Season Set customers - Disc is in the store!

[Jake]

You will find it and many new goodies on the all new Season Set + Disc store page (http://www.telltalegames.com/store/samandmax-season1-disc).

Enjoy!

[Kraken]

Just ordered mine! Was I first, was I first? :)

International shipping, is it by air or ship, seemed to be the only option for international customers.

[Emily]

International shipping is of the regular postal variety. It's supposed to be priority and take 10-14 business days but sometimes takes longer to Europe for reasons that we and our ecommerce guys don't fully understand.

We turned off the international UPS because we knew from past experience that UPS, $0 products, and customs don't mix well. (Also international UPS shipping is much more expensive, so very few of our customers were using it.)

[boltronics]

I have a question, I just paid for the shipping for my free disc(already bought the whole game last year) now my problem is that I would like to get 2 t-shirt but when I go to check out, I have to pay for the full shipping cost instead of combine postage, how can I make it so I only need to pay for the combine postage not 2 full shipping cost?

[Emily]

What are you seeing for shipping? I just did a test for Melbourne and am seeing $13.95 for shipping for the disc and two t-shirts. Shipping is charged by weight but it's one initial cost plus an incremental cost for additional items. If you ordered each of these items separately you'd probably be charged $9.95 shipping for each order.

If you're saying that you already placed an order for the disc and now you're trying to place a second order for the shirts, you need to order them all at once to get the combined shipping. If that's what happened, PM me with the order number for the disc by itself and I'll see if we can cancel that so you can order again with all three items together.

[boltronics]

My order number is 4685378600, I already paid $10.95 for it via PayPal.

[Laserschwert]

Holy-moleman-ly! I really didn't expect to see the Season 1 Soundtrack to go up there as well, and I'm SOOOOO happy that it did. Unfortunately the store seems to be a little overrun right now (I'm getting some nasty DigitalRiver error-message), so I have to wait until tomorrow to spend SICK amounts of money. After all I couldn't hold myself back, so I did it... I've ordered my S1-DVD in spite of the HORRENDOUS shipping costs. But since I've also ordered another DVD for my brother, and loads of goodies (Soundtrack, baby, yeah!), shipping "reduces" to only a fraction of that.

I hope the stuff really gets sent out in late July (or earlier than that), or it'll be too late for it to arrive in time for my brother's birthday.

One question regarding the soundtrack-set: Is it going to be in a simple cardboard-envelope, or will it get a jewel case? If there's still time: Make Jared and Steve throw together a booklet... use violence if necessary!!

[S3BR4]

Thanx Telltale! Now I have to work some extra hours to have enough money for the 72$ I just spend on Sam&Max goodies :D I kid... I really enjoy spending money in the Telltale store, knowing it's going to some very nice people that make really great games, and after some rather horrid experiences with game companies like ea or atari I feel really good knowing that you guys get my money and not ea or atari :D Oh and the case file goodies are great, nonsensical and totally unnecessary but I love em! Also ordered the soundtrack and like Laserschwert I hope it will come in a nice jewelcase with some nifty booklet :D

@Laserschwert
Wenns doch nur eine Paphülle beim SOundtrack gibt kannste dich ja ins Zeug legen und selber was nettes machen. Bist ja der Spezialist für CD Cover *g*

[Laserschwert]

@Laserschwert
Wenns doch nur eine Paphülle beim SOundtrack gibt kannste dich ja ins Zeug legen und selber was nettes machen. Bist ja der Spezialist für CD Cover *g*

Ja, wird dann wohl notwendig sein ;)

[S3BR4]

Ja, wird dann wohl notwendig sein ;)
Ja, aber wir können ja auch ne cooperation draus machen, Verpackungsdesign ist ja immerhin mein Job, da sollten wir doch was nettes hin bekommen :D

[dloeke]

One Bonus Disc, one Ode to the Stuff in the Sink(Grossman-poetry is my kind of poetry) and one S&M Crossbones t-shirt ordered and paid for. As soon as I get my hands on some more money, an order for the case file and the soundtrack will hopefully be placed as well. :D The bonus disc seems divine, but then again, everything related to Sam & Max in one way or another is divine as well...

S&M is a lifestyle. Don't get me wrong. :D

[glo_kidd]

Very cool :D just bought mine plus the case file :D :D unfortunately i still suffer from having my paypal acct. on a different email acct. so i may need to get the account that *may* have been created during checkout (i cant remember whether or not i unchecked the create telltale acct. box as i messed up during my first attempt)merged with my existing telltale acct.

Im not too worried about this at the moment as you guys must be really busy at this point helping others with real problems :p

also oddly enough i only got a paypal reciept and not the order info email but my isp is notorious for not letting a lot of my commercial emails through *darn*

[Molokov]

Bonus Disc + Case File < Cost of shipping, but meh, it's only money, spent on good stuff :)

Eagerly awaiting my surprise package in August (along with the Babylon 5 Lost Tales DVD which should arrive at a similar time!)

[Sir Lemming]

Question:

I'm canceling the PA bank account that I used during college any day now, but I'd like to pay for this with my debit card while I still have it, since it's easier. If I order this tonight, how long after should I wait before canceling my account? I'm just worried because of the "late July" thing and all.

[Emily]

boltronics, I just sent you a PM.

Unfortunately the store seems to be a little overrun right now (I'm getting some nasty DigitalRiver error-message), so I have to wait until tomorrow

What was the error message?

so i may need to get the account that *may* have been created during checkout (i cant remember whether or not i unchecked the create telltale acct. box as i messed up during my first attempt)merged with my existing telltale acct.

No problem, just send an email to support@telltalegames.com with the email addresses and we'll link them up. Also we can look up the order you didn't get a confirmation for and make sure it went through okay.

I'm canceling the PA bank account that I used during college any day now, but I'd like to pay for this with my debit card while I still have it, since it's easier. If I order this tonight, how long after should I wait before canceling my account? I'm just worried because of the "late July" thing and all.

Like we said, late July. :p You won't be charged until then if you use the debit card in our store. BUT - you could sign up for PayPal with your debit card and use that. PayPal funds are withdrawn at the time the purchase is made.

[Laserschwert]

What was the error message?

After a couple of tries the checkout worked (the error message was "
com.digitalriver.util.xform.TransformException: Error adding line item"), but I still got the problem of only one "boxed shipment" of the bonus-disc appearing in my overview after purchasing the stuff. I've ordered both the free one (since I've pre-ordered the season) and another "new" one (as a present), but the latter one only appears as dowloads, and without a second "boxed shipment" of the DVD.

I've sent an e-mail to the support about that though.

[Emily]

I think I just responded to your email (or someone else is having the same problem...)

The problem is that you're trying to get two free discs in one order (the $0 one and the one that's bundled with the $34.95 season). We didn't anticipate that. We're going to try to fix this tomorrow - so anyone who's trying to order two Season 1 discs in one order, please hold off for now, and once we get this fixed we'll work with you to make sure your original orders still work as coupons for the free disc.

[Aerothorn]

Very awesome. Just ordered mine.

That said, I was suprised at the 6.80 shipping - I know when I mail a DVD-case sized thing domestically it's usually just $3-$4. Did they super-boost postage rates?

[Laserschwert]

All right then... haven't gotten an answer from you yet, so I suppose I'm not the only one having this problem.

EDIT: Ah, there's the mail... OK, I WAS the one.

[Zeek]

Okay, so you guys got an additional $50 from me.

I got the Bonus DVD, the soundtrack (because you guys were holding out on us! Damn you!), the Case File, and finally got around to buying Telltale Texas Hold'em.

