Common JP Problems/Solutions

[TonsOfChocobo]

Let's consolidate solutions to common problems mentioned here so far. Add more fixes if you know of any.

-Frame Rate is lagging
In the graphics settings, lower the Shadow quality to Low and/or turn off the DoF option. This appears to be a graphics card issue on certain ATI cards.

-Mouse pointer randomly goes missing during Exploration sequences
Close the game and reopen it.

-Game goes back to main menu after completing a scenario
The game will only progress during a Load playthough. If you are playing using the Scenario option, the game will reset to the menu after completion, as was intended.

-Game won't start up again after exiting.
Open the Task Manager and look for the game in the Processes tab. Select it and hit End Process. Try starting game again.

-Certain Achievements not activating
Some achievements must be obtained through a Load playthrough and won't activate if playing on Scenario.

[sbutton0]

just curious if anyone had an idea on when they might be fixing these issues cause they do get kinda annoying xD

[MarkoH01]

-Game goes back to main menu after completing a scenario
The game will only progress while playing with the Load option in the main menu. If you are playing using the Scenario option, the game will reset to the menu after completion as intended.


Yeah, it took me a while to figure that one out. Maybe they should have included a readme or sort of manual since the game is not as self explaining as the previus TTG.

[Ben]

Thanks for collecting these. Worth being sticky I think.

[blade-0987]

i did complet the game and i have lag that is annoying for me it is all the time some times it happed when you need to press on the game pad and sometimes its happed when you dont need to press at all.

[tope1983]

When I finished an episode, there never showed up any credits.
It just continued with the next episode.
Any comment on that?

[MarkoH01]

When I finished an episode, there never showed up any credits.
It just continued with the next episode.
Any comment on that?

I think they deleted the single credits after they decided to build one big game consisting out of several Episodes. I would have appreciated it to see the single credits, too.

[TTG - Caleb]

When I finished an episode, there never showed up any credits.
It just continued with the next episode.
Any comment on that?

It was by design that the credits only play at the end of Episode 4.

[scollege]

I'm getting the disappearing mouse pointer issue. Crap.

[Yoshi_D]

I'm on a Mac running OS 10.7 and the game was running fine. I closed out, and now when I reopen the game, the screen goes black. The audio still plays and it I move the mouse I can hear it moving over the menu, but the screen stays black.

[koroshino]

So I have a pretty killer system yet I'm having issues.

The frame rate is super fast, but the game seems to stick on a frame for 1-2 seconds while music and sound continues. It's definitely not a frame rate issue as I have reduced everything and found the same issue at any setting. It's almost similar to what happens when your streaming a video online and it hasn't buffered enough.

Really annoying, especially when the game is made up of important button mashing moments.

Here are my stats:
i7 3.2GHz, 12 GB DDR3 RAM, 1GB ATI Radeon HD5870. I should not be experiencing these issues. Can a member from the team comment on this? Thanks.

Just to note this issue makes the game unplayable in my opinion as it becomes frustrating beyond belief.

[Jurassic Brony]

I am stuck on dialogue. I thought the game might have glitched, but I looked for a walkthrough and the guy seems to have been able to get out of the dialogue and back to the main screen where you can select which area you want your dude to go to. specifically, Im where Yoder has to say "got any dirt on Sorkin?" and once I get an answer I need to be able to get out of the dialogue. Please help, I havent been able to progress, and the dialogue window wont close on its own! Esc just takes me to the main menu.

[Lampshod_Thriftwood]

Hello all, I haven't posted much on this forum, as I don't usually have issues with Telltale games that render them unplayable, however Jurassic Park unfortunately has made this necessary. Has anyone had these issues, and solved them? I'm playing on a PC.
1) Logitech dualaction keypad's right trigger does nothing (so I cant enter into conversations)
2) Saved games won't transfer from one machine to another, (I am moving over autosave.save, and autosave.prop. I even tried moving over the prefs, to no avail)

and 3) keyboard controls are unresponsive in quickly paced scenes, and sometimes pushing the wrong key will actually be registered as successful. This is a smaller issue really compared with #2, as I am trying to play it tonight on another machine but do not want to start over from the beginning. Which leads me to my last question:

Is there any way to just start from a different chapter?

Overall though loving the story, however I feel the new interface is a bit of a snub to traditional adventure gamers... but I wont complain, great work so far despite the bugs.

