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Old 12/23/2010, 12:14 am   #14
Iskandar
Junior Member
 
Join Date: Dec 2010
Posts: 1
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Yeah, this is fairly common, and something I struggled with in my younger and poorer days.

Having money change hands like this is a two step process. In the first step, the company asks your bank to reserve the money, and then later, in the second step, once the order has been completed, the company comes back through and collects the money. The gap between the first step and the second may be a few hours, or, at most, a day or two. During this time, if you check your online statements, the charge is usually listed as "processing". While it is removed from your available funds right away, the money is not actually removed from your account until the second step.

The problem that happens is that the first step happens at the beginning of the order process right after you submit your card information. If the order than fails at a later stage, like for instance if there is a billing address mismatch, that reserve on your money doesn't get removed, it stays in place. So, even though the order failed, that charge will still be listed as "processing", and the money will still be unavailable. This isn't normally a problem because after a few days (which varies from bank to bank, 2 days to a week is common, but it can be as long as two weeks) the bank will "time out" the charge, it will be removed from your statement and the held funds will be released back to your account.

So, yeah, check with Telltale to make sure the order didn't go through. If it didn't, and it probably didn't, then that charge will vanish from your bank account after a few days and the money will come back to you automatically.
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