Issue--60075
 

Hi. Emailed. Haven't heard anything back. What should I do?

Had one reply message. Now haven't heard anything for a week. Can anyone help?

Hi,

I replied to you, and answered your question, on June 20'th. As stated, I am not able to issue a refund for a purchase made through Xbox Live.

Thanks,
Michael

Yes and no. Your last email said

Hello,
(message about not finding my order number or email and that we cannot refund what isn't through our store. *paraphrase of course, I know there are rules at some places about reposting original emails*)

Thanks,
Michael



It was AFTER that message where I replied that I had an Xbox. No reply at all. This whole thing is clown shoes. I have to email, tweet, sign up for a board, reply to threads, etc. all for one question.

Xbox won't give me a refund. They say it is your promise, your problem.


EITHER WAY, SAY I AM THE BIGGEST A-HOLE ON THE PLANET: It doesn't mean you should ignore my initial emails or the FIVE emails I sent in the past week replying to your message.

Asking the same question isn't going to result in a different answer. I explained to you that we're not able to issue refunds on purchases that weren't made through our store, because it's not something we're able to do. I understand your frustration, and I apologize, but we cannot issue direct refunds for purchases that were not made through our store. It's not something we're able to do.