No font output on Mac

[-Hammerhead-]

Hi Guys,
I loaded today Puzzle Agent for the Mac and I got a lot of problems.
In the game are NO menus, NO dialogs and NO fonts. So it's completely unplayable.
Then I loaded PA for the PC and everything worked.
So ... does anyone else have the same problem, or maybe a solution?

Sincerely,
Hammerhead

P.S:
Sorry for my bad english, it's not my native language.

Edit:
I'm using a MacBook Pro 5.5 with OS X 10.6.4

[Janichsan]

Same here: no text, no speech. Same hardware and Mac OS X combination –*also running in a non-English language.

[mysterybowler]

Running fine for me. I am running on 10.6.3 though. Don't want to update now incase I screw up the game!

[Groucho]

Some problems here: 10.6.4

[LordKinbote]

I'm running 10.5.6, and I didn't have any problems.

Well, one guy's face disappeared for a bit. :)

I wish there was a no-face smiley. Heh

[Lebostein]

Hi,

I can start Puzzle Agent, but I don't see any text (in main menu and all over). I can click blind on empty buttons only... :confused:

My system:

MacBook Pro
Mac OS X 10.6.4
NVIDIA GeForce 9400M

Whats wrong?

[akaimizu]

Did you try removing the application and reinstalling it? I have the same system config, and it's working just fine.

[Will]

Hey everyone, we've figured this out. This ONLY affects people playing the game on a non-English Mac. We are working on a patch and will likely have it up today or tomorrow, but in the meantime you can play the game by changing your system language to English. Sorry guys!

[nepumuck]

thats weak. how about beta testing it with european users too? if you want to, i can be a german beta tester :-)

[Wizpig]

Hey everyone, we've figured this out. This ONLY affects people playing the game on a non-English Mac. We are working on a patch and will likely have it up today or tomorrow, but in the meantime you can play the game by changing your system language to English. Sorry guys!How do you do that?

edit. nevermind, changed it to English

[-Hammerhead-]

Well, now it works (after setting english as systemlanguage).
Now I have only two more questions ...
1st: Where do I report bugs? I got one which I could reproduce everytime.
2nd: Where does Telltale save the Savegamefiles on the Mac? (In general and in the case of Puzzle Agent, if it differs)

Sincerely,
Hammerhead

[MacLucio]

Mmm...is the patch out? The game autoupdates itself?

[Janichsan]

What about now?

[Will]

When the patch goes out, I'll make a post. It probably won't be until Monday at the earliest.

[taumel]

I hope that we will see more stable and serious tested releases in the future again.

One aspect i really liked about TTG was that they had releases which worked out of the box without the patching desasters you are used to from quite some other publishers.

The lastest releases (certain bugs here and there, poor performance on Macs, no international testing) were a bit concerning in this respect and i would prefer officially delayed but working releases instead.

I would like to return to the old days were a released game just works and where one download was enough.

And if there show up some unexpected issues, that you also get informed in a reasonable way. Oh and that obviously things get fixed as soon as possible as well then.

Looking forward to a working Puzzle Agent next week.

[thom-22]

Where does Telltale save the Savegamefiles on the Mac? (In general and in the case of Puzzle Agent, if it differs)

~/Library/Application Support/Telltale Games/MonkeyIsland101/
...
~/Library/Application Support/Telltale Games/MonkeyIsland105/
~/Library/Application Support/Telltale Games/Puzzle Agent/
~/Library/Application Support/Telltale Games/SamMax201/
...
~/Library/Application Support/Telltale Games/SamMax303/

(If you played an early version of TOMI, then your save location might be different.)

[thom-22]

I would like to return to the old days were a released game just works and where one download was enough.

LOL. That ship has sailed.

[BoneFreak]

[QUOTE=taumel;339475]

The lastest releases (certain bugs here and there, poor performance on Macs, no international testing) were a bit concerning in this respect and i would prefer officially delayed but working releases instead.
QUOTE]


That's the thing. Macs. It's something Telltale hasn't done for "the old days" and they might've not gotten the hang of it yet.

Plus, this game was finished right before the deadline.
Gabe Newell said it best: "Making Video Games is Hard."

[taumel]

Nope, it's not only about Macs. I have the feeling that recently there slip in more errors on the PC as well. I can't remember that i ever had to redownload any episode of the earlier series. Secondly, from a customers point of view, i quite don't care if the Mac platform is new or not, if it's support then i also expect it to work properly, otherwise things should be communicated and hold back.

Not only games are hard to make, everything which is more complicate and has limited ressources and/or a deadline is.

[Janichsan]

What about now?

[fleet]

Hey everyone, we've figured this out. This ONLY affects people playing the game on a non-English Mac. We are working on a patch and will likely have it up today or tomorrow, but in the meantime you can play the game by changing your system language to English. Sorry guys!

This is not quite true. I have english set as my system language and have no summary text for my save games and no text on buttons in the menu. I do have dialogue text in the game. My spelling is set to Canadian English and my keyboard layout is Dvorak. I have tried changing the system language to US English and the keyboard layout to US but that had no effect.

[taumel]

What about now?
I'm confident that Puzzle Agent will be released this week.

[Seg]

This isn't the final solution and I assure you a real solution is being worked on, but here's something that I got working. It's a third-party application, but it's a useful tool for anyone fluent in more than one language on their Mac.

Language Switcher (http://www.tj-hd.co.uk/en-gb/languageswitcher/)

Using this launcher, it will force-launch Puzzle Agent to English without changing your system settings. I already confirmed this on my Mac after switching to German as a system language. Don't worry about the launcher saying there's only English, it will launch correctly.

I want to stress that this isn't the final solution and that a real fix is being worked on. Relying on a different application is not a solution. I know this will come back with some flames about using a third party application. Just know that this isn't considered the fix, but this will work for the time being.

[taumel]

This is a nice tool.

[Will]

UPDATE! New Mac build is up. This only changes the foreign language issue that people were experiencing, so if you don't have that problem then you can save yourself the download. But you should now be able to run the game with text and so forth even if your operating system is in a different language.

The new version of the file is called PuzzleAgent_Mac_Setup_v2.dmg (so you know you have the right version). The Steam build is also v2.

[gusjc]

Do the save files get erased when installing the new version?

[Seg]

Do the save files get erased when installing the new version?
Nope! They're stored in your ~\Documents\Telltale Games\ folder. Unless you manually delete them, they'll still be there working for you.

[gusjc]

Great, thanks!

[taumel]

Thanks for the update.