Okay, this is a problem and I'm not hearing any word from anyone about this...
I really don't want to come across as unreasonable or enraged, but this is a bit of an issue that probably should be at least acknowledged.
It's not even like I can't provide proof of my purchase, I'm looking at the DVD right now.
I'm going to resubmit the support email...
Sorry if his causes any inconvenience for the staff.