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Search took 0.33 seconds. Search: Posts Made By: Mike
Forum: Shopping or Activation Support 09/11/2012, 09:36 am
Replies: 14
Views: 1,862
Posted By Mike
Again, if you're logged into the same account...

Again, if you're logged into the same account that you made the initial purchase on, you will not be charged a second time.
Forum: Shopping or Activation Support 09/05/2012, 03:18 pm
Replies: 14
Views: 1,862
Posted By Mike
You will need to reacquire it if you reinstalled...

You will need to reacquire it if you reinstalled the game, but you won't be charged twice if you're logged in with the same account you made the initial purchase on.
Forum: Shopping or Activation Support 09/05/2012, 03:17 pm
Replies: 1
Views: 457
Posted By Mike
Sorry, but that's not an option we offer any...

Sorry, but that's not an option we offer any more. If you want to send me a PM with your old order numbers, however, I'll see what I can do for you.
Forum: Shopping or Activation Support 09/05/2012, 03:16 pm
Replies: 6
Views: 879
Posted By Mike
If you uninstalled the game at any point after...

If you uninstalled the game at any point after purchasing the Multi Pack, you will need to reacquire it on your device. You won't be charged twice if you're logged in with the same account used to...
Forum: Shopping or Activation Support 09/05/2012, 03:15 pm
Replies: 2
Views: 676
Posted By Mike
The games in our store are digital unless...

The games in our store are digital unless specifically noted as being a DVD product.
Forum: Shopping or Activation Support 09/05/2012, 03:14 pm
Replies: 1
Views: 474
Posted By Mike
Duplicate charges from where? There's no orders...

Duplicate charges from where? There's no orders in our system for you, and I don't see any record of a support email from you.
Forum: The Walking Dead Story Discussion - SPOILERS 09/04/2012, 04:42 pm
Replies: 0
Views: 2,620
Posted By Mike
Telltale Texas Hold'Em Welcome to the Spoilers Forum!

Feel free to discuss the story freely here, without fear of spoiling it for other players who may not have played yet.

One small note: please be aware that the title of the latest thread will...
Forum: Game Support - General 08/30/2012, 05:56 pm
Replies: 2
Views: 36,465
Posted By Mike
A few save game related issues are outlined...

A few save game related issues are outlined below.

What happened to my save games on the Xbox 360?

If you're not seeing your saves at all on the 360 version, please make sure you're logged in...
Forum: Shopping or Activation Support 08/30/2012, 05:03 pm
Replies: 3
Views: 4,385
Posted By Mike
As long as you're logged in with the account that...

As long as you're logged in with the account that you originally made the purchase on, you will not be charged again. You will need to walk through the purchase path on the second device for the...
Forum: Shopping or Activation Support 08/30/2012, 05:02 pm
Replies: 1
Views: 488
Posted By Mike
Sorry, no, we don't currently have any plans to...

Sorry, no, we don't currently have any plans to put those back into production.
Forum: The Walking Dead Discussion 08/29/2012, 02:11 pm
Replies: 3,455
Views: 405,353
Posted By Mike
Hey, We will be live by 6pm PST today...

Hey,

We will be live by 6pm PST today through the Telltale Store and Steam for the PC and Mac builds. Thank you all so much for your patience, and we're excited for you to get to experience it!
...
Forum: Shopping or Activation Support 08/29/2012, 09:47 am
Replies: 1
Views: 547
Posted By Mike
If you're not able to connect to our servers,...

If you're not able to connect to our servers, that's not something we would be able to assist with, unfortunately. Please contact your ISP to determine where the issue lies, and they'll be happy to...
Forum: Shopping or Activation Support 08/29/2012, 09:39 am
Replies: 10
Views: 1,773
Posted By Mike
Sorry, no, that's not something we can do.

Sorry, no, that's not something we can do.
Forum: Game Support - General 08/28/2012, 03:25 pm
Replies: 12
Views: 3,108
Posted By Mike
So sorry to hear this is happening to you!...

So sorry to hear this is happening to you! There's a similar bug on the train that's resolved by quitting back out to the main menu and then reloading your game. Have you tried that?
Forum: Shopping or Activation Support 08/28/2012, 02:34 pm
Replies: 1
Views: 579
Posted By Mike
Can you clarify what your issue is, please?...

Can you clarify what your issue is, please? Episodes 2-5 haven't been released for the iOS version yet.
Forum: The Walking Dead Discussion 08/28/2012, 02:32 pm
Replies: 18
Views: 1,636
Posted By Mike
Please make sure you're following the exact steps...

Please make sure you're following the exact steps to load that episode and import your choices, as outlined on our support page below. If it's asking you to generate random choices, that indicates...
Forum: Shopping or Activation Support 08/22/2012, 04:39 pm
Replies: 2
Views: 582
Posted By Mike
It should have shipped out yesterday....

It should have shipped out yesterday. Unfortunately, our systems don't update in real time, but you should get a shipping notice soon.
Forum: Shopping or Activation Support 08/20/2012, 04:56 pm
Replies: 2
Views: 754
Posted By Mike
What is the issue you're having with it, exactly?

What is the issue you're having with it, exactly?
Forum: Shopping or Activation Support 08/20/2012, 04:55 pm
Replies: 3
Views: 926
Posted By Mike
Sorry about that! Our web team is looking into it...

Sorry about that! Our web team is looking into it now and it should be resolved soon.
Forum: Shopping or Activation Support 08/15/2012, 03:59 pm
Replies: 5
Views: 1,308
Posted By Mike
PM me your ticket number, please.

PM me your ticket number, please.
Forum: Shopping or Activation Support 08/15/2012, 03:58 pm
Replies: 4
Views: 738
Posted By Mike
Sorry, but the Steve Purcell slipcase version is...

Sorry, but the Steve Purcell slipcase version is no longer available in our store.
Forum: Shopping or Activation Support 08/13/2012, 05:31 pm
Replies: 3
Views: 982
Posted By Mike
Hi, That order looks fine in our system now....

Hi,

That order looks fine in our system now. If you're still not seeing links for all of the games in that pack, please let me know.

Thanks,
Michael
Forum: Shopping or Activation Support 08/08/2012, 05:43 pm
Replies: 1
Views: 629
Posted By Mike
I just PM'd you a temporary password. Our web...

I just PM'd you a temporary password. Our web team has been alerted to the issue with the emails, and I apologize for the inconvenience.
Forum: Shopping or Activation Support 08/08/2012, 05:42 pm
Replies: 3
Views: 982
Posted By Mike
I've alerted our web team to the issue with...

I've alerted our web team to the issue with password reset emails. I also just PM'd you a temporary password, and I apologize for the inconvenience.
Forum: Shopping or Activation Support 08/06/2012, 05:30 pm
Replies: 1
Views: 705
Posted By Mike
I just PM'd you a new password.

I just PM'd you a new password.
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