Telltale Games Forums - View Single Post - Request code: 'issue-56163'

hdallens · 01/21/2012, 01:31 am

Dear Support
I already sent you by e-mail on 19h Jan 2012 a request for which you gave me the rref code 'issue-56163' and that I copy here under.
Thanks for let me know what I could do.
Best
Hervé d'Allens
------------------
Dear Support Team

Having recently bought your game for PC "Tales of Monkey Island", in France (FNAC store), I encounter the following problem.
After installation of the game from the DVD reader of my PC and trying launching the game, I get the following error message on my screen, without other possibility than closing this message and cry...

Telltale Games has encountered a problem and needs to close. We apologize for the inconvenience.

AppName: autorun.exe AppVer: 2010.10.21.48112 ModName: autorun.exe

ModVer: 2010.10.21.48112 Offset: 00156ea0

The following files will be included in this bug report:

C:\DOCUME~1\Herve\LOCALS~1\Temp\3d1e_appcompat.txt

My system is as follows:
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)
Language: French (Regional Setting: French)
System Manufacturer: Fujitsu Siemens
System Model: GA-8SGXLFS
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
Memory: 1024MB RAM
Page File: 971MB used, 1494MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)

I really hope you can help me to solve and play...

Best regards
Hervé d'Allens

01/21/2012, 01:31 am	#1
hdallens Junior Member Join Date: Jan 2012 Posts: 17	Request code: 'issue-56163' Dear Support I already sent you by e-mail on 19h Jan 2012 a request for which you gave me the rref code 'issue-56163' and that I copy here under. Thanks for let me know what I could do. Best Hervé d'Allens ------------------ Dear Support Team Having recently bought your game for PC "Tales of Monkey Island", in France (FNAC store), I encounter the following problem. After installation of the game from the DVD reader of my PC and trying launching the game, I get the following error message on my screen, without other possibility than closing this message and cry... Telltale Games has encountered a problem and needs to close. We apologize for the inconvenience. AppName: autorun.exe AppVer: 2010.10.21.48112 ModName: autorun.exe ModVer: 2010.10.21.48112 Offset: 00156ea0 The following files will be included in this bug report: C:\DOCUME~1\Herve\LOCALS~1\Temp\3d1e_appcompat.txt My system is as follows: Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629) Language: French (Regional Setting: French) System Manufacturer: Fujitsu Siemens System Model: GA-8SGXLFS BIOS: Award Modular BIOS v6.00PG Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs) Memory: 1024MB RAM Page File: 971MB used, 1494MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904) I really hope you can help me to solve and play... Best regards Hervé d'Allens