View Full Version : To TellTale Games (Ive been overcharged)
Kitmit13
08/25/2007, 06:10 am
Dear TellTale Games,
When I purchased Sam and Max season 1 with bonus disc it told me the first time that the order was unsuccessful and I would have to do it again to get the game, so I did so again but later I found that something must have happened and it charged me twice! I also recieved 2 CDs later on. My dad isn't very happy and I was hoping someone could help me. It cost around $100. I have plently information from the purchase such as the order ID and when I bought it ect and I recieved some more details with the CD. I have opened one CD but left the other untouched. I would really hope that I could recieve back the money and send back the CD. Can some please help me.
Guybrush Threepwood
08/25/2007, 08:34 am
Wait, how did you get two DVD copies of the game? There is a unique ID for each one...
fpostma
08/25/2007, 12:41 pm
You didn't get overcharged, you accidentally bought two copies when you only wanted one :) Emily can probably sort that out for you.
Kitmit13
08/26/2007, 01:35 am
I hope Emily can help me out! I don't have $100 for spair! And If I don't then I don't think my dad will allow me to get the next season when it comes out D= Which I really want. I do have a unique code for them both as well
Guybrush Threepwood
08/26/2007, 02:39 am
I hope Emily can help me out! I don't have $100 for spair! And If I don't then I don't think my dad will allow me to get the next season when it comes out D= Which I really want. I do have a unique code for them both as well
Then that means you must have typed in both codes to recieve both DVDs, no?
fpostma
08/26/2007, 03:07 am
Then that means you must have typed in both codes to recieve both DVDs, no?
As *I* read it he ordered the full dvd at $34.95 twice. Still doesn't make $100 but it's the closest I can get. You don't need codes to order it that regular (without upgrade) way.
Kitmit13, what exactly did you order at the store??
Guybrush Threepwood
08/26/2007, 05:40 am
As *I* read it he ordered the full dvd at $34.95 twice. Still doesn't make $100 but it's the closest I can get. You don't need codes to order it that regular (without upgrade) way.
Kitmit13, what exactly did you order at the store??
Ah, yes. I was assuming that he had already purchased Season 1 digitally and was now getting his free DVD.
Kitmit13
08/26/2007, 06:52 am
Oh I just want say im a girl ^^; as I think people are saying "he about me" but...
I ordered the complete season 1 + free dvd once and it said that it didn't work so I needed to do it again so I did do it again. So I managed to order 2 by mistake. I also got charged twice for postage and packaging and I live in England
fpostma
08/26/2007, 07:07 am
Ah, that is indeed about two times $45 or so. Emily will probably find this thread and contact you. If not, email TellTale support at support@telltalegames.com. They're quite good at responding to support-requests.
Keep in mind she won't see it until Mondayish as they're all in Seattle at PAX. :)
Yep, most all of the TTG web/support/marketing triumverate are at PAX running the booth and may not be around to do support until midday Monday. That said, this sounds like something that's very fixable! :) So, stay tuned, and sorry for the troubles!
Guybrush Threepwood
08/26/2007, 09:31 am
Oh I just want say im a girl ^^; as I think people are saying "he about me" but...
I ordered the complete season 1 + free dvd once and it said that it didn't work so I needed to do it again so I did do it again. So I managed to order 2 by mistake. I also got charged twice for postage and packaging and I live in England
Oh, I'm sorry Miss Kitmit13! :D
Kitmit13
08/26/2007, 10:09 am
rofl lol its okay! and thanks for all your help so far guys
Emily
08/27/2007, 02:13 pm
Sorry for the delay, as mentioned I have been in Seattle all weekend without internet access.
Don't worry, I'll make sure your money is refunded!
Kitmit13
08/27/2007, 02:18 pm
Thank you so Much Emily =D I was worried it was gonna be difficult! Will you also refund me for the postage and packaging for the extra CD also? ^^; And do you need any details to refund the money?
Emily
08/27/2007, 02:21 pm
Nope, I don't need any info from you. This should be taken care of now. Please see the PM I just sent you.
EDIT: Also it's nice to have another girl around here!
Kedri
08/27/2007, 03:15 pm
Sorry for the delay, as mentioned I have been in Seattle all weekend without internet access.
Don't worry, I'll make sure your money is refunded!
Ouch. You didn't have any internet withdrawl, I hope?:confused:
vBulletin® v3.7.4, Copyright ©2000-2009, Jelsoft Enterprises Ltd.