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DrRocketGenius
08/24/2008, 05:55 pm
So, I ordered my Season 2 DVD in the beginning of August (somewhere around there). The page for the DVD says it is expected to be released in August. My order says that it is back ordered. So, did it just not come out yet?
Jake
08/24/2008, 06:31 pm
Did you have anything else in your order besides the DVD? (eg the Soundtrack, or Case File)
DrRocketGenius
08/24/2008, 06:49 pm
Did you have anything else in your order besides the DVD? (eg the Soundtrack, or Case File)

Surfin the Highway.

Here's what my order says on the "My Games" page:

Order #(Number) | Placed August 4, 2008
Sam & Max Surfin' the Highway (Paperback)
Sam & Max Season Two Upgrade + Collector's DVD

One or more items are backordered. Your order will ship when all items are in stock.
DrRocketGenius
08/25/2008, 05:52 am
Were all of the DVDs already ordered by August 4th? Please help.
Rather Dashing
08/25/2008, 06:16 am
It seems most likely to me that the softcover of Surfin' the Highway is on backorder.
DrRocketGenius
08/25/2008, 06:58 am
It seems most likely to me that the softcover of Surfin' the Highway is on backorder.

I just tried putting one into the shopping cart in the store. It didn't say anything about backorder.
Rather Dashing
08/25/2008, 07:06 am
They don't tell you in the cart, or at least I don't think they do. They inform you after you make the order, normally. Through an e-mail like the one you got.
DrRocketGenius
08/25/2008, 07:47 am
They don't tell you in the cart, or at least I don't think they do. They inform you after you make the order, normally. Through an e-mail like the one you got.

I checked the order conformation email. It doesn't say anything about being on backorder. :confused:
Emily
08/25/2008, 07:53 am
Our warehouse is still working their way through the high volume of orders that were placed when the DVD was added to the store in July. They haven't gotten to the orders from August 4 yet. As such, we're considering the DVD to be a special case -- it's not "in stock" yet, but still considered to be on preorder / backorder until all of the initial orders have been fulfilled.

We do tell you in the cart when an item is backordered, and it says on the store pages where the disc can be ordered that it's in preorder status with an expected ship date of sometime in August. Don't worry, your order will ship when they get to it in the line! :)
DrRocketGenius
08/25/2008, 08:51 am
Our warehouse is still working their way through the high volume of orders that were placed when the DVD was added to the store in July. They haven't gotten to the orders from August 4 yet. As such, we're considering the DVD to be a special case -- it's not "in stock" yet, but still considered to be on preorder / backorder until all of the initial orders have been fulfilled.

We do tell you in the cart when an item is backordered, and it says on the store pages where the disc can be ordered that it's in preorder status with an expected ship date of sometime in August. Don't worry, your order will ship when they get to it in the line! :)

Alright. Thanks much. :D
DrRocketGenius
08/31/2008, 08:46 am
So, my order was submitted to the warehouse about 4 (or 3) days ago. I've had the message "Your order has been submitted to our warehouse and will ship soon. Please check back later for shipping info." for those 3 or 4 days. Should it have shipped by now?

Sorry about being like this. I just really can't wait. xD
Emily
09/01/2008, 11:44 am
The message will change to "your order has shipped" once it has shipped. It may go out this week, but don't quote me on that... I've been out of town a few days and am not sure where they're at with this stuff.

Normally it only takes a few days between when we submit the order to them and when they ship it, but for now any order that includes a Season Two DVD, case file, or poster print is taking longer due to the high order volume. We're sending the orders over to them when they're ready to start fulfilling them, but due to the high number of orders it's taking a little while to get them all fulfilled.
DrRocketGenius
09/05/2008, 01:31 pm
Oh, another thing. Is there a certain time of day the status changes? (Like when the mail gets picked up?) Or when the order is filled?
Emily
09/05/2008, 04:44 pm
It happens when our warehouse sends over the status for the day, which is in theory supposed to happen at the end of the business day, but in practice usually happens at random times.
DrRocketGenius
09/08/2008, 01:52 pm
Yay, it came today. :D But guess what! My order page still says it departed to the warehouse. O.o Weird.

Oh, where are those "Alternate Reveals" for 205?
Emily
09/08/2008, 02:41 pm
Yeah, the warehouse has been a little behind in updating us about shipments after they go out. Sorry about that. :o

As for the alternate reveals, they're hidden. :D (Along with some other goodies...)
Fishstick_Kitty
09/12/2008, 04:56 am
Don't feel bad, I'm STILL waiting, too.

Order #(lots of #s) | Placed July 26, 2008
Invoice
Sam & Max Season Two Collector's DVD
Sam & Max Season Two Case File
One or more items are backordered. Your order will ship when all items are in stock.


Please, oh please Telltale Games powers that be, send me my stuff!
Emily
09/12/2008, 10:37 am
The case files haven't started shipping yet, that's what's holding up the order. As we state in the store, they're expected to start shipping sometime in September (possibly even next week!)
Irishmile
04/01/2010, 10:36 am
I ordered a bunch of stuff recently including
Wallace & Gromit's Grand Adventures Collector's DVD
Sam & Max Season Two Collector's DVD

Both are on back order... I know I can download them and play but I am actually more interested in the DVD extras so when can I expect the stuff to be sent?
David E
04/05/2010, 11:43 am
Hey Irishmile, we had to re-order more copies of the Season Two DVD; we're expecting them to ship out from our fulfillment center some time next week.