Originally Posted by wilco64256
The drawback to communicating with your fans more is that every fan then expects you to do everything it takes to please them. And the old saying about not being able to please everyone really makes a huge mess in that situation. Is it nice to communicate with fans? You bet, we love getting feedback from our fans and from our critics, but it is really tough to sort through everything and try to keep as many people as possible happy sometimes.
I agree. I have seen this happened with companies who were so close to their fans; eventually, the fans develop this false sense of friendship that the company's CEO or whoever is talking to them as their personal friendship. This makes the fans believe that they know the person talking to them personally, and therefore expects them to listen to their every suggestions. In return, the fan becomes very loyal to the company, ignoring obvious flaws or criticisms. Basically, this transforms the fan into an obsessed fanboy