[EmceeLees]

I am stuck on dialogue. I thought the game might have glitched, but I looked for a walkthrough and the guy seems to have been able to get out of the dialogue and back to the main screen where you can select which area you want your dude to go to. specifically, Im where Yoder has to say "got any dirt on Sorkin?" and once I get an answer I need to be able to get out of the dialogue. Please help, I havent been able to progress, and the dialogue window wont close on its own! Esc just takes me to the main menu.

That happened to me too. I found out that all you have to do to exit a conversation is press Z.

[Lampshod_Thriftwood]

I managed to find a solution to at least start from the beginning of the chapter that you left off on, though I think Telltale would mind me publishing it in this forum, as they might consider it some sort of exploit. It would be nice to just move the save game, and there might be a way to get them to work by changing the registry more, I just didn't go looking that deeply. However if anyone is in desperate need (as I was) to at least start from the chapter they left off on from a different machine, you may PM me and I can divulge. It's nothing too difficult and only requires regedit.

As far as the control issues go, I still can't manage to find a button for conversations on my logitech, so I'll stick to my sterling bronze status and fumbling on the keyboard controls (this could completely be my fault but I'm finding them exceedingly frustrating; and I usually prefer the mouse/keyboard...).

To note, I've had all of the issues mentioned above, minus the scenario menu reset though I managed through them, with the same solutions (task manager, restarting [I cant count how many times I've restarted...], etc) I wonder how prevalent these issues are? And if this game warrants a patch. It just seems some of these issues might be common for PC users, not sure about console users.

[Splinky]

I'm also getting the mouse pointer issue. When the best solution anybody has come up with is "restart the game," I have to hope that Telltale is working on fixing this. After the third time slashing my way through the jungle (since I can't make it past the next search scene without a mouse pointer), I'm about ready to give up on the game.

[_djs_]

When I pause the game and then try to continue, nothing happens!

[veki]

-Game goes back to main menu after completing a scenario
The game will only progress during a Load playthough. If you are playing using the Scenario option, the game will reset to the menu after completion, as was intended.

Why? Is there a possibility for game to continue after particular scenario completion? Can you make a patch? It kills immersion...

[culshaw]

I am also having the problem where you can't play the game after closing, i get a black screen and can hear the t-rex in the background.

[culshaw]

ok i've solved it. If you press Cmd + F it switches out of full screen cmd+f again to resume. but this is shit telltale, why does it do it?

[Woodsyblue]

I had an odd problem, though I downloaded the game from Telltale I played it on Steam (I don't own it on Steam, but I played it on Steam as a non-Steam game, if that makes sense) but when I closed the game Steam would tell me that it was still open. Then Steam would refuse to close because it said that Jurassic Park was still running. The only way I could fix it was opening the Task Manager and closing Steam directly though Processes.

I run Vista. Also, that doesn't happen with any of my other games.

[MarkoH01]

I found the (german) voices in episode 2 are often not understandable because they are not loud enough.

[MarkoH01]

I finished complete episode 2. Scenario 1 from Episode 2 ist still not unlocked. Registry Entry was "-1" - changed it to unlock the scenario.

[GD120]

Sorry if someone already posted this, but when I try to open the JurassicPark100 application on my Mac, I get a response saying, "The Application TellTale Games Quit Unexpectedly" every time. Please help, really appreciate it.

[Fourteen00]

Ugh im so excited to play this game, but its soo jittery at times where i dont even see button presses, before anyone says lower your settings im running an XFX 6970, with an amd phenom 1100t, yet it randomly skips and is a bit choppy and after failing a button mash , it restarts and allows you to do it again only this time I didnt see the button show up on screen at all (during the machete jungle clearing part). I think ill wait for a patch to play it seeing how I aim for Golds and not bronze. Keep up the good work guys, just figure out the problems soon, im itchy for more play ^_^.

[Cyphox]

its a problem with ati cards, 5850 here and laggy as sh*t from time to time. set shadows to "low", that did the trick for me

if that doesnt help, try deactivating the aftereffects

[Armakuni]

I'm also getting the missing cursor problem quite frequently, really annoying!
This should be a priority to fix.

On a positive note though, I have to say I think the game seems really good!

[Alpha0010]

A lot of the time, when I pause the game, it does the thing with the stone closing, but never gets back to the menu, and I end up having to force quit. I have a MacBook Pro, 2 GB RAM.

Also, an unrelated problem, which is just a graphics thing, and so I am not sure if this one goes here: on Gerry Harding's shirt, around his name tag, there is a large square that gets much darker than everything else when it is in a shadow.

