"Storage device lost"
 

For some reason, everytime I play Episode 5, and when it is on loading, this pops on:

"The storage device was removed while saving or loading. The game will now exit to the title screen."

Then, when I restart to where I was, it never loads, it stays in a black screen and never loads.

Does Telltale or someone knows the solution for this?

Anyone?

They know about the issue, they just don't seem to be willing to comment on it.

Another thread mentions that they have issued a patch to Microsoft, so hopefully it'll fix this problem along with all the others.

Can you provide me with more information on your console? How old is the xbox and the hard drive you are using? Do you have a memory unit or flash drive connected as well? If so, which are you using to store your saves? Are any other devices plugged into the USB ports?

I can provide you with all the information I am able. Please forgive me for being remiss in doing so before.

I have an Xbox 360 Elite bought in early 2008, according to Wikipedia that would make it an Opus motherboard. I am using the 120gb hard-drive that came with the console.

I have run the game with a USB stick configured for 360 storage connected to the console (my friends bring their profiles to my house in this manner) and tried running it without any storage but the hard drive connected. The error occurs at the same points no matter if a USB is connected or not.

My save is stored on the 120gb hard drive. In an attempt to problem solve I have moved my profile, the game and the save to a USB stick, removed the hard drive and attempted to play the game from there. The error occurs at the same point.

The only other device that remains connected to the console is the Xbox 360 HD-DVD drive. I have however disconnected that from the console and tried to play the game but issue persists anyway.

Note that another profile on my console has been able to play the game through to completion without this "Storage Device Lost" error.

So any more movement on this? I know the 360 might not be the platform you prefer but we still have paid money for the game, only to be blocked from playing by errors.

Same problem
 

I have the same setup as the guy previously mentioned. Only difference I have is I also have a kinect plugged in as well. I have tried clearing my cache on both the hard drive and the mu. I have just deleted the episode from my hd and have reinstalled it. I have even tried starting a new file and skipping to episode 5 with random choices made and the only thing that did for me was have the error appear even earlier than before. I have tried the rewind function and it either loads and then causes the error at the same point as before or loads to a black screen. Any suggestions?

Same thing happened on my slim console. Congrats on the game of the year i agree with that but studio??? nah you guys suck at supporting your fans. I only beat the game because i have a second xbox to download it to. I feel bad for the people still waiting to see how their story would turn out.

I hope we can get some feedback this week that Telltale are at least working on getting this error fixed.

With the disc release imminent, hopefully they can now put their attention back to fixing the game for the users who downloaded it.

Just got an update from Xbox LIVE but it hasn't made the slightest bit of difference to this issue.

Still pops up with the Storage Device Lost error at the same place.

Still no news on a fix for this error then?

I apologize for the delayed response. We are still looking into this issue, but have been unable to replicate it. If you navigate to your settings tab on the dashboard and continue to storage devices, how much free space is listed for your HDD?

I apologise if I am coming across as short in my language but after struggling through lost saves and randomised choices, to be blocked from playing completely is frustration of the highest level.

Currently there is 30.5gb of free space on my hard drive.

As noted before another profile on my console is able to play without this error appearing.

Thank you for the response.

Edit: I deleted as much as I could from my hard drive and got it to 66.1gb of free space. The error still occurs.

It is a shame but the game has essentially become unplayable for me.

Seems I have only two choices. Start a new gamertag and hope the error does not also occur there or give up playing the game entirely.

This "Storage Device Lost" error coming on the back of the previously mentioned ones is pushing me in the direction of the latter choice.

I don't expect this will be fixed before the new year, not with the holidays about to start. Hopefully though something will happen after that.

Well I decided to delete my save and try playing the game again. Hopefully I'll be able to get all the way through without an error popping up again.

Got another title update for the game, so hopefully that will fix the issue.

Ok now I'm having this same problem too. And it's weird because I was able to finish this game 3 times without any problems, but when I tried to replay episodes 1 & 2 I got this error every time the game tried to save progress. I played episode 3 after that and I was able to finish the whole thing without any error. Then I tried episode 1 again and got this error. After that I deleted all my saves, signed in to live, got the latest patch and started episode 3 with random decisions and it worked just fine again. I deleted that save and started from beginning, I completed ep.1 without any issues and just when the Andy fight was about to start in episode 2 I got this error again.

I have a 2-3 year old xbox360 with 120gb harddrive on it. The game is downloaded to that harddrive and i don't have anything else plugged in to my xbox. And there is 62,5 gb of free space left.

I hope this message wasn't too boring to read, I just tried to be as informative as I can be :D

This is a great game but they seem incapable of fixing the errors it has, save reset and choice randomisation, and new ones keep popping up with the Storage Device Lost error and stuttering in the disc based version.

As I said before I don't expect this will be fixed before the New Year but I hope it is soon after or Telltale could see this going from Game of the Year to Disappointment of the Year very quickly indeed.

Another bit of problem solving feedback. I replayed the game over the Christmas holiday on the gamertag that bought the episodes.

I was able to play through and not once did I encounter the Storage Device Lost error.

However on loading the game on other gamertags on the console, the error returned while playing.

It seems that the error occurs, on my console at least, only if playing with a gamertag other than the one which purchased it.

I'm playing with the gamertag which purchased the game and I get this error all the time. Except when I play episode 3. :confused:

Well that's blown that idea then.

I hope Telltale can get this sorted as I'd like to be able to play the game on my gamertag.