin, and, moreover, I appreciate your post to say that you are actually working on it. I'm trying to send you the best possible mental energy as hard as I can. I hope that works. If not, have some more coffee.

GO KEVIN!!!!!!!!!!!

[MarkoH01]

Reinstalled DirectX 9.0 c - no success.

[Welshy]

Dont suppose any1's got an idea what's causing this problem :(

[abdallah]

For me the crash occurs if I have quit the game after playing it for the first time after an install, i.e I could probably play through the entire episode if I never quit the game. If I do however, it crashes when I load or start a new game from the menu.
But the first time it works perfectly fine, so it probably has nothing to do with drivers.

[mandilarator]

I've read in another post that the game was delayed a few hours cause Telltale discovered some bug and had to backtrack and fix it.
Might this have caused more problems?:confused:

[Drezic]

For me the crash occurs if I have quit the game after playing it for the first time after an install, i.e I could probably play through the entire episode if I never quit the game. If I do however, it crashes when I load or start a new game from the menu.
But the first time it works perfectly fine, so it probably has nothing to do with drivers.

Yes, that's exactly what happened to me, as I tried to describe the situation before. I expect it's either a Geforce thing or a savegame thing...

[MarkoH01]

So - I haven't slept this night because I was reinstalling my windows from scratch! Guess what - Sam + Max 2 still crashes - I've only installed directx 9.0 c and newest GeForce Drivers. The problem is definately the program itself! Guess I have to wait till they made a patch :(

[Drezic]

So - I haven't slept this night because I was reinstalling my windows from scratch! Guess what - Sam + Max 2 still crashes - I've only installed directx 9.0 c and newest GeForce Drivers. The problem is definately the program itself! Guess I have to wait till they made a patch :(

I read a thread on this forum about somebody having the same kind of problem with episode one. Only, he was the only one then. One of the telltale employers suggested a refund in case the wouldn't run. This made me kind of angry:mad:; I do not hope they are going to suggest a refund here; I did not wait for this game for so many years just to hear somebody suggest a refund now, did I? :confused:


Please, there has got to be some way to fix this bug? :(

[abdallah]

I read a thread on this forum about somebody having the same kind of problem with episode one. Only, he was the only one then. One of the telltale employers suggested a refund in case the wouldn't run. This made me kind of angry:mad:; I do not hope they are going to suggest a refund here; I did not wait for this game for so many years just to hear somebody suggest a refund now, did I? :confused:


Please, there has got to be some way to fix this bug? :(

I wouldnt worry about it, this time a lot of people seem to have this problem. Emily told me in an email theyre focusing on the bad link problem now, which makes sense since more people will get to download the game that way, and that theyll take care of this afterwards.
Heres the quote from the email:
Yeah, keep an eye on the forum for more info about the save. I know
Kevin's going to work on it but he's busy with this activation issue
right now, too.

[Djingis Kan]

Hi!

I guess I'll join the club, same problem.
It just seems to crash very early compared to others: right after I click on "Lauch Game".
Some more details here (http://www.telltalegames.com/forums/showthread.php?t=1839).

I also have a GeForce (5200) and Culture Shock worked fine.
BTW, just wondering: does anyone else here use win 2000?

Bye,

Kan

[MarkoH01]

I wouldnt worry about it, this time a lot of people seem to have this problem. Emily told me in an email theyre focusing on the bad link problem now, which makes sense since more people will get to download the game that way, and that theyll take care of this afterwards.
Heres the quote from the email:

Why are they focusing on a bad link when the game you can download doesn't run correctly? I think it is more important to fix that and THAN fix the link - so you can download a good copy of the game. I wasted my weekend by reinstalling all drivers and windows and all I could see is the pre Intro sequence. But very well - I guess all we can do now is to wait!

[memento]

Same Problem here. Crash right at the title screen after the credits

AMD CPU and Geforce 6800.
German Windows XP Pro version

I already tried
- reinstall
- new download and installation
- newest drivers
- reinstalled newest directX

nothing helped.

