Originally Posted by Macfly77
If you've had the issue for nearly a year when the DVD has only been available for pre-order for less than 6 months, you probably only bought the downloads and not the physical copies.
Does your invoice mention a DVD (or maybe say standard edition or Deluxe Edition) or does it just say "Tales of Monkey Island"?
Do you have two sets of serial numbers for the episodes on your My Telltale
If so, the issue is different and you should write to support again to get a new ticket number.
Additionally, you can post your ticket number in this thread
, which Telltale monitors more closely than others.
I preordered the game last year and paid for two copies of the dvd to be sent out at a total of $69.90, dated 20/6/2009. The invoice states that I bought two copies.
Two confirmations came through following this invoice. The first was sent on the 13/03/2010 to inform me a payment for TOMI had been taken of a further $16.90 (postage costs?) and stating it was for two copies of the game. The second was sent, 07/06/2010, confirming my order had been shipped.
Throughout, I made allowances for delays and waited patiently. I ordered two dvd copies to be sent, the orders state payment is for two copies and I have two serial numbers for the order. I received only one dvd and have not even taken the wrapping off that game because the order was wrong.