issue-52811

[jpleboeuf]

Hello,

I submitted my support request almost 2 weeks ago, and since then, no answer.

Here is the updated support request:

Order #600129878866522

Hello,

I still do not have received the products I ordered more than 4 months
ago, even if they seem to have been shipped from your warehouse more than
3 months ago...

Order #600129878866522 | Placed June 10, 2011
Your order shipped on July 18, 2011!

Have you an idea of where are my items ?

If parcels could swim, it think that it would be faster...

Thanks in advance,
Jean-Philippe L.

Thanks :/

[Amy Lukima]

Hello,

I submitted my support request almost 2 weeks ago, and since then, no answer.

Here is the updated support request:



Thanks :/

From:
To: removed
Subject: Re: Order #600129878866522
Date: September 29, 2011 11:29 am

Hi Jean,

I'm sorry you never received it. Were you able to check with customs to make sure they don't have a package waiting for you? I've refunded the order fully as it well beyond the delivery date.

Thanks,

Amy


Since you never received it I have reshipped it.

[jpleboeuf]

Hello,

not checked with the customs but if they wanted money from me, they would have contacted me ;) - And at this time, I never have problems with customs.

So, if I understand you well:
- you refunded the order fully,
- you reshipped it.

If that's right, it's insanely great and I thank you!

[jpleboeuf]

Hello,

I saw today that a shipment have been made. Thanks for that!

The problem is that it seems this shipment does not contain "Tales of Monkey Island DVD with Steve Purcell slipcase" that I ordered the first time.
Can you make something about that?
Thanks in advance.

[Mike]

Not sure why that would have been left out. Sorry about that. I just got a new one shipped out to you. Sending you a PM with your new order number.

[jpleboeuf]

Thank you - but to be sure, cos it's not clear in your PM: I ordered the DVD, not only the slipcase ;)

[Mike]

Yes, that's what I sent you.