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-   -   Problem with all the games (http://www.telltalegames.com/forums/showthread.php?t=12427)

Satanic Saint 09/26/2009 11:28 pm

Problem with all the games
 
I have a netbook with intel 256 mb graphic card.Whenever I launch The Tales of Monkey Island first chapter the pop up box comes and I click on the launch game button.Nothing happens for a minute or two and then suddenly the black loading screen with skull and bones in circle comes up and then windows comes up with an error.I did update my DirectX.

Also Sam and Max Season two worked flawlessly on my netbook.But when I launch the Wallace and Gromit demo the loading screen comes with words steady on and windows comws with a DLL error.

And now whenever I try to start Sam and Max Season two it shows the same DLL error.Please help!!

Just wanted to tell you that Sam and Max Season Two also worked on my very old celeron computer with a sick Intel graphic card.And Wallace and Gromit worked on my dual core pc with a 128 mb graphic card,the only problem being that wallace was invisible in the video.

Please help because I cant even play Sam and Max now which used to run flawlessly.

DjNDB 09/27/2009 05:38 am

Can you give us some more details on the error messages?
The more the merrier.

Satanic Saint 09/27/2009 09:33 pm

Wallace and Gromit and Sam and Max gives the error
DLL has encountered a error and needs to close.We are sorry for the inconvienence.
At the bottom are the two buttons of Send Error report and Dont Send.

ToMI doesnt come for a minute or two but Monkey Island101.exe is there in the processes.When the loading screen comes up I cant even see the mouse and then I open the task manager and it shows that monkey island is not respnding.
Then I end it and this error comes up
You chose to end the nonresponsive program,Telltale Games.
Underneath are the 2 buttons of Send Error Report and Dont Send.

I know that ToMI probably wont work on my PC but I want to run Sam and Max which used to run perfectly until I installed ToMI and W&G.

SHODANFreeman 09/27/2009 09:57 pm

Quote:

Originally Posted by Satanic Saint (Post 202443)
Wallace and Gromit and Sam and Max gives the error
DLL has encountered a error and needs to close.We are sorry for the inconvienence.
At the bottom are the two buttons of Send Error report and Dont Send.

Does it specify which DLL has encountered an error?

Satanic Saint 09/27/2009 10:54 pm

Nope its just DLL.Its not the regular dll error which you get which is like dxd39.dll not found or something.
Its just a normal windows error like how applications get an error like IE,firefox etc. except it does not state that Telltale Games or Sam and Max had an error or somethin,it just states DLL has error.
Hope you can understand me:)

Satanic Saint 09/30/2009 09:53 pm

Hello?Anybody There?Please help.I dont care about playing W&G ot Tomi but I want to play my Sam and Max.

Dezukez 10/01/2009 12:22 am

Do you install Microsoft Frameworks 3.5???

Satanic Saint 10/03/2009 11:08 pm

Yes I have it.Is that causing the problem because now I remember my Sam and Max used to work before I had installed it.

Satanic Saint 10/19/2009 07:17 am

This forum can sure test anyone's patience.

DjNDB 10/19/2009 07:45 am

I really don't have a clue. I could take a look at your dxdiag information to at least do something.


dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.


Then e.g. zip the file and attach it to a message.

Satanic Saint 10/27/2009 05:48 am

Here it is
http://www.filedropper.com/dxdiag

DjNDB 10/27/2009 06:08 am

First thing I would try is a clean boot:
Msconfig for Windows XP:
To Boot Clean in Windows XP

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart
8. After reboot, run the game to see if it works.

After performing the necessary steps, restore your system by doing the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click OK
4. Click YES, when asked to restart your computer

Based on Will's post



If that doesn't help, I would try updating some drivers. Acer doesn't seem to offer recent versions, therefore you could try the official ones:
Audio: Realtek HDA
Video: Sadly there is no newer one from Intel

Satanic Saint 10/29/2009 10:43 am

Thanks for the response.I will try it and reply .:)


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