csi hard evidence problem

[swasch]

I just installed csi hard evidence on my laptop, running windows 7. I did the training level and exited out of training just as game told me to. I went to new game, put in my name for investigator, clicked done. It then asked me if I wanted to do the training level and I said no and it wouldn't go any further, just kept asking for investigator name. So, Okay, tried again and said yes to training just in case the problem was that I did it out of sequence, however it did the same thing. Can't even get to the first case. Anyone know what I need to be doing or what I am doing wrong? very frustrated here.