You should also send a forum message to tabacco
with your order number.
To keep people from upgrading multiple times (aka abusing the system) we only let you go through the upgrade process once. Sadly this means that if you start it but bail out once you're alraedy at our ecommerce providers site (for instance if you're already at the enter credit card number step), we can't immediately tell if you upgraded successfully or not. So, if that happens, we have to manually reset you in the upgrade system.
Fortunately this only happens to a tiny sliver of people, but you were one who fell through the cracks
Just drop a forum private message to tabacco
with your order number and he'll set you up. Doug loves fixing things!