Please find a solution fast.

[MussKatt]

I have the same problem after starting up the game, i don't even get to the credits. I have an amd and Geforce... Never had any problems with the first episode. I have 512 megs of ram. here is my error message

Error: Access violation at 0x0074FFFF (tried to read from 0x00000000), program terminated.

I reinstalled windows Xp a couple of days ago and have all the latest drivers. Any insights?:(

[abdallah]

Why are they focusing on a bad link when the game you can download doesn't run correctly? I think it is more important to fix that and THAN fix the link - so you can download a good copy of the game. I wasted my weekend by reinstalling all drivers and windows and all I could see is the pre Intro sequence. But very well - I guess all we can do now is to wait!

Because life is unfair ;)

[lclarke@leoclarke.com]

*I am also experiencing this problem, although it sounds like there are enough people having it that adding my voice won't make a solution available any sooner.

*For the sake of interest, I am using an Athlon 3800x2 and an nVidia 7600GT. I'm running Windows 2003, and while that may not be supported, it sounds like it might not make much difference at this point. The last episode ran almost perfectly on two Intel machines with ATI video (One P4, one Core Duo). This time around, I haven't been able to launch the game at all, let alone experiencing the benefits of seeing credits or corrupted savegames.

*The exact error message I'm receiving is basically the same as everyone else: "Error: Access violation at 0x0084FFFF (tried to read from 0x00000001), program terminated".

*I don't recall getting an option to choose my username, so I hope my email address hasn't been thrust upon me as one.

[Drezic]

I wouldnt worry about it, this time a lot of people seem to have this problem. Emily told me in an email theyre focusing on the bad link problem now, which makes sense since more people will get to download the game that way, and that theyll take care of this afterwards.
Heres the quote from the email:

Well, that calmes me down a bit, for now at least . Thanks for sharing :)

[MarkoH01]

Hi Kevin,

any news? It seems there are a lot people who are experiencing the same problem. Can you tell us something new to calm us down? Will there be a patch?

[Kevin]

Still looking into it as we speak...

[MarkoH01]

I have solved it! At least for me - I installed Service Pack 2 and now it seems to function. Since you should not be forced to install a new SP to get the game running I still recommend a patch.

AMD 2800+, Win XP SP1, Gefoce 6800GT newest drivers, SB Live -> Crash after Credits

AMD 2800+, Win XP SP2, Gefoce 6800GT newest drivers, SB Live -> starts without problems.

[Kevin]

Sweet!

I was going to ask one of the more adventurous GeForce users to try the "Omega" drivers, found here: http://www.omegadrivers.net/nvidia.php

Any takers?

[Welshy]

I might as well try those drivers, i already have service pack 2 and the games crashes like a sightless rally driver.

I'll get back to you when i've installed them

[Djingis Kan]

Hi!

I just tried it - didn't work for me.
Nothing changed still crashed at the same point...

Kan

[Welshy]

Fortunately it worked for me :D went a straight 15 minutes without a crash in sight, huzzah's all around!!!

Thanks Kevin

[abdallah]

Ill try it out when I get home..

[Welshy]

...oh wait, nevermind. Its crashing again! :eek:

but at least i had long enough so i could complete it, :D side splitting stuff

[abdallah]

Ive used Omega drivers before with my old graphics card but my computer crashes when it reaches 100% of the installation now. I tried installing them three times with the same result, and have consequently given up on installing them. I have no idea if they would solve the crash for me, but hearing the others I doubt it.

[mojo]

I have a Pentium 4 with a Geforce 6800 card and windows SP1
I get the error message "Acces violation at 0x00592080" even before the game gets to launch...

[Drezic]

Sweet!

I was going to ask one of the more adventurous GeForce users to try the "Omega" drivers, found here: http://www.omegadrivers.net/nvidia.php

Any takers?

I tried it and I was able to load a savegame. Alas, the game only run for about 5 seconds. When I try to move Sam the game not only crashes my entire system becomes unstable.

