Originally Posted by The-J23
Now, how do I get my hat?(Never Pre-ordered from TTG before)
You need to activate the TTG-purchase with steam. You should have gotten a product key.
Or you can find it here:
You must start steam and click on add game in the low left of the steam window. Then click activate game and enter the product key in the appropriate field.
This will get you the visor the next time you play TF2
This should also give you the steam-version of the game so you can actually use that one to play just to be 100% sure you get the items.