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-   -   Bought the Walking Dead 5-pack, but no DL link?!?! (http://www.telltalegames.com/forums/showthread.php?t=30495)

Valiant 06/24/2012 11:13 pm

Bought the Walking Dead 5-pack, but no DL link?!?!
 
So I bought the Walking Dead "season pass" and I can see that Episode 1 has been released.

I can view my Invoice on the "My games" page + I can see the money has been paid through my Paypal account.

But still no games are listed under the headline "Your games!"

What's up with that, seriously?!

I'm kinda starting out this relationship with Telltale Games with a very poor experience...this was not what I expected :(

integritus 06/25/2012 12:17 am

Same problem here but with the "Almost everything" pack, i was able to see the game listed for a while until I download it and install it, but when played and asked for my account it says i have not bought the game yet and i notices that the game is no longer listed on my game list as you comment.

Alan4524 06/25/2012 02:42 am

This looks like an ongoing issue. I purchased TWD last night for my kid to play. We entered the registered e-mail and pw and still can't get the lic. agreement from server. (I guess) Or there is another underlying issue. We will try again throughout the day. Hope this isn't a major issue.

Jakobskjoldborg 06/25/2012 06:02 am

I have the same problem - there is no DL-link in the "Your games!"-section.

Cattivo 06/25/2012 06:58 am

Same here, although thankfully I downloaded & installed it from the link that showed up immediately after purchasing it. However, as I said in another thread requesting help, when I try to unlock it, it says my account does not have a license even though I bought the game.

DjNDB 06/25/2012 07:58 am

This sounds like the game actually didn't get linked to your accounts properly for some reason.
I notified support about this thread, so i hope it will be fixed soon for you guys.

@Alan4524
I moved your post into this thread, because it seems to be the same issue.

@Cattivo & integritus
I deleted your posts from the other thread, because that thread is about a similar looking but different issue.

Mike 06/25/2012 10:04 am

I just alerted our web team about this, and it should be resolved soon. I apologize for the inconvenience.

gk4501 07/03/2012 09:22 am

payed for walking dead game, but only showing episode 1 for download on my page, i can see episode 2 isready for download but not on my page, can someone please help?

DjNDB 07/03/2012 09:34 am

You can download Episode 2 from inside the game.
In the Main Menu select "Download content" and then click "Get" for Episode 2 in order to download it.

billclinton 07/03/2012 09:55 am

Quote:

Originally Posted by DjNDB (Post 633344)
You can download Episode 2 from inside the game.
In the Main Menu select "Download content" and then click "Get" for Episode 2 in order to download it.

I wish it was that simple, but with mac it keeps disconnecting after a while even though there's nothing wrong with my internet connection.

I wonder why they couldn't put it on their website like the v3 which downloaded without problems.

thenox 07/04/2012 12:46 pm

I also have a problem with TWD.

I bought all episodes but I can only download episode 1! I still miss Ep. 2 between my downloads.

I send an email to support, but still no responce after 2 days and yet the problem is not solved :(

thenox 07/04/2012 01:22 pm

Quote:

Originally Posted by DjNDB (Post 633344)
You can download Episode 2 from inside the game.
In the Main Menu select "Download content" and then click "Get" for Episode 2 in order to download it.

I tried it and it works!

Too bad it is the slowest download ever!

2% after 15 minutes is a little bit too much

DjNDB 07/04/2012 01:34 pm

Quote:

Originally Posted by thenox (Post 634633)
I tried it and it works!

Too bad it is the slowest download ever!

2% after 15 minutes is a little bit too much

Strange. I get 40Mbit/s at the moment.

thenox 07/05/2012 01:25 am

Quote:

Originally Posted by DjNDB (Post 634645)
Strange. I get 40Mbit/s at the moment.

I'll try again.

But I still think it's better if they fix the problem.

I would like to have episode 2 of TWD between my downloads.

I send another email and still no responce.

This isn't one of those things that make me think "oh I wanna buy another TT game!"

thenox 07/05/2012 02:28 am

Quote:

Originally Posted by billclinton (Post 633373)
I wish it was that simple, but with mac it keeps disconnecting after a while even though there's nothing wrong with my internet connection.

same for me with a PC. The problem's not mac

thenox 07/05/2012 02:13 pm

Quote:

Originally Posted by DjNDB (Post 634645)
Strange. I get 40Mbit/s at the moment.

Ok I tried a couple of times again and it finally worked!! :-)

And the game runs just fine!

Now how do I get a backup copy of EP. 2?

Does anyone knows when the problem of EP 2 that doesn't appear in our games list will be fixed?

thenox 07/06/2012 01:23 pm

Quote:

Originally Posted by gk4501 (Post 633332)
payed for walking dead game, but only showing episode 1 for download on my page, i can see episode 2 isready for download but not on my page, can someone please help?


Quote:

Originally Posted by DjNDB (Post 633344)
You can download Episode 2 from inside the game.
In the Main Menu select "Download content" and then click "Get" for Episode 2 in order to download it.

I've come to the logical conclusion that there can't be episode 2 in our download page, because all episodes are linked by the choises we make in each one of them.

So they must be tied togheter in a unique download, one after the other.

Still I wonder if I can backup episodes after the first

Mannyac 07/30/2012 02:00 am

Quote:

Originally Posted by Valiant (Post 623809)
So I bought the Walking Dead "season pass" and I can see that Episode 1 has been released.

I can view my Invoice on the "My games" page + I can see the money has been paid through my Paypal account.

Exactly the same here... Money was transfered, i see the purchase under "stuff you've bought" but i have no download link.

Plus, I've already wrote a mail to support@telltalegames.com but i get no Answer.:(:(

boulinga 07/30/2012 10:42 am

I bought the Walking Dead pack and had problems too. It's visible from Stuff you bought but no links on Your Games ! to download episodes 1 or 2.

I knew I should have taken it on console...

Mike 07/30/2012 04:50 pm

You should both be seeing download links now. I definitely apologize for the delay.


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