Still, a tiny little progress was made... Not enough yet, though.

[MarkoH01]

I have a Pentium 4 with a Geforce 6800 card and windows SP1
I get the error message "Acces violation at 0x00592080" even before the game gets to launch...

As told before - after installing SP2 (you can uninstall it afterwards if you don't like it) I was able to complete the game (Geforce 6800GT). I was not able to even start the game using SP1.

[pun1sh0r]

Installed in on my parents PC with Athlon/GeForce/WinXP SP2 -> worked
Installed in on my girlfriends PC with Pentium/GeForce/WinXP SP2 -> worked
Installed now SP2 on my PC -> it works! finally!

[memento]

Have SP 2 on my PC an does not work.

Same error all the time.

[floatstarpx]

Have SP 2 on my PC an does not work.

same.
obviously doesn't fix it for everyone!
i think probably all that can fix it for most of us is a patch on the game itself.

[memento]

And I hope this patch will come soon.
It is now one week ago the first people posted this crash here and there is no real solution in sight. Taking into account that episode 1 worked without such problems it should not be too difficult to fix this bug. The fact that this is a "can't even start playing" bug should make it top priority.

But right now I don't see much happening here and I am becoming increasingly impatient

[floatstarpx]

But right now I don't see much happening here and I am becoming increasingly impatient

Be patient. Yes, it is disappointing having to wait. But i'm sure they're working as hard as they can to get all these problems located and fixed! :)

[kenohki2]

Hi all,
I am also having the 1-3 min play then crash problem. I have an Athlon XP2600+ and an Nvidia GeForce 6600.

After reading through the thread I am going to try something. Some one mentioned SP2. Back with NT if there was a serious Microsoft patch it some times messed up some of the system files. The solution at that time was to re-run the most recent SP. And considering that there have been some doosies of updates lately I figured I would give it a try and let you all know what I find out.

[kenohki2]

Ok, after that lovely 270 meg download I have come to the following:

After making sure that I updated the Nvidia drivers and the SP2 I can sort of play the game. To a point. Sometimes while in the office if I clicked on the door to leave I would get instant crash. Also any time I pulled an item out ex. Sam gun or gas gun, the game would crash immediately. I hope this helps someone out a little bit more.

[Jackson]

A full week has passed since this game has been released.
I´m used to PC games not working properly right after release but this is really really bad.
So these guys are telling us that they´re "still looking into the problem"? Wow now I´m relieved.... it IS their job to do that, right? They don´t have to tell us all over again. Instead they better come up with a solution because I feel like that money I´ve spent on Season 1 was definitely wasted.

[SpaceButler]

I just downloaded and installed the game, and it crashes right after the opening credits with the message already posted above, too. :(

My system:
Athlon 3700+
GeForce 6800

[Drezic]

A full week has passed since this game has been released.
I´m used to PC games not working properly right after release but this is really really bad.
So these guys are telling us that they´re "still looking into the problem"? Wow now I´m relieved.... it IS their job to do that, right? They don´t have to tell us all over again. Instead they better come up with a solution because I feel like that money I´ve spent on Season 1 was definitely wasted.

I'm getting a little tired about this situation too. I paid for this game and I am not able to play it... And there seems to be no solution in sight! Added to this, this Kevin guy who pretends to be a telltale technician asks us to try out some driver. I try it, it f***s up my system, I post a reply that it doesn't work, just as some others with the same problem, and he doesn't even get back to us about it!

I am running out of patience...

[Kevin]

Drezic,

Sorry you still have problems. Are you running SP2? It seems that most people who are having problems with GeForce cards have fixed it by installing SP2.

Besides being a "guy who pretends to be a telltale technician" I also happen to be the co-founder and co-owner of the company, so I really do want to see your problem solved! Please PM me with all your system specs.

Thanks,
Kevin

[kevin.DE]

Win2K SP4 AMD Athlon 64 GeForce 6600
No problems (absolutely no problems) with episode 1.