I hope you're happy, because I am.

[Yohmi]

I couldn't resist, I also bought the Case File and the Soundtrack... 35$ for a free disc, I hate you telltale :P

[Jake]

One question regarding the soundtrack-set: Is it going to be in a simple cardboard-envelope, or will it get a jewel case? If there's still time: Make Jared and Steve throw together a booklet... use violence if necessary!!

It's going to be something like this (http://www.bullseyedisc.com/Digi8p2t_detail_500.jpg). No booklet, sorry, but we went for the classiest 2 disc "deluxe set" packaging we could find. Also, as mentioned, it's got a cover illustrated by Steve, as well as some brief composer's notes from Jared. It's turning out to be a classy affair.

[Laserschwert]

It's going to be something like this (http://www.bullseyedisc.com/Digi8p2t_detail_500.jpg). No booklet, sorry, but we went for the classiest 2 disc "deluxe set" packaging we could find. Also, as mentioned, it's got a cover illustrated by Steve, as well as some brief composer's notes from Jared. It's turning out to be a classy affair.

I was afraid it would be something like the "Grim Fandango"-soundtrack, but a Digipak is great, especially with a double fold-out to provide lots of space for Steve's artwork. Nice choice, really looking forward to it!

[Cyberlink420]

SWEET!

I've already ordered my copy of the DVD, and I'll probably end up getting the soundtrack soon as well. And rightly so, I might add.

Not only is the music awesome, it's also serves as all-purpose background music. I can't count how many times someone has asked me to set up music for a PowerPoint show of family photos, to which I responded by by plugging in my iPod and cranking up "The Office", "Consecutive Office", "Quiet on the Set", or one of the many other tracks. You can imagine how much I've been using them considering that it's currently graduation party season, mine included...

[tabacco]

I think I just responded to your email (or someone else is having the same problem...)

The problem is that you're trying to get two free discs in one order (the $0 one and the one that's bundled with the $34.95 season). We didn't anticipate that. We're going to try to fix this tomorrow - so anyone who's trying to order two Season 1 discs in one order, please hold off for now, and once we get this fixed we'll work with you to make sure your original orders still work as coupons for the free disc.

Yeah, for some reason buying a second season set alongside the free disc is a use case that never occurred to me. It should be fixed now, so you'll get both discs if you do that.

[Hero1]

You know Sam & Max fans love our collectables :) So great to see a soundtrack available

[Soup]

How long will the Season1 DVD offer be up? I won't be back in the states until late July, and I'd hate to have it roasting in a PO BOX until then.

EDIT: Just to be clear, I'm worried about supplies running out.

[ReverendTed]

Mine said that there was a "Backorder Warning". Is this just a system artifact of the distant "release" date, or is the DVD indeed backordered already? Here's the exact message:Backorder Alert! One or more items in your cart are currently backordered. Your order will ship once all items have become available, but any downloadable goods in your cart will still be available immediately.

Also, I was somewhat disappointed that you couldn't see how much shipping would cost for the different carriers until checkout, and then you couldn't easily go back and change it.

[Tale]

*humps air*

[Sir Lemming]

Like we said, late July. :p You won't be charged until then if you use the debit card in our store. BUT - you could sign up for PayPal with your debit card and use that. PayPal funds are withdrawn at the time the purchase is made.

Right -- I actually do have PayPal. I forgot that crucial piece of info. Thanks.

[tabacco]

Mine said that there was a "Backorder Warning". Is this just a system artifact of the distant "release" date, or is the DVD indeed backordered already?

The DVD is backordered in the store... that's what it's called when there's no product to ship :)

[Emily]

Haha, yeah, the DVD was never actually frontordered. :D It's still in manufacturing.

Soup - you should be fine. I'm fairly certain we'll order more if we run out in a month.

Regarding shipping - you should be able to just click the back button from the confirmation page, go back one page, change your shipping option, and then click forward again...? Not the sexiest, but I've done it several times in tests and it's worked.

For reference, for the disc alone (domestic), it's ~$6.80 for USPS, ~$8.50 for UPS, ~$17.50 for next day air... and I'm not sure about 2-day air, but I'd guess somewhere between the UPS and the next day. :D International, USPS is the only option and it's around ~$8 to Canada and $10 to other countries.

It'd be easy enough for us to list the estimated shipping costs for the disc somewhere on the site... maybe we can do that tomorrow. It's hard to list estimates for carts with additional merchandise, though, since it varies by weight.

[tamer]

Hey, I just ordered mine today.

I had it shipped to my US address, but I will be leaving US on 11 July.
Would I be able to make it or I need to change my shipping address (I hope not:confused:)?

[Emily]

No, it will definitely not ship by then. If you're leaving the country, the best thing to do would be for us to cancel the order and you can place a new one with the correct address. Please email support@telltalegames.com with your order number and we'll take care of it for you.

[Kazzahdrane]

Well done Telltale, all I wanted to do was pick up my "free" DVD but bunged the casefile, a t-shirt and the sketchbook into the cart too. Damn you!

Shame Digital River just gave me "There was a problem with your order. Please try again" at the end. Those guys need to get some meaningful error messages, I'd be unemployed if I left messages like that in my programs.

And choosing to pay by PayPal goes to a page at PayPal asking for all my details anew, not giving me an option to log in to my existing account there :(

Will give it a couple of days and try again, as I guess the system's a bit busy just now anyway.

[purple_monkfish]

WHOOO! S&M book, disk and case file ordered and paid for. Have I mentioned how much I love you guys for having paypal at checkout? Means I don't have to find my debit card. WHOOO! dangerous.
Fantastic early birthday pressie! and hey, they might actually arrive in time for my birthday, that'd be AWESOME. I'm excited.
I toyed with the notion of getting the soundtrack but decided I couldn't justify that much expenditure, but actually, shipping to the uk was fairly reasonable (just under 10bucks).

[antikewl]

Extra shipping? I'm sure I paid shipping the first time I ordered the DVD collection. Ah well...

[Harald B]

Now that puts the "complete" in "complete soundtrack"! A bit disappointed that you didn't put the soundtrack on the Season 1 disc, but with 70+ tunes I can see why.
Looks there'll be a really, really big package waiting for me when I get back from vacation. :) I'm off to find someone to hold for me it in the meantime.

[keksausmainz]

10$ shipping... That's not cheap, but it pays ;)

[Marty]

"woo!"... but i'll save the "hoo!" for when it gets shipped late July (yup, had to preorder soundtrack)

[cowking]

Isn't that a little deceptive to put out an email saying that it is finally here, that we can get it now, when it is not here and we can't get it now, its just back ordered? And its still be manufactured. What kind of wild crazy roller coaster are we on here?

[Zeek]

Clearly you aren't familar with the concept of "pre-order.":p

[Jake]

Extra shipping? I'm sure I paid shipping the first time I ordered the DVD collection. Ah well...

Unless you ordered a tshirt or something at the same time, you probably didn't, since the original Season Set bundle didn't have any hard goods in it, just electronic ones. Shipping is only added by the checkout system when it has something to ship.

Isn't that a little deceptive to put out an email saying that it is finally here, that we can get it now, when it is not here and we can't get it now, its just back ordered? And its still be manufactured. What kind of wild crazy roller coaster are we on here?

It's being pressed by crazy DVD robots in a factory in southern California somewhere, as I type this! We waited until the discs were done and approved, and being physically printed before we opened the page for ordering. Most people wanted to order them from us last month! But we didn't feel comfortable taking orders for something that we didn't even have an approximate ship date for, since at that time the packaging and disc menus and stuff weren't even done. Now we know that it'll be "a few weeks" from after the disc printing process starts, and that's close enough.

