I too have suffered from the same problems as JP, and have just sent off an email to the support department. Hope it gets dealt with soon, because I'm itching to try the game!
[Interestingly, I also suffer from another problem previously mentioned on the forum - the game always installing to C:\Program Files\Out From Boneville\ and only creating an empty folder where I *actually* want it installed (i.e., D:\Out From Boneville\).
It also fails to install a shortcut on the start menu apart from the uninstall one, though this is easily rectified by moving across the one placed upon my desktop.
Seems I'm just having bad luck with Bone!