I sent Digital River my reference number on one of the failed transactions. I got a standard template email back from DR support saying that the order was incomplete and had now been reactivated.
It told me to go to http://www.findmyorder.com
, enter the reference number and password and then I could complete the transaction. The reference number was repeated in that email, so I'm sure it was the right one.
I went there and the system said that it couldn't find my order. I figured the password thing got mixed up, or maybe the password I entered in the form was a Telltale password and not something that was sent to DR or something. So I tried the 'I forgot my password' link figuring it would at least have recorded my email address. I entered the reference number and the system said that my order does not exist.
Soooo apparently the DR support team has reactivated an order that doesn't exist without thinking twice about it.
I think I'll just let Telltale talk to these people.