Request code: 'issue-56163'
I already sent you by e-mail on 19h Jan 2012 a request for which you gave me the rref code 'issue-56163' and that I copy here under.
Thanks for let me know what I could do.
Dear Support Team
Having recently bought your game for PC "Tales of Monkey Island", in France (FNAC store), I encounter the following problem.
After installation of the game from the DVD reader of my PC and trying launching the game, I get the following error message on my screen, without other possibility than closing this message and cry...
Telltale Games has encountered a problem and needs to close. We apologize for the inconvenience.
AppName: autorun.exe AppVer: 2010.10.21.48112 ModName: autorun.exe
ModVer: 2010.10.21.48112 Offset: 00156ea0
The following files will be included in this bug report:
My system is as follows:
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)
Language: French (Regional Setting: French)
System Manufacturer: Fujitsu Siemens
System Model: GA-8SGXLFS
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
Memory: 1024MB RAM
Page File: 971MB used, 1494MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
I really hope you can help me to solve and play...