Hi there. I've bought a few games from you guys. So far, I've only installed one of them, Al Emmo, but it keep asking me for an activation code, which i have no idea what it is.
Once I click the game icon, a new window pops up, telling me to either play the free trial or purchase the full game (which has been done already). I then clicked on "I already purchased this" link and I've received an error message of "missing one of more tags". So i decided to click on the "Activation Support" tag, which told me to send an email to you guys.
I've sent this email 4 days ago and I still haven't got a reply. Maybe you guys did reply, but I haven't received it.
Here's a copy of the email I've sent:
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TO:
support@telltalegames.com
SUBJECT: Activation Request for 9DE4-8991
Your Order ID: 5285920300
Name: Nicolas G. de Peyon
Hardware Fingerprint: 9DE4-8991
So far, Ive only installed Al Emmo, but if there's a key required for the other games as well, can you please send them too?
Thanks,
Nick.
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Do you require any more information? Was there anything wrong in that email I've sent you?
I have already successfully downloaded all the games. Now I just need to get this activation code sorted so I can have some fun playing
Thanks for the help.
Nick.