Refund assistance/Unanswered ticket
 

Hey guys,

I've submitted a support ticket (58581) on 26/4/2012 regarding a refund, but I'm yet to hear anything. The Walking Dead has been removed from my account, but that's all so far. I don't want to file a paypal claim, but with that said, there's only a limited window for that, so I'm going to have to do it if no-one gets back to me in the next few days. I have sent through another support ticket (58924), but I thought I'd post here as well, just so it's not missed. Hoping to hear from you soon.

I sent you a reply on April 30'th. You say you don't want to file a Paypal claim, but you did just that on April 26'th at 1:47pm PST. At which point your order was automatically canceled in our system, pending resolution of the dispute.

My apologies, Mike, seems like some wires got crossed somewhere. Nothing came through, and I've checked my junk filter too - still nothing. Perhaps the reply was affected by the same issue that was preventing Steam key emails from reaching people? I filed a paypal dispute, which is an indication to you that I'd like a refund, but at that point it's still a matter for us to work out. It's the escalation to a claim (which is where Paypal steps in to resolve things) that I wanted to avoid, as I wasn't sure if it would incur any kind of mark against TTG. Would you like to discuss this here, or via email?

EDIT: Or perhaps via PM, seeing as emails are proving to be somewhat unreliable

Everything worked out (via PM), thanks again Mike!