hey! i'm non-american . . . i don't complain! i haven't really had technical issues myself though, but from what i can gather, telltale are pretty prompt at answering queries. and if they're not prompt, for whatever reason, the response is still personal . . . how many other forums are there where the company representatives joke around with the users? or give you links to their geocities site from ten years ago?
[that's a dig at emily!]
in fact, it's almost as if they have too much time on their hands . . . just like i pretend to when i'm at work.
but any support is better than no support.