[Emily]

We should have worded the subject line of the email differently. I apologize for that. I thought that since it says on the store page that the discs aren't available yet, that was clear enough, but people are seeing the email and breezing through the process and missing that point.

We unfortunately can't turn time back a day and rewrite the emails, but we're going to try to make it clearer in the store that this is the situation.

Extra shipping? I'm sure I paid shipping the first time I ordered the DVD collection. Ah well...

Nope, you didn't. :p This is the first time that the disc (and associated shipping) has ever been in the store.

[tabacco]

You did pay VAT, however, which might be what you're thinking of.

[stazi]

Hey guys,

Why are international packages charged tax?

Also, could I just confirm if this includes all season 1 episodes on a DVD, along with the bonus disc?

$10US doesn't really justify the cost of a bonus disc for me, at this stage

[Emily]

Whether or not tax is charged is based on where you live. It's not something we have any control over; it's calculated automatically by our ecommerce provider based on your address.

And yes, the disc contains the games AND video content. :)

[Kaldire]

cost me 8$ in shipping just to get it 100 miles away from telltale and that was the cheapest shipping. Course I got the soundtrack and goodie bag. Mine says backordered on all three items, mmm and I can sooo wait :P

[Emily]

If I put a DVD, a soundtrack, and a case file into a padded envelope and mailed it to you out of our office, it would cost about the same amount. :) I mail *a lot* of stuff so I know what it costs, and these shipping/handling prices are pretty reasonable. (Also don't forget that the cost of the envelope itself and the labor of the person stuffing the envelope are rolled into the shipping charge.)

[tabacco]

Hey guys,

Why are international packages charged tax?

Also, could I just confirm if this includes all season 1 episodes on a DVD, along with the bonus disc?

$10US doesn't really justify the cost of a bonus disc for me, at this stage

Assuming you're in (much of) Europe, you got charged VAT on your order.

[ATMachine]

You guys are offering feelies! The last time I remember getting feelies with a game was Henry Jones Sr.'s Grail Diary in the Indy 3 adventure game. :eek:

I love you all.

[Harald B]

Lucky you; the last I remember were with Crusader: No Remorse!
About the VAT: is there any way you could give people a heads-up about that a bit earlier on? I know I felt quite sucker-punched back when I ordered Season 1 and saw the price suddenly rise in one of the final stages of checkout (even months later I can still fondly recall the annoyance..:)). Even if it's only some fine print to the extent of "sales tax may apply on international orders", that would help soften the blow.

[Emily]

Yeah, messaging the tax better is something we'd like to do. Unfortuantely the site transfers from us to our ecommerce provider before the customer fills out their location, so it's a little tricky. We would have to tell you three screens before you get to the confirmation that you *might* be charged tax. Even if we said that, a lot of people would skip right over it. :p

[purple_monkfish]

I still wanna max for president bumper sticker too. Can we have them? come ooon telltale! Heh

[purple_monkfish]

Oh re the tax, it's likely customs related. Customs is a bit of a bitch about importing anything and often you end up paying tax on it. DVDs and Games are the worst hit, so yeah... that's likely the reason. Companies can't do squat about it unfortunately.

Ahhh the grail diary, I have that somewhere.. and the book of patterns from loom (eee!), wish I had the newspaper from Zak mckraken though, ahh well. Why don't they ship cool things anymore!? they made the gaming experience oh so much better! wait.. GTA San Andreas has a guidebook as the case, I suppose that counts.

[DrakeFox]

Great. Now I just regret the order I made this morning. Was on the way out the door placing the order and didn't get around to noticing the soundtrack or extra goodies.

Any way for me to order these and have them merged with the mailing of the bonus disc. E.g. Not wanting to pay shipping twice?

Personally I'm quite happy you charge VAT in the store. Should hopefully make customs go a lot smoother. Even from within the EU I've had trouble with stores which didn't charge VAT for Denmark. Happened to my Shrek 2 DVD. Meant it got delayed for about a month and a half in customs, and the danish post service charged me ~$10 to get it through customs and charge me the $3.50 of VAT I had to pay.

[Emily]

We can't merge orders, but we can cancel the first one so you can place a new one. Email support@telltalegames.com with the order number for the one you just placed (and also your original Season One order number if you have that handy) and we'll take care of it for you.

[DrakeFox]

Thank you Emily. If it wasn't for nice people like you I'd end up wasting my money on less interesting things like food or rent or some other silly game which I won't get that much enjoyment out of.

[Candle]

Are you allowed more then one disk at the shipping cost only price.

[tabacco]

Nope... one per season set, sorry.

[mothra]

hi, ordered already and got a "backorder" message from you.
I hope that means only that it's gonna be shipped in the future, not that the disc are already sold out :)

[Zeek]

How can something be sold out if it is in the process of being made?:p

[Cyberlink420]

Wii?

[AdamG]

I think that is just to remind people that while it's for sale, you won't actually get it for a month from now. Some people might not know that until they get a backordered message.

[Soup]

How can something be sold out if it is in the process of being made?:p
Telltale has a team of renegade scientist/marketers. Hourly, they cross the einstein-rosen bridge and travel to the day that production ceases on the first batch of discs. And also to see the future stock market

In this way, they know exactly how many will be made and thus can tell when something is sold out.

P.S. Buy TellTale stock. They're gonna be huge!

[Emily]

The backorder message is automatic through our ecommerce provider. We can't turn it off. So the system sees the item's not in stock, and thinks "it must be backordered," and out that email goes. I'm working with DR to rewrite it to something more user friendly.

But yeah, it doesn't mean the discs are sold out. They just haven't reached the warehouse yet because they're still in manufacturing.

[Gunrun]

So is there any chance I will miss out on these disks? I have literally no money at the moment but will have the cash by next week. Is there any chance the disk will be sold out by then or will you just keep making copies till you sell out?

Also, is the DVD video disk region free? And are the games on the disk copy protected in any way? Will I need the CD in to play or connect to the internet?
Just I am sure my mum would appreciate being able to play these games on holiday but our laptop doesn't have any sort of networking stuff.

[Jake]

We'll have plenty of discs next week. We made a lot. :)

The video content is region free!

You'll need the CD in the drive, but theres no online activation or net connection required.

[Skimbleshanks]

I got all six eps. individualy, so i dont have a Season One order number , how do i get the disc???

[tabacco]

Please email support@telltalegames.com and we'll help you out.

[Candle]

Thanks for the DVD.

[Maratanos]

P.S. Buy TellTale stock. They're gonna be huge!

Dude, telltale isn't even publicly traded... :rolleyes:

[AdamG]

I'm going to wait a couple weeks to order my stuff, give them a little break with it.

[maximmortal]

How long is this disc going to be available? I have no money and won't for a long time. :(

[Emily]

It will be available at least over the summer, but we don't know at this point how long the offer will continue.

If you buy now with a credit card, you won't be charged until the disc ships in late July, if that helps.

[stemot]

That`s my season one DVD pack ordered, can`t wait for this!

[maximmortal]

It will be available at least over the summer, but we don't know at this point how long the offer will continue.

If you buy now with a credit card, you won't be charged until the disc ships in late July, if that helps.
Yes, that helps! Thanks.

[Porsmond]

OK,Just Ordered the Disc, and Cant Wait to get it, but 2 quick questions if thats OK

I live in England, and while I know you can deliver wordwide to anyone, I was just wondering how long roughly it will take for the disc to arrive when its been sent

I've ordered the Case File thing that fits in the DVD cover which sounded really cool, but it says its not available yet, so any ideas when exactly it will be available, and will you be sending it with my dvd or seperate???

