Telltale Games Forums - View Single Post - Bought 3 Items, 1 arrived damaged, 2 missing...

Emily · 10/29/2006, 04:12 pm

Thanks for posting about the problem. It's not unusual for Out from Boneville and The Great Cow Race to show up separately, because they're sent from different distributors. However, I'm not happy to hear that Out from Boneville was damaged. I can contact Digital River, who provides our shipping and fulfillment, to get you a replacement.

The Great Cow Race generally seems to take longer to get to people than Out from Boneville, possibly because they're shipped using different shipping methods. This is probably true with the sketchbook too, so I wouldn't worry about that just yet.

If you could send me a PM with your order number(s), I'll contact DR about a replacement Out from Boneville, and try to find out the status of the other two.

10/29/2006, 04:12 pm	#2
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Thanks for posting about the problem. It's not unusual for Out from Boneville and The Great Cow Race to show up separately, because they're sent from different distributors. However, I'm not happy to hear that Out from Boneville was damaged. I can contact Digital River, who provides our shipping and fulfillment, to get you a replacement. The Great Cow Race generally seems to take longer to get to people than Out from Boneville, possibly because they're shipped using different shipping methods. This is probably true with the sketchbook too, so I wouldn't worry about that just yet. If you could send me a PM with your order number(s), I'll contact DR about a replacement Out from Boneville, and try to find out the status of the other two. Last edited by Emily; 10/29/2006 at 04:15 pm.