Download Episode 2 OK. Install OK. Play game for a few hours OK. Save. Bed. Start game again the following day: Load Game -> "Access violation"

If I delete the .save files than the game seems to run normally. I'll now have to wait for an open-end weekend to try to do it all in one fell swoop (I like this expression). Would be nice to be able to save and load though.

I too have been chatting with 'Kevin' over the past week (no relation).
- Hello Kevin.

Kevin from germany.

[Welshy]

Hey Kevin.De im in the same situation as you are as you can see from my previous posts, i updated the new drivers that Kevin posted and the game ran perfectly fine...untill i restarted my machine and then it was crashing again. very strange indeed.

[memento]

Sorry you still have problems. Are you running SP2? It seems that most people who are having problems with GeForce cards have fixed it by installing SP2.


I think its a little exaggerated to speak of "most people" here. There are still a lot of users (like me) who can't use the product they paid for, although they tried all the supposed workarounds. Your "problem solved, runs for most people now" attitude makes me really angry.

This is a worst case bug! Not some little texture flickering bug, its even worse than a plot stopper. Can't play at all! :mad:

I expect a patch as soon as possible and informations what Telltale is doing about it right now.

[Siller]

Just wanted to share my specs if that may help narrowing down the problem.

I don't often use that word, but my PC dastardly refused to get any further than the opening credits:
AMD Athlon XP 2400+ (Asus A7N8X-X MB)
1.75GB RAM, nVidia GeForce 6600GT (128MB RAM), ForceWare 84.21
DirectX v9.0c [4.09.0000.0904] (installed 11/26/06)
running on XP SP1

But I got the game working on my device for work (that ridiculously does make some sense) which is:
Intel Pentium M, 1500MHz (Acer TravelMate 290 MB)
1GB RAM, ATI Mobility Radeon 9700 (64MB RAM), ATI Catalyst 4.4
DirectX v9.0c [4.09.0000.0904] (installed 04/28/06)
running on XP SP1

As you might have guessed, I'm not much of a gamer and thus do not frequently update drivers and such ("Never touch a running system", after all!). But it'd be kinda derisory to have a game like "Sam & Max" not to run on an average system.

Yet again it seems as if the problem might be connected with GeForce graphics cards...

As so many things have been tried already and failed, I tried a few other things to bypass this somehow. First off, I copied my prefs.prop file from my laptop (including the autosave) to my PC which at least enabled me to load a savegame and enjoy approximately 5 seconds of mind-boggling entertainment (Sam walking in some direction; doesn't really matter which way I let him go though).

But wait, here's a funny thing... so, I was tired, my twisted mind began throwing stupid ideas at me and I eventually started installing XP (bundled with SP1) in a virtual machine (VMware Player 1.0.3). Just a plain, boring XP-install (except for uninstalling all that needless junk that comes shipped with, e.g. Internet EXplorer, that MSN-thingy, etc. and installing the VMware drivers). And -surprise!- Sam & Max did run. The intro played rather smoothly, the game itself succumbed somehow to the limitations of an emulated environment, but at least didn't crash (admittedly I didn't "play" a long time). So, here are the specs:

[still an] AMD Athlon XP 2400+ (on an emulated Intel 440BX MB)
with 512 MB RAM donated by the host, the top-notch VMware SVGA II (32 MB shared [oh, really?] mem)
DirectX v8.1 [4.08.01.0810] (bundled with XP)

I'm aware of the fact that this might have been completely pointless, but it might still narrow it down to the apparent nVidia-problem. Or maybe it's a combination of both nVidia and SP1. Or whatever!

Why are they focusing on a bad link when the game you can download doesn't run correctly? I think it is more important to fix that and THAN fix the link

I totally agree. Sure, it's vital for the revenue of TellTale to have that link fixed, but as long as the product obviously lacks some serious debugging (reading through this Game Support forum astounded me) it casts a pretty sad shadow over the whole thing: Pushing sales of buggy and unstable software. Hold on, I think I know that scheme... does Microsoft ring a bell?

