The BTTF + Card Game offer is not working.

[monkeymovies]

Hey guys. Just letting you know that the card game has not been made free with the BTTF game in the cart. Just letting you know in case you start getting a lot of people bringing this up.
:)

If it makes any difference, this is the second time of me getting BTTF, and I want to give it as a gift, so I don't know if that makes any difference in terms of how the offer works. Thanks!
:)

[nOmArch]

Free card game offer you say?!? Do you need to do anything other than pre-order to qualify?

[monkeymovies]

It's in the 30 Days of Telltale sale:
www.telltalegames.com/30daysoftelltale

It's todays offer only, but it doesn't work yet. At least for me.

[SHODANFreeman]

Doesn't work for me either. :(

[nav_auron]

Not working for me either.

[hk_ben]

i want to buy it
what can i do?

http://img641.imageshack.us/img641/6986/51423137.jpg

it's now 12:00 pm in HK!
I need to sleep!
No time!
:(:(:(:(:(

[Yabon_Gorky]

Same here :(

[DisizDream]

Same here...
Damn second time I have a problem with a bttf preorder !

[Crusader]

Me too! I ordered it, and I want my card game!

[hatless sam]

Please, get this working soon, less I not give you my money.

[MattyB]

Even if you dont get it working in the cart, will all purchases of BTTF made today be given the card game for free as the offer states? (I too really want to order today and get the free card game!)

Thanks.

[Inika_Unite77]

Not working for me either. Hurry Telltale, cause Mario All-Stars is calling me name....

[CmdrCrunk]

I ordered the game today. Does it include the card game? If not can I get the card game added to my order?
Thanks

[Dave Scoffin]

same with me, ordered it today but no mention of the card game

[danielszx]

Same here, I hope somebody give us an answer, I was hesitating in pre-ordering it right now or wait for the Steam version, but with the card promotion (and also de $1 donation =D) I want to take this promo!!

[JamWarrior]

I'm assuming Telltale will still honor the card game for purchases made today.

I'm also assuming the card game offer is available worldwide as there is no mention of it being US exclusive in the terms of sale box.

[boxcutter3005]

Didn't wanna wait, so I put both in the cart, and hopefully customer service will refund me or something.

[Opa-Opa]

Yup. Not working with me either. And no word from Telltale. This is a bit disappointing... =(

[joeldee]

Hi all

The team's been made aware ... more info should be coming shortly.

- Joel, Telltale

[Kevin]

We're looking into it. Everyone who orders today WILL get the deal, I promise!

[jaden551]

We're looking into it. Everyone who orders today WILL get the deal, I promise!

but do you add the card game and the video game or just the video game.

Respond quick about to go to bed.

[joeldee]

Just add the video game

- Joel, Telltale

[jaden551]

Just add the video game

- Joel, Telltale

Thanks alot, ordering now.

[monkeymovies]

Thanks!
Ok, so what do we have to do?
Just adding the game doesn't make the cards discount work. Or do you Telltale peeps have to add the cards yourselves?

Thanks for sorting this out, guys!
:)

[monkeymovies]

Ok, never mind my previous post.
It's working!

Thanks a lot!
:D

[Rich C]

Hi guys - the offer for the free card game should be working now. You'll have to add both Back to the Future: the Game (which will automatically add Puzzle Agent for you as well) and the Card Game manually from the store in order to take advantage of the offer. Sorry, no techno-wizardry today to get it into your cart with every BttF game!

[MusiCog]

Hello Rich C,

Just to confirm, will people who ordered "just" the PC game today (plus puzzle agent, and in my case poker night as well) also receive the BTTF card game?

I ordered without adding the card game to my order based on joeldee's advice a few posts ago. Could you confirm that I will indeed receive the card game, and could you state any additional steps I need to take?

Many thanks!

[joeldee]

Hello

Our customer support person Amy should be working through all these orders tomorrow as the regular business day gets started -- making sure people will get the right items.

- Joel

[boxcutter3005]

will I get a refund on my order of both the card game and the preoreder, or should i cancel and order the set again?

[MusiCog]

Great -- no rush, just wanted to make sure I don't miss out :)

Thanks again!

[Irishmile]

I pre-ordered the game a while ago..... and I already had puzzle agent... I wish the card game was the pre-order perk from the start :mad:

[danielszx]

The deal is working now =)! Thanks!!

Just a Question, the card game will be shipped with the collector's DVD at the end of the season or are they going to be shipped separately? Thanks!