Cheers, and Thanks again :)

[Jake]

It'll all show up in one order. Orders to the UK can sometimes take many weeks (we've heard up to 4), but also sometimes they don't take that long at all! It's a roll of the dice, really.

[DrakeFox]

Is there a way to ensure that the dice roll is about as random as you beating Leonard in episode 3?

I'm guessing the possible delay might be in customs or something.

[Porsmond]

Thanks Jake, I was obviously expecting it to take a while when it does get sent, and I dont mind waiting for it, but just wanted to get a rough idea of when I should be expecting it, thats all
I dont think I should be affected by customs or anything though, its well below the legal customs limit before charges so it should pass through easily. Oh Well, will soon see

[Kaldire]

yep porsmond.. ive sent a package to liverpool just plain airmail priority and it got there in 8 days.. course then I sent a package to bristol and it took 15 days .. same shipping method :P doubt it would take 4 weeks unless it got lost or stuck in customs or something XD
Had a guy SHIP a shirt.. no... really... SHIP as in BOAT.. cya in 4 months! haha
Anyway Ive double ordered everything and still yet to get an item but im a patient man. I do have to ask though, will there only be a limited amount of the goodie bag made... if so ill nab a few more for the closet collection and a few to stick around the house :P

[Jake]

We're ordering more than double the amount that came in in the initial pre-order rush, so there are plenty for now.

[xChri5x]

Anyway Ive double ordered everything and still yet to get an item but im a patient man. I do have to ask though, will there only be a limited amount of the goodie bag made... if so ill nab a few more for the closet collection and a few to stick around the house :P

...

[Ed!]

Well I've got my code and I'm ready to get the DVD, only I'm going on holiday at the end of July!

I live in the UK and I'd rather not order the DVD until I'm sure I'm going to be around when it gets here.

So if I order the DVD when I return home in mid-August, do you think the DVD will still be available, and will the special offer still be on?

[Emily]

Yep, you should be fine.

[Hero1]

have you been given a delivery date for the discs from your supplier?

[Emily]

The DVDs are supposed to ship from the manufacturer to the warehouse on Friday. It'll probably take 7-10 days for them to get there and to show up in the inventory system. My guess is that orders with just DVDs or that have other in-stock merchandise will ship the week of the 23rd.

The soundtracks and case files are a little bit farther behind. Soundtracks will be shipping to the warehouse on the 24th. Case file materials are all being sent to Telltale's office from various vendors, and we will then have to assemble them and ship them to the warehouse. I'm hoping we'll be able to send a batch before Comic-Con (which would get them to the warehouse at about the same time as the soundtracks), but if that turns out not to be possible, then orders with case files in them probably won't ship until first week in August.

Oh, and as an added bonus, the Bone director's cut CDs are finally being manufactured! We're getting them shipped directly to Comic-Con, and will send a batch to the warehouse right after we return from San Diego.

[Hero1]

thanks for the update.. I think I'm gonna avoid the summer of sam and max from now on and wait for the disc to arrive instead

[Zeek]

Geez, Emily, sounds like you goes at TTG are going to have a lot of swag to give out and win at Comic-Con! Wish I could go.

[JK1985]

Oh, and as an added bonus, the Bone director's cut CDs are finally being manufactured!
weeeiii!! :D

[Emily]

Geez, Emily, sounds like you goes at TTG are going to have a lot of swag to give out and win at Comic-Con!

Well, the hope is that people will buy it. ;)

[Dedlok]

Okay: I may already know the answer to this question, but I'll ask anyway just to make sure:

When I ordered the DVD edition, I also ordered the Max & Crossbones Hat and Sam & Max Sketchbook (plus the soundtrack and Case File :D). I assume that since I haven't recieved the hat and scetchbook that they won't ship till the other stuff is available. Am I right about that.

To tell the truth I was kinda hoping that the hat and book would come seperate but I can understand why it's coming all at one time.

BTW I just love your order recieved e-mails. :D

"We love you. Why?
You bought some stuff!

Not that we wouldn't love you just as much if you hadn't bought 5 whole things from our store." (some stuff omitted because I'm supposed to not tell the others. ;))

[Jake]

Yeah, since you have a not-yet-available thing in your cart (the disc), everything is sitting in the warehouse in a bundle with your name on it, waiting for that disc. Or, at least, something like that is happening.


Case file stuff started showing up today! We got a box stuffed with Greetings from the Moon postcards. They're awesome! Hopefully the other stuff should be pouring in in the near future. (then I can update that "coming soon" image in the store)

[Zeek]

Case file stuff started showing up today! We got a box stuffed with Greetings from the Moon postcards. They're awesome! Hopefully the other stuff should be pouring in in the near future. (then I can update that "coming soon" image in the store)

Please tell me you included something on the back of the card that parodies real tourist post cards like photo credits and location labels (as well as a place to put adresses and stamps)! Little details like that make me squee with joy.

[Emily]

Please tell me you included something on the back of the card that parodies real tourist post cards like photo credits and location labels (as well as a place to put adresses and stamps)! Little details like that make me squee with joy.

Arghhh... why didn't we think of that?! :(

Oh wait... we did. :p

[pointless trivia]

Originally the episode 6 trinket was going to be a moon keychain, but the cost was just too high. Now having seen how the postcards came out, I'm glad we went with those instead. They're really nice.

[/pointless trivia]

[Marty]

cant wait to get the extra stuff :D

[AdamG]

I requested my Season 1 Boxed Edition last night, and ordered the case file and soundtrack with it. I was going to buy the poster too, but they ran out a while ago. :(

[Ooze33]

Since this a DVD, does this mean DVD-Rom also?

[Emily]

Since this a DVD, does this mean DVD-Rom also?

Yes.

DVDs are expected to arrive at our office today (175 boxes!) and at the warehouse tomorrow. :D (It's still going to take a few days before the warehouse starts shipping them out.)

[Laserschwert]

(It's still going to take a few days before the warehouse starts shipping them out.)

Plus, most people have probably ordered other stuff as well (like the case file and the soundtrack), so it's going to take even longer for those of us... :(

[AdamG]

175 boxes as in boxes full of DVDs, or 175 copies? : / I suppose that's probably confidential though. :p 175 boxes would be good, but 175 individual copies wouldn't be a good start. : /

[Emily]

175 boxes, with multiple copies inside each box. We'll take a picture when they get here. I'm thinking we should build a fort. :D

And that's just what's coming to us. A lot more are going to DR.

Soundtracks will be shipping to DR early next week. Unfortunately we are not going to be able to assemble case files before Comic-Con (in fact, some of the innards are being shipped to us directly in San Diego), so those won't ship until August. Sorry, we tried. :(

[Jake]

Yeah the 175 boxes of games are just the ones for us to have at the office for promo use, and for trucking to Comic-Con and PAX to sell at our booth.

[Harald B]

Unfortunately we are not going to be able to assemble case files before Comic-Con (in fact, some of the innards are being shipped to us directly in San Diego), so those won't ship until August. Sorry, we tried. :(That's actually pretty nice to hear, since it means I can order now and be fairly sure the package won't arrive before I return from my vacation on August 7th. There's an upside to everything. :)

[AdamG]

Ohhh, so it's 175 boxes containing copies in their boxes? That's a pretty good starting point, especially considering the fact it's just a small fraction of the actual total copies sold in all the various distributions. :) I don't really mind if the stuff doesn't ship until August. That's not very far away. :D

P.S. - A fort made of Sam & Max boxes, you should put the pictures of that on the Season 2 DVD! :p

[Zeek]

P.S. - A fort made of Sam & Max boxes, you should put the pictures of that on the Season 2 DVD! :pOr better yet, in the game as one of those inside jokes!