Well then, I'll be off playing on my laptop, crossing my fingers that none of the other bugs mentioned in this forum will keep me from enjoying the game. And it better be good! ;)

[SpaceButler]

I also tried all the mentioned solutions, but the game still crashes right after intro credits. Guess I've spend more time trying to fix the error than the actual gamplay time lasts -.-

[Kevin]

Thanks for the feedback. Just for clarity, there seems to be a problem with with some nVidia/AMD/SP1 machines that is fixed my upgrading to SP2.

[Emily]

Hey guys - give Kevin a break. He is working on the problem. We test our games thoroughly before releasing them, but unfortunately there is no way to account for every system and every configuration until the game is released. We wouldn't have released the game with this bug if we had known about it beforehand, but it has never come up in our testing.

Anyone who doesn't want to wait for a fix and would rather cancel your order and get a refund, that's fine. Send an email to support@telltalegames.com with your order info and say this is the reason and I'll take care of it for you.

We really do want people to be happy with the games they bought, but we're not miracle workers. Fixing issues like this takes time.

[memento]

That is a fair offer.

But I do want to play this game. I just want to be sure that you are working on a fix and don't just leave it with a "SP2 solves the problem for most people, no need to work on a fix". Episode 1 worked on my system and I don't see why Episode 2 should not. Please make a fix. I enjoyed Culture Shock so much, I don't want to miss the other episodes because of technical problems.

[abdallah]

Im getting a fresh windows install today, see if it helps. It was long overdue anyway.
The SP2 and Omega fix didnst work for me, but maybe my system was unstable as it was, after all the computer crashed every time I tried to install the Omega drivers.

Thanks Kevin and Emily for the updates on this, its very nice to hear youre working on it. And in general im very happy with your business practice, talking with your custumers on your forum like this, and your quick and personal email support. Its rare, commendable and very sympathetic.

[floatstarpx]

Just thought I'd keep you guys updated - getting the same problem on XP SP2/nVidia/AMD.. 512MB RAM.

does anyone know if you can run it on Vista?

[Emily]

Thanks Kevin and Emily for the updates on this, its very nice to hear youre working on it. And in general im very happy with your business practice, talking with your custumers on your forum like this, and your quick and personal email support. Its rare, commendable and very sympathetic.

You're welcome! Thank you for helping us figure out what the problem is.

does anyone know if you can run it on Vista?

Episode 2 is Vista friendly. Episode 1 is not at the moment (but will be soon).

[abdallah]

Holy Moly! It works :)

[abdallah]

Oh man! Now its crashing when I leave Boscos for me too! At least the saving and loading works now I guess.

Found the workaround, brilliant.

[Kettenbach2]

OK, agreed, you guys really have a nice way of treating your customers, with Kevin sending lots of PMs and giving kind of a "personal support" the day the game came out and all. Thanks for that.

Anyway, I am getting frustrated because the game still doesn't run on my system. I am running SP1 and I don't want to upgrade to SP2. Since I can't get the omega drivers to work, either, I need a patch badly. I have been waiting eagerly for a sequel to "Freelance Police" virtually for years now - I don't want my money back, I want to play the game!

So, Telltale: prettyprettyplease release a patch SOON!

[weak]

the omega drivers did the job for me

[dr_debil]

i can't believe it's got something to do with special hardware etc...
when i delete the savegames the game behaves properly again.

i can play it through in one session. but whenever i leave the game enter it again and try to load a savegame... it crashes :confused:

so for me theres just a problem with the savegames. by the way im using windows 2000 with sp4. venice 3000+, 1gb ddr, geforce 6800

[mojo]

yeah, but in my case, for example, where it crashes even before launching the program, I don't even have savegames...

does that make sence, anyhow?

[MarkoH01]

I am running SP1 and I don't want to upgrade to SP2.

