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rodmanrc · 01/07/2012, 05:05 am

All right, well, I guess it's time to chew somebody out, Telltale.

First of all, your customer service absolutely stinks. The day of my problem, I called customer service and left a message. A voice mail said that someone wasn't available at the moment, but to leave a name and number, and someone would call me back as soon as possible. That was three darn days ago.

Second of all, I registered on this forum and posted a message about my problem. I had done some research on the Internet beforehand, and I found out I was not the only one having this problem. Some people experienced it in the PC version, others the Steam version...mine was the X Box 360 version. So I figured enough people had complained about this bug that someone at Telltale was aware of it and, perhaps, working on a patch, or, at least, working in some regard to fix this problem. That was three darn days ago.

Telltale, I love this game you have produced. It is obvious you folks adore Jurassic Park. I, too, love the series (especially the first movie), and I was beyond excited when I heard months ago that a game was coming out for it. So I waited...and waited...and waited...it finally came out, but I did not purchase it. I put it on my Christmas list, hoping that Santa Claus would deliver it for me. Turns out, I was a good boy this year and got exactly what I wanted.

I popped the game in, and in no time, I was fully immersed in the world you guys recreated. I flew through the first-of-four chapters and couldn't wait to dig in on the second. And then in the second level of the second chapter, the game glitched, and I couldn't move forward.

I quit, restarted...nothing.

I changed the video settings...nothing.

Heck, I even turned on the subtitles thinking that might re-glitch the game into moving forward again and...nothing.

Okay, no biggie. I'll get a hold of customer service. And...do you see where I'm going with this, guys?...wait for it...nothing. You guys are just as reliable as the product you published.

I'm not asking for a darn patch right this second. I know you guys are busy enough as it is with customer complaints. But, for the love of all, I feel like I've been ignored. A simple, "We've heard your complaint, buddy, and we're working on it!" would have sufficed. But to go 72 hours with nothing, I feel like I got the shaft.

This is the first product I've purchased from you, Telltale. I was enjoying it immensely. But if this is your level of customer service, ignorning people who inquire about your products when they don't work, then this will also be the last product I purchase from you.

I was equally looking forward to purchasing the new Walking Dead title that is looming on the horizon. But I get the feeling you guys don't care.

So I won't, either.

01/07/2012, 05:05 am	#3
rodmanrc Junior Member Join Date: Jan 2012 Posts: 14	All right, well, I guess it's time to chew somebody out, Telltale. First of all, your customer service absolutely stinks. The day of my problem, I called customer service and left a message. A voice mail said that someone wasn't available at the moment, but to leave a name and number, and someone would call me back as soon as possible. That was three darn days ago. Second of all, I registered on this forum and posted a message about my problem. I had done some research on the Internet beforehand, and I found out I was not the only one having this problem. Some people experienced it in the PC version, others the Steam version...mine was the X Box 360 version. So I figured enough people had complained about this bug that someone at Telltale was aware of it and, perhaps, working on a patch, or, at least, working in some regard to fix this problem. That was three darn days ago. Telltale, I love this game you have produced. It is obvious you folks adore Jurassic Park. I, too, love the series (especially the first movie), and I was beyond excited when I heard months ago that a game was coming out for it. So I waited...and waited...and waited...it finally came out, but I did not purchase it. I put it on my Christmas list, hoping that Santa Claus would deliver it for me. Turns out, I was a good boy this year and got exactly what I wanted. I popped the game in, and in no time, I was fully immersed in the world you guys recreated. I flew through the first-of-four chapters and couldn't wait to dig in on the second. And then in the second level of the second chapter, the game glitched, and I couldn't move forward. I quit, restarted...nothing. I changed the video settings...nothing. Heck, I even turned on the subtitles thinking that might re-glitch the game into moving forward again and...nothing. Okay, no biggie. I'll get a hold of customer service. And...do you see where I'm going with this, guys?...wait for it...nothing. You guys are just as reliable as the product you published. I'm not asking for a darn patch right this second. I know you guys are busy enough as it is with customer complaints. But, for the love of all, I feel like I've been ignored. A simple, "We've heard your complaint, buddy, and we're working on it!" would have sufficed. But to go 72 hours with nothing, I feel like I got the shaft. This is the first product I've purchased from you, Telltale. I was enjoying it immensely. But if this is your level of customer service, ignorning people who inquire about your products when they don't work, then this will also be the last product I purchase from you. I was equally looking forward to purchasing the new Walking Dead title that is looming on the horizon. But I get the feeling you guys don't care. So I won't, either.