[Aerothorn]

PAX is really no fun to go to just by yourself (I had an awful time last year doing that) but I might have to go just to see you guys. Woo.

[Udvarnoky]

I got a shipping confirmation on my disc just now.

[Emily]

Woo! Thanks for letting us know.

[ReverendTed]

Ditto here. Shipping confirmation e-mail received.
Interesting glitch - the game is listed on the shipping notification as "Sam & Max Seaso None"

[Jake]

That's its secret codename.

[tabacco]

It contains no Seasos.

[Hero1]

Good, I think they are contagious.

[Emily]

ReverendTed, could you please forward that email to me at emily -at- telltalegames.com? It is not anywhere in the system as Seaso None (that I know of) so that's weird, but I'll try to track it down and get it fixed.

[Shauntron]

I got a shipping confirmation, but I'm going move into a new place by the end of the month (two days after Comic Con). Should I be concerned?

[tabacco]

You should be okay. If you chose USPS shipping, it should be there in a couple of days.

[Laserschwert]

Damn, I shouldn't have ordered the Case File... it delays it all sooo much...

[Jake]

Fortunately the case file is awesome.

[Emily]

Agreed. The case file is the best part. :D

EDIT: Shauntron, you should have received a tracking number in the confirmation email. If you didn't, I can access your tracking number, but when I tried to track the package the USPS site was down. Like Doug said you should be fine, but if it hasn't shown up by Comic-Con and you need help tracking it, let us know.

[Laserschwert]

And for me a must have... so, double-damn! ;)

[ReverendTed]

ReverendTed, could you please forward that email to me at emily -at- telltalegames.com? It is not anywhere in the system as Seaso None (that I know of) so that's weird, but I'll try to track it down and get it fixed.I think I see why it happened. The product name was longer than its field so it was truncated, and by a strange coincidence it was completed (albeit with wonky spacing and capitalization) by the following field, which held an indication that there was no recorded serial number for the product.
Shipping Information
Product Name Serial Number Tracking Number
-------------------------------------------------------------------------
Sam & Max Seaso None Abiglongnumber

[Jake]

Wow that's a pretty ridiculous coincidence!

[tabacco]

That is the best thing ever.

[AdamG]

-raises eyebrow-

[Emily]

Well good. I'm glad it's not due to a typo I made. :D

[xChri5x]

Your job is safe for another week!

[Cyberlink420]

My DVD just arrived, and it's totally awesome. You guys did a great job with this one...especially the blooper reel. I don't want to give too much away about that one since it's not on the Summer of Sam & Max page yet, but in all honesty, it was undisputedly an absolute work of genius.

[NickTTG]

Yes well... we have a talented team :) And voice actors who make us laugh even when they aren't performing

[Cyberlink420]

*has already found two easter eggs on the disc menus; goes searching for more*

[tabacco]

*has already found two easter eggs on the disc menus; goes searching for more*

Heh... which ones? :)

[ReverendTed]

Got mine today, too.
I haven't even popped the DVD in the drive yet and I'm already impressed with the humor in the insert. The bit about the Warp Drive was an inspired addition.
I notice a Flint Paper ad on the back page...a portent of things to come, or just a nod to the roots? Only time will tell, I'm sure.
Brady Culture might want to consider hiring a more experienced advertising agency next time, though - "ocular" only has one c. ;-)

[Cyberlink420]

Heh... which ones? :)

Sam on the main menu, and the hot rump on the Concept menu

And yes, the bit about the Warp Drive was very amusing. Always trying to throw us off with those red herrings...and I DON'T mean the bully that Fred's always accusing.

[NickTTG]

i do believe that there are some eggs of easter still to be found. who will be the first to find them all?

in the spirit of my new found love for little catchable creatures,
http://supak.com/robin/Pokemon/gotta_catch_em_all.gif

[lotr-sam0711]

I got my copy in as well and am really blown away at how polished it is. I was expecting something very minimal but telltale really outdid themselves here. I particularly have been enjoying the commentaries with the sound guys because I love soundtracks and hearing composers talk about them.

However, I do have a couple of places where I would like to give some constructive criticism. Firstly, while I did like the concept art montage I thought a standard gallery like most commercial DVDs would have been much more effective as we would have had a chance to really look at the art at our on pace. Also I personally would have liked it if all the shorts had also been on the DVD in an iPod format. However, with a little time I can convert them all to .m4vs so it's a very minor complaint.

I'm very impressed to say the leased and look foward to shelling out my money for Season 2, fully confident that I will get my moneys worth, and then some! Keep up the good work all you great people at Telltale!

[ReverendTed]

In addition to the previous two, I found a couple of Easter Eggs (Yarr!, Exacto Steve, UnMonkeys, and Rats! to be cryptic about their naming) by browsing to them directly in Windows Media Player, but I'm not sure how one would go about getting to them from the menus. (Perhaps you have to wait somewhere?)
On that note, however, terrific job on the DVD. The full-motion menus are fantastic, and the Extras are extremely well put together.

[Emily]

I put more of your post in spoiler tags because saying how you found them is a spoiler, too. ;)

Also, finding them the way you found them is the easy way out. Go figure out how to get them in a video DVD player, and then we'll bow down to you. :D

[NickTTG]

man... lets not hack our way to victory. it should be a happy surprise! not a hackers delight.

Sky rockets in flight. Haxors delight. Haxors delight.

[ReverendTed]

Oops! I didn't mean to be a spoilsport about it - I just opened it...as previously described...and that option was just there.

[Emily]

Eh, no problem. We're probably a little nervous about sending our baby out into the world. ;)

[Dedlok]

Firstly, while I did like the concept art montage I thought a standard gallery like most commercial DVDs would have been much more effective as we would have had a chance to really look at the art at our on pace.

Ya. That's something I hate too. And a lot of anime DVDs these days have gone from the "page thru yourself" type to the video type, too. :( It's getting to the point where I won't even click on them anymore because they more than likely the video type. :(

[Laserschwert]

Now that people start getting the DVD, I guess there's still no update on the case-file or the soundtrack? :(

[tabacco]

Now that people start getting the DVD, I guess there's still no update on the case-file or the soundtrack? :(

http://www.telltalegames.com/community/blogs/id-231

[ReverendTed]

Also, finding them the way you found them is the easy way out. Go figure out how to get them in a video DVD player, and then we'll bow down to you. :DHeh, now don't I feel silly. I already knew how to get there, but I didn't think to keep clicking.
No bowing necessary, though, seeing as I got my NICKNAME IN THE CREDITS!! w00t! Nevermind that everyone else here got in too, but still. IT WAS ON THE CRAWL, BABY. You guys rock so hard.

[Cyberlink420]

Heh, now don't I feel silly. I already knew how to get there, but I didn't think to keep clicking.
No bowing necessary, though, seeing as I got my NICKNAME IN THE CREDITS!! w00t! Nevermind that everyone else here got in too, but still. IT WAS ON THE CRAWL, BABY. You guys rock so hard.

I wasn't... :(

[Emily]

About the credits: We put that list together in March when we were finishing up Episode 6, and it has the names of the top 100 posters at the time we created the list. Anyone who was not one of the top 100 posters in March wouldn't be on there. Sorry. :( Also, if you're thanked by your real name somewhere in the credits, we left you off the forum list.

