Cannot login to server to play game.
I have been waiting 2 days for support and have had no reply to my emails, I sent 2 emails.
I have had a none working game for 3 days and I have an internet connection and no firewall issues etc. It says unable to connect to the server to authenticate my game.
I am a new buyer and never heard of your games before and thought I would give your company a try. But at this point I am not too happy with no customer support and buying a game I have to authenticate online with a server that doesnt work.
If for some reason this is a problem that cannot be fixed I would like a refund and my account on this site closed. As of right now I just threw $25 down the drain and wasted bandwidth downloading a game I cannot play.
A simple pass code would have worked without having to connect to an online server just to register your game. For 2 decades the old methods worked fine and now with Steam and this we have problem after problem that never existed before.
I suggest to anyone THINKING about buying any of these games to WAIT till we find out why their servers are not working, otherwise you have a game that is unplayable. As for customer service, I have not seen any yet in reply to my Emails.
We don't appear to be having any issues with our servers. Looks like your email was sent in yesterday, and you received a response earlier today. If you're certain that don't have a firewall or anti-virus software blocking access to our servers, you may need to contact your ISP so they can look into the issue for you. I apologize for the inconvenience.
Right, how about refund my money and close my account? My ISP isn't having a problem with your servers, its something on your end. Even this site is sometimes slow and unresponsive. I'm a certified IT professional and I am 100% sure its not an ISP issue with my Wildblue Sat provider. I am also not the only one having problems with authenticating my game.
I am not trying to be a hardcase but I got a game I cannot even authenticate. I cannot imagine that your company is hurting so bad as to not refund my $25 and close my account. I asked if you couldn't resolve the problem just refund my money and close the account so no one can use it.
I think anyone here would agree buying something and not recieving what you buy deserves a refund. Its a not a game glitch or hardware issue on my end. As of right now I dont have the product I bought because I am not allowed to play it without authorization which cannot happen because your Telltale servers are having issues.
If I bought on steam who knows it might have worked, but I didn't I bought on this site.
Can you please just refund the money and close my account so both of us can get on with our lives?
P.S. I sent 2 emails the second one is the one you got yesterday.
I did some network analysis on what the game tries to do at that point, which might help troubleshooting this.
What do you see when you open http://api.telltalegames.com/ in your browser?
Regardless, your order is now canceled, per your request, and a refund will be issued within 3 business days. I apologize for the frustration.
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