Why not? After you have installed it and (hopefully) played S+M you can simply uninstall it again. After all it may be a way to play the game before a patch is ready.

[mojo]

SP2 makes my computer crash at startup. I guess it's a hardware thing, and it may just be fixed since I bought a new power supply, but I'm not yet ready to risk reformatting my hardrive again for that...
Plus, for some people it didn't even fix the bug.

By the way, I was wondering if the same thing was going to happen with the next upcoming episodes?

[Drezic]

By the way, I was wondering if the same thing was going to happen with the next upcoming episodes?

That's something that's bugging me too.

[falcon9xr]

I might have some possible insight to the problem. I was also getting an error along the lines of, "Access violation at 0xA0113F78 (tried to read from 0xA0113F78), Program terminated" (although the numbers may have been different, but they changed each time I tried to run the game).

PD805
7600 GT
XP SP2
DX9.0c

I tried running the game in a window, in full screen, the whole shebang. No dice. Upon reinstalling to see if that would help, I decided to try disabling my second screen (dual screen setup). It started up with fullscreen default, and it worked! I changed it to a window, and it didn't crash on me.

Now, when I tried to run the game again later (with the second screen on), same error again. When I disabled the second screen, it didn't help. When I tried running it in fullscreen with the second screen disabled, it still crashed. Mind you, this time it wasn't going through the credits because there was a saved game.

Anyway, I thought I'd throw out the possible dual screen messing up the program. Not sure if that helps or not, but I thought I'd throw it out there.

Needless to say, the game still does not work for me. If possible, I'd like to know if there is a status update on a patch or some sort of remedy.

Episode 1 ran fine for me without any problems (but I didn't have two screens then).

[Tom Methven]

Just to throw my weight behind it too and see if I can help narrow it down. I'm having the same problem on

Win XP Professional
Geforce 6600
AMD Athlon XP 2500+

It runs the first time fine (or if you delete all of the save files), but refuses to load anything. Even if you try to load a game in the same session it just crashes to desktop.
I've gone back and checked Episode 1 and it still works fine and I've tried all sorts of things with the prefs.prop file.
Just to mention as well, often it doesn't even display the access violation error. Sometimes it does, but most of the time it just crashes quietly and puts me back at the desktop with no warning.
It always crashes just after the black screen with the white 'Loading...' message comes up if that is any help. You get the briefest flash and then it's gone.

Hope it helps!

[Wilyam]

I have absolutely same situation, as Siller!

The house computer gives out a notorious error.
Athlon 2500+(Gigabyte n-400)
gigabyte nvidia6600
XP Prof Sp2

And the computer on work - is not present. :/
Pentium 4 2.8
nvidia 5700
XP Prof SP2

There can be a source of a problem in processor Athlon?
------
I so love Sam&Max(and people who work above it), that never I shall demand refund!!!
Moreover, I have already finished 2 episode. Playing and on work and houses!
:)

[floatstarpx]

any word on this one yet?

[Drezic]

They are taking their time...
It has been two or three since Kevin asked me to send my system specs. I was hoping everything would work out in a couple of days but it didn't.

Is there any sign of a possible solution?

[Emily]

We are working on a new version of the game that may resolve this problem. It'll be ready within the next couple of weeks.

Thanks for your patience!

[falcon9xr]

Great! That's good to hear. I don't mind waiting a while for some new Sam and Max. The wait between the first adventure and episode 1 was what, just a paltry 10+ years or so? :D

[Drezic]

We are working on a new version of the game that may resolve this problem. It'll be ready within the next couple of weeks.

Thanks for your patience!

My patience was long gone but still I'm glad to hear this! :D And indeed, the wait had been ten years already, so another couple of weeks should be doable.

I thought you guys were going to suggest a refund but might I just say:

PHEW!

I'm looking forward to playing the game. Will we receive an e-mail when it's finished?

[Emily]

We can't email everyone individually, but we'll plaster it all over the site and the foums when the new version is ready.

