cannot load game get dll error

[ryudragon]

i cannot load the game on steam it gives me a dll crash i updated everything and it still won't let me play.

[ryudragon]

ok i think i know what the problem is its within the fmodex.dll can you see if it can be patched up so we can play it

[ZiglioNZ]

Hi,

is that dll part of DX9? how did you fix the problem?

[ryudragon]

no i don't think it is i'm just waiting for the support team to replay to my email

[Tester Scott]

FMod is part of our sound system. I haven't heard of any problems with it yet causing a dll crash other than yours. Have your tried deleting the game and doing a fresh download/install?

[ryudragon]

yeah tried it and it didn't work i've updated my sound card and still doesn't run

[Will]

Have you tried updating your DirectX?

[ryudragon]

yes i have and still doesn't work

[Will]

What are your system specs?

[ryudragon]

Windows: Windows XP5.1 (Build 2600) Service Pack 3
Internet Explorer: 6.0.2900.5512
Memory (RAM): 3072 MB
CPU Info: AMD Athlon(tm) 64 X2 Dual Core Processor 4600+
CPU Speed: 2386.0 MHz
Sound card: Realtek HD Audio output
Display Adapters: Radeon X1650 Series | Radeon X1650 Series Secondary | NetMeeting driver | RDPDD Chained DD
Monitors: 1
Screen Resolution: 1680 X 1050 - 16 bit
Network: Network Present
Network Adapters: NVIDIA nForce Networking Controller - Packet Scheduler Miniport | VMware Virtual Ethernet Adapter for VMnet1 | VMware Virtual Ethernet Adapter for VMnet8
CD / DVD Drives: F: HP DVD Writer 1040r | G: HL-DT-STDVDRRW GSA-4166B
COM Ports: COM1
LPT Ports: LPT1
Mouse: 3 Button Wheel Mouse Present
Hard Disks: C: 149.0GB | D: 149.0GB | E: 596.2GB
Hard Disks - Free: C: 112.9GB | D: 43.3GB | E: 467.5GB
USB Controllers: 2 host controllers.
Firewire (1394): Not Detected
PCMCIA (Laptops): Not Installed
Manufacturer: Phoenix Technologies, LTD
Product Make: TForce 550 SE
AC Power Status: OnLine
BIOS Info: AT/AT COMPATIBLE | 02/07/07 | Nvidia - 42302e31
Time Zone: Central Standard Time
Battery: No Battery
Motherboard: Biostar TForce 550 SE
Modem: Not detected
:

[Will]

Hmm, Realtek is usually pretty reliable. I can't find your support email at the moment, but did you try clearing it out of Steam and redownloading?

[ryudragon]

yes i did and still does it here is my issue code issue-16191

[Will]

Ok, I'm a little stumped at the moment, so let's try a different path. Try doing a clean boot, and then starting up the game before doing anything else. This is on the off chance that something else is bogarting your sound control.

To Boot Clean in Windows XP

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart
8. After reboot, run game to see if it works.

After performing the necessary steps, restore your system by doing the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click OK
4. Click YES, when asked to restart your computer

[ryudragon]

it says access denied and i'm the admin of my comp

[brianono]

I have same dll trouble. clean boot not OK

[Will]

Hey Ryu, when is it saying access denied?

Brian, you may have a completely different error. What does the error say and what are your system specs?

[ryudragon]

when i click it all off and the services and tell me access denied that i'm not the admin which i am

[Will]

Yeah, that's probably your virus scanner refusing to be turned off. You can leave that one on.

[ryudragon]

still nothing

[demonfoo]

Will:

Did you notice that in his system information, it says the display color depth is 16bpp? I seem to recall people previously having problems/crashes when running Telltale titles with the display at 16bpp depth; maybe he should try switching to 24/32bpp instead?

[Will]

Oh wow, you are right. Hey Ryu, you will probably need to change your color depth to at least 32bit. Right click on your desktop, go to properties, then go to the settings tab and change your color quality to 32 bit.

[demonfoo]

Just a thought, but perhaps that should be a FAQ? Even better, the engine maybe should check for that and abort with a (somewhat) friendlier message about "Sorry, this game does not run in 16bpp depth, please use 24/32bpp depth instead", instead of imploding on start because it doesn't like the screen depth? Not that there's typically a reason to run at 16bpp depth anyway with modern graphics hardware, but it seems like enough people run into this that it's screaming out to be handled better. Just sayin'. :)

[Will]

Actually, that is in the FAQ: http://www.telltalegames.com/support/#direct3d-error
In general, the FAQ is pretty out of date, but that at least is accurate.

[Leak]

Actually, that is in the FAQ: http://www.telltalegames.com/support/#direct3d-error
In general, the FAQ is pretty out of date, but that at least is accurate.
What I don't get though is why the game would have a problem with that - it already switches the resolution, and when you're doing that you can also change the color depth along with it; many other games have been doing that for ages... :confused:

np: Daedelus - Fair Weather Friends (You Don't Know Ninja Cuts (Disc 1))

[ryudragon]

problem solved