[Macfly77]

Just a Question, the card game will be shipped with the collector's DVD at the end of the season or are they going to be shipped separately? Thanks!

The Collector's DVD will only be shipped to you if you order it (for free plus shipping costs, if you already bought the downloadable season from the Telltale website) at the end of the season.
By ordering now, you're only ordering the downloads, so the card game should ship a.s.a.p..

[Alan Johnson]

I pre-ordered the game a while ago..... and I already had puzzle agent... I wish the card game was the pre-order perk from the start :mad:

This was a one day special offer.

[Amy Lukima]

will I get a refund on my order of both the card game and the preoreder, or should i cancel and order the set again?

Just email me with your order number and I will add the card game. support@telltalegames.com

[SmellyPirate]

hey guys is the BTTF + card game value count as free shipping? Breakdown BTTF 24.95 + card game 19.95 + puzzle agent 9.95?

Reason i ask is i have all the monkey island games and sam and max. But have never bought the boxes as the cost of shipping would be high to Singapore. If this deal is >50 its finally my chance to order with free internaitonal shipping. But i worry if its recognized as 24.95..and only AFTER THE ORDER IS PROCESSED if i find out that i have to pay shipping for ALL THE BOXES...i will hurt my wallet.

Anyone can help me clear this up? Is BTTF offer today >50 and entitled to free shipping?

[boxcutter3005]

Just email me with your order number and I will add the card game. support@telltalegames.com

Thanks for the help!

[hk_ben]

i want to buy it
what can i do?

http://img641.imageshack.us/img641/6986/51423137.jpg

it's now 12:00 pm in HK!
I need to sleep!
No time!
:(:(:(:(:(

So sad!!
I can't buy it last night!
and you fix it when i sleep!!
I can't buy it when i go to school!!
You finish the offer before i come home!!!!
:mad::mad::mad:

[SHODANFreeman]

This was a one day special offer.

Even so, it's good business sense to at least offer the bonus to people who pre-ordered a month prior who ask to receive it on the day of the sale, without making them jump through the hoops of re-ordering it and canceling our initial order etc.

I can't even think of a single retailer that WOULDN'T let you bring your receipt in during a sale for something you've bought recently in order to receive the sale price/bonus items, as the percentage of people who take advantage of something like that is fairly small in the first place, and it just serves to build good will between customer and merchant, whereas telling a customer "LOL, TOO BAD, YOU JUST PAID MORE AND GOT LESS A WEEK AGO" has the opposite effect.

All that said, I don't think anyone has a right to be angry about this deal, because the terms of their sales contract upon their initial purchase were quite clear as to what they would receive and they felt it was worth the money, etc.

[hk_ben]

So sad!!
I can't buy it last night!
and you fix it when i sleep!!
I can't buy it when i go to school!!
You finish the offer before i come home!!!!
:mad::mad::mad:

i got the coupon code of my ipod record!!(i add the offer in my cart but i don't have time to buy it . So i got the coupon code)
Can i use it?

[knightdog15]

Even so, it's good business sense to at least offer the bonus to people who pre-ordered a month prior who ask to receive it on the day of the sale, without making them jump through the hoops of re-ordering it and canceling our initial order etc.

I can't even think of a single retailer that WOULDN'T let you bring your receipt in during a sale for something you've bought recently in order to receive the sale price/bonus items, as the percentage of people who take advantage of something like that is fairly small in the first place, and it just serves to build good will between customer and merchant, whereas telling a customer "LOL, TOO BAD, YOU JUST PAID MORE AND GOT LESS A WEEK AGO" has the opposite effect.

This is exactly the point behind all of hard feelings of early pre-orderers about
this promo.

[DisizDream]

Well, I still don't have news about my free BTTF card game, I wrote in this forum and wrote to the support by email, but still no answer.
How did you do guys to get your free card game ?

[danielszx]

Well, I still don't have news about my free BTTF card game, I wrote in this forum and wrote to the support by email, but still no answer.
How did you do guys to get your free card game ?

I haven't get it either, the card game seems to be backordered, but TTG says that may have a new stock of card games by the end of the week.

You can check this thread (http://www.telltalegames.com/forums/showthread.php?t=21082);)

[Amy Lukima]

Well, I still don't have news about my free BTTF card game, I wrote in this forum and wrote to the support by email, but still no answer.
How did you do guys to get your free card game ?

What is your ticket number?