[Drezic]

We can't email everyone individually, but we'll plaster it all over the site and the foums when the new version is ready.

That's ok as well. I will check the site regularly.

[brof]

Hi, just purchased the game. same crash after credits. I had no problem with episode 1 though... as I read there will be a patch soon. anyway, just to let you know my specs:

AMD 3000+
Geforce 6600 GT
XP SP1

I might try SP2 out, but it looks like people in this forum did have the crash even with SP2...

if this problem is not going to be fixed, then I think that episode 1 was the last episode for me. there is no point in buying other episodes
I could cry... had a lot of fun with ep.1


cheers, brof

[brof]

Hi, XP SP2 helped for me. I played for 10 minutes and it was okay...

thanks,
George (brof)

[Djingis Kan]

Hi!

I just wanted to report, that episode 3 also crashes :(
Yet with a little different symptoms:
I can see the intro video and right after the "The Mole, The Mob and the Meatball" text it crashes, with an access violation.

Kan

[ChodTheWacko]

I have run all three episodes with a dual monitor setup, and no problems.
(well, except for this autosave problem). I play in a window though, not full screen.

[ChodTheWacko]

Those of you having startup problems, you can assist in resolution of the problem by getting a stack dump of the game when the access violation happens.

It won't really help you work around the problem, but it will be nice to help get the problem fixed. See my instruction in the thread titled:
Episode 3 : Error access violation.

The developers may be able to suggest something based on what the program is trying to do at the time of the AV (viewable via the stack dumps), too.

[Emily]

Hi!

I just wanted to report, that episode 3 also crashes :(
Yet with a little different symptoms:
I can see the intro video and right after the "The Mole, The Mob and the Meatball" text it crashes, with an access violation.

Kan


What version of XP are you using? I had the same problem and updating to SP2 fixed it.

[luelui]

I downloaded the Omega drivers for my NVIDIA 6800 (as suggested earlier in this posting) and I was able to finish the game without the Access error, PC lockup or reboot. It did say that the drivers were older than what I had and they were XP unverified but I said continue anyway and guess what it WORKED. I hope this helps out.

[wrpdmnd]

Hey, I've finally gotten Episode 2 to work. A couple days after the release of episode 3 I finally got around to downloading and playing it, and sure enough it had the same problem as 2 (the access violation error when changing scenes). Also returning was the extreme slowdown related to some kind of memory leak. Well, the next day I updated my firewall but things got messed up and I had to completely uninstall it and reinstall it. Naturally, all of my settings were gone. I tried to play episode 3 again (to see if I could just crawl my way through with perseverance) and to my surprise it worked! No crashing, no slowdown, it worked perfectly. I then went and tried Episode 2 and it worked great as well! Well, I was pretty happy at the point, and plowed through both games. Afterwards, though I tried to figure out what had changed. The firewall was the only thing different between the the attempts.

What I found was that my firewall was automatically blocking the activation software the opens in the beginning from accessing system resources. Odd, really, since the game worked despite it being blocked, but there you go. I unblocked it and got the crashing and memory issues again. Re-blocked it and everything was great.

I'm on an AMD 2300, with Win2k SP4. Radeon 9200SE. All drivers up to date. The firewall is Zone Alarm

[falcon9xr]

Though I'd add this in since I saw the Ep3 thread and one of the guys having a problem is using Brazilian Porteguese (sp?) XP.

I am using Korean Windows XP with SP2.

[kenohki2]

Hi just wondering if you guys have been able to replicate the problem with the game crashing on Athlon/Nvidia systems.
I really would like to play Ep2 and 3 but sadly am unable to do to this.
Just wondering.

Thanks.

[Wilyam]

ATTENTION!
Probably I have solved a problem. :D
I have noticed, that I play without this mistake already long time.
HAVING analysed - I have ON a pictures and flash in Internet Explorer.
Usually I switch off them, because i have limited Internet traffic.



Try it - this that can that will help you! :)