Order Number Doesn't Exist? - READ LAST POST IF YOU'RE GETTING THIS ERROR
 

I got my Sam and Max Situation Comedy email, and clicked the link. It went to a page that was entirely white. Nothing else. Just white.

I tried to find my order using the handy 'find my order' page, and it returns nothing. Says no order exists.

Tried sending myself the correct password to verify I got it right, and it says no order exists with my order number...

It may be that I changed my email between my initial order and now. If so, I'm going to do what the dude said in the other thread and PM the fellow with my email swap.

If that doesn't do it, I have no idea what's up.

I got the same problem. I have not changed my address. And my order number starts with 4.

i got a similar message. First, I got the error"We have encountered an internal application error. The error has been logged.
Contact System Support" When I went to check my password, it said that my order didn't exist

i did get the same problem to

Same for me
 

I'm having the same problem, no email and the system says my order number doesn't exist.
:(

Order No - 4784332100 made 31/12/06

So did I, but I'm guessing it's due to the heavy traffic on the servers, so I'm just gonna wait it out. :P

Also ditto! And when I enter a password it says there was an internal error.

Pretty much the same problem here, got the order number from my past purchases page, though I can't remember the password for the life of me. I tried to use the Forgot Password option, but when I put in the order number, "The order number was not found." The purchase date was November 11th, if that helps out.

::EDIT::
Just an update, I just got an email with a download link, though the find my order still doesn't work. Ah well, this works too!

I also get the system error when putting in my one password. Oddly, if I use another password (i forget exactly which of the two I used), it doesn't crash, but can't find the order. I assume that's the 'wrong' password since it doesn't match the order or some such.

Glad I'm not the only one having this problem.

Having said that, I'd prefer to be having no problems, but I know the Telltale folks will work quick to resolve it.

I keep wanting to say "ditto," but haven't even received the email, yet. Just getting similar errors from the DigitalRiver store: errors when attempting to log in, and no order number found at the 'Forgot Password' option.

Unfortunately, leaving work and will be away from PC. Hopefully things can be sorted out when I get back on later. :)

i got that too:(

hi

same error here too ;(

I have the same problem, sent a PM to Emily as I saw she was asking for that in another similar thread.

I have the same error. Order# is 4760030200

Digital River gives me an error message when I use the Find My Order thing, or click the 're-download' button in my Past Purchases (it looks like it directs to the same page).
It says it's an internal error and that it has been logged. I went to get my password resent to me, thinking I had remembered it incorrectly, and DR says my order does not exist.

So I got the preorder notification email containing a link for download and it is downloading right now at a whopping 8 kbps :)
I don't know if I recieved the email due to my PM or it just was delayed.

same error The order number was not found. i did get the download email, but i want to resolve this for the future

Got my mail now too, and are downloading now at 102 kbps :D

got my mail. cooollllnneeessss

Everyone having this problem with "order number does not exist" when you try to look up the order on our site - there are two things you can do:

1) Wait for the email we sent with the direct download link for ep2. You should have it within the hour.

2) Go to www.findmyorder.com and fill in your order number and password there. It's Digital River's version of the same form on our site.

-Emily, Telltale Games