[DrakeFox]

It's hearing great stuff like this that makes me sad I ordered the case file and soundtrack, because I still don't have the DVD. Hopefully I'll be more than happy when I get the other stuff too :-)

[Cyberlink420]

Meh, oh well. It's not that big a deal. Besides, there's always Season 2! :P

And on that note, you guys really should have put the puppet show video on the website. I think it actually would have been LESS funny if it had gone right...

[Jake]

We considered it, but never had the time. It was supposed to be the first thing to go up in Interim Theater, but we were sort of burned out on the puppets after that long night of trying to get it to work, and then I sort of lost the tape until we dug it out for an easter egg on the dvd.

[digression]

My question to Telltale is why people who buy S&M Season One in a regular get a better deal than those who have subscribed for the whole series online? For one, the new edition comes with the soundtrack, and that was something that I thought about bying online, but I didn't do that because it would cost a lot more extra. In addition, the price of the game in the store is cheaper. Which I would understand if the season was a year old (there's always a price drop), but you can still buy the season online for $34.95 (plus the shipping fee for the bonus disc). That isn't what I would call a great deal, although you get some bonus features with the disc. I suspect that there's another distributer for the game box in regular stores. I don't usually complain about prices for games (I understand that the production's not free), but I signed up early because I thought I would get a special deal. "Very special price for YOU"

[Zeek]

My question to Telltale is why people who buy S&M Season One in a regular get a better deal than those who have subscribed for the whole series online? For one, the new edition comes with the soundtrack, and that was something that I thought about bying online, but I didn't do that because it would cost a lot more extra. In addition, the price of the game in the store is cheaper. Which I would understand if the season was a year old (there's always a price drop), but you can still buy the season online for $34.95 (plus the shipping fee for the bonus disc). That isn't what I would call a great deal, although you get some bonus features with the disc. I suspect that there's another distributer for the game box in regular stores. I don't usually complain about prices for games (I understand that the production's not free), but I signed up early because I thought I would get a special deal. "Very special price for YOU"

The other/retail version doesn't have all the Mechinia shorts they posted over the season, nor does it have DVD commentary that is being posted on the Summer of Sam & Max right now.

Oh, sure, they may have a soundtrack, but it's a sampler, possibly only containing the MP3 tracks you can download from the website.

I say I'm getting my money's worth from TTGs.

[xChri5x]

My question to Telltale is why people who buy S&M Season One in a regular get a better deal than those who have subscribed for the whole series online? For one, the new edition comes with the soundtrack, and that was something that I thought about bying online, but I didn't do that because it would cost a lot more extra. In addition, the price of the game in the store is cheaper. Which I would understand if the season was a year old (there's always a price drop), but you can still buy the season online for $34.95 (plus the shipping fee for the bonus disc). That isn't what I would call a great deal, although you get some bonus features with the disc. I suspect that there's another distributer for the game box in regular stores. I don't usually complain about prices for games (I understand that the production's not free), but I signed up early because I thought I would get a special deal. "Very special price for YOU"

$5 more for getting the games almost a year early and better packaging with unique special features?

Sign me up!

[Emily]

For one, the new edition comes with the soundtrack, and that was something that I thought about bying online, but I didn't do that because it would cost a lot more extra.

Actually, it comes with exactly the same MP3s that are on our DVD version. The full soundtrack we sell is completely different and not included in any version of the game.

The extras on the two versions of Season One are somewhat different -- retail comes with a poster and a behind the scenes video; Telltale's version comes with cutscene commentary, machinima shorts, and the ability to play the videos in your DVD player. It really comes down to what you prefer, but the two versions are simply very different.

As for the price, our Season One customers had the benefit of playing the games as they came out (and the season did start almost a year ago) and also the certainty that they were going to get to play the games. This deal had not been signed when Season One launched and there was no guarantee that the games would have come to retail at all.

People have to make their own decision about which to get, but I can honestly say we had no intention of creating one product that was better or another that was worse. We've all worked extremely hard to make sure that both products are awesome. All we want is to get as much cool Sam & Max stuff out there as possible.

[digression]

Thanks for an informative answer.

Actually, it comes with exactly the same MP3s that are on our DVD version. The full soundtrack we sell is completely different and not included in any version of the game.

The extras on the two versions of Season One are somewhat different -- retail comes with a poster and a behind the scenes video; Telltale's version comes with cutscene commentary, machinima shorts, and the ability to play the videos in your DVD player. It really comes down to what you prefer, but the two versions are simply very different.

As for the price, our Season One customers had the benefit of playing the games as they came out (and the season did start almost a year ago) and also the certainty that they were going to get to play the games. This deal had not been signed when Season One launched and there was no guarantee that the games would have come to retail at all.

People have to make their own decision about which to get, but I can honestly say we had no intention of creating one product that was better or another that was worse. We've all worked extremely hard to make sure that both products are awesome. All we want is to get as much cool Sam & Max stuff out there as possible.

[Emily]

Thanks for an informative answer.

You're welcome. Thank you for buying Sam & Max. :)

[Darkdusk87]

Quick question... I paid for my full season of sam and max long ago when it first started, but I'm about to move soon so I can't have the game disc sent to me yet until I have a new address.. Will you still be doing the free disc (Just pay for shipping) deal in 3 or 4 months? I really want the disc.. I just can't have it shipped until after I move.

[Emily]

I *think* the promotion will still be around then, but can't promise it. Could you maybe ship it to a friend's house?

[xChri5x]

Is that flash short you guys had on Interim theater an Easter Egg on the DVD? I really think it needs to be on some sort of official Sam & Max medium someway or another...

[Jake]

It's not there. We considered putting it on, but we really had nothing to do with it - Steve just gave it to us to put up in Interim Theater to add some variety.

[xChri5x]

oh... :\

[Jake]

It's available all over the Internet as Flash, though. Search for sam and max our bewildering universe or sam and max flash short and you'll find it.

[Zeek]

It's available all over the Internet as Flash, though. Search for sam and max our bewildering universe or sam and max flash short and you'll find it.

Heck, I first saw the short on Newgrounds.com. I don't know if it's still there, though, as they got a hell of a lot stricter with their posting policy due to a bunch of idiots stealing files and claiming it as their own.

[xChri5x]

First S&M season 1 game on ebay. Ever.
http://cgi.ebay.com/SAM-MAX-Season-One-PC-DVD-ROM-NEW-Free-Shipping_W0QQitemZ190135089496QQihZ009QQcategoryZ6 2053QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

Not that I'd ever bid since I'm waiting for mine in the mail...

[glo_kidd]

First S&M season 1 game on ebay. Ever.
http://cgi.ebay.com/SAM-MAX-Season-One-PC-DVD-ROM-NEW-Free-Shipping_W0QQitemZ190135089496QQihZ009QQcategoryZ6 2053QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

Not that I'd ever bid since I'm waiting for mine in the mail...

unfortunately that listing says its the full retail version, when its clearly the Season 1 DVD from telltale :p

Im a huge eBay addict :D any time i see a "ooooh {insert random ebay link} check this out" comment i immediately click the link :D

In my defense though, i live in a totally obscure little town so ebay is really my only real option to purchace certain items.

[Mirko]

Did anyone in Europe already get the Disc?

[Viz79]

Still waiting for mine - London, UK :)

[Soultaker]

I just received my copy (in The Netherlands). Time to replay!

[patters]

waiting
cambridge uk

[boltronics]

Does anybody in Australia already receive their disc?

[Molokov]

Not yet, Adam... but I did also order a Case File, so I wasn't expecting to :)

[Acidyl]

I just got my season 1 disc today, I live in Belgium,Europe.

[Mirko]

I got mine today in Germany.