[titossauro]

I played the whole game.

Now I wanted to load some especific moments of some games.

The menu just doenst allow me to load the chapters. They appear all with the bronze-gold icons, but when I click on them, nothing happens....

Am I going to have to play all over again?

hehehe

[tope1983]

I found the (german) voices in episode 2 are often not understandable because they are not loud enough.

Mixing is terrible in the game. The volume changes from low to high and during a lot of the helicopter scenes I couldn't understand the dialogue at all. I had to turn on the subtitles for that.

[Nightlight]

A lot of the time, when I pause the game, it does the thing with the stone closing, but never gets back to the menu, and I end up having to force quit. I have a MacBook Pro, 2 GB RAM.

Same problem on my 2.66GHz Mac.

[Jack Higham]

:)I am stuck on dialogue. I thought the game might have glitched, but I looked for a walkthrough and the guy seems to have been able to get out of the dialogue and back to the main screen where you can select which area you want your dude to go to. specifically, Im where Yoder has to say "got any dirt on Sorkin?" and once I get an answer I need to be able to get out of the dialogue. Please help, I havent been able to progress, and the dialogue window wont close on its own! Esc just takes me to the main menu.

All you have to do is right click and the dialogue window goes. It's as easy as that
Jack

[Scatman]

anyone else had a problem with not being able to load a saved game? I'm halfway through ep2 and when I press "load save game" i get a black screen and the mouse cursor, nothing else happens. I can start a new episode, but don't really feel like starting from the beginning again.

[Vinlwj]

There got the Frame Rate problems on PS3 version as well...
Got any solution to fix this problem on PS3 version?

I really hope to enjoy this game smoothly without lagging frame rate, the lagging is very annoying.

Thank you.

[knechtodawas]

If you have the "missing cursor problem" and you don't want to restart the game, you can do the following (but it's also a little bit annoying):

1. Touch the position you want to click on with your finger.
2. Go to main menu.
3. Click on resume and move the cursor FAST to your finger's position.
4. When back in game: click!

Do this as often as needed. The cursor will appear again later.

[trmin8r]

I play on an iMac with Snow Leopard. In the action scene I'm stuck in, pressing the correct arrow keys only gets to (annoying) red Xes, making it impossible to complete the scene.

[Efrain999]

the file i downloaded cant be extracted... it was a digital download striaght from telltale games. I just bought it. When I attempt to extract it with WinRar, it says C:\Users\Efra\Downloads\JurassicPark100_Setup.zip: Unexpected end of archive
Help please?

[knechtodawas]

I play on an iMac with Snow Leopard. In the action scene I'm stuck in, pressing the correct arrow keys only gets to (annoying) red Xes, making it impossible to complete the scene.


Are you in the scene where you have to cut the wood? Then you have to wait until the icon flickers before you hit the key.

[MarkoH01]

In Ep4 after the elevator puzzle (Grenade throwing...cutscene) ist is impossible to get gold if you are playing with mouse. The medal turns to silver without doing anything and without showing you an action. The problem doesn't exist when playing via gamepad - don't know why, but it IS a bug.

[MarkoH01]

the file i downloaded cant be extracted... it was a digital download striaght from telltale games. I just bought it. When I attempt to extract it with WinRar, it says C:\Users\Efra\Downloads\JurassicPark100_Setup.zip: Unexpected end of archive
Help please?

Try downloading again. If problem persists then try using newest version of winrar or winzip.

[plumgas]

I had an odd problem, though I downloaded the game from Telltale I played it on Steam (I don't own it on Steam, but I played it on Steam as a non-Steam game, if that makes sense) but when I closed the game Steam would tell me that it was still open. Then Steam would refuse to close because it said that Jurassic Park was still running. The only way I could fix it was opening the Task Manager and closing Steam directly though Processes.

I run Vista. Also, that doesn't happen with any of my other games.

Having the same problem the exe file does not close down, have to log off or close by the task manager. I have steam but not playing through steam.I am running through xp as its my game drive. You only notice when you close the game & then try to restart.

[Vinlwj]

Is it no solution for the frame rate lagging problem on PS3 version?
Please help, thank you.

[trebthegamer]

the mouse disapearing was annoying especially the moment i had 10 seconds to pick up something using a click and slide movement

[killer89]

Let's consolidate solutions to common problems mentioned here so far. Add more fixes if you know of any.

-Frame Rate is lagging
In the graphics settings, lower the Shadow quality to Low and/or turn off the DoF option. This appears to be a graphics card issue on certain ATI cards.

