Their customer service is awful. I've tried contacting them countless times and received no replies at all. Good luck in getting your money back.
edit: I just remembered
this thread. To quote Jake:
Quote:
Originally Posted by Jake
I asked them about this at WonderCon just this weekend! They said they should have the Sam & Max Symbiotes finally out around ComicCon, this summer. They haven't forgotten, they just got majorly delayed.
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Regardless, it's extremely disconcerting that there's no reference to them anywhere on their site, no response from customer support and that it's been
two years since preorders.