[xChri5x]

I got a headache

[Jake]

I got a rock :(

[xChri5x]

I got a letter from the IRS. (really) lol

[AdamG]

IRS = bad/evil/annoying

[Hero1]

nothing yet.. I'm trying to forget about it so I'm surprised when it arrives..but this thread is not helping

[baardhimself]

mine arrived today in london, england :)

[patters]

arrived today near cambridge uk

[ChazFox]

Arrived this morning in the north east of scotland ^^ is there a thread anywhere that I can post my comments about the DVD? I just wanted to share one of my fave bits with the forums xD

[Guybrush Threepwood]

Arghh! Stop teasing me! :(

[barchetta]

Nothing here in the Netherworld.. erm .. Netherlands, prolly because I ordered the Case File.

[Myzer]

Does anybody in Australia already receive their disc?

Mine arrived yesterday, it even survived the mail redirect as I moved house between when it was sent and when it arrived. :)

[Hero1]

Myzer what date did your order ship?

[Myzer]

Myzer what date did your order ship?

I got a shipment confirmation email on July 25, the shipping date on my Digital River Packing List thingy has a ship date of July 18.

[Hero1]

thanks I guess I'll be waiting another week

[Zeek]

I'm still waiting on my automatic e-mail from the warehouse saying my order has been shipped and the money has been taken out of my account.

I guess they didn't get the box of case files yet that was shoved into Emily's car during Comic Con.

[Emily]

I haven't received notification that the case files are at the warehouse yet, so any order with a case file on it won't have shipped yet.

As soon as we hear that the case files are shipping we'll post here to let you guys know. :D Should be real soon now.

[Emily]

Update! The first 500 case files have arrived at our warehouse (along with t-shirts and poster prints).

If you were one of the first 500 to order a case file, your package could ship out as soon as today. Woo!

[TrogLlama]

Update! The first 500 case files have arrived at our warehouse (along with t-shirts and poster prints).

If you were one of the first 500 to order a case file, your package could ship out as soon as today. Woo!

*Wonders which batch of 500 he falls into*
Meh, I'm patient. I'm actually just worried it will arrive sometime between Thursday-Sunday of next week, when I'm not home.

[dg10050]

:O
I really hope I'm in that batch of 500. :)
I did order my stuff pretty soon after the disk was put on the site. :\

[Zeek]

Why do I have this sudden urge to do a 300 parody right now?

[Guybrush Threepwood]

Update! The first 500 case files have arrived at our warehouse (along with t-shirts and poster prints).

If you were one of the first 500 to order a case file, your package could ship out as soon as today. Woo!

Ooh, I hope that's me (probably wont be)! :D

[TrogLlama]

Why do I have this sudden urge to do a 300 parody right now?

I blame the Communists.

[Emily]

Case file orders have started shipping!

[TrogLlama]

Sweet, I hope mine ships soon...
Of course, I'm not getting my hopes up. The higher the hopes, the more crushing the disappointment. Yes, I am a cynic.

[Zeek]

Case file orders have started shipping!

YAY!! I was one of the first 500!! :D I hope I'm also the lucky one that gets that "accidental" case file with the pizza napkin in it instead of the BoscoTech napkin.

[dg10050]

My case file shipped! Woot!

[glo_kidd]

Just wondering... I had to get my oder number merged with my telltale acct. due to my Paypal email being different (Thanks Emily :D) Which email address should i be watching like a hawk :D ? I know that Telltale has the right one but im not Sure if DR does. At this point i have not received a shipping notification on either but its early (i hope)

I have my fingers majorly crossed hoping that im in that first 500, i know that i had my payment in within 10 minutes of that "Season 1 disc is in the store" email :D

P.S.: I recently co-won the Mix 'n' Mojo contest and the prizes arrived which include a signed copy of Bone 2 and a couple of the Promo cards. This was an incredible experience and i am very greatfull for it, currently there is no way that i could make it to the Telltale office or to any of the con's due to an ongoing family emergency so this was awesome. I love the way Dave Grossman signed with a little drawing of himself :) it even captures the curly hair :D

[TrogLlama]

My case file shipped! Woot!

*Envies, hopes to get his shipping confirmation Email.*
I actually really wanna get that hat I ordered, too, so...
Why did I have to get the case file?
Oh yeah, it had cool crap and it was cheap. The wait's worth it... I hope.
Nah, I'm sure it'll be. At least worth five bucks and a couple weeks.

[Cyberlink420]

My Soundtrack/Print shipped. That's a good sign...

[Guybrush Threepwood]

Nooo! *dies with envy for people who got theirs shippped*

[Emily]

Just wondering... I had to get my oder number merged with my telltale acct. due to my Paypal email being different (Thanks Emily :D) Which email address should i be watching like a hawk :D ? I know that Telltale has the right one but im not Sure if DR does. At this point i have not received a shipping notification on either but its early (i hope)

When we change the address on your Telltale account, we also change it in DR's system.

I just checked and your order hasn't shipped. I bet it will on Monday.

[glo_kidd]

Okay Emily, thanks for the info :) Always appreciated :D

*returns to hawk-like watching of my email folder :p *

[Dedlok]

I'm in the first 500, too! Yippee! :D

Now drive faster mr. or mrs. delivery person! :D

[patters]

what about miss. delivery person

[Dedlok]

She can take her time if she wants. :)

[xChri5x]

Wow, I ordered pretty early and mine hasen't shipped. Must have sold a ton of these things.
Or maybe some weirdo bought like 50 of them to re-sell on ebay for insane prices.

[TrogLlama]

Wow, I ordered pretty early and mine hasen't shipped. Must have sold a ton of these things.
Or maybe some weirdo bought like 50 of them to re-sell on ebay for insane prices.

Well, for $5 bucks I expect a good deal of people probably just bought it with their DVD to justify the shipping costs. That's what I did, except I got a hat, too.

[AdamG]

Wow, I ordered pretty early and mine hasen't shipped. Must have sold a ton of these things.
Or maybe some weirdo bought like 50 of them to re-sell on ebay for insane prices.

That would be a good idea.

[xChri5x]

Price gouging on Sam & Max merch isn't

[TrogLlama]

Price gouging on Sam & Max merch isn't

It's like taking candy from babies or starving, yet generous, third world children.

[Zeek]

Well, for $5 bucks I expect a good deal of people probably just bought it with their DVD to justify the shipping costs. That's what I did, except I got a hat, too.

I did that too, only mine included the soundtrack.

[DrakeFox]

I just ordered the bonus disc. Then had second thoughts and asked to get my order cancelled so I could re-order and get the casefile and soundtrack as well. Were a spot of trouble with getting the order number of my season activated again, misread number I believe, so a couple of quick e-mails later I could re-order. But that's still about a day's delay because I had to get home before starting the support case.

So all in all I'm probably in the last 50 orders.

Would be nice to know how many orders they'd got on the case file though so I had an estimate of how long I need to wait :-)

[Jake]

We've shipped many boxes out at this point, and, I think, are nearly caught up with the latest orders.

