Support schedule

[groovychips]

Hi everybody.

I was trying to purchase Season 1 when my browser crashed (actually, I think it was digitalriver server that was down).

To make a long story short, my order appears under my past purchases, but I can´t download the episodes.

Did anybody here have a similar problem? I already e-mailed support. Does anybody know how long do they usually take to solve this kind of stuff?

Thanks!

[Emily]

We usually answer emails a few times a day. We try to get to them within 24 hours of when they come in (and usually answer them much sooner than that).

I just sent you a temporary order password, which you can use to look up your order and download your games on the Find My Order (http://www.telltalegames.com/support/findmyorder) page.

I'll add your download links to your order manually in a little while and at that point you'll be able to download directly from your purchases page, too.

Also - let me know if you're using Vista so I can send you an alternate version of Culture Shock (the rest of the episodes are fine with Vista).

[groovychips]

Wow, that was fast. Thanks for the prompt answer! I am downloading the episodes right now.

I am running Vista, so if you can send me the alternate version of episode 01 I´d appreciate it.

Thanks again for the quick reply!

[Emily]

No problem, I'll send you the dl instructions for the Vista version when I reply to your email.