View Full Version : Just another Launching problem...
pcabsturz
11/15/2007, 01:46 pm
Hi guys :)
At first : Sorry for my nickname, it just all went wrong today and when the registration window refused at first to accept a chosen nickname i got
hopping mad, chose the first word that came to my mind, it was granted and i then noticed i'm not able to alter it anymore :D
@The Problem:
Like some of the others here in the Forum i also have problems starting up Sam & Max. Season 1 worked well on my engine and downloading and installing s02e01, too...well at first. After i wanted to start the game it asked me for my mail adress and the passwort. I typed it in, clicked on "send", waited... then the window which is attached to this post appeared. It just kept staying there... you can click the buttom for the newsletter at the bottom of the window, but the window itself won't change. You can still minimize, move and close the window but there's nothing like "Start the game" :mad:
What could it be ?
thanks for help
Schmeep
11/15/2007, 02:07 pm
I have the same exact issue- The first time playing the game, no problem. Now all I have is the option for the newsletter. Help me, Telltale Games, you're my only hope!
(or someone else clever...)
Baka^Ni
11/15/2007, 02:07 pm
I have exactly the same problem as OP. Irritatingly it worked flawlessly only an hour ago.
Armand1880
11/15/2007, 02:08 pm
I'm having the same problem here, It's been sitting at that screen for 10 minutes, nothing happens, no buttons to push like "start" or anything.
Please, someone help!
Bruno83
11/15/2007, 02:09 pm
same here
pcabsturz
11/15/2007, 02:09 pm
armand : here the same... the game hasn't worked at all. Not even for 5 minutes
I had the same screen. I closed the launcher, disconnected from the Internet and started the game again. And there was the "Launch Game" button.
I guess you already have to be registred for the game so you can start offline but maybe it will work for you, too.
Armand1880
11/15/2007, 02:10 pm
I even tried re-installing it...no dice.
Schmeep
11/15/2007, 02:12 pm
Disconnecting worked, thanks. It's annoying, though.
Armand1880
11/15/2007, 02:13 pm
There has to be a way to fix this without having to disconnect my modem. I mean, its a cable modem, so it's kinda annoying to do this when I wanna play
I'm sure Telltale will handle this issue very fast but I don't see a better/faster solution at the moment. The most important thing for me is to be able to play. ;)
pcabsturz
11/15/2007, 02:30 pm
@Mil: Hey, danke man, der Tipp hat's gebracht ^^
Mil's suggestion of disconnecting really works !
tabacco
11/15/2007, 02:33 pm
For those of you who have to disconnect, please send me an email at tabacco at telltalegames.com -- I'd like to get your help testing a fix in the next day or so, since I can't reproduce the problem myself.
Metastable To Chaos
11/15/2007, 02:50 pm
I just found a way to make it work without completely disconnecting your Internet but it's only good if you regularly use a browser other than IE. Just open up IE-->File--->Work Offline and the game will work.
zeuslgn
11/15/2007, 03:06 pm
That worked for me, thanks dude.
I just found a way to make it work without completely disconnecting your Internet but it's only good if you regularly use a browser other than IE. Just open up IE-->File--->Work Offline and the game will work.
tabacco
11/15/2007, 03:34 pm
If you just started having this problem, it should be fixed now.
Baka^Ni
11/15/2007, 03:35 pm
Magically the game now works, I've not touched anything, so whoever plugged whatever they kicked out, back in, good job =)
Armand1880
11/15/2007, 03:37 pm
Yes! It works! Thanks...lets see LucasArts fix a problem that fast.
BarneyG
11/15/2007, 03:42 pm
Hey hey ! Had the same problem less than 1 hre ago. I was crying in the corner of my room thinking my life was over and i couldn't be happy again :( and now it works perfectly :D Let's sing the Happy Happy Joy Joy song !! good job !
Very good! And so fast. :)
Metastable To Chaos
11/15/2007, 04:01 pm
Works for me too now. Thanks a lot! :)
Sorry if I bother you even now that the problem is solved, but if you somehow fixed the logging in bug, the fix doesn't work for me. Or I'm forced to install IE7, then it DOES work?
fpostma
11/27/2007, 01:28 pm
Sorry if I bother you even now that the problem is solved, but if you somehow fixed the logging in bug, the fix doesn't work for me. Or I'm forced to install IE7, then it DOES work?
You only have to log in ONCE to be able to play the game. Your saying your first login fails? Do you get an error saying so?
I had trouble logging it at first, had to retype the password really carefully. For some reason copy/paste refused to work?
Weirdly enough ep201 now consistently starts in 'offline mode' no idea why. It's authorised, so it runs and no complaints from me but it does look weird. And no I'm not 'working offline'.
Should I download ep201 again? Mine is fairly old, since I bought the entire season2 once it became available :)
tabacco
11/27/2007, 02:09 pm
'Offline Mode' is something Jake and I are going to rename in future releases. All it means it that the launcher tried to get the community content and gave up because of a timeout or an error.
You only have to log in ONCE to be able to play the game. Your saying your first login fails? Do you get an error saying so?
I had trouble logging it at first, had to retype the password really carefully. For some reason copy/paste refused to work?
Weirdly enough ep201 now consistently starts in 'offline mode' no idea why. It's authorised, so it runs and no complaints from me but it does look weird. And no I'm not 'working offline'.
Should I download ep201 again? Mine is fairly old, since I bought the entire season2 once it became available :)
I can't log, that's the same problem as this topic was intended for.
I'm trying to guess that I need IE7, but I need a confirm.
GI Joe
12/08/2007, 08:46 am
Well, I just downloaded the game this morning, 12/8/07, and I am having this same issue.
I unlocked it with my username and password, and then nothing. No way to start the game.
tabacco
12/08/2007, 09:11 am
Could you please try the patch located here:
http://www.telltalegames.com/forums/showthread.php?t=3995
Let me know if that helps.
GI Joe
12/08/2007, 11:42 am
I discovered something. I does work if I choose "work offline" in IE 7, because then the game launcher says "Offline mode."
I have Norton Personal Firewall, and at first I thought that that might be the trouble, but when I go into the configuration section of Norton, Sam & Max is set to "Permit all."
Still, when I go to the system tray and disable Norton for 5 min, then the launcher works great, and not even in offline mode. It shows online just fine.
Will the patch disable online mode altogether?
tabacco
12/08/2007, 11:58 am
No, the patch doesn't disable online mode. It just fixes a few problems that can cause what you're seeing (as described in the thread I linked to)
GI Joe
12/08/2007, 12:11 pm
Ok, I installed the patch and so here's what it does now:
If I have Norton Personal Firewall enabled, then the launcher comes up with "Offline Mode" but it lets me launch the game.
If I disable Norton, then the launcher comes up on line just fine and I can see all the news, blog, forums, etc.
tabacco
12/08/2007, 12:38 pm
Perfect. The wrapper does an AJAX request to our serve rto get the forum stuff. When it fails, you get online mode. Sounds like Norton is blocking that request.
GI Joe
12/08/2007, 01:06 pm
Hm... ok, so how do I get Norton to quit blocking it?
I have the program set to "permit all" connections already. It shouldn't be blocking anything.
tabacco
12/08/2007, 01:46 pm
Sorry, I can't help you there, I've never used Norton's firewall :(
fpostma
12/08/2007, 02:29 pm
Hm... ok, so how do I get Norton to quit blocking it?
I have the program set to "permit all" connections already. It shouldn't be blocking anything.
Ajax isn't a 'connection' it is a 'ad' , for Norton anyway.
Norton ad-blocking will kill a lot of Ajax stuff. Best thing to do is add www.telltale.com to your 'ad allowed' lists or whatever those are called nowadays.
You'll have to look up exact instructions on the Norton site.
And PLEASE set your firewall back to 'permit selective' or whatever but get it OFF 'permit all' that's asking for problems.
tabacco
12/08/2007, 02:38 pm
*.telltalegames.com would be the actual domain to add
GI Joe
12/08/2007, 03:25 pm
It's not set to permit all for everything. It's very selective. Only trusted programs get set to that, and even then you instruct it which connections to allow, what protocol, etc.
I don't recall any settings for "ad" blocking, however. I'll have to look it over again.
GI Joe
12/08/2007, 03:43 pm
Ok, I found the settings, but after entering telltalegames.com, it wants me to enter specific URL strings that it should permit, and I've no idea what to put for that.
If I just enter the domain name alone, it isn't effective.
tabacco
12/08/2007, 03:44 pm
All you're missing out on in offline mode is forum and blog updates, you know. There's no actual game functionality that's missing.
fpostma
12/08/2007, 03:49 pm
Ok, I found the settings, but after entering telltalegames.com, it wants me to enter specific URL strings that it should permit, and I've no idea what to put for that.
If I just enter the domain name alone, it isn't effective.
If it still looks the same it did in 2003, when you add the domain name it appears in a list to the left. On the right you have three tabs.
Select domain name on the left, then choose the 3rd tab on the right which should be 'ad blocking'. You want to ADD an item.
In the 'add item' box set the option to PERMIT and text to just a slash (single / ). Press OK and check if it indeed has added 'PERMIT /' to the list for telltale.
That should do it. It permits basically ALL urls as ad's from telltale.
fpostma
12/08/2007, 03:50 pm
Oh yeah, you only need to connect the game ONCE to unlock/activate it. So you should good to go already :)
tabacco
12/08/2007, 04:21 pm
Also, activating the game is totally separate from 'offline mode' -- that doesn't use ajax, and doesn't have anything to do with the launcher retrieving community updates.
GI Joe
12/08/2007, 04:25 pm
If it still looks the same it did in 2003, when you add the domain name it appears in a list to the left. On the right you have three tabs.
Select domain name on the left, then choose the 3rd tab on the right which should be 'ad blocking'. You want to ADD an item.
In the 'add item' box set the option to PERMIT and text to just a slash (single / ). Press OK and check if it indeed has added 'PERMIT /' to the list for telltale.
That should do it. It permits basically ALL urls as ad's from telltale.
Thanks for the tips. The interface does in fact look exactly as you described.
I followed your instructions to the letter, but it didn't change anything. The only way it will permit it is if I turn off ad blocking completely. I don't know what's wrong. But at least I learned more about the firewall program, so thank you for that.
And yes, I know I'm not missing out on any game functionality. It's still annoying, though.
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