[DrakeFox]

Good news. Thank you Jake. Don't overexert yourself. We need our favourite dev team to be able to work on season two too :-)

[Guybrush Threepwood]

Good news. Thank you Jake. Don't overexert yourself. We need our favourite dev team to be able to work on season two too :-)

FORGET SEASON 2! IT'S OVER! All that is needed now are for the case files to be shipped, then I can take over the world!

or something. ;)

[glo_kidd]

Yay!!! i got my shipping confirmation sometime this morning before 7:00 AM pacific time :D!!!! Good call Emily :D I cant wait for its arrival :)

lol, my confirmation also says "Sam & Max Seaso None" :p

Also i notice it seems to have omitted the Country from the shipping address :( i'm not sure about that... i figure its just a safety precaution or something. I also notice that it doesn't specifically list the case file but says "Sam & Max Seaso None" again with the price for the case file instead :p When i look at the Find my Order page all is good though, all info clearly states whats coming (case file and DVD) and to which country its heading to, hence the reason i am in no way worried :D

Thanks again Telltale Games, i greatly look forwards to the package's arrival :D and the utter complete awesomeness that will be Season 2 :D

[Emily]

Don't worry about weirdness on the confirmation email. Those things are a mess (I'm trying to get them fixed), but what it says in your confirmation email is not a reflection of what the label on your package says.

[Badwolf]

Just got my disc through today (ordered on the first).

Cheers Telltale, getting the disc really made my day :). The bloopers had me in stitches.

[AllenB]

http://farm2.static.flickr.com/1151/1112600988_217646ae1c_o.jpg (http://www.flickr.com/photos/veovis/1112600988/)
I got Season One, case file, t-shirt and Western print in the mail today.
Thank you Telltale.

[xChri5x]

L O L

[hdEATH]

I received the disc today, in Germany.

edit: shipping took 21 days.

[Guybrush Threepwood]

Well, today I got thin air, so there! ;)

[purple_monkfish]

Well... apparently mine shipped yesterday so it should arrive here in the uk sometime this week. Now I just need to wait on SLG to send me their stuff too.. they aren't nearly as efficient it seems.

[xChri5x]

One week for your stuff to arrive to the UK? I think it would take alot longer than that. I live in Canada and I don't expect mine for another 3 weeks

[Badwolf]

I got mine after 12 days of ordering, and I think I read somewhere that the things tend to arrive 10-14 days after the order is shipped, so I think 1 week's a bit optimistic, but 3 weeks is a bit pessimistic too.

[Emily]

Actually the post office tells us it should be 10-14 days, but we have had a lot of International customers tell us it takes quite a bit longer. Three weeks is probably about right.

[Guybrush Threepwood]

Actually the post office tells us it should be 10-14 days, but we have had a lot of International customers tell us it takes quite a bit longer. Three weeks is probably about right.

Plus with all the UK postal strikes we've been having, probably longer. :p

[hdEATH]

Actually the post office tells us it should be 10-14 days, but we have had a lot of International customers tell us it takes quite a bit longer. Three weeks is probably about right.It was exactly 21 days for me (to Germany).

[Badwolf]

I must have got lucky for once then =/

[ATMachine]

I ordered a Case File, Season One box set and soundtrack (back in June!) but it hasn't even shipped from the warehouse yet. :(

[Guybrush Threepwood]

I ordered a Case File, Season One box set and soundtrack (back in June!) but it hasn't even shipped from the warehouse yet. :(

You and me too, buddy.

[Emily]

The second batch of case files just arrived at the warehouse this morning. Patience. ;)

[purple_monkfish]

well, last time I ordered stuff it took about 3 days.. it was super zippy. So we'll see.

[Hero1]

Because digital river puts the items in super large boxes it takes a lot longer.. I normally recieve stuff from america within a week by US mail.. telltale orders take 3-4 weeks tho

[Cyberlink420]

My Soundtrack and signed print just arrived today. The print was a little warped from being held as a tube by rubber bands, but the frame I'm planning on getting should fix that quite nicely.

[Jake]

Because digital river puts the items in super large boxes it takes a lot longer.. I normally recieve stuff from america within a week by US mail.. telltale orders take 3-4 weeks tho

They put stuff in big boxes because they used to put things in little paper sleeves which caused everything to get bent and damaged. We asked them to stop that, so instead things started arriving in ridiculous huge boxes. Oh well!

[Emily]

The print was a little warped from being held as a tube by rubber bands, but the frame I'm planning on getting should fix that quite nicely.

Really? We hand roll each of these and then send them to DR in cardboard poster tubes. There shouldn't be any rubber bands involved.

[xChri5x]

I really hope my stuff arrives in good condition. I might have to start waiting for the mailman everyday.

[Cyberlink420]

Really? We hand roll each of these and then send them to DR in cardboard poster tubes. There shouldn't be any rubber bands involved.

Seriously? Because when I got mine, it was right there amongst all the other packing material, held in a tube shape by a thin rubber band...

[Zeek]

They put stuff in big boxes because they used to put things in little paper sleeves which caused everything to get bent and damaged. We asked them to stop that, so instead things started arriving in ridiculous huge boxes. Oh well!

That explains the last two sketchbooks coming in boxes that could easily fit a bulk order of 20!! That's one mystery I don't have to worry about now.

[dg10050]

Yay! My Disk, Soundtrack, and Case File all arrived! Great job Telltale! I love the case file, sure it's just novelty, but it's still awesome. I'm watching the videos on the Disk right now. One thing I was wondering though, it may be a bit of a spoiler to those who are extremely spoiler paranoid so just in case: The "guide" that came with the disk was only two pages (a single page folded in half), but the bottoms of the pages say "Page 22" and "Page 23". As far as I can tell, this is just meant as a kind of joke since the guide seems complete (except that it's missing page 24 :P), but I just wanted to make sure that I'm not missing something.
BTW, my stuff came in a bubble envelope, no hugemoungous box for me. Plus the box for the disk was slightly warped by sitting in the 100 degree Georgia weather (110 degree w/ heat index I believe). Luckily the disk is fine and the box isn't too warped. Everything else is amazing.

[Guybrush Threepwood]

Yay! My Disk, Soundtrack, and Case File all arrived! Great job Telltale! I love the case file, sure it's just novelty, but it's still awesome. I'm watching the videos on the Disk right now. One thing I was wondering though, it may be a bit of a spoiler to those who are extremely spoiler paranoid so just in case: The "guide" that came with the disk was only two pages (a single page folded in half), but the bottoms of the pages say "Page 22" and "Page 23". As far as I can tell, this is just meant as a kind of joke since the guide seems complete (except that it's missing page 24 :P), but I just wanted to make sure that I'm not missing something.
BTW, my stuff came in a bubble envelope, no hugemoungous box for me. Plus the box for the disk was slightly warped by sitting in the 100 degree Georgia weather (110 degree w/ heat index I believe). Luckily the disk is fine and the box isn't too warped. Everything else is amazing.

Yeah, I read that the guide was only two pages.

[dg10050]

Alright, I just wasn't sure.

[dloeke]

I just got the shipment with the disc, "Ode to the stuff in the sink" and the Max & Crossbones t-shirt. It took approximately three weeks to get here, but it seems it was well worth the wait. :cool:

And I have to say, Dave Grossman is an excellent poet. I have never before come across poetry that actually makes me laugh out loud, but kudos to him and his poetry for being the first!

[Guybrush Threepwood]

My three Bone books and a Sam & Max t-shirt have been shipped, but I'm still waiting on my other order. :)

[tabacco]

I just got the shipment with the disc, "Ode to the stuff in the sink" and the Max & Crossbones t-shirt. It took approximately three weeks to get here, but it seems it was well worth the wait. :cool:

And I have to say, Dave Grossman is an excellent poet. I have never before come across poetry that actually makes me laugh out loud, but kudos to him and his poetry for being the first!

http://www.phrenopolis.com/poem/index.html

You can subscribe to get a weekly poem from him, also.

[Mel]

Definitely subscribe to his weekly poems. Look through the entire site as well as it's great fun!

[purple_monkfish]

I remember the massive box from lasttime when I ordered a shirt.. my goodness.. I could LIVE in that box.