View Full Version : Oh noes! unanswered support email
04/01/2009, 06:14 am
I sent a support email concerning cross-platform upgrades and my 50% off coupon and haven't had a reply. The coupon exiry date has now passed, please look into my email "issue-16174"
04/01/2009, 08:38 am
Did you check your spam folder? I replied about two hours after you sent the email. :(
I'll send you a PM with my response in it and we can take it from there.
04/06/2009, 11:05 pm
Looks like there's nothing new under the sun - I have the same problem, 'issue-16281'. And I'm not even using a spam filter :confused:
04/07/2009, 09:25 am
Emily sent you a reply a couple hours after you sent in your support email as well. It looks like you email server or something is deleting all mail from us. I have sent you a PM with the content of her email.
04/07/2009, 09:41 am
Sorry guys, this happens sometimes and it's not clear why, since the auto responses go through okay. (It's frustrating for us, too!) If a couple of days have passed and you haven't received a response, it's always good to post here and ask.
04/07/2009, 10:48 am
It's even stranger than that, because I get all the other E-mail from Telltale (the Alerts, the support autoreply, the purchase confirmations, and I even got the W&G deal notifier) - but not the ones with the coupon numbers :confused:
Scott, I replied to your PM.
Thanks for the help!
04/07/2009, 12:24 pm
We send support emails through a different system than our other emails, so that might have something to do with it. But who knows.
05/03/2009, 11:15 pm
It seems like I'm not receiving your responses either. (I checked my spam folder.) Could you please send me a PM if you have already replied to 'issue-16531'.
05/04/2009, 08:19 am
Doug wrote back on April 16. I'll send you a PM with his response.
vBulletin® v3.8.2, Copyright ©2000-2013, Jelsoft Enterprises Ltd.