Their customer service is awful. I've tried contacting them countless times and received no replies at all. Good luck in getting your money back.
edit: I just remembered this thread
. To quote Jake:
Originally Posted by Jake
I asked them about this at WonderCon just this weekend! They said they should have the Sam & Max Symbiotes finally out around ComicCon, this summer. They haven't forgotten, they just got majorly delayed.
Regardless, it's extremely disconcerting that there's no reference to them anywhere on their site, no response from customer support and that it's been two years