-Mouse pointer randomly goes missing during Exploration sequences
Close the game and reopen it.

-Game goes back to main menu after completing a scenario
The game will only progress during a Load playthough. If you are playing using the Scenario option, the game will reset to the menu after completion, as was intended.

-Game won't start up again after exiting.
Open the Task Manager and look for the game in the Processes tab. Select it and hit End Process. Try starting game again.

-Certain Achievements not activating
Some achievements must be obtained through a Load playthrough and won't activate if playing on Scenario.

No offence, but those are rather workarounds than actual fixes.

[Goatus]

So I just bought the game on the steam sale and this is what I see when I load the game up
http://imgur.com/r47Np
Complete back out with no way to change any graphics settings.

[Mike]

Are your drivers up to date, and you meet the minimum system requirements for the game?

[Geralt]

-Frame Rate is lagging
In the graphics settings, lower the Shadow quality to Low and/or turn off the DoF option. This appears to be a graphics card issue on certain ATI cards.

Michael Parks, are Telltale working on a fix for this? I bought the game on Steam today and the stuttering bothers me a lot. Lowering the settings helps, but I would prefer play through the game on maximum settings.

My PC is more than enough for the game and I get 60 FPS at all times (obviously excluding the sudden pauses/stutter when it drops to 0 for like 1 or 2 seconds).

Windows 7, 64-bit
7 2600 @ 3.4GHz
Gigabyte HD6850 1GB
GA-P67A-UD4-B3
G.Skill DDR3 8GB 1600MHz

[simone1198]

sorry I bought the game but can not find someone can tell me where

[Minizilla]

Ok, so when I downloaded I started the game, but as soon as it started the game exited itself, Can anyone help me?

[Goombill]

Just bought this game off of Steam, but when I changed the resolution it suddenly crashed on me. I'm assuming that the resolutions I switched to wasn't compatible with my computer, but now whenever I try to restart the game it immediately crashes. With no way to get into the game to switch the resolution I'm now stuck. Even when I uninstalled and reinstalled it gives me the same error. What am I supposed to do now? There was another post that listed a manual way to fix it, but I can't find the files mentioned to do so.

[Barycarnosaur]

Hi, I'm new to the forums

Not a crippling problem, but it is minorly anoying. I have the pc version and I'm using a gamepad. When I pause the game and it goes to the menu, I am not able to use the gamepad to chose an option. It's kinda annoying, and I'm wondering if there is a way to change this. any help would be wonderful, thanks!

[MarkoH01]

Just bought this game off of Steam, but when I changed the resolution it suddenly crashed on me. I'm assuming that the resolutions I switched to wasn't compatible with my computer, but now whenever I try to restart the game it immediately crashes. With no way to get into the game to switch the resolution I'm now stuck. Even when I uninstalled and reinstalled it gives me the same error. What am I supposed to do now? There was another post that listed a manual way to fix it, but I can't find the files mentioned to do so.

The name of file you have to delete or empty is prefs.prop. Just search for it via the search function of windows. It should be in your local files somewhere - domn't know exactly where.

[Hassat Hunter]

Instead of changing resolutions when you picked one, it changes immediately on the spot. Highly annoying. And potential crasherific if you pick a resolution your monitor cannot handle. *sigh*

Also have the lag issues (on a 6950). Shadows lowering worked though, but it's far from ideal. Add convo's being stuck, the mouse dissapearing when place based time-based mouse puzzles happen too, a few instances where the button to press only appeared upon failing the timing (you were supposed to press this invisible button, how could you not???)... yeah, lots of frustration sometimes.

[Black_Alchemist]

Hi i was wondering if anyone is able to help i'm playing the ps3 version of the game and the screen/resolution isn't allowing me to chose some of the items required to continue the game so am currently stuck on chapter 2 trying to pick up the radio and basically I can't, has anyone else come across this

[R3DH3R0]

Hi i was wondering if anyone is able to help i'm playing the ps3 version of the game and the screen/resolution isn't allowing me to chose some of the items required to continue the game so am currently stuck on chapter 2 trying to pick up the radio and basically I can't, has anyone else come across this

I've had this problem on the 360. But mine has been more of a save glitch. When it doesn't save properly it loads, but not everything loads right or sometimes it's stuck on textures. It's annoying because the game still works its not frozen so I have to restart.

[bubbapezpez]

I am in Episode 2, Scenario 7. I have escaped from the T-Rex on the cliff and started flying away, and instead of going to Scenario 8, it send me back to the beginning of scenario 6! I returned the first copy of the game, thinking it was defective, but the replacement copy does the exact same thing. Does anyone know what is causing this and how to fix it?

[Mihanick]

Very annoying repetitive moments in Chapter #2
http://www.youtube.com/watch?v=0u1Mg71hwYM
Currently for PC Steam-version.

[VAMET]

Dear Friends

Very annoying repetitive moments in Chapter #2
http://www.youtube.com/watch?v=0u1Mg71hwYM
Currently for PC Steam-version.

-Frame Rate is lagging
In the graphics settings, lower the Shadow quality to Low and/or turn off the DoF option. This appears to be a graphics card issue on certain ATI cards.

I have ATI 5850 1GB and Intel i5-750 Quad Core. I have many of the newest and more demanding games that do not cause problems such as Jurassic Park: The Game.

- Framerate with delays/lags
- Audio and Video are out of sync - lots of moments in game
- Appear in the first episode scenes that the dialogue is repeated as the user above shows on YouTube.
- Graphics randomly freeze for 4-6 seconds at a time while sound keeps playing

I already wrote in another topic, what is my opinion on this. But I do not see a problem for which I would not have to repeat here.

Telltale Games approach to the case is ridiculous. I do not believe that a team of people who created the game from the first line of code is not able to find a solution for such a long period of time. It's been 82 days since the release of the game and there is no new news regarding release patch. Came the sad times for customers, once the client was most important, and today is the momentum of the gathering as much money without caring about quality and customer satisfaction. What's worse, the developers do not have courage to say that they are unable to make changes that enhance and improve the quality of the game. The only thing they can do is luring customers that they are working on something to get existing customers still had hope, and potential customers were not scared enough to buy their defective product. It's a shame that today, companies have such shallow and straightforward approach to the matter and do not have a shadow of respect for the customer.

Sincerely

[Mihanick]

I finished the third episode, but the first chapter is still locked.

http://i.imgur.com/j0SmGl.jpg (http://imgur.com/j0SmG)

[Goldrock]

i had issues at first but then i changed my vid card from high quality to balanced and problem solved seems this game doesnt like high settings of ati cards.

[TomVDJ]

I just bought the PC version, but the voices are stuttering A LOT. Short fragments (less than half a second) are repeated 4 or 5 times, then the voices continue, half a minute later, again some stuttering, etc... Any idea how to solve this anoying problem?

[TomVDJ]

Nobody? :(

[aadamjohnsons]

I have also face some of the problems from this list while playing the Jurassic park game and this information is really helpful to me for solving my problems. Thanks for sharing such a useful guidelines about JP game in this thread.

[gautamsarkar2001]

how to get cupon code for purches

[WackoGun]

Any updates about the mouse cursor disapearing problem? It's really a pain in the ass, many people encounter this problem and Telltale still had no fix for this.

I'm kinda dissapointed in your costumer services. :(

[Zarthor563]

So I bought the game off Steam in March, and it was working fine. When I try to play it today, it made it as far as the trademark screen and crashed. It kept doing it, too. It worked once when I rebooted my PC, but then did it again when I closed the game and tried to go back to it later. Can anyone tell me what's wrong with it?

[khoidaman]

I'm on a Mac running OS 10.7 and the game was running fine. I closed out, and now when I reopen the game, the screen goes black. The audio still plays and it I move the mouse I can hear it moving over the menu, but the screen stays black.

Has this been figured out yet? I can't seem to find the solution anywhere.

[regidor dragon]

Telltale needs to fix Jurassic Park the game. I to had problem with it that no one
not even Telltale helped me with the game not going to the next Episode. i let the game
rebuild the save and it fixed but no where in the forum was there a solution

[khoidaman]

Hi this is very frustrating. How about some correspondence here Telltale? I used to recommend your games because they are fun and customer service seemed to work. But ever since this Jurassic Park debacle, I am tempted to do the opposite.

You have lost a customer; if you don't fix this game (or at the very least reply), I will spread word of this and you will lose more clients and potential clients.

[AnmolElephant]

I am having an odd issue. When I double-click the .exe the game starts up and the screen goes black (as it does with normal games) but then it just stays black. Occasionally on different times I try to play, it will do the black screen but then go back to the desktop by basically alt+tab'ing itself. I still have not been able to play yet and I'm getting frustrated. Please help with some solutions here!! :confused: