PDA

View Full Version : Status of my order

SpiderFromMars
06/03/2008, 05:03 am
Hi,

the 31/5 i made an order for the Sam & Max Season 1 + Bonus CD and i've not received any email confirming shipment żit is normal? Thanks :)
Emily
06/03/2008, 09:44 am
The disc hasn't shipped yet. You'll get an email confirmation when it ships out, I think it'll probably be today. (International packages don't go out every day, and nothing ships out on the weekend.)
SpiderFromMars
06/03/2008, 10:29 am
Infinite Thanks, Emily ;)
SpiderFromMars
06/05/2008, 07:04 pm
excuse me for insisting, but i have still not received any e-mail confirmation of my shipment :confused:
Emily
06/06/2008, 09:32 am
Strange. I will email our ecommerce provider to find out what the hold-up is.
SpiderFromMars
06/08/2008, 04:27 pm
Still not received confirmation mail shipping .. a week later .. I do not understand what is happening .. :(
Emily
06/08/2008, 05:51 pm
I have an email in to the warehouse to find out what's going on.

If they haven't gotten back to me by tomorrow, we'll just stick a Season One DVD in the mail for you. (And you'll probably get it faster than you would if they'd sent it, anyway!)
SpiderFromMars
06/08/2008, 06:02 pm
is nice see you take interest, thanks :)
Emily
06/09/2008, 07:17 am
The warehouse claims it shipped on June 2 and that some bug in the system prevented their notification that it shipped from updating in the customer service system (which sets the status to "complete" and prompts the shipping notification email to go out).

I'm going to put another one in the mail for you just in case, but please post here and let us know if you receive the one they sent. The return address will be in Minnesota (the one I send will come from California).
SpiderFromMars
06/09/2008, 08:25 am
Ok, many thanks, i will be alert for both of them and will keep you informed of the results. Thanks and cheers! :)
SpiderFromMars
06/13/2008, 07:56 pm
Hi Emily, the shipping from Minnesota has come today, the dvd case it is a little damaged, i hope the second come safely. I will keep you informed.
Emily
06/15/2008, 02:57 pm
Thanks for letting me know. We sent a replacement on the 12th, I think.
SpiderFromMars
06/24/2008, 01:19 am
Hi Emily, the second one from California come today, better than the
first one. Thanks for your care :)
dimomarg
10/17/2008, 07:17 am
that was... kind of like a chat room... why is Emily's avatar a Sim from the sims 2?
Emily
10/17/2008, 10:46 am
